Durable Medical Equipment maintenance and repair at Little Rock VAMC

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 16 is soliciting durable medical equipment (DME) maintenance and repair services for the Little Rock Arkansas VA Medical Center through solicitation number 36C25625Q1499. The procurement covers comprehensive services including repair, maintenance, storage, delivery, pickup, setup, and assembly of VA-owned DME/HME for eligible veterans across multiple geographic zones in Arkansas and bordering states. Contractors must be registered in the System for Award Management (SAM) and comply with Joint Commission standards and infection control requirements, while maintaining detailed veteran records and providing equipment handling, cleaning, education, and safety procedures. The solicitation requires responses by October 14, 2025, at 4:30 PM CDT, following an amendment that extended the original October 1 deadline and clarified pricing structure questions regarding flat-rate versus hourly repair labor rates and parts billing procedures. The contract structure is an Indefinite Delivery Indefinite Quantity (IDIQ) arrangement with a base period running from November 1, 2025, to October 31, 2030.

This opportunity is designated as a total set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB), with offerors required to be verified in the SBA VetCert program and sign the Limitations on Subcontracting certification. The contract operates under NAICS code 811210 with a $34 million size standard, and the base award will be unfunded with individual orders paid by credit card. Historical usage data shows annual DME activity totaling 2,475 units across four zones, with Zone C representing the highest usage at 1,049 units, followed by Zone B at 848 units, Zone D at 499 units, and Zone A at 79 units. Services will be performed primarily at the Central Arkansas Veterans Healthcare System locations in North Little Rock and Little Rock, Arkansas, with coverage extending to multiple geographic zones throughout Arkansas and bordering states. The pricing structure includes various service categories such as equipment delivery, zone-based pricing, emergency services, and both flat-rate and hourly repair rates depending on the complexity and duration of the required work.