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Attachment 2: PRS Performance Requirements Summary
| Paragraph |
| Output |
| Performance Standard |
| Acceptable Quality Level |
| Sample Method |
| Authorized Deviation |
| 5.1.1 |
| Processed Request |
| Authorized user access requests, to include deletion, shall be processed within 1 day of receipt of the request. |
| 90% of the time, authorized user access requests, to include deletion, shall be processed within 1 day of receipt of the request. |
| 100% Inspection |
10% of the time, authorized user access requests, to include deletion, shall be processed NLT 2 days of receipt of the request.
| 5.1.2 |
| Submissions for Verification |
| Required paperwork shall be submitted NLT 1 day after notification of a new hire. |
| 90% of the time required paperwork shall be submitted NLT 1 day after notification of a new hire. |
| 100% inspection |
| 10% of the time, authorized user access requests, to include deletion, shall be processed NLT 2 days of receipt of the request. |
| 5.1.2 |
| Departure Notifications |
| COR will be notified NLT 2 days after employment has been terminated. |
| 90% of the time, the COR will be notified NLT 2 days after employment has been terminated. |
| 100% inspection |
| 10% of the time, the COR will be notified NLT 4 days after employment has been terminated. |
| 5.2.1 |
| Notification of System Problems |
| Contractor shall notify the appropriate system administrator using their current trouble reporting procedures, the COR and users NLT 1 hour of determination or notification of a system problem and/or accessibility issue and notify the COR and users NLT 1 hour of determination or notification of system problem resolution and/or accessibility after an unexpected system problem and/or failure. |
| 90% of the time, the Contractor shall notify the appropriate system administrator using their current trouble reporting procedures, the COR and users NLT 1 hour of determination or notification of a system problem and/or accessibility issue and notify the COR and users NLT 1 hour of determination or notification of system problem resolution and/or accessibility after an unexpected system problem and/or failure. |
| 100% inspection |
| 10% of the time, notify the appropriate system administrator using their current trouble reporting procedures, the COR and users NLT 2 hrs of determination or notification of a system problem and/or accessibility issue and notify the COR and users NLT 2 hours of determination or notification of system resolution and/or accessibility after an unexpected system problem and/or failure. |
| 5.2.2 |
| Installed Software |
| Request installation of new software applications and or/systems to the COR NLT 5 days of receipt or notification/determination of a need, or when applicable. |
| 90% of the time, request installation of new software applications and or/systems to the COR NLT 5 days of receipt or notification/determination of a need, or when applicable. |
| 100% inspection |
| 10% of the time, installation of software shall be requested NLT 7 days of receipt or notification/determination of a need, or when applicable. |
| 5.2.3 |
| Updated Website |
| All Contractor responsible office websites will be reviewed for content update and broken links monthly. A monthly report will be submitted to the COR even if there are no changes requested. |
| 90% of the time, submit website updates to the COR NLT the last day of each month |
| 100% inspection |
| 10% of the time, submit website updates to the COR NLT 5 days after the end of each month. |
| 5.3.1 |
| Validated AAA-162 (Zero Balance Report) |
| AAA-162 shall be received, reviewed and reconciled NLT 2 days from receipt. |
| 85% of the time, the AAA-162 shall be received, reviewed and reconciled NLT 2 days from receipt. |
| 100% inspection |
| The remaining 15% of the time, the AAA-162 shall be received, reviewed and reconciled NLT 3 days from receipt. |
| 5.3.2 |
| Reviewed and Validated Personnel Asset Inventory (PAI) |
| Unit Personnel Asset Inventory (PAI's) shall be reviewed for discrepancies then forwarded to the DHR for approval NLT 2 days from receipt. Those with discrepancies shall be returned for corrections to the submitting organizations NLT 2 days |
| 85% of the time, the unit Personnel Asset Inventory (PAI's) shall be reviewed for discrepancies then forwarded to the DHR for approval NLT 2 days from receipt. 85% of the time those with discrepancies shall be returned for corrections to the submitting organizations NLT 2 days |
| 100 inspection |
| 15% of the time, the unit PAI’s shall be reviewed for discrepancies then forwarded to the DHR for approval NLT 3 days from receipt. 15% of the time, those with discrepancies shall be returned for correction to the submitting organizations NLT 3 days from receipt. |
5.3.3
| Installation Strength Reports Provided |
| Reports shall be provided NLT 3 days of request or by the suspense date given by the customer. |
| 85% of the time, reports shall be provided NLT 3 days of request or by the suspense date given by the customer. |
| 100% inspection |
| 15% of the time, reports shall be provided NLT 4 days of request or 1 day following the suspense date given by the customer. |
| 5.3.4 |
| Validate AAA-165 (Unit Personnel Accountability Notices) |
| Reports shall be received, reviewed and reconciled NLT 2 days from receipt. |
| 85% of the time, units with discrepancies will be notified NLT 2 days from the initial report review date to take corrective actions within 3 days. |
| 100% inspection |
| 15% of the time, the units with discrepancies will be notified NLT 3 days from the initial report review to take corrective actions within 3 days. |
| 5.3.4 |
| AAA-165 with Discrepancies |
| Units with discrepancies will be notified NLT 2 days from the initial report review date to take corrective actions within 3 days. |
| 85% of the time, units with discrepancies will be notified NLT 2 days from the initial report review date to take corrective actions within 3 days. |
| 100 inspection |
| The remaining 15% of the time, the units with discrepancies will be notified NLT 3 days from the initial report review to take corrective actions within 3 days. |
| 5.3.5 |
| Reconciled AAA- 351 |
| Error notices shall be processed and corrective action completed NLT 3 days from receipt of the report. Reports with excessive errors of 50 or more pages will be forwarded to HRC for further instructions NLT 1 day from receipt. |
| 85% of the time, error notices shall be processed and corrective action completed NLT 3 days from receipt of the report. Reports with excessive errors of 50 or more pages will be forwarded to HRC for further instructions NLT 1 day from receipt. |
| 100 inspection |
| 15% of the time, error notices shall be processed and corrective action completed NLT 5 days from receipt of the report. Reports with excessive errors of 50 or more pages will be forwarded to HRC for further instructions NLT 2 days from receipt. |
| 5.3.6 |
| Reconciled EPAI-Deviation Report |
| Error notices shall be processed and corrective action completed NLT the end of each month |
| 85% of the time, error notices shall be processed and corrective action completed NLT the end of each month. |
| 100 % inspection |
| 15% of the time, error notices shall be processed and corrective action completed NLT the second workday of the following month. |
| 5.3.7 |
| Electronic Transmissions Received and Processed AAA-080 |
| Electronic files received from HRC shall be processed NLT 1 day from receipt. |
