PAST PERFORMANCE QUESTIONNAIRE (PPQ)

Furniture Procurement, Delivery, and Installation Services

INSTRUCTIONS FOR RESPONDENT

The company identified below is participating in a competitive solicitation for Furniture Procurement and Installation. You have been identified as a reference for a past or ongoing contract.

Please provide an objective and candid assessment of the contractor’s performance. Your feedback directly impacts the evaluation process and ensures the selection of qualified, dependable vendors.

Deadlines & Submission: Please complete Part II and return this form by 23 November 2026, 9:00 AM EST directly via email to:

Contracting Officer / Contract Specialist: Lian Pinzon / Sonia Boppell Email: sonia.m.boppell.civ@mail.mil and lian.pinzon.civ@mail.mil.

Solicitation / Project Reference: W91QEX27QA001

RATING SCALE & DEFINITIONS

Please evaluate the contractor using the standard adjectival ratings below:

Rating Definition

Exceptional (E) Performance consistently exceeded contractual requirements to the government’s/client’s benefit. Issues were minor and resolved immediately and proactively.

Very Good (VG) Performance met all contractual requirements and exceeded some. Issues were minor and resolved effectively with minimal client oversight.

Satisfactory (S) Performance met contractual requirements. Minor issues arose, but corrective actions taken were effective and timely.

Marginal (M) Performance did not meet some contractual requirements. Significant problems occurred; corrective actions were only marginally effective or slow.

Unsatisfactory (U) Performance failed to meet most contractual requirements. Serious, uncorrected deficiencies occurred.

Corrective actions were ineffective.

Not Applicable (N/A) Unable to evaluate or non-applicable to the scope of work performed.

PART I: CONTRACT & OFFEROR PROFILE

(To be completed by the Offeror / Vendor prior to sending to the Client Reference)

A. Vendor Information

Contractor / Company Name:

Division / Branch (if applicable):

Point of Contact Name:

Title:

Phone: Email:

B. Project Scope & Historical Contract Details

Client / Agency / Company Name:

Project / Contract Title:

Contract Number:

Contract Type (e.g., Firm-Fixed-Price, IDIQ, Delivery Order):

Original Award Value: $ | Final / Actual Contract Value: $

Period of Performance (Award Date to Completion Date):

Location of Work (City, State, Facility Type):

Scope Summary & Furniture Types:

(Check all that apply) [ ] Modular Systems Furniture / Workstations / Cubicles [ ] Private Office Casegoods [ ] Conference, Training, & Meeting Room Furniture [ ] Ergonomic Task Seating & Lounge Seating [ ] Demountable Architectural Walls

[ ] Filing, Storage, and Shelving Solutions [ ] Ancillary / Breakroom / Outdoor Furniture

Project Scale (Approximate):

Number of Workstations / Offices:

Total Square Footage:[____________ sq. ft.

Phased Delivery / Occupied Building: [ ] Yes [ ] No

PART II: CLIENT EVALUATION

(To be completed by the Reference / Respondent)

Please check the box that best describes the contractor’s performance across each specific performance category. Brief narrative rationale is strongly encouraged, especially for ratings of Exceptional, Marginal, or Unsatisfactory.

1. Product Quality & Manufacturing Adherence

Evaluation Factor

E VG S M U N/A

a.

Conformance to Specifications:

Furniture delivered matched the approved finishes, fabrics, dimensions, and architectural drawings.

b. Durability Workmanship:

Factory build quality, seam alignment, edge banding, joinery, and finish integrity met commercial standards.

c. Damage Control & Packaging:

Products arrived safely packaged with minimal freight or transit damage.

Rationale / Comments:

2. Logistics, Delivery, and Staging

Evaluation Factor

E VG S M U N/A

a. Delivery Coordination:

Coordinated dock access, freight elevators, security clearances, and delivery windows with building management.

b. Staging & Warehousing:

Effectively staged materials without impeding normal facility operations or blocking egress paths.

c. Debris Removal & Housekeeping:

Removed all cartons, pallets, and packing material daily;

left the installation footprint broom-clean.

3. On-Site Installation & Technical Competence

Factor

E VG S M U N/A

a. Installation Quality:

Furniture, panels, and components were assembled plumb, level, square, and structurally secure according to manufacturer specifications.

b. Electrical & Data Integration:

Proper coordination of power whips, baseline raceways, monitor arms, and wire management channels.

c. Site Protection:

Adequately protected existing building assets (carpet, drywall corners, door jambs, elevator cabs) during move-in and installation.

d. Installer Professionalism:

Crew was badged, uniformed, courteous, and adhered to building safety protocols and noise ordinances.

4. Schedule Adherence & Project Phasing

Factor

E VG S M U N/A

a. Milestone Adherence:

Met critical intermediate delivery milestones and substantial completion dates.

b.

Flexibility & Phased Execution:

Capable of working after-hours, weekends, or around active tenant occupancy as required.

c. Delay Mitigation:

Proactively tracked manufacturer lead times and mitigated supply chain delays before impacting the master project schedule.

5. Punch List, Closeout, and Warranty Services

Factor

E VG S M U N/A

a. Initial Walkthrough Thoroughness:

Conducted a comprehensive, accurate punch list walkthrough with the client immediately upon physical completion.

b. Punch List Resolution:

Expedited replacement parts, touch-ups, or corrective re-installations promptly (ideally within 14–30 business days).

c. Closeout Documentation:

Delivered required attic stock, master keys, core charts, user operating manuals, and warranty documentation.

d. Ongoing Warranty Responsiveness:

Timely and cooperative in honoring warranty claims and post-occupancy service requests.

6. Project Management & Commercial Administration

Factor

E VG S M U N/A

a.

Communication & Single Point of Contact:

Project manager was responsive, accessible, and maintained clear status updates throughout.

b. Change Order & Cost Management:

Invoices were accurate, clearly itemized, and modifications were fair and substantiated.

c.

Subcontractor Oversight:

Supervised freight carriers, local installation crews, and union/non-union labor effectively.

PART III: OVERALL SUMMARY & RECOMMENDATION

1. Overall Performance Rating:

[ ] Exceptional [ ] Very Good [ ] Satisfactory [ ] Marginal [ ] Unsatisfactory

2. Overall Confidence Assessment:

Based on this contractor’s performance on your project, what level of confidence would you have that they can successfully execute a similar furniture procurement and installation requirement?

[ ] Substantial Confidence: High expectation of successful performance with minimal risk.

[ ] Satisfactory Confidence: Reasonable expectation of successful performance;

minor risk.

[ ] Limited Confidence: Low expectation of successful performance; substantial risk.

[ ] No Confidence: Extreme doubt that the contractor can successfully perform.

3. Would you award another contract to this vendor in the future?

[ ] Yes [ ] No [ ] Conditionally (Please explain below)

4. Additional Comments / Notable Strengths or Weaknesses:

PART IV: RESPONDENT IDENTIFICATION

Evaluator Name:

Title / Role:

(e.g., Contracting Officer, Project Manager, Facilities Director, Interior Designer)

Agency / Organization:

Telephone Number:

Email Address:

Signature: __________________________________________________

Date: _______________________

Thank you for your time and objective feedback.