Audio-visual maintenance services (Site Visit Available)

The Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 7 is soliciting comprehensive audio-visual maintenance services for the Pete Wheeler Auditorium at the Atlanta VA Medical Center in Decatur, Georgia. The procurement encompasses 24/7/365 remote help desk support with a 90-second average speed of answer, unlimited onsite field technician dispatch during business hours (Monday-Friday, 8 AM-5 PM) with a two-day response requirement, software updates and upgrades, manufacturer warranty coordination, system wiring and connection maintenance, and battery backup management. The contractor must provide an online incident reporting portal and maintain comprehensive technical documentation. The solicitation requires contractors to demonstrate their capability to service sophisticated audio-visual equipment including digital media switchers, presentation systems, amplifiers, projectors, microphones, network switches, and UPS systems. The proposal due date is February 5, 2026, at 12:00 PM EST, and potential bidders are invited to participate in an optional site visit on January 30, 2026, at 10:00 AM at the auditorium location; interested participants must notify the Contracting Officer by 9:00 AM EST on January 29, 2026.

This solicitation is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB). The previous service provider, AVI-SPL, and the first-year service provider have successfully managed the system, which was installed in September 2024 and has required over 20 service calls during its initial year of operation. The estimated contract value is $34 million across the base year plus two optional years, with services commencing 10 days after contract award. The contract will be subject to Service Contract Act requirements (WD #2015-4517, Revision #33) and incorporates standard federal contract clauses covering security, information systems protection, and small business compliance. Performance-based invoicing will occur following quality assurance approval, with payment via electronic funds transfer to the Financial Services Center in Austin, Texas.