| 85% of the time, electronic files received from HRC shall be processed NLT 1 day from receipt. |
| 100 % inspection |
| 15% of the time, electronic files received from HRC shall be processed NLT 2 days from receipt. |
| 5.3.7 |
| Electronic Transmissions Received and Processed AAA-002 |
| Electronic files received from HRC shall be processed NLT 1 day from receipt. |
| 85% of the time, electronic files received from HRC shall be processed NLT 1 day from receipt. |
| 100% inspection |
| The remaining 15% of the time, electronic files received from HRC shall be processed NLT 2 days from receipt. |
| 5.3.7 |
| Electronic Transmissions Received and Processed AAA-083 |
| Electronic files received from HRC shall be processed NLT 1 day from receipt. |
| 85% of the time, electronic files received from HRC shall be processed NLT 1 day from receipt. |
| 100% inspection |
| 15% of the time, electronic files received from HRC shall be processed NLT 2 days from receipt |
| 5.3.7 |
| Electronic Transmissions Received and Processed Miscellaneous Reports |
| Electronic files received from HRC shall be processed NLT 1 day from receipt. |
| 85% of the time, electronic files received from HRC shall be processed NLT 1 day from receipt. |
| 100% inspection |
| The remaining 15% of the time, electronic files received from HRC shall be processed NLT 2 days from receipt. |
5.4.1
Standard eMILPO Reports Completed
| Reports shall be completed NLT the 1st and the 15th day of each month or as specified in TE 5.4.7.1 unless the customer states otherwise. |
| 85% of the time, reports shall be completed NLT the 1st and the 15th day of each month or as specified in TE 5.4.7.1 unless the customer states otherwise. |
| 100% inspection |
| 15% of the time, if requested, reports shall be completed NLT the 3rd day of the month and the 18th day of the month or within 3 days of the date specified in TE 5.4..1 unless the customer states otherwise. |
| 5.4.2 |
| Ad-Hoc eMILPO Reports Prepared |
| Reports shall be prepared NLT 3 days from request. |
| 85% of the time, reports shall be prepared NLT 3 days from request. |
| 100% inspection |
| 15% of the time, reports shall be prepared NLT 5 days from request. |
5.4.3
| Notification of system problem |
| The appropriate servicing agency shall be notified NLT 1 hour of determination or notification of a system failure and/or outage. Users and the Government shall be notified of system problems/outages/changes/events, messages NLT 2 hours from determination or notification. |
Suspense dates will be met.
| 90% of the time, the appropriate servicing agency shall be notified NLT 1 hour of determination or notification of a system failure and/or outage.90% of the time, users and the Government shall be notified of system problems/outages/changes/events, messages NLT 2 hours from determination or notification. 90% of the time, suspense dates will be met. |
| 100% inspection |
| 10% of the time, the appropriate servicing agency shall be notified NLT 2 hours of determination or notification of a system failure and/or outage.10% of the time, users and the Government shall be notified of system problems/outages/changes/events, messages NLT 3 hours from determination or notification.10% of the time, actions will be completed NLT 1 day after the suspense date. |
| 5.4.4 |
| Access Issued Other than AG eMILPO Users |
| Authorized user access requests, to include deletion, shall be processed NLT 2 days from request. |
| 90% of the time, authorized user access requests, to include deletion, shall be processed NLT 2 days from request. |
| 1005 inspection |
| 10% of the time, authorized user access requests, to include deletion, shall be processed NLT 4 days from request. |
| 5.4.5 |
| Access Issued DHR eMILPO Users |
| Authorized user access requests, to include deletion, shall be processed NLT 1 day from request. |
| 90% of the time, authorized user access requests, to include deletion, shall be processed NLT 1 day from request. |
| 100% inspection |
| 10% of the time, authorized user access requests, to include deletion, shall be processed NLT 2 days from request. |
| 5.4.7 |
| eMILPO Training Completed |
| Training shall be provided for eMILPO users NLT 10 days of receipt from request or upon determination of need. |
| 85% of the time, training shall be provided for eMILPO users NLT 10 days of receipt from request or upon determination of need. |
| 100% inspection |
| 15% of the time, training shall be provided for eMILPO users NLT 15 days from request or upon determination of need. |
5.4.7
| Number of Informal Training Sessions |
| Training via phone or walk-in, shall be provided for eMILPO users immediately. |
| 85% of the time, training via phone or walk-in, shall be provided for eMILPO users immediately. |
| 100% inspection |
| 15% of the time, training via phone or walk-in shall be provided for eMILPO users NLT 1 day from request. |
| 5.5.1 |
| Interview new Soldier (PP) |
| Soldiers shall be interviewed NLT 30 minutes of arrival, to include but not limited to verifying and providing Soldier assignment and preparing endorsements, verifying iPERMS finance records review (FRR), iPERMS personnel records review (PRR) and reviewing emergency data. |
| 80% of the time, Soldiers shall be interviewed NLT 30 minutes of arrival, to include but not limited to verifying and providing Soldier assignment and preparing endorsements, verifying iPERMS finance records review (FRR), iPERMS personnel records review (PRR) and reviewing emergency data. |
| 100% inspection |
| 20% of the time, Soldiers shall be interviewed NLT 60 minutes of arrival, to include but not limited to verifying and providing Soldier assignment and preparing endorsements, verifying iPERMS finance records review (FRR), iPERMS personnel records review (PRR) and reviewing emergency data. |
| 5.5.1 |
| Spreadsheet – In-processed/Out-processed Soldier (Permanent Party) |
| Provide daily spreadsheet of in-processed and out-processed Soldiers to the COR NLT 1100 the day following Soldier in-processing/out-processing. |
| 80% of the time, provide daily spreadsheet of in-processed and out-processed Soldiers to the COR NLT 1100 the day following Soldier in-processing/out-processing. |
| 100% inspection |
| 20% of the time, provide daily spreadsheet of in-processed and out-processed Soldiers to the DHR and COR NLT 1400 the day following Soldier in-processing/out-processing. The spreadsheet will contain information as depicted in T.E. 5.5.1.2 |
| 5.5.2 |
| eMILPO Transaction (Permanent Party or Student Officers if required) |
| Newly in-processed Soldiers shall be posted in eMILPO NLT 1 day from in-processing. |
| 80% of the time, newly in-processed Soldiers shall be posted in eMILPO NLT 1 day from in-processing. |
| 100% inspection |
| 20% of the time newly in-processed Soldiers shall be posted in eMILPO NLT 2 days from in-processing. |
| 5.5.3 |
| Updated DD Form 93 & SGLV Form 8286 |
| DD 93 & SGLV shall be reviewed/updated as necessary for newly in-processed permanent party Soldiers NLT the day of in-processing. |
| 80% of the time DD 93 & SGLV shall be reviewed/updated as necessary for newly in-processed permanent party Soldiers NLT the day of in-processing. |
| 100% inspection |
| 20% of the time, DD 93 & SGLV shall be reviewed/updated as necessary for newly in-processed permanent party Soldiers NLT 3 days from in-processing. |
| 5.5.4 |
| PRR completed |
| Contractor shall conduct Soldier PRR if overdue NLT the day of in-processing. |
80% of the time, the Contractor shall conduct Soldier PRR if overdue NLT the day of in-processing.
