W913FT27QA001 PWS (f) 20261023.pdf

PERFORMANCE WORK STATEMENT (PWS)

Special Operations Command South (SOCSOUTH)

SOTF-S

Internet Service Providers (ISP)

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise any supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform services as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: Internet for Special Operations Task Force - South (also referred to herein as “the Government”) in support of SOCSOUTH.

1.3 Objectives: The core objective is to implement a symmetrical 3 Gbps ISP architecture at “Sede Habitacional Bicentenario de la Independencia” on the Cantón Norte military installation, Cl. 102 #7-80, Bogotá, Colombia to deliver high-capacity, low-latency connectivity for 200 concurrent users utilizing high-bandwidth devices (including laptops, phones, tablets, gaming consoles, and dedicated video conferencing suites). The infrastructure must support seamless failover, high availability, and an on-demand upgrade path to full 10 Gbps capacity per circuit without requiring physical infrastructure changes.

1.4 Scope: Contractor shall provide enterprise telecommunications, dedicated internet access (DIA), managed network engineering, hardware provisioning, structured cabling, and network integration services to include the engineering, permitting, delivery, and turn-up of two (2) independent, unmetered, symmetric 3 Gbps dedicated fiber internet circuits to demarcations on the 6th and 7th floors at “Sede Habitacional Bicentenario de la Independencia” on the Cantón Norte military installation, Cl. 102 #7-80, Bogotá, Colombia.; and 24/7/365 proactive monitoring and maintenance. The contractor shall accomplish end-to-end circuit activation certified via RFC 2544 / ITU-T Y.1564 BERT throughput and latency testing, seamless integration of 7th-floor supporting 100 corporate users executing mission-critical collaboration and video conferencing traffic, and seamless integration of the 6th-floor supporting 100 high-density concurrent users with streaming, smart TV, and interactive gaming workloads..

1.5 Period of Performance:: The period of performance shall be for one (1) 6- month base period, two (2) 12-month options, and (1) 6 month option to extend.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QCP shall be submitted within thirty (30) days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing of proposed changes to the QC procedures. The contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection Program. Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.2.2 Deficiency Identification. The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction. The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement. The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work; including inspection and testing.

1.6.1.2.5 Trend Analysis. The QCP shall include a method of performing trend analysis and assessments through the use of metrics.

1.6.1.2.6 Surveillance Methods. The QCP shall contain specific surveillance techniques for all contract services.

The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.2 Operations Security (OPSEC) SOP/Plan Requirements: RESERVED

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. “Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays: The Contractor shall follow the same holiday schedule as the US Embassy, Bogota.

The KO shall issue a letter advising the contractor of the holiday schedule for a particular year. The initial list will be provided upon contract award. The contractor shall perform services on holidays as required. See Exhibit 3 for the list of holidays observed for current year.

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of 0800-1700 Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Tech team need to available 24/7/ 365.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Sede Habitacional Bicentenario de la Independencia” on the Cantón Norte military installation, Cl. 102 #7-80, Bogotá, Colombia.

1.6.6 Type of Contract: The Government anticipates the award of a Fixed-Firm-Price Service type contract.

1.6.7 Access and General Protection Policy and Procedures:

1.6.7.1 FPCON RESERVED

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.7.2.1 (Insert for JIATFS only): RESERVED

1.6.7.2.2 (Insert for JIATFS only): RESERVED

1.6.7.2.3 (Insert for JIATFS only RESERVED

1.6.7.2.4 (Insert for JIATFS only: RESERVED

1.6.7.3 Escorts RESERVED

1.6.7.4 Personnel Security Clearance Requirements: RESERVED

1.6.7.4.1 (As Determined by AT/OPSEC Review): RESERVED

1.6.7.4.2 (Insert for JIATFS only): RESERVED

1.6.7.4.3 (Insert for Bogota only): RESERVED

1.6.7.5 Background Checks :RESERVED

1.6.7.5.1 Background Check Notification Requirements: RESERVED.

1.6.7.5.2 Remedies. RESERVED

1.6.7.5.3 Subcontracts. RESERVED

1.6.7.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures RESERVED

1.6.7.6.1 Contractor Common Access Card (CAC) Eligible Requirements RESERVED

1.6.7.6.1.1 Federal Installation/Facility Access RESERVED

1.6.7.6.2. Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access RESERVED

1.6.7.7 Employment Eligibility RESERVED

1.6.7.8 Access to Government Information Systems RESERVED

1.6.7.9 Key Control: RESERVED

1.6.7.9.1 RESERVED

1.6.7.9.2. RESERVED

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following contractor personnel are considered key personnel by the government: CPT Johnson, Christopher and SFC Vandenberg, Michael. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer 7 days. Contract Manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.11 Special Qualifications:

RESERVED

1.6.11.1 IA/IT Training Certification RESERVED

1.6.12 Identification of Contractor Employees: RESERVED

RESERVED

1.6.12.1 Badging of Contractor Employees RESERVED.

1.6.12.2 Uniform (As determined by AT/OPSEC Review): RESERVED

1.6.13 Contractor Travel: Reserved.

1.6.14 Other Direct Costs (ODC): Reserved.

1.6.15 Data Rights: RESERVED.

1.6.16. Non-Disclosure Requirements: RESERVED

1.6.16.1 Non-Disclosure Statements: RESERVED.

1.6.16.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (www.dimoc.mil/resourcess/limitations/). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website, tv/radio broadcasts, online forums and social media including content posted to accounts of family, friends or associates

1.6.16.3 INFORMATION ASSURANCE: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.6.16.4 (Insert for JIATFS only): Contractor is prohibited from the use of cellular telephones and other electronic devices.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period: Reserved.

1.6.19 General Training Requirements:

1.6.19.1 Anti-Terrorism (AT) Level I Training (As determined by AT/OPSEC Review): RESERVED

1.6.19.2 OPSEC Awareness (As determined by AT/OPSEC Review): RESERVED

1.6.19.3 Information Assurance (IA) Training (As determined by AT/OPSEC Review): RESERVED

1.6.19.4 Information Assurance (IA)/Information Technology (IT) Training (As determined by AT/OPSEC Review): RESERVED.

1.6.19.5 Threat Awareness Reporting Program (TARP Training) (As determined by AT/OPSEC Review):

RESERVED

1.6.19.6 iWATCH Training (As determined by AT/OPSEC Review): RESERVED

1.6.19.7 OPSEC Training (As determined by AT/OPSEC Review): RESERVED.

http://www.dimoc.mil/resourcess/limitations/

1.6.20 Overseas Training Requirements:

1.6.20.1 Antiterrorism (AT) Awareness Training for Contractor Personnel Traveling (As determined by AT/OPSEC Review): RESERVED

1.6.20.2 SERE Training: RESERVED

1.6.21 Foreign (OCONUS) Requirements (As determined by AT/OPSEC Review): RESERVED.

1.6.21.1 Theater and Country Clearance Requirements (As determined by AT/OPSEC Review): RESERVED

1.6.21.2 Vetting (As determined by AT/OPSEC Review): RESERVED

1.6.21.2.1: RESERVED

1.6.21.3 Installation Access to DOD Facility or Host Nation Installation (As determined by AT/OPSEC Review):

RESERVED.

1.6.21.4 Host Nation Installation Access with No DOD Facility (As determined by AT/OPSEC Review):

RESERVED

1.6.21.5 Deoxyribonucleic Acid (DNA) Samples: Reserved.

1.6.21.6 Medical Travel Requirement: Reserved.

1.6.22 Synchronized Pre-deployment and Operational Tracker (SPOT): Reserved.

1.6.22.1 The COR or KO will approve all employees in the SPOT database and a Letter of Authorization (LOA) is generated to the Contractor on each employee. The signed LOA is required prior to travel to, from, or within the USSOUTHCOM AOR. The LOA will identify any additional authorizations, privileges, or Government support to which Contractor personnel are entitled under this contract. The LOA will be regenerated by the Contractor upon expiration of the LOA. Changes to the status of individual personnel relating to their in-theater arrival date and their duty location, to include closing out the trip with their proper status (e.g., mission complete, wounded, ect.) shall be annotated within the SPOT database in accordance with the timeliness established in the SPOT business rules.

Information and standards for the SPOT system is posted on the U.S. Government Foreign Clearance Guide website at https://www.fcg.pentagon.mil/fcg.cfm for the country of employment. Access to SPOT is https://spot.dmdc.mil.

1.6.23 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.6.23.1 (OCONUS - Host Nation) Safety Laws and Regulations: RESERVED.

