Aesmp

This pre-solicitation notice seeks proposals for an Army Enterprise Service Management Platform information technology service management software as a service. The Department of the Army Materiel Command Joint Munitions Command requires a SaaS subscription to provide incident management, problem management, change management, knowledge management and other ITSM processes to support Army networks globally. Offerors must maintain 99.8% availability for all Army environments and respond to support requests within defined timeframes, while integrating with Army systems, providing data encryption, role-based access controls and compliance with Risk Management Framework standards. The period of performance is ten years consisting of a one-year base period and nine one-year option periods, with performance measured based on monthly SaaS availability metrics and support response times. The question deadline is May 10, 2021.

There is no set-aside designation. The NAICS code is 541511 and PSC code is D302. The incumbent is unknown. The potential value is unclear but likely exceeds $10 million given the scope, 99.8% availability requirements, Army-wide use, and 10-year period of performance. Support must be provided 24/7 globally to Army customers numbering in the tens of thousands.