Statement of Work (SOW)

1.0 BACKGROUND:

Medical Media requests a new service contract for the Audio-Visual system installed in the Pete Wheeler Auditorium. This sophisticated digital system, installed in September of 2024, requires regular software and firmware updates and equipment maintenance to ensure optimal functionality. Post-installation, we experienced numerous visits to fine-tune the system, and over 20 service calls due to breakdowns within the first year, showcasing the necessity for ongoing support.

2.0 SCOPE:

Maintenance support provides discounted billable rates, remote technical phone support services, facilitation of manufacturer repair or replacement programs, access to manufacturer published software updates and upgrades for covered assets, and unlimited Onsite Field Technician dispatch. The maintenance support also includes access to an online portal for incident reporting and annual business reviews. Remote technical phone support services are available 24x7x365.

• Unlimited onsite field technician dispatch – Monday - Friday 8AM to 5PM*

• Offers unlimited remote help desk support – available 24x7x365.

• Facilitates the repair or replacement programs of manufacturer programs for applicable hardware.

• Access to software updates and upgrades for hardware covered by manufacturer program.

• Use of online incident reporting tool for easy ticket awareness and annual business reviews.

• Eligibility for discounted hourly rates for other Global Support services not included

3.0 VENDOR/CONTRACTOR REQUIREMENTS:

Maintain our system's wiring and connections, manage warranties, software and firmware updates. Respond to power outage-related issues and maintain the installation of battery backups for key components.

Remote Help Desk, 24x7x365 – Our four Global Services Operations Centers (herein referred to as GSOC) locations are your first point of contact available to you with an average-speed-of-answer of 90 seconds on the phone, or available via email or online portal.

Whether they help you diagnose a problem, implement a repair remotely, or escalate to a specialist, they are working with you to help get up and running as quickly as possible.

Repair/Replacement Facilitation – Some equipment may be repairable or replaced at no charge under the manufacturer’s Warranty policy. Labor for onsite installation of parts covered under manufacturer warranty may be subject to our current standard time and material rates. The Help Desk will assist you to arrange return of the defective equipment to the manufacturer for service/replacement.

Software Updates and Upgrades – Recieve the latest software updates and upgrades remotely available per manufacturer recommendation. Updates are provided on a fix or fail basis. Once an issue is reported, the Remote Help Desk coordinates with you and the manufacturer to determine the best course of action. If a specialist or a programmer, onsite help, or any other labor is required, additional charges may apply at the applicable rate for those services.

Incident Reporting Tool – Provide an online tool to keep you up to date on ticket creation and frequency. This valuable insight allows you to make educated decisions based on room performance and uptime during annual business reviews.

Unlimited Onsite Support – Provide unlimited onsite technical support Monday through Friday 8AM to 5PM, excluding company holidays, travel included. Where applicable, we will provide a two-day onsite response following the Help Desk’s determination that an onsite dispatch is needed. Next Business Day Response is available as a PLUS offering and are subject to additional costs and fees.

4.0 TASKS:

• Maintain our system's wiring and connections, manage warranties, software and firmware updates.

• Respond to power outage-related issues and maintain the installation of battery backups for key components.

• Facilitation of manufacturer warranty repair or replacement programs.

5.0 DELIVERABLES:

N/A

6.0 PERIOD OF PERFORMANCE :

TBA; Services will begin 10 days ARO This requirement is for base + 2 option years

7.0 PLACE OF PERFORMANCE:

Atlanta VA Medical Center - Pete Wheeler Auditorium 1670 Clairmont Road Decatur, GA 30033

8.0 CLASSIFICATION/SECURITY:

Contractor shall comply with all applicable Records Management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chapters 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion. Contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from legal custody of or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the head of the contracting activity.