1.6.23.1.1 RESERVED

1.6.23.1.2 RESERVED

1.6.24 Environmental Compliance: The following provides information on Environmental Compliance.

1.6.24.1 Environmental Compliance Plan and Program:

The Contractor shall ensure that all of its operations and activities conform to the SOCSOUTH environmental policy requirements. The Contractor shall ensure that all contract personnel have received appropriate levels of training in the handling, use, storage, and disposal of hazardous material. In addition, the Contractor shall ensure that all Contractor controlled activities on required job location installations are conducted in accordance with the United

States Government Spill Prevention and Response Plan, Solid Waste Policy, Final Governing Standards, and applicable Colombian environmental laws/standards.

If contract requires the use of hazardous materials/substances, the Contractor shall, prior to mobilization, inform the Contracting Officer (KO)/Contracting Officer Representative (COR) of the types and amount of hazardous materials needed to be brought onto the Garrison in order to fulfill their contractual requirements. Contractor shall also provide the Safety Data Sheets, storage requirements and proposed storage locations for the hazardous material.

The KO/COR shall provide a copy of this information to the Garrison Fire Department and the Environmental Division.

Prior to contract completion, the Contractor shall remove all hazardous materials and dispose of all hazardous waste (HW) generated in accordance with Final Governing Standards of (insert country) environmental laws/standards. A copy of the HW disposal documents must be forwarded to the HW program manager at the Department of Public Works (DPW) Environmental Division.

The Contractor shall clean up at its own expense any contamination, including soil and ground water contamination caused by hazardous materials/substances brought onto the garrison, or by his activities. The Contractor must immediately report any hazardous substance spills to the local Fire Department.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1 Area of Responsibility. The U.S. Southern Command (USSOUTHCOM) area of responsibility (AOR) includes the geographic areas of Antigua and Barbuda, Argentina, Aruba, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Ecuador, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Martin, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, and Venezuela.

2.1.2. Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.3. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.5. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. Foreign National. A foreign national is not a U.S. citizen. Green card holders are also identified as foreign nationals. A foreign national is further categorized as either a third country national or a local national based on the person’s citizenship and location of performance of duty.

2.1.8. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. Local National. Local nationals are foreign nationals who are citizens of the country where the performance of duty will occur.

2.1.10. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.11. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.12. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.13. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.14. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.15. Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.16. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.17. Third Country National. Third country nationals are foreign nationals who are not citizens of the country where the performance of duty will occur.

2.1.18. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFFSSIR Armed Forces Repository of Specimen Samples ALMS Army Learning Management System ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation ATCTS Army Training Certification Tracking System AT Anti-Terrorism CAC Common Access Card CFR Code of Federal Regulations CI Counter Intelligence CLIN Contract Line Item Number CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DD Form 254 Department of Defense Contract Security Requirement List DNA Deoxyribonucleic Acid (DNA) DOD Department of Defense DODD Department of Defense Directive DODI Department of Defense Instruction

FAR Federal Acquisition Regulation FHP Force Health Protection FCG Foreign Clearance Guide FN Foreign National FY Fiscal Year GFE Government Furnished Equipment GFP Government Furnished Property GFS Government Furnished Services GOE Government of Ecuador IA Information Assurance IAW In Accordance With IT Information Technology JPAS Joint Personnel Adjudication System JTR Joint Travel Regulation KO Contracting Officer LN Local National LOA Letter of Authorization NCIC-III National Crime Information Center Interstate Identification Index NIST National Institute of Standards and Technology ODC Other Direct Costs OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSHA Occupational Safety and Health Administration OPSEC Operation Security PIPO Phase In/Phase Out PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QCP Quality Control Program RA Requiring Activity SCR Service Contract Reporting SOP Standard Operating Procedures SPOT Synchronized Predeployment and Operational Tracker TCN Third Country National TE Technical Exhibit TSDB Terrorist Screening Data Base U.S.C. United States Code USSOUTHCOM United States Southern Command

THIS SECTION INTENTIONALLY LEFT BLANK

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government Furnished

Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Reserved.

3.2 Facilities: Reserved.

3.3 Utilities: RESERVED

3.4 Equipment: The Government will not provide equipment.

3.5 Materials: The Government will not provide materials.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Facility Security Clearance: Reserved.

4.3. Materials: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.4. Equipment: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.5 Insurance: All insurances required by the Government of Colombia to operate within the country shall be obtained and maintained as required by the Government of Colombia (GOV). Insurance requirements include but are not limited to Third Party Damage, First Person Fatality, Additional person Fatalities, Criminal court representation and Civil Representation.

