Comprehensive Traveler Information, Medical, Security and Evacuation Assistance Support Services

Amendment 0002: The purpose of this amendment is to: 1.) revise Section C Performance Work Statement (PWS) and 2.) provide questions and answers to potential Offerors.

Amendment 0001: The purpose of this amendment is to: 1.) update Section B page number reference and 2.) provide a question and answer to a potential Offeror.

The Contractor shall provide comprehensive traveler information, medical, security and evacuation support services for all of Naval Surface Warfare Center, Indian Head Explosive Ordnance Disposal Technology Division (NSWC IHEODTD) Government employees to include Expeditionary Exploitation Unit ONE (EXU-1) on TDY assignment outside the United States. The requisite services shall require very little maintenance on behalf of NSWC IHEODTD staff, and shall be managed such that there are few administrative barriers related to enrollment, verification of eligibility for services, and action initiated and follow through on emergency mitigation, response and resolution. The proposed service will provide civilian travelers with a standard traveler policy providing website and mobile application(s) for issuing information and alerts, and tracking travelers; 24-hour, 7 days/week (24/7) call center for inquiries and emergencies; and training for the website and mobile application(s). In addition, travelers will have access to additional services including, but not limited to:
• Emergency medical evacuation and repatriation;
• Emergency security evacuation;
• Medical transport services;
• Repatriation of mortal remains;
• Medical expense guarantee, cost review and payment, and medical monitoring;
• Dispatch of medications and medical supplies;
• Advance of emergency personal cash; and
• Special translation and interpreter services.

The service provider will maintain strict guidelines for network in regards to quality, credential, agreement, Code of Conduct compliance, and knowledge that meets the requirements set by the Federal Government and international governments. The company will have signed agreements with various network providers to provide a payment guarantee on behalf of the traveler(s) to avoid delays in treatment and care in emergency situations.