Department of the Navy Civilian Human Resources Benefits Contact Center
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- N0018921R0040
- Agency
-
Naval Supply Systems Command
Department of the Navy, Department of Defense
- Responses due
- Set-aside
- Competitive 8(a)
Opportunity facts
- NAICS code
- Not on record
- Place of performance
- United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Navy seeks to procure personnel, management, and services for operation of its Civilian Human Resources Benefits Contact Center. The Naval Supply Systems Command requires a contact center to provide benefit support services to over 220,000 current, former, and prospective Navy civilian employees regarding FEHB, FEGLI, TSP, and retirement programs. The period of performance is two months for training followed by ten months base and four one-year option periods. Responses to the sources sought notice were due by June 25, 2021.
This requirement has an 8(a) set-aside designation, with the primary NAICS code of 561422 for telemarketing bureaus and contact centers. No incumbent or current contractor is named. The subsequent contract will be a single-award, firm-fixed-price agreement under the PSC code R699 for other support services. Key details include a transition period starting in December 2021 and a potential timeline of a base period of ten months plus four one-year option periods.
Notice text
This requirement requires all personnel, management, and services necessary for the operation of the Department of the Navy (DON) Civilian Human Resources Benefits Contact Center (HRBCC). The Human Resources Benefits Contact Center is a telemarketing center, which provides a full range of benefit and support services to current and separated Navy civilian employees and prospective employees who have accepted positions with the DON. Prospective employees are defined as employees who have accepted a position with the DON, but are not processed in the personnel system. The HRBCC is a dedicated single service contact center providing support to DON employees, located world-wide, seeking advice, guidance, and information about the Federal Employees Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), and the Thrift Savings Plan (TSP) programs. See RFI (Sources Sought) and PWS (Draft) Attachments.
Files
| File | Type | Posted |
|---|---|---|
| Encl (1) HRBCC Performance Work Statement (PWS).docx | DOCX document | |
| RFI_Sources Sought.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Department of the Navy Civilian Human Resources Benefits Contact Center | Award Notice | |
| Department of the Navy Civilian Human Resources Benefits Contact Center | Solicitation | |
| Department of the Navy Civilian Human Resources Benefits Contact Center | Pre-Solicitation | |
| This notice | Pre-Solicitation |
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