9.0 DESCRIPTION:

Item # Description/Part Number* Qty Unit

BIATESIRAEXOUT OUTPUT EXPANDER, 4-CHAN POE+ 1

BIATESIRAEXUBT EXPANDER, POE AVB/USB WITH BLUETOOTH 3

BIATESIRAFORTEAVBCI TESIRA FORTE DSP I/O SERVER, 128 X 128 CHANNELS OF AVB, AEC 1

CHIPCS2000B MOUNT, MODEL SPECIFIC PCS STRAIGHT COLUMN SINGLE CEILING 1

CHITS318TU MOUNT, MEDIUM SWING ARM, DUAL STUD 1

CHIVCM46E MODEL SPECIFIC HEAVY DUTY PROJECTOR MOUNT, BLACK 1

CON5114001 TUNER, HDTV TUNER W/UNIVERSAL RACK MOUNT KIT (232-ATSC-4K) 1

CREAMPX1000 AMPLIFIER, X SERIES, 1000 W 2

CRECP4N CONTROL SYSTEM, 4 SERIES 1

CREDMC4KZC INPUT CARD, DIGITAL MEDIA 8G+ 4K60 4:4:4 HDR FOR DM SWITCHER 3

CREDMC4KZCOHD OUTPUT CARD, 2-CH DIGITALMEDIA 8G+ 4K60 4:4:4 HDR FOR DM SWI 2

CREDMC4KZHD INPUT CARD, HDMI 4K60 4:4:4 HDR FOR DM SWITCHERS 8

CREDMCHDO DM OUTPUT CARD, 2-CHANNEL, HDMI 4

CREDMMD16X16CPU3 16X16 DigitalMedia SWITCHER 1

CREDMPS34K250C PRESENTATION SYSTEM, 3-SERIES 4K DIGITALMEDIA 250 1

CREDMRMC4KZSCALERC RECEIVER/CONTROLLER, DM 8G+ 4K60 4:4:4 HDR W/SCALER 3

CREPC300 POWER CONDITIONER 300 3

CRETS1070BS TOUCH SCREEN, 10.1" TABLETOP, BLACK SMOOTH 2

DAL70092 SCREEN, 189D, HD PROG 120V ADV TENSIONED 1

EXT60163401 DUAL RECORDING SMP 352 80GB SSD 1

INOSHARE2 DUAL VIDEO USB 3.0 CAPTURE DEVICE 1

INOSHARE2U DUAL USB CAMERA TO USB 3.0 MULTI I/O CAPTURE 1

INOTOGGLE SWITCHER, USB 3.0 1

MIDUPXRLNK1000R2 UPS, RACKMOUNT 1000VA, 15AMP, 8 OUTLETS, BANK CONTROL 1

MIDUPXRLNK2000R2 UPS, RACKMOUNT 2000VA, 20AMP, 8 OUTLETS, BANK CONTROL 1

NETGSM4230PX100NAS SWITCH, M4250 26G4XF POE PLUS MNGD SW 1

SHUMX400DP SMALL DESKTOP BASE 2

SHUMX415LPC MICROPHONE, 15" SHOCK-MOUNTED GOOESNECK, CARDIOID LESS PREAM 2

SHUMXC416DFC MICROPHONE, 16" GOOSENECK, DUAL FLEX CARDIOID 12

SHUMXCW640 MICROPHONE BASE, CONFERENCE UNIT, WIRELESS, PORTABLE 12

SHUMXCWAPTA TRANCEIVER, WIRELESS ACCESS POINT FOR CONFERENCING MICS 1

SHUMXCWNCSUS BATTERY CHARGER, 10-BAY NETWORKED, FOR SB930 2

SHUMXW1OZ10 TRANSMITTER, WIRELESS BODYPACK 4

SHUMXW2SM58Z10 TRANSMITTER, WIRELESS HANDHELD W/ SM58 MICROPHONE 4

SHUMXWAPT8Z10 TRANSCEIVER, WIRELESS 8-CH FOR HANDHELD AND BODYPACKS 1

SHUMXWNCS8 BATTERY CHARGER, 8-CH NETWORKED, FOR HANDHELD AND BODYPACKS 1

SHUSB930 BATTERY, RECHARGABLE FOR MXCW640 CONFERENCE UNIT 12

SHUWL183MBOTQG MICROPHONE, OMNIDIRECTIONAL LAVALIER FOR BODYPACK 4

SONFW55BZ30L LCD, 55" 4K/UHD 440NIT 16LB IPS 1200:1C LED SPK 24/7 1

SONFW65BZ30L LCD, 65" 4K/UHD 440NIT 47LB 1200:1 CONTRAST SMART LED 24/7 1

SONVPLFHZ131LW PROJECTOR, WUXGA 13000 LUMEN 64LB LASER 10000:1 CONTRAST WHT 1

SONVPLLZ4107 LENS, SHORT THROW FOR FHZ SERIES 1

TASBDMP1MK2 BLU-RAY PLAYER 1

10. SALIENT CHARACTERISTICS:

*Contractors providing equal services shall provide descriptive literature describing equal characteristics and must be compatible with current system.