Department of the Navy Civilian Human Resources Benefits Contact Center
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- N0018922R0007
- Agency
-
Naval Supply Systems Command
Department of the Navy, Department of Defense
- Responses due
- Set-aside
- Competitive 8(a)
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Navy is soliciting proposals to establish and operate its Civilian Human Resources Benefits Contact Center to provide benefits assistance and information to current and former Navy civilian employees. The contractor will utilize dedicated personnel to staff a contact center and respond to inquiries via phone, email, fax, and mail regarding health, life, and retirement benefits programs. Proposals will be evaluated based on technical approach, past performance, and price, with non-price factors more heavily weighted. Proposals must be submitted by 3:00 PM on December 2, 2021.
The solicitation is designated as an 8(a) competitive set-aside. The NAICS code is 561499 with a PSC code of R499. The incumbent contractor employs 16-17 personnel operating from Machias, Maine. The single-award IDIQ contract has a one-year base period and four one-year options, with an estimated annual call volume of 99,000 contacts. Performance will take place at the contractor's site in the United States.
Notice text
This requirement provides for the establishment and operation of the Department of the Navy (DON) Civilian Human Resources Benefits Contact Center (HRBCC), a dedicated single service contact center (contractor personnel will be dedicated to the taskings within the enclosed PWS). Please see the attached Request for Proposal and incorporated Performance Work Statement for full details.
Files
| File | Type | Posted |
|---|---|---|
| N0018922R0007 Amendment 0001.pdf | ||
| Responses to Vendor Questions.pdf | ||
| ATTACHMENT IV - Past Performance Report Form.doc | DOC document | |
| ATTACHMENT III - Past Performance Information Form.doc | DOC document | |
| ATTACHMENT II - CDR.pdf | ||
| N0018922R0007.pdf | ||
| ATTACHMENT I - DD 254.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Department of the Navy Civilian Human Resources Benefits Contact Center | Award Notice | |
| This notice | Solicitation | |
| Department of the Navy Civilian Human Resources Benefits Contact Center | Pre-Solicitation | |
| Department of the Navy Civilian Human Resources Benefits Contact Center | Pre-Solicitation |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Hrbcc | Naval Supply Systems Command | Competitive 8(a) |
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