4.5.1 Worker’s Compensation and Employers Liability Insurance as required by law except that if the contract is to be performed in a country which does not require or permit private insurance, then compliance with the statutory or administrative requirements for the Country of Colombia. The required Worker’s Compensation insurance shall extend to cover employer’s liability for accidental bodily injury or death and for occupational disease with a minimum liability limit as required by the Government of Colombia.

4.5.1.2 General Liability Insurance: Bodily injury liability insurance, in the minimum limits as established by the Government of Ecuador, per occurrence shall be required on the comprehensive form of policy.

4.5.1.3 Automobile Liability Insurance for Contractor Owned/Leased Vehicles. This insurance shall be required on the comprehensive form of policy and shall provide bodily injury liability and property damage liability covering the operation of all automobiles used in connection with the performance of the contract. At least the minimum limits as established by the Government of Ecuador shall be required.

4.5.1.4 Payment of Wages/Salaries: The contractor shall be responsible for payment of all employee salaries, vacations, social security, medical insurance, family subsistence and all other entitlements required by Colombian labor laws. At a minimum, the Contractor shall adhere to applicable wages established by the GOE. Additionally, the Contractor will make a good faith attempt to provide reasonable wages to maintain stability in the workforce.

4.6 Contractor Vehicles and Passes: All contractor employees’ and Contractor’s subcontractor vehicles used for the performance of this contract shall comply with all Colombian Government Regulations. In addition, all vehicles described above must be registered through the Government of Colombia or with the installation office for the Colombian Military Base that they are working on. Pass and Registration will comply with Colombian Installation Commander Directives. The contractor is responsible to provide maintenance or fuel for contractor vehicles.

4.6.1 Vehicle and personal passes are the property of the Government of Colombia and will be surrendered upon termination of employment or the end of the contract performance period to the COR. Any pass will be surrendered to US or Colombian Security Forces upon demand to positively identify a person’s need to be on Colombian Military Installation or the grounds of the US Embassy, Bogota, Colombia, or other facilities based on duty location.

PART 5

SPECIFIC TASKS

5. Specific Tasks: Contractor shall provide non-personal services enterprise telecommunications, dedicated internet access (DIA), managed network engineering, hardware provisioning, structured cabling, and network integration services to include the engineering, permitting, delivery, and turn-up of two (2) independent, unmetered, symmetric 3 Gbps dedicated fiber internet circuits to demarcations on the 6th and 7th floors at “Sede Habitacional Bicentenario de la Independencia” on the Cantón Norte military installation, Cl. 102 #7-80, Bogotá, Colombia; and 24/7/365 proactive monitoring and maintenance. The contractor shall accomplish end-to-end circuit activation certified via RFC 2544 / ITU-T Y.1564 BERT throughput and latency testing, seamless integration of 7th-floor supporting 100 corporate users executing mission-critical collaboration and video conferencing traffic, and seamless integration of the 6th-floor supporting 100 high-density concurrent users with streaming, smart TV, and interactive gaming workloads.

5.1. Basic Services. Contractor shall deliver non-personal enterprise telecommunications and managed network services, to include the provisioning and turn-up of two (2) dedicated symmetric 3 Gbps fiber circuits (6th and 7th floors) at “Sede Habitacional Bicentenario de la Independencia” on the Cantón Norte military installation, Cl. 102 #7-80, Bogotá, Colombia, and 24/7/365 proactive maintenance.

5.1.1 Each circuit must consistently provide [3 Gbps] Symmetrical (equal download and upload speeds).

Bandwidth must not drop below 99.9% of the contracted speed at any time under normal operating conditions.

5.2. Task Heading.

5.2.1.1 Circuit Delivery & Physical Handoff: Contractor shall engineer, permit, deliver, and terminate two (2) independent 3 Gbps symmetric Dedicated Internet Access circuits (one to 6th floor, one to 7th floor) utilizing single-mode fiber with 10GBASE-LR SFP+ optical handoffs and dual-stack IPv4/IPv6 routing.

(a) STD: Demarcation points on both the 6th and 7th floors shall provide line-rate 3 Gbps physical handoff adhering to IEEE 802.3ae standards with static routing or BGP peering fully established and verified.

AQL: Pass or Fail.

