DA01--Loopback Enterprise Resource Planning (ERP) System Integrator (SI)

The Department of Veterans Affairs Technology Acquisition Center intends to solicit an Enterprise Resource Planning (ERP) System Integrator on full and open basis in September 2026, with a current pre-solicitation RFI under solicitation 36C10B26Q0585 and response deadline of October 7, 2026. No set-aside applies.

The VA seeks a single prime system integrator to assume full operational accountability for platform delivery, migration, sustained operations, performance, and continuous improvement of a cloud-based, multi-instance ERP solution supporting 600,000+ users in a FedRAMP High environment. Core capabilities required include IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), IT Business Management (ITBM), Digital Workplace, Customer Service Management, Security Operations, Integrated Risk Management, Integration Center, and Reporting and Analytics, with optional tasks for Enterprise Asset Management, Enterprise HRSD, Artificial Intelligence, Data Lake Solution, Greenfield Solution, Vendor Risk Management, Field Service Management, and Cloud Cost Management. The contract includes a 12-month base period with four optional 12-month periods, not to exceed 60 months total.

Contractor must achieve 99.99% monthly production availability, 95% minimum successful change implementation rate, 99% integration transaction success rates, and minimum Customer Satisfaction score of 4.5 out of 5.0. Critical security vulnerabilities must be remediated within 15 days; High within 30 days; Medium within 60 days; and Low within 90 days. Service Level Agreement establishes graduated remedies including service credits up to 15% monthly invoice, cure notices, and termination for sustained non-compliance.

Responses must include substantive technical feedback addressing draft Performance Work Statement and Service Level Agreement feasibility, capability statement (maximum 12 pages), Rough Order of Magnitude pricing by base and option periods, and documentation of FedRAMP High certification status and existing contract vehicles (GWACs, GSA MAS). The VA's Technology Acquisition Center is located in Eatontown, New Jersey, with point of contact Contract Specialist John A. Adamitis (john.adamitis1@va.gov, 848-377-5139). NAICS 541519; PSC DA01.