DA01--NTP Rhapsody Corepoint Sustianment Contract (VA-26-00070018)

The Department of Veterans Affairs Technology Acquisition Center Austin is seeking capability statements by July 23, 2026, to determine acquisition strategy for sustaining the Rhapsody Corepoint National Teleradiology Program system. This is a Sources Sought Request for Information; quotes will not be accepted, and responses will inform acquisition strategy only before a formal solicitation is released.

The VA requires comprehensive software licensing and maintenance for OEM Rhapsody Corepoint systems across Production and Pre-Production environments with guaranteed 99.9% uptime. Licensed components include 20 CIE-Enterprise Edition listeners (Production), 24 CIE Annual Subscription integrations (Production), CIE Base Annual Subscription Core License (Production), 12 CIE Connections licenses (Pre-Production), CIE Non-Production Base Annual Subscription Core License, and 250 professional service hours for configuration, testing, and go-live events related to Telemammography expansion, Federal Electronic Health Record implementation, and HL7 version upgrades.

The contractor must establish Level 1 technical support available 24x7x365 via phone capable of resolving 90 percent of requests and Level 2 support within 30 minutes capable of handling 99 percent of requests and managing system configuration changes. Preventive maintenance shall include real-time server monitoring, proactive system optimization, and coordination of downtime with minimum 48-hour advance notice for routine maintenance and 7 days for extended outages. HL7 support must address link and message troubleshooting, configuration support for version changes, facility activations, and site-specific mapping.

All contractor personnel must complete authorized OEM training and obtain favorable background investigations per VA Handbook 0710 (Tier 1 through Tier 4 designations). Security requirements include VA Critical Security Controls, zero-trust architecture, IPv6 support, FIPS 140-2 encryption, TIC 3.0 compliance, and AI governance if applicable. The contractor shall deliver all software updates, patches, security vulnerability remediations, and custom-developed source code with unlimited government rights.

Respondents must be authorized Rhapsody Corepoint resellers with written OEM verification. NAICS 541519 applies with 150-employee size standard. Capability statements are limited to five pages and must be submitted to Christine.Keen-Deputy@va.gov by 11:00 AM Eastern Time on July 23, 2026.