| 100% inspection |
| 20% of the time, the Contractor shall conduct the Soldier PRR by the suspense date. |
| 5.5.4 |
| PRR completed |
| Soldiers shall be seen NLT 30 minutes from appointment to update PRR. Notify/schedule Garrison personnel of impending overdue PRR NLT 2 weeks before the overdue date. |
| 80% of the time, Soldiers shall be seen NLT 30 minutes from appointment to update PRR. 80% of the time notify/schedule Garrison personnel of impending overdue PRR NLT 2 weeks before the overdue date. |
| 100 % inspection |
| 20% of the time, Soldiers shall be seen NLT 30 minutes of appointment to update PRR. 20% of the time notify/schedule Garrison personnel for a PRR NLT 2 weeks after the PRR is overdue. |
| 5.6.1 |
| Completed Naturalization Packet |
| Reviewed and completed naturalization packets will be forwarded to USCIS NLT 3 days from completion. |
| 80% of time, reviewed and completed naturalization packets will be forwarded to USCIS NLT 3 days from completion. |
| 100% inspection |
| 20% of the time, reviewed and completed naturalization packets will be forwarded NLT 5 days from completion. Incomplete packages will be returned to Soldiers for completion and re-submission. |
| 5.6.2 |
| MOS Survey Conducted |
| Survey shall be returned to the originator by the established suspense date. |
| 80% of the time, the survey shall be returned to the originator by the established suspense date. |
| 100 % inspection |
| 20% of the time, the survey shall be returned to the originator NLT 2 days after the established suspense date. |
| 5.6.3 |
| Initial AWOL Actions Processed |
| DA Forms 4187 shall be processed NLT 3 days from receipt. |
| 80% of the time, DA Forms 4187 shall be processed NLT 3 days from receipt. |
| 100% inspection |
| 20% of the time, DA Forms 4187 shall be processed NLT 4 days from receipt. |
| 5.6.3 |
| Return from AWOL Actions Processed |
| DA Form 4187 shall be processed to include making “lost days” entry into eMILPO and adjusting the “DOR” in eMILPO NLT 3 days from receipt. |
| 80% of the time, DA Form 4187 shall be processed to include making “lost days” entry into eMILPO and adjusting the “DOR” in eMILPO NLT 3 days from receipt. |
| 100% inspection |
| 20% of the time, DA Form 4187 shall be processed to include making “lost days” entry into eMILPO and adjusting the “DOR” in eMILPO NLT 4 days from receipt. |
| 5.6.4 |
| Flagging Actions Tracked/Processed |
| DA Form 268 and eMILPO report AAA-095 shall be processed NLT 3 days from receipt |
| 80% of the time, DA Form 268 and eMILPO report AAA-095 shall be processed NLT 3 days from receipt |
| 100% inspection |
| 20% of the time, DA Form 268 and eMILPO report AAA-095 shall be processed NLT 4 days from receipt. |
| 5.6.5 |
| Actions Processed |
| Personnel actions shall be completed NLT 3 days from receipt. |
Permanent Party Soldiers shall be seen NLT 30 minutes of arrival or appointment.
85% of time, personnel actions shall be completed NLT 3 days from receipt.
85% of the time Permanent Party Soldiers shall be seen NLT 30 minutes of arrival or appointment.
| 100% inspection |
| 15% of the time, personnel actions shall be completed NLT 5 days from receipt. |
15% of the time Permanent Party Soldiers shall be seen NLT 60 minutes of arrival or appointment.
