ESM_Attachment 8 Overall Factor and Sub Factor Weighting Final.pptx

This document outlines the factor and sub-factor weighting for a federal contract solicitation for an Enterprise Sales and Marketing Solution. The solicitation seeks an end-to-end turnkey retail service solution that will manage all aspects of the United States Mint's numismatic program, including a contact center, fulfillment warehouse operations, eCommerce platform, business analytics, customer relationship management, and business-to-business ordering. The solution must also provide hardware, software, hosting, operations and maintenance, staffing for contact centers and fulfillment warehouses, and integrate with both internal and external USM systems. Evaluation will be based on seven factors: Technical, Management, Pricing, Physical Security, System Security, Past Performance, and a go/no-go requirement for PCI Level 1 Certification. The Technical factor is most important, with relevant experience being the most heavily weighted sub-factor. Management is the next most important factor, with equal weight given to Program Management and Operations/Maintenance. The solicitation was issued by the Department of the Treasury Departmental Offices.