5.2.1.2 Throughput & Circuit Performance Acceptance Testing: Contractor shall perform RFC 2544 / ITU- T Y.1564 BERT 24-hour soak and throughput testing on both 3 Gbps links prior to customer cutover.

(a) STD: The circuit must achieve sustained 3 Gbps symmetric throughput with intra-region RTT ≤10 ms, jitter ≤2 ms average, and zero packet loss over the 24-hour test period. Written test reports must be delivered to the Contracting Officer Representative (COR).

AQL: Pass or Fail.

5.2.3 High-Level Objective: Operations, Continuous Maintenance & SLA Enforcement

5.2.3.1 Continuous 24/7/365 Maintenance & Ticket Response Time: Contractor shall provide continuous maintenance, technical support, and Network Operations Center (NOC) monitoring twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year (24/7/365).

(a) STD: Contractor NOC and engineering personnel shall acknowledge, log, and initiate active troubleshooting response to 100% of customer maintenance requests, outage tickets, or automated alerts within one (1) hour of receipt.

AQL: Pass or Fail.

5.2.3.2 Network Availability & Mean Time to Repair (MTTR): Contractor shall sustain high-availability circuit and managed hardware performance.

(a) STD: Circuits shall maintain 99.5% monthly availability. In the event of fiber cut or hardware failure, the contractor shall complete restoration and return to full service within four (4) hours MTTR.

AQL: Pass or Fail.

5.2.3.3 Milestone Schedule Adherence: Contractor shall manage all procurement, installation, and cutover activities against the approved baseline project schedule.

(a) STD: All project milestones shall be completed within of the approved target date of October 1, 2026.

AQL: Pass or Fail.

5.3 Service Contract Reporting (SCR). Reserved.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 30 of each calendar year using http://sam.gov.

http://sam.gov/

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 Joint Travel Regulation (JTR)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.12 USSOUTHCOM SC Regulation 40-501, Medical Suitability Screening Regulation

6.1.13 DODI 2000.16 DoD Antiterrorism (AT) Program

(Insert for JIATFS only): 6.1.14 Homeland Security Presidential Directive- 12 (HSPD-12) (Insert for JIATFS only): 6.1.15 Office of Management and Budget (OMB) Guidance M-OS-24 (Insert for JIATFS only): 6.1.16 Federal Information Processing Standards Publication (FISP PUB) Number 201

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachments:

7.1.1 Attachment 1 – Performance Requirements

Summary 7.1.2 Attachment 2 – Deliverables Schedule

ATTACHMENT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold

Acceptable Quality Levels (AQLs)

Method Of Surveillance

Deduction Schedule

PRS # 1

The Contractor shall provide internet connectivity with accessories listed. PWS para. [5]

The Contractor shall provide a total of two

(2) internet connections with a static or dedicated IP address at each site located at or on:

“Sede Habitacional Bicentenario de la Independencia” on the Cantón Norte military installation, Cl. 102 #7-80, Bogotá, Colombia.

100% Compliance 100% Inspection, COR

Validation

PRS # 2

The Contractor shall provide dedicated symmetric connection.

PWS para.

[5.2.1.1]

Contractor shall provide fiber connection at 3 Gbps up / 3 Gbps down.

99.9% of contracted speed at any time under normal operating conditions

99.9% monthly availability

Periodic surveillance

For Monthly Availability 99.5% - 99.89% = 5% 99.0% - 99.49% = 10% 98.0% - 98.99% = 20% Less than 98% = 40% and CDR issued

PRS # 3

The contractor shall maintain and repair each internet line PWS para.

[5.2.3.1, 5.2.3.2]

Contractor shall respond to notification within 1 hour and repair within 4 hours of arrival.

100% Compliance Periodic surveillance

ATTACHMENT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

#1 PWS para (1.6.4) Background Checks

Upon Request

One (1)

Electronic delivery via email using Microsoft Office Word or PDF

To the Contracting Officer through the Contracting Officer’s Representative

(COR)

#2 PWS para (1.10) Key Personnel.

Provide the name of the Contract Manager and Alternate Contract Manager, who shall act for the Contractor when the Contract Manager is absent within five (5) days of period of performance start date.

Once One (1)

Electronic delivery via email using Microsoft Office Word or PDF

To the Contracting Officer through the Contracting Officer’s Representative

(COR)

#3 PWS para (5.1) Bandwidth Data Provide data on the available bandwidth throughout the previous month.

Monthly One (1)

Electronic delivery via email using Microsoft Office Word or PDