Service Order Desk

The Mission and Installation Contracting Command (MICC) at Fort Carson, Colorado, in coordination with the Directorate of Public Works, is issuing a Pre-Solicitation Request for Information and Sources Sought for solution-based capability statements for an Other Transaction Authority (OTA) to design, integrate, test, deploy, and support a modernized commercial Service Order Desk Platform, with responses due November 23, 2026, at 10:00 AM MT. No Set-Aside is used, and the notice states that no solicitation exists and that the Government will not commit to award or reimburse response costs. The posting's agency record lists MICC Fort Hood. Amendment A0001 sets the industry question deadline at November 4, 2026, at 10:00 AM MT, with answers posted November 10, 2026, at 10:00 AM MT.

The platform must decouple the Service Order Desk from the legacy Base Operations contract. Required capabilities include real-time, auditable fund tracking by facility type, including automatic E4H9 barracks expenditure crediting to Sustainment, Restoration, and Modernization requirements; digital integration with the Army Maintenance Application (ArMA), General Fund Enterprise Business System (GFEBS), and DPW Work Management without manual re-entry; multi-state ticket tracking that prevents premature closure; parallel secondary point-of-contact notifications; bulk case reassignment in fewer than three clicks; page load times under two seconds; and drag-and-drop analytics. Security requires deployment in a Department of War Impact Level 5 (IL5) cloud environment with Role-Based Access Control and CAC/SSO integration.

Capability statements may not exceed 10 pages, in PDF or Microsoft Word format using Times New Roman or Arial at 11-point font. Responses must include company information, cybersecurity and hosting experience, past performance references, an implementation approach, and a Rough Order of Magnitude cost covering software licensing, hosting, integration, migration, implementation, training, and sustainment. Submit to Jessica Smith, Frank Camacho, and MAJ Ryan Lee.