WHRSD_DETAILED_PROGRAMMING_FOR_COMPATIBILITY_CHECK~1.pdf

EXAMPLE 1 – CLASSROOM ASSIGNED STATION 1101 (Conley Room 101)

1) Connecting to Conley’s PBX we lookup station 1101 and see it’s completely configured for the room itself and not a person. Extension 1101 will always be assigned to Conley room 101 and this information doesn’t change.

2) I then go into the voicemail box and lookup corresponding subscriber 1101 and this is where the translation from physical station to staff member extension happens. The primary voicemail extension is still 1101 but we utilize secondary extension which is assigned to the staff member that is assigned to Conley room 101. In this example the staff members name is Breida Collins and her ‘go direct’ person-assigned extension is 7727.

3) Lastly we then lookup the staff-assigned ‘go direct’ extension which is always within our external DID range. In this example extension 7727. They are usually virtual extensions with coverage paths that direct the call according to different logic. In this example it goes to coverage path t122.

4) Coverage path t122 is coverage time-of-day 122 showing if between 9AM-3:05PM it should coverage to 99 (voicemail) all other times go to coverage path 122.

5. Coverage path 122 has two coverage points – one goes to remote call coverage point 122 and the second is huntgroup 99 (voicemail).

6. We lookup remote call coverage 122 and we see it rings on physical station 1101 which is the physical extension of the classroom phone.

EXAMPLE 2 – CLASSROOM ASSIGNED STATION 3217 (Indian Head Room 217)

1. Connecting to Indian Head’s PBX we lookup station 3217 and see it’s a physical station configured to the room itself and will always be Indian head room

217.

2. We then check the voicemail box for 3217 and this is where we see the translation between room assigned extension and user assigned extension. The room extension we know is 3217 but the ‘go direct’ extension assigned to the employee is listed under secondary extension and in this example is 8770.

While the 3217 is internal only and only used internally the employee’s go-direct is always within our DID range.

3. We then lookup extension 8770 and see the same user assigned with a coverage path of t305.

4. We lookup the time-of-day coverage 305 and see between 9AM-3PM it covers to 99 (voicemail) but other times it goes to coverage path 305.

5. We lookup coverage path 305 and see two coverage points – one remote coverage 305 and the second hunt group 99 (voicemail).

6. We lookup remote coverage point 305 and see physical station 3217 which is the physical station at Indian head room 217.

EXAMPLE 3 – GO-Direct of a main office secretary routing to physical station in main office

1. Go-Direct for Sharon macdonald main office secretary at Whitman middle school is 8584. We lookup 8584 and see virtual station for coverage path 54 (no time of day) – just regular coverage path.

2. We lookup coverage path 54 and see remote coverage point 661 as well as huntgroup 99 (voicemail).

3. We lookup remote 661 and see the physical station at Whitman middle main office 6351.

4. We lookup physical station 6351 at Whitman middle PBX and see this station is assigned to the secretaries name for caller-ID however 6351 is always the number for Whitman middle main office secretary so Sharon has an employee assigned go-direct of 8584 incase she ever changes positions and needs to go to a different physical phone. Her go-direct is within DID whereas 6351 is not.

5. We lookup 6351 in voicemail box and see the physical station and go-direct translation like before

EXAMPLE 4 – Administrative employee that has same physical station and go-direct number

1. Some employees have physical stations and go-directs that are the same and within the DID range. For example Steve

Burke is extension 7493 and this is the same in all areas.

EXAMPLE 5 – Main numbers that utilize VECTOR/VDN/CALL ATTENDANT LOGIC – CONLEY ELEMENTARY 781-618-7050

1. We lookup 7050 and see it’s a VDN.

2. We lookup VDN 7050 and see It’s vector 54

3. We lookup vector 54 and see it waits, plays announcement 1504, go to step 9 if holiday (it isn’t), then does a queue-to split 98 pri h.

4. We then lookup hunt group 98 and see that’s the hunt group for our speech attendant

EXAMPLE 6– TECHNOLOGY SERVICES LINE- 781-618-7438

1. We lookup extension 7438 and see it’s a VDN

2. We lookup VDN 7438 and see it’s vector 150

3. We lookup vector 150 and see there has been some logic left behind when technology use to cover to an outside answering service outside of office hours as well as when we use to do call center agents and would login to queues. Currently it just routes to 7538.

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4. We lookup 7538 and see it use to be a station but has been ‘x’ for port. It goes to coverage path 91 now.

5. We lookup coverage path 91 and see two coverage answer groups C1 and C20 and then lastly hunt group 99 (voicemail)

6. We check coverage answer group 1 and see it rings on the following physical stations 4 times before covering to answer group 20.

7. We check coverage answer group 20 and see it then rings on the following physical stations 4 times before covering to voicemail.

EXAMPLE 7– Main District Line 781-618-7000

1. We lookup extension 7000 and see it’s a VDN.

2. We lookup VDN 7000 and see it’s vector 50

3. We lookup vector 50 and see announcements, checks for holidays to play a holiday message if necessary and then it ultimately routes all calls to hunt group 98 for the automated call attendant

4. We then lookup hunt group 98 and see that’s the hunt group for our speech attendant

EXAMPLE 8– Calling Automated attendant directly on extension 781-618-7664

1. Lookup extension 7664 and see it is a hunt-group

2. Lookup hunt-group 7664 and see it goes to automated attendant