J065--Omnicell Service & Maintenance

The Department of Veterans Affairs, Veterans Integrated Service Network 17, through Network Contracting Office 17 in Dallas, Texas, intends to sole source Omnicell XT maintenance services to Omnicell, Inc. of Mountain View, California, with responses due November 6, 2026 at 3:00 PM Central Time. The government may still elect to issue a competitive solicitation, and no set-aside is used. Respondents must be registered in SAM and must be an OEM authorized dealer, authorized distributor, or authorized reseller to the VA. The OEM provides and maintains software licensing, warranty, and service under OEM terms and conditions. Work covers maintenance for two servers (OC Server and OIS Server) and approximately 175 Omnicell supply cabinets in single, dual, and three-cell configurations, including auxiliary and upgraded models, each identified by serial number. Performance runs January 1, 2027 through December 31, 2027, under a firm fixed price contract. Locations include the Audie L. Murphy Memorial Veterans' Hospital and Northwest VA Medical Center in San Antonio, the Kerrville VA Medical Center, and numerous Community Based Outpatient Clinics in South Texas, including San Antonio, Victoria, and New Braunfels. Support requires 24/7 telephone coverage with live engineers Monday through Friday and on-call coverage Saturday, Sunday, and holidays from 6 a.m. to 6 p.m. CST. Required response times are 30 minutes during weekday business hours and 2 hours after hours, weekends, and holidays, with on-site response within 6 hours for disabled systems and 24 hours for non-critical failures. Remote diagnostics, parts, and software updates and upgrades are included at no additional cost. The contractor must meet background investigation standards equivalent to VA employees, supervise access to protected health information, and handle equipment removal securely, with liquidated damages for data breaches covering credit monitoring, fraud resolution, and identity theft insurance per affected individual. Interested parties submit capability statements, proposals, or quotations by email to lesley.kitchen@va.gov with the subject line "Response to Intent to Sole Source for Omnicell, Inc Maintenance Services." The government does not reimburse response costs. The notice is cross-referenced as Solicitation 36C25727Q0068 and carries NAICS 811210 and PSC J065.