P02 MR RFI Draft Annex A NetApp Maintenance Serial Tracker.xlsx

This is a pricing template and equipment serial tracker (Annex A) for NetApp maintenance support services associated with the VA's re-compete solicitation for enterprise-wide hardware and software maintenance. The document outlines a base period of 12 months plus one optional 12-month extension period, structured across five primary service categories aligned to VA operational units: Infrastructure Operations-Converged Virtualization Infrastructure (IO-CVI) with 2 FAS2750 units; Infrastructure Operations-Tapeless Backup Encryption (IO-TBE) with 4 FAS9000 filers; Infrastructure Operations-Data Center Equipment (IO-DCE) with 2 AFF-400 filers; Connectivity and Collaboration Services-Unified Communications & Infrastructure Engineering (CCS-UCIE) with 18 mixed filer systems (AFF400 and AFF250 units); and Office of Information Security-Cybersecurity Operations Center (OIS-CSOC) with 7 FAS8200A and EF Series/EF570 units. The template includes support response time options ranging from 4-hour to next business day service levels. The pricing template currently shows all unit prices and extended amounts as zero, indicating this is a draft solicitation document awaiting vendor pricing responses. Two optional tasks are included: Optional Task 1 provides up to 30 blocks of 60-training units each for VA training and professional services, and Optional Task 2 offers support account manager services for two line items across the contract period. The requirement is for NetApp brand name premium hardware and software maintenance support services with hard drive retention capabilities across the VA enterprise infrastructure.