ESM_Attachment 10_Contractor Performance Questionnaire_Final.docx
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- Attached to
- Enterprise Sales and Marketing Solution Federal contract opportunity
- Solicitation number
- 2031JG22R00025
About this file
This document contains a contractor performance questionnaire and details of a related federal contract opportunity for an Enterprise Sales and Marketing Solution. The contractor performance questionnaire requests ratings and comments on a contractor's past performance on an unspecified contract providing confidential services from 2013 to present for an unnamed contracting agency. It requires responses by August 22nd.
The related federal contract opportunity is a solicitation seeking a turnkey retail service solution. Requirements include hardware, software, hosting, operations and maintenance, contact center and fulfillment staffing, and integration with internal and external systems. The solution must provide an end-to-end retail program encompassing direct sales, order management, eCommerce, point-of-sale, business analytics, customer relationship management, and business-to-business ordering. The contracting agency is the Department of the Treasury Departmental Offices.
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ATTACHMENT 10 – CONTRACTOR PERFORMANCE QUESTIONNAIRE
CONTRACTOR PERFORMANCE QUESTIONNAIRE
UNITED STATES MINT ENTERPRISE SALES & MARKETING SOLUTION
The United States Mint requests your prompt attention. Please return this survey to: colleen.grinnell@usmint.treas.gov no later than August 22nd, 2022 at 3:00 pm Eastern Time.
Using the rating table below, please provide ratings and concise comments regarding your overall assessment of the offeror’s performance on the contract identified below. Please note that representatives from the United States may need to contact you for further information.
CONTRACT DESCRIPTION:
Contractor/Offeror Name:
Contract Number:
Contracting Agency’s Name and Address: N/A Contracting Officer’s Name and Telephone: N/A Total Amount of Contract: Confidential Period of Performance: 2013 - Present Brief description of supplies, services, or equipment provided by the contractor:
Explanation of any problems or delays encountered:
RATING TABLE
| 1. | Marginal: The Contractor lacked a basic understanding of the work and the capacity to fulfill the requirements. Contractor’s performance was inadequate and contract requirements were often not met. |
| 2. | Acceptable: The Contractor satisfactorily performed the services with some minor discrepancies. Overall performance was in accordance with the terms and conditions of the contract. |
| 3. | Good: The Contractor consistently met general contract requirements and understood customer needs. The Contractor’s performance was thorough, comprehensive, and more than satisfactory. There is no history of practices or processes that were detrimental to the customer. |
| 4. | Excellent: The Contractor demonstrated exceptional performance and innovative practices and/or processes. The Contractor’s efficiency, productivity, and product enhancements lead to real cost savings and efficiencies for the customer. The Contractor consistently exceeded customer needs. |
| 5. | Not Applicable: Does not apply |
QUALITY OF SERVICES
1. DID THE CONTRACTOR PROVIDE QUALITY PRODUCTS OR SERVICES?
Strengths:
Weaknesses:
Rating: 1 2 3 4 N/A
2. WAS THE CONTRACTOR COOPERATIVE AND RESPONSIVE TO CHANGING NEEDS OF THE CUSTOMER?
Strengths:
Weaknesses:
Rating: 1 2 3 4 N/A
DELIVERY/COMPLETION
1. WERE THE CONTRACT/TASK DELIVERABLES COMPLETED ON TIME?
Strengths:
Weaknesses:
Rating: 1 2 3 4 N/A
2. WERE THERE INSTANCES OF REQUIRED RE-WORK? WAS UNNECESSARY REWORK CAUSED BY THE CONTRACTOR OR GOVERNMENT?
Strengths:
Weaknesses:
Rating: 1 2 3 4 N/A
CONTRACTORS OVERALL PERFORMANCE
Please rate the Contractor’s overall performance under this contract: 1 2 3 4
THE UNITED STATES MINT APPRECIATES YOUR COOPERATION.
Signature of Person Completing this Form: _____________________________ Date: ___________
Printed Name of Person Completing this Form: ____________________________
Organization: _______________________________ Position Title: __________________________
Telephone: _________________________ E-mail: _______________________________________
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