| 5.6.6 |
| Orders Issued |
| Good Conduct Medal processing (requests, AAA-199 reports, denials from the commanders, publish orders, post records and update eMILPO) shall be completed NLT the end of each month. |
| 85% of the time, Good Conduct Medal processing (requests, AAA-199 reports, denials from the commanders, publish orders, post records and update eMILPO) shall be completed NLT the end of each month. |
| 100 inspection |
| 15% of the time, Good Conduct Medal processing (requests, AAA-199 reports, denials from the commanders, publish orders, post records and update eMILPO) shall be completed NLT 5 days after the end of the month. |
| 5.7.1 |
| Reports Reviewed |
| Review the AAA-117 and AAA-294 reports NLT the 25th of each month to ensure the waiver allocation is correct for the number of Soldiers to be promoted with a waiver, and timeframes for promotions are being met |
| 85% of the time, review the AAA-117 and AAA-294 reports NLT the 25th of each month to ensure the waiver allocation is correct for the number of Soldiers to be promoted with a waiver, and timeframes for promotions are being met. |
| 100% inspection |
| 15% of the time, review the AAA-117 and AAA-294 reports NLT the 26th of each month to ensure the waiver allocation is correct for the number of Soldiers to be promoted with a waiver, and promotion timeframes are being met. |
| 5.7.3 |
| Filed Board Proceedings |
| Contractor shall receive a copy of the board proceedings from the promotion authorities’ representative, review them for administrative correctness and file those NLT 2 days after receipt |
| 85% of the time, the Contractor shall receive a copy of the board proceedings from the promotion authorities’ representative, review them for administrative correctness and file those NLT 2 days after receipt. |
| 100% inspection |
| 15% of the time, the Contractor shall receive a copy of the board proceedings from the promotion authorities’ representative, review them for administrative correctness and file them NLT 3 days after receipt |
| 5.7.4 |
| List of Eligible Soldiers |
| Eligibility of Soldiers who meet the cut off score shall be verified NLT 3 days from receipt of the Monthly Cut Off Scores and By-Name-Listing. |
| 85% of the time, the eligibility of Soldiers who meet the cut off score shall be verified NLT 3 days from receipt of the Monthly Cut Off Scores and By-Name-Listing. |
| 100% inspection |
| 15% of the time, the eligibility of Soldiers who meet the cut off score shall be verified NLT 5 days from receipt of the Monthly Cut Off Scores and By-Name-Listing. |
| 5.7.5 |
| Promotion Orders Distributed |
| Required actions shall be completed NLT 5 days from verification of the Soldier’s eligibility for promotion to SGT/SSG. |
| 85% of the time, required actions shall be completed NLT 5 days from verification of the Soldier’s eligibility for promotion to SGT/SSG. |
| 100% inspection |
| 15% of the time, required actions shall be completed NLT 7 days from verification of the Soldier’s eligibility for promotion to SGT/SSG. |
| 5.7.6 |
| Soldiers Removed |
| Process removal action NLT 5 days from receipt |
| 85% of the time, process removal action NLT 5 days from receipt |
| 100% inspection |
| 15% of the time, process removal action NLT 7 days from receipt. |
| 5.7.7 |
| Memorandum Sent |
| PAC/Unit shall be notified of the Soldiers’ zones of eligibility NLT 5 days from receipt of Promotion Board Announcements showing the Soldier’s Zones of Promotion Consideration. |
| 85% of the time, the PAC/Unit shall be notified of the Soldiers’ zones of eligibility NLT 5 days from receipt of Promotion Board Announcements showing the Soldier’s Zones of Promotion Consideration. |
| 100% inspection |
| 15% of the time, the PAC/Unit shall be notified of the Soldier‘s zone of eligibility, NLT 7 days from receipt of Promotion Board Announcements showing Soldier’s Zones of Promotion Consideration. |
| 5.7.8 |
| Promotion Orders Distributed |
| Upon receipt of the DASO, promoted Soldiers shall be identified and promotion orders shall be distributed NLT 2 days prior to the end of the month. |
| 85% of the time upon receipt of the DASO, promoted Soldiers shall be identified and promotion orders shall be distributed NLT 2 days prior to the end of the month. |
| 100% inspection |
| 15% of the time, promoted Soldiers shall be identified and promotion orders shall be distribute NLT the last day of the month. |
| 5.7.9 |
| Lists of Eligible Officers |
| Zone of Eligibility from HRC shall be screened and compared to eMILPO NLT 3 days from receipt. |
| 85% of the time, the Zone of Eligibility from HRC shall be screened and compared to eMILPO NLT 3 days from receipt. |
| 100% inspection |
| 15% of the time, the Zone of Eligibility from HRC shall be screened and compared to eMILPO NLT 5 days from receipt. |
| 5.7.10 |
| Notifications Made |
| Notify each officer in the Zone of Consideration NLT 10 days after zone identification. |
| 85% of the time, notify each officer in the Zone of Consideration NLT 10 days after zone identification. |
| 100% inspection |
| 15% of the time, notify each officer in the Zone of Consideration NLT 12 days after zone identification. |
| 5.8.1 |
| Packets Processed |
| Applications shall be processed NLT 5 days prior to convening of the local installation boar |
| 85% of the time, applications shall be processed NLT 5 days prior to convening of the local installation board. |
| 100% inspection |
| 15% of the time, applications shall be processed NLT 4 days prior to convening of the local installation board. |
| 5.8.1 |
| Coordinate Local Board |
| Coordinate and schedule board NLT 30 days prior to convening of the board. |
| 85% of the time, coordinate and schedule board NLT 30 days prior to convening of the board. |
| 100% inspection |
| 15% of the time, coordinate and schedule board NLT 25 days prior to convening of the board. |
| 5.8.1 |
| Boards Completed |
| Board recommendations are submitted to HRC by the HRC suspense date. |
| 85% of the time, board recommendations are submitted to HRC by the HRC suspense date. |
| 100% inspection |
| 15% of the time, board recommendations are submitted to HRC NLT 1 day following the suspense date. |
| 5.8.2 |
| Unit Notifications |
| Provide the chain of command a selectee list NLT 3 days from receipt. |
| 85% of the time, provide the chain of command a selectee list NLT 3 days from receipt. |
| 100% inspection |
| 15% of the time, provide the chain of command a selectee list NLT 5 days from receipt. |
| 5.9.1 |
| In-processed Student/Trainee |
| Provide weekly spreadsheet of in-processed Soldiers to the COR NLT 1000 the day following Soldier in-processing. |
| 85% of the time, provide weekly spreadsheet of in-processed Soldiers to the COR NLT 1000 the day following Soldier in-processing. |
| 100% inspection |
| 15% of the time, provide daily spreadsheet of in-processed Soldiers to the COR NLT 1400 the day following Soldier in-processing. The spreadsheet will contain information as depicted in T.E. 5.9.1 |
| 5.9.1 |
| eMILPO Transaction (Students) |
| Arrivals and attachments shall be posted in eMILPO NLT 1 day from in-processing. The remaining |
| 85% of the time, arrivals and attachments shall be posted in eMILPO NLT 1 day from in-processing. The remaining |
| 100% inspection |
| 15% of the time, arrivals and attachments, shall be posted NLT 2 days from in-processing. |
| 5.9.2 |
| Student/Trainee Enrolled in class in ATRRS |
| Coding of records and enrollment of Soldiers selected for class shall be completed NLT 3 days from the receipt of the records and notification of class selection. |
| 85% of the time, coding of records and enrollment of Soldiers selected for class shall be completed NLT 3 days from the receipt of the records and notification of class selection. |
| 100% inspection |
| 15% of the time, coding of records and enrollment of Soldiers selected for class shall be completed NLT 4 days from class start or the receipt of records and notification of class selection. |
| 5.9.3 |
| Completed ATRRS entries |
| Entries shall be entered NLT 2 days from receipt of information |
| 85% of the time, entries shall be entered NLT 2 days from receipt of information. |
| 100% inspection |
| 15% of the time, entries shall be entered NLT 3 days from receipt of information. |
| 5.9.4 |
| Reviewed Hit lists |
| The R1 “HIT LIST” shall be reviewed daily and Soldiers listed shall be updated in ATRRS so they are removed NLT 1 day after their appearance on the R1 “HIT LIST”. |
| 85% of the time, the R1 “HIT LIST” shall be reviewed daily and Soldiers listed shall be updated in ATRRS so they are removed NLT 1 day after their appearance on the R1 “HIT LIST”. |
| 100% inspection |
| 15% of the time, the R1 “HIT LIST” shall be reviewed 1 day later and Soldiers listed shall be updated in ATRRS so they are removed NLT 2 days after their appearance on the R1 “HIT LIST”. |
| 5.9.5 |
| Actions Processed |
| Personnel actions shall be completed NLT 3 days from receip |
| 85% of time, personnel actions shall be completed NLT 3 days from receipt |
| 100% inspection |
| 15% of the time, personnel actions shall be completed NLT 5 days from receipt. |
| 5.9.6 |
| Flagging Actions Tracked (STU) |
| Generate eMILPO report AAA-095 daily, in order to track/apply FLAG changes to AIT Student statuses in applicable tracking databases. Apply changes in applicable tracking databases NLT two days of change. |
| 85% of the time, apply changes in applicable tracking databases NLT two days of change. |
| 100% inspection |
| 15% of the time, apply changes in applicable tracking databases NLT 3 days of change. |
| 5.9.7 |
| Initial AWOL Actions Processed |
| DA Forms 4187 shall be processed NLT 3 days from receipt. |
| 80% of the time, DA Forms 4187 shall be processed NLT 3 days from receipt. |
| 100% inspection |
| 20% of the time, DA Forms 4187 shall be processed NLT 4 days from receipt. |
| 5.9.7 |
| Return from AWOL Actions Processed |
| DA Form 4187 shall be processed to include making “lost days” entry into eMILPO and adjusting the “DOR” in eMILPO NLT 3 days from receipt. |
| 80% of the time, DA Form 4187 shall be processed to include making “lost days” entry into eMILPO and adjusting the “DOR” in eMILPO NLT 3 days from receipt. |
| 100% inspection |
| 20% of the time, DA Form 4187 shall be processed to include making “lost days” entry into eMILPO and adjusting the “DOR” in eMILPO NLT 4 days from receipt. |
5.9.8
| ID Tags Issued |
| An ID tag request for up to 20 tags shall be completed NLT 3 days from receipt of the request. |
An ID tag requests for 21 or more tags shall be completed NLT 7 days from receipt of the request
85% of the time, an ID tag request for up to 20 tags shall be completed NLT 3 days from receipt of the request.
85% of the time, ID tag requests for 21 or more tags shall be completed NLT 7 days from receipt of the request
| 100% inspection |
| 15% of the time, an ID tag request for up to 20 tags shall be completed NLT 5 days from receipt of the request. |
15% of the time, ID tag requests for more than 21 tags shall be completed NLT 10 days from receipt of the request.
| 5.9.9.1 |
| Current Master Inactive Student/Trainee Report/Spreadsheet |
| Changes posted NLT 1 day following identification of inactive status from units each week. |
| 90% accurate and changes posted NLT 1 day following identification of inactive status from units each week. |
| 100% inspection |
| 10% of the time, error discrepancies, when noted, shall be corrected NLT 1 day after identification. |
| 5.9.9.1 |
| Initial Entry and Updates to ATRRS Holdover Database |
| All Soldiers identified as Inactive Student/Trainees shall be entered into or updated in ATRRS and interoffice specific databases NLT 1 day following identification of inactive status from units. |
| 85% of the time, all Soldiers identified as Inactive Student/Trainees shall be entered into or updated in ATRRS and interoffice specific databases NLT 1 day following identification of inactive status from units. |
| 100% inspection |
| 15% of the time, Soldiers identified as Inactive Student/Trainees shall be entered into or updated in ATRRS and inter office specific databases NLT 2 days following identification of inactive status from units. Error discrepancies, when noted, shall be corrected NLT 1 day after identification from units. |
| 5.9.9.1 |
| Spreadsheet – AIT Soldiers Past ATRRS Graduation Date Report |
| Provide a daily spreadsheet (master rollup) of Soldiers past their ATRRS reported graduation date with the reason of their current holdover status to the COR NLT 1100 daily. The spreadsheet will contain updated information as of COB the previous day. |
| 85% of the time, provide a daily spreadsheet (master rollup) of Soldiers past their ATRRS reported graduation date with the reason of their current holdover status to the COR NLT 1100 daily. The spreadsheet will contain updated information as of COB the previous day. |
| 100% inspection |
| 15% of the time, Soldiers identified as Inactive Student/Trainees shall be entered into or updated in ATRRS and inter office specific databases NLT 2 days following identification of inactive status from units. Error discrepancies, when noted, shall be corrected NLT 1 day after identification from units. |
| 5.10.1 |
| Student Assignment Cycle Processed. |
| FTP file will be processed and reassignment notices distributed, the same day the file is posted to the FTP site. |
| 85% of the time, the FTP file will be processed and reassignment notices distributed, the same day the file is posted to the FTP site. |
| 100% inspection |
| 15% of the time, the FTP file will be processed and reassignment notices distributed to unit POCs NLT 2 days from posting to the FTP site. |
| 5.10.2 |
| Processed and Distributed EDAS Files |
| Enlisted Distribution Assignment System (EDAS) electronic file shall be processed and the information distributed to the PSNCO NLT 3 days from availability of the files. |
| 70% of the time, the Enlisted Distribution Assignment System (EDAS) electronic file shall be processed and the information distributed to the PSNCO NLT 3 days from availability of the files. |
| 100% inspection |
| 30% of the time, the EDAS electronic file shall be processed and the information distributed to the PSNCO NLT 4 days from availability of the files. |
| 5.10.3 |
| Processed Officer Reassignment Notices |
| Reassignment notifications shall be forwarded NLT 3 days after receipt of RFO. |
| 70% of the time, reassignment notifications shall be forwarded NLT 3 days after receipt of RFO. |
| 100 % inspection |
| 30% of the time, reassignment notifications shall be forwarded NLT the 4th day after receipt of RFO. Contractor shall check for RFO every other day at a minimum. |
(PP/Stu Off)
| AMHRR shall be screened for reassignment qualifications NLT 3 days after receipt of assignment. |
| 70% of the time, AMHRR shall be screened for reassignment qualifications NLT 3 days after receipt of assignment. |
| 100% inspection |
| 30% of the time the MPF/ OPF shall be screened for reassignment qualifications NLT 4 days after receipt of assignment. |
(Trainees)
| AMHRR shall be screened for reassignment qualifications NLT 3 days after receipt of assignment |
| 85% of the time, AMHRR shall be screened for reassignment qualifications NLT 3 days after receipt of assignment |
| 100% inspection |
| 15% of the time the MPF/ OPF shall be screened for reassignment qualifications NLT 4 days after receipt of assignment. |
| 5.10.5 |
| Reenlistment/Extension Contract |
| Soldiers shall be briefed on the requirement to reenlist/extend or sign a DCSS NLT 30 days from the date of the CAP cycle |
| 70% of the time, Soldiers shall be briefed on the requirement to reenlist/extend or sign a DCSS NLT 30 days from the date of the CAP cycle |
| 100% inspection |
| 30% of the time, Soldiers shall be briefed on the requirement to reenlist/extend or sign a DCSS NLT 40 days from the date of the CAP cycle. |
5.10.6.1
| Approved/Disapproved Deletion/Deferment/Early Arrival Requests |
| Requests shall be processed NLT 3 days from receipt. |
| 70% of the time, requests shall be processed NLT 3 days from receipt. |
| 100% inspection |
| 30% of the time, requests shall be processed NLT 5 days from receipt. |
| 5.10.6.2 |
| Approved/Disapproved Deletion/Deferment Request |
| Requests shall be processed NLT 3 days from receipt |
| 70% of the time, requests shall be processed NLT 3 days from receipt |
| 100% inspection |
| 30% of the time, requests shall be processed NLT 5 days from receipt. |
| 5.10.6.3 |
| Assignment Adjustments Processed |
| Assignment adjustments shall be processed NLT 3 days from receipt |
| 70% of the time, assignment adjustments shall be processed NLT 3 days from receipt |
| 100% inspection |
| 30% of the time, assignment adjustments shall be processed NLT 5 days from receipt. |
| 5.10.7.1 |
| Reassignment Interviews Scheduled (PP/Student Officer) |
| Notifications for scheduling interviews shall be forwarded NLT 3 days after receipt of Enlisted Distribution and Assignment System (EDAS) cycle or Request for Orders RFO. |
| 70% of the time, notifications for scheduling interviews shall be forwarded NLT 3 days after receipt of Enlisted Distribution and Assignment System (EDAS) cycle or Request for Orders RFO. |
| 100% inspection |
| 30% of the time, notifications for scheduling interviews shall be forwarded NLT 4 days after receipt of EDAS cycle or Request for Orders. |
| 5.10.7.1 |
| Interviews Conducted (PP/Student Officer) |
| Reassignment interviews shall be conducted NLT 30 days from date of EDAS cycle or RFO. The remaining |
| 70% of the time, reassignment interviews shall be conducted NLT 30 days from date of EDAS cycle or RFO. The remaining |
| 100% inspection |
| 30% of the time, reassignment interviews shall be conducted NLT 40 days from date of EDAS cycle or RFO |
| 5.10.7.2 |
| Schedule Soldiers for OCONUS Orientation (PP/Student Officers) |
| A roster of personnel selected for overseas assignment and requiring an OCONUS briefing shall be provided to Army Community Services (ACS) NLT 3 days from receipt of assignment notification. |
| 70% of the time, a roster of personnel selected for overseas assignment and requiring an OCONUS briefing shall be provided to Army Community Services (ACS) NLT 3 days from receipt of assignment notification. |
| 100% inspection |
| 30% of the time, a roster of personnel selected for OCONUS assignment and requiring an overseas briefing shall be provided to ACS NLT 4 days from receipt of assignment notification. The ACS coordinates/directs the OCONUS briefing monthly. |
| 5.10.7.2 |
| Notify unit/Soldier of OCONUS Orientation (Trainees) |
| A roster of Soldiers selected for OCONUS assignment and requiring an OCONUS briefing shall be provided to applicable unit representative/Soldier NLT 1 day from receipt of assignment notification. |
| 85% of the time, a roster of Soldiers selected for OCONUS assignment and requiring an OCONUS briefing shall be provided to applicable unit representative/Soldier NLT 1 day from receipt of assignment notification. |
| 100% inspection |
| 15% of the time, a roster of Soldiers selected for OCONUS assignment shall be provided to applicable unit representative/Soldier NLT 3 days from receipt of assignment notification. The Contractor shall also provide location and time of OCONUS Orientation. |
| 5.10.7.2 |
| Completed OCONUS Orientation Briefings (Trainees) |
| Coordinate/ |
Conduct two OCONUS Orientation briefings per week.
100% inspection
5.10.7.2
Notify unit representative of Soldiers still requiring OCONUS Orientation Briefing (Trainees)
| Provide a by name listing of “Soldiers requiring OCONUS Orientation Briefing” and date/time/location of the next orientation to the COR and the ORD Brigade, 23rd QM Brigade POC NLT 1200 the first day of each work week. |
| 85% of the time, provide a by name listing of “Soldiers requiring OCONUS Orientation Briefing” and date/time/location of the next orientation to the COR and the ORD Brigade, 23rd QM Brigade POC NLT 1200 the first day of each work week. |
| 100% inspection |
| 15% of the time, provide a by name listing of “Soldiers requiring OCONUS Orientation Briefing” and date/time/location of the next orientation to the COR and the ORD Brigade, 23rd QM Brigade POC NLT 1400 the first day of each work week. See T.E. 5.10.8.2 for an example.5.10.9 Process Family Member Travel Request (All Categories) |
The Contractor shall process applications for family member travel to overseas area (Reassignment Processing, DA Form 4787-R) and Exceptional Family Member Program (EFMP) packet, if applicable. The Contractor shall forward requests by electronic mail or regular mail as required, and provide family member PCS orders to family, along with memorandum of instruction.
| 5.10.8 |
| Forwarded Applications |
| Applications shall be forwarded to approving authority NLT 3 days from receipt. |
| 80% of the time, applications shall be forwarded to approving authority NLT 3 days from receipt. |
| 100% inspection |
| 20% of the time, applications shall be forwarded to approving authority NLT 4 days from receipt. |
| 5.10.8 |
| Family Member Orders |
| Family member PCS orders shall be processed NLT 3 days from approval of travel. |
| 80% of the time, family member PCS orders shall be processed NLT 3 days from approval of travel. |
| 100% inspection |
| 20% of the time, family member PCS orders shall be processed NLT 4 days from approval of travel. |
| 5.10.9 |
| Authority for Movement of Family Members to a Designated OCONUS Location |
| Applications shall be reviewed and forwarded to the HRC NLT 3 days from receipt. |
| 80% of the time, applications shall be reviewed and forwarded to HRC NLT 3 days from receipt. |
| 100% inspection |
| 20% of the time, applications shall be reviewed and forwarded to HRC NLT 4 days from receipt. |
| 5.10.10 |
| Process Requests for EFMP |
| DA Form 5888-R shall be initiated during the reassignment interview/briefing. |
| 80% of the time, DA Form 5888-R shall be initiated during the reassignment interview/ |
briefing.
| 100% inspection |
| 20% of the time, DA Form 5888-R shall be initiated NLT 3 days from the Soldier’s request for an accompanied tour. |
| 5.11.1 |
| Daily Consolidated Orders Log File Posted |
| Order numbers requested shall be posted into the appropriate consolidated DHR Orders Log file the day of the request. |
| 100% of the time, order numbers requested shall be posted into the appropriate consolidated DHR Orders Log file the day of the request. |
| 100% inspection |
5.11.1
| Daily PCS Orders Log for OWAs Sent |
| Orders log shall be completed, filed and if required sent to the governing agency NLT the end of the business day |
| 85% of the time, orders log shall be completed, filed and if required sent to the governing agency NLT the end of the business day. |
| 100% inspection |
| 15% of the time, orders log shall be completed, filed and if required sent to the governing agency NLT 1200 the following business day. Replies to requests for corrections shall be reviewed, corrected and returned NLT 4 hours after receipt. |
| 5.11.2 |
| Reassignment Orders (Permanent Party/Student Officers) |
| PCS orders shall be published NLT 90 days prior to the Soldier’s report date when all criteria are met. |
| 70% of the time, PCS orders shall be published NLT 90 days prior to the Soldier’s report date when all criteria are met. |
| 100% inspection |
| 30% of the time, PCS orders shall be published NLT 60 days prior to the Soldier’s report date when all criteria are met. Amendments shall be issued NLT 5 days from receipt of need of amendment. |
| 5.11.2 |
| Reassignment Orders (Student/Trainees) |
| PCS orders shall be published NLT 20 work days (4 calendar weeks) prior to projected graduation date when all criteria are met. Orders shall be prepared NLT 2 days from notification of those that became ready for shipment |
| 85% of the time, PCS orders shall be published NLT 20 work days (4 calendar weeks) prior to projected graduation date when all criteria are met.85% of the time, orders shall be prepared NLT 2 days from notification of those that became ready for shipment |
| 100% inspection |
| 15% of the time, PCS orders shall be published NLT 15 work days (3 calendar weeks) prior to projected graduation date when all criteria are met. For trainee/students who become ready for shipment in less than 20 work days (4 calendar weeks) of projected graduation date |
15% shall be prepared NLT 3 days from notification of those that became ready for shipment. Amendments shall be issued NLT 5 days from receipt of need for amendment.
| 5.11.2 |
| Created Orders Reviewed for Accuracy |
| All orders shall be accurate in spelling, format and alignment to include but not limited to key elements such as standard name line, assignment, report date, Standard Document Number (SDN), Customer Identification Code (CIC), Movement Designator Code (MDC). |
| All orders shall be 98% accurate in spelling, format and alignment to include but not limited to key elements such as standard name line, assignment, report date, Standard Document Number (SDN), Customer Identification Code (CIC), Movement Designator Code (MDC). |
| 98% inspection |
| 5.11.2 |
| Orders Published and Distributed |
| Orders will be sorted and distributed NLT 1 day from publication or receipt from the DA printing service (DAPS) |
85% of the time, orders will be sorted and distributed NLT 1 day from publication 100% inspection
15% of the time, orders will be sorted and distributed NLT 2 days from publication.
| 5.11.3 |
| Orders Filed |
| Orders published shall be filed NLT 2 days of publication |
| 85% of the time, orders published shall be filed NLT 2 days of publication |
| 100% inspection |
| 15% of the time, consolidated orders published shall be filed NLT 4 days of publication |
| 5.11.4 |
| MOS/ASI Orders (Students) |
| MOS/ASI orders shall be published NLT 10 days (2 calendar weeks) from graduation. |
| 85% of the time, MOS/ASI orders shall be published NLT 10 days (2 calendar weeks) from graduation. |
| 100% inspection |
| 15% of the time, MOS/ASI orders shall be published NLT 5 days (1 calendar week from graduation). |
| 5.11.5 |
| Issued Deployment Order |
| Deployment orders shall be published NLT 7 days prior to scheduled departure. |
| 98% of the time, deployment orders shall be published NLT 7 days prior to scheduled departure. |
| 100% inspection |
| 2% of the time, deployment orders shall be published NLT 5 days prior to scheduled departure. |
| 5.11.6 |
| Updated ACT Reassignment Module |
| The Contractor shall update the ACT Sponsorship reassignment module with required information such as but not limited to the reassignment order publication date and/or exception to policy (ETP) data and date, NLT 1 day after publication of the reassignment order. |
| 85% of the time, the Contractor shall update the ACT Sponsorship reassignment module with required information such as but not limited to the reassignment order publication date and/or exception to policy (ETP) data and date, NLT 1 day after publication of the reassignment order. |
| 100% inspection |
| 15% of the time, the Contractor shall update the ACT Sponsorship reassignment module with the reassignment order publication date and/or exception to policy (ETP) data and date NLT 2 days after publication of the reassignment order. |
| 5.11.7 |
| Documents uploaded |
| Documents shall be uploaded into iPERMS NLT 4 days of publication/ |
receipt.
80% of the time, documents shall be uploaded into iPERMS NLT 4 days of publication/ receipt.
| 100% inspection |
| 20% of the time documents shall be uploaded into iPERMS NLT 6 days of publication/receipt. |
| 5.11.8 |
| Shredding |
| Papers to be disposed of by shredding shall be shredded NLT 3 days after no longer needed. |
| 80% of the time, papers to be disposed of by shredding shall be shredded NLT 3 days after no longer needed. |
| 100% inspection |
| 20% of the time, papers to be disposed of by shredding shall be shredded NLT 5 days after no longer needed. |
| 5.11.9 |
| Initialized Soldier (Permanent Party/Student Officer) |
| Permanent party Soldiers shall be initialized in the DA-ISM record 10 days prior to their anticipated departure date. |
| 80% of the time, permanent party Soldiers shall be initialized in the DA-ISM record 10 days prior to their anticipated departure date. |
| 100% inspection |
| 20% of the time, permanent party Soldiers shall be initialized in the DA ISM record 5 days prior to their anticipated departure date. |
| 5.11.9 |
| Out-processed Soldier (Permanent Party/Student Officer) |
| Eligible Soldiers shall be cleared by all agencies in DA-ISM by the final out date. The Contractor shall contact those agencies a Soldier is not cleared from to obtain clearance and annotate so in DA-ISM before the Soldier is finally out-processed. |
| 100% of the time, eligible Soldiers shall be cleared by all agencies in DA-ISM by the final out date. The Contractor shall contact those agencies a Soldier is not cleared from to obtain clearance and annotate so in DA-ISM before the Soldier is finally out-processed. |
| 100% inspection |
| 5.11.9 |
| Out-processed Soldier (Students) |
| Eligible Soldiers shall be out-processed NLT the day before their scheduled departure date. |
| 85% of the time, eligible Soldiers shall be out-processed NLT the day before their scheduled departure date. |
| 100% inspection |
| 15% of the time, eligible Soldiers shall be out-processed on the day of their scheduled departure date. |
| 5.11.9 |
| Out-processed Soldier (Students) |
| Provide a daily spreadsheet of AIT Soldiers out-processed. NLT 1000 the day following the out-processing. |
| 85% of the time, provide a daily spreadsheet of AIT Soldiers out-processed. NLT 1000 the day following the out-processing. |
| 100% inspection |
| 15% of the time, provide a daily spreadsheet of AIT Soldiers out-processed NLT 1200 the day following the day out-processed. See T.E. 5.11.9 for an example. |
| 5.12.1 |
| Applications Processed |
| Retirement applications shall be processed NLT 10 days from receipt of the application. |
| 70% of the time, retirement applications shall be processed NLT 10 days from receipt of the application. |
| 100% inspection |
| 30% of the time retirement applications shall be processed NLT 12 days from receipt of the application. |
| 5.12.2 |
| Completed DD Form 2656 |
| DD Form 2656 shall be completed prior to Soldier’s final out-processing. |
| 70% of the time, DD Form 2656 shall be completed prior to Soldier’s final out-processing. |
| 100% inspection |
| 30% of the time, DD Form 2656 shall be completed prior to retirement. |
| 5.12.3 |
| Pre-Retirement Orientation Briefings Conducted |
| The pre-retirement briefing shall be conducted NLT 15 June and 15 December of each year |
| 70% of the time, the pre-retirement briefing shall be conducted NLT 15 June and 15 December of each year |
| 100% inspection |
| 30% of the time, the pre-retirement briefing shall be conducted NLT 30 June and 31 December of each year. Briefings shall be conducted at least four months apart. |
| 5.12.4 |
| Completed Application |
| Identify eligible Soldiers monthly. Provide application and REDUX briefing to eligible Soldiers monthly. |
| 70% of the time, the application shall be reviewed for completeness, processed, and distributed NLT 10 days prior to the member’s 15 year anniversary date of active federal military service. |
| 100% inspection |
| 30% of the time, the application shall be reviewed for completeness, processed, and distributed NLT 5 days prior to member’s 15 year anniversary date of active federal military service. |
| 5.12.5 |
| Council Minutes and Recommendations |
| Minutes of council meetings shall be prepared and forwarded, to include the retiree council recommendations, to installation commander and other required agencies NLT 20 days after the meeting is held. |
| 70% of the time, minutes of council meetings shall be prepared and forwarded, to include the retiree council recommendations, to installation commander and other required agencies NLT 20 days after the meeting is held. |
| 100% inspection |
| 30% of the time, minutes of council meetings shall be prepared and forwarded, to include the retiree council recommendations, to installation commander and other required agencies NLT 30 days after the meeting is held. |
| 5.12.6 |
| After Action Report, Retiree Appreciation Day |
| The After Action Report shall be submitted NLT 10 days following Retiree Appreciation Day. |
| 70% of the time, the After Action Report shall be submitted NLT 10 days following Retiree Appreciation Day. |
| 100% inspection |
| 30% of the time, the After Action Report shall be submitted NLT 20 days following Retiree Appreciation Day. |
| 5.12.7 |
| Publish Retiree Newsletter |
| Publish the Fort Lee Retiree Newsletter on the Fort Lee website NLT the 4th quarter of the calendar year. |
| 70% of the time, publish the Fort Lee Retiree Newsletter on the Fort Lee website NLT the 4th quarter of the calendar year. |
| 100% inspection |
| 30% of the time, publish the Fort Lee Retiree Newsletter on the Fort Lee website NLT the month following the 4th quarter of the calendar year. The contractor shall not repeat information contained in Army Echoes. |
| 5.12.8 |
| Personnel Information Updates and Reports |
| Customers shall be seen NLT 30 minutes of arrival or appointment |
| 70% of the time Customers shall be seen NLT 30 minutes of arrival or appointment. |
70% of the time, updated data shall be submitted NLT 1 days from receipt.
| 100% inspection |
| 30% of the time customers shall be seen NLT 60 minutes of arrival or appointment. |
30% of the time, updated data shall be submitted NLT 3 days from receipt.
| 5.13.1 |
| Briefings Coordinated |
| Coordination with concerned Soldiers, their units, and applicable agencies to include but not limited to: SFL-TAP, Housing, Finance, Education Center, Transportation, SJAG and Reserve counselor, shall be completed NLT 3 days prior to the scheduled briefing. |
| 70% of the time, coordination with concerned Soldiers, their units, and applicable agencies to include but not limited to: SFL-TAP, Housing, Finance, Education Center, Transportation, SJAG and Reserve counselor, shall be completed NLT 3 days prior to the scheduled briefing. |
| 100% inspection |
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