DE10--Brand Name NetApp Hardware and Software Maintenance

The Department of Veterans Affairs, Office of Information Technology (OIT), intends to solicit brand name NetApp hardware and software maintenance support for existing NetApp Storage systems deployed across the VA enterprise, with a response deadline of October 23, 2026. The procurement is restricted to Service-Disabled Veteran-Owned Small Business (SDVOSB) holders under the NASA SEWP V Government-Wide Acquisition Contract (GWAC); SDVOSB vendors must demonstrate compliance with the 50-percent cost limitation requirement under VAAR 852.219-73 and 13 CFR 125.6.

The contractor must be an authorized NetApp reseller providing only genuine OEM parts and services. Core maintenance requirements include 24/7/365 coverage, four-hour onsite response for Severity 1 issues (15-minute remote response), and 99.999% system uptime with monthly SLA reporting. Performance failures trigger invoice discounts: $5,000 per Severity 1 response time exceedance and 5–20% discounts for uptime below 99.999%. The contract covers 33 NetApp filers (FAS2750, FAS9000, AFF-400, AFF-250, FAS8200A, and EF Series/EF570 units) across five VA operational categories: Infrastructure Operations (Converged Virtualization, Tapeless Backup, and Data Center Equipment), Connectivity and Collaboration Services, and the Cybersecurity Operations Center.

The base contract period runs 12 months beginning February 1, 2027, with one optional 12-month renewal. Two optional tasks may be exercised: training credits in blocks of up to 30 sets of 60 units each, and support account manager services from up to two NetApp employees per period. All storage media and components capable of retaining VA data must remain with VA indefinitely and cannot be removed without written Contracting Officer approval. The contractor must comply with VA Critical Security Controls, Section 508 accessibility, IPv6 support, FIPS 140-2 encryption, data destruction protocols, and generative AI compliance if applicable. The contracting office is located at VA Technology Acquisition Center, 23 Christopher Way, Eatontown, New Jersey 07724; Contract Specialist Richard Melton is the point of contact (Richard.Melton2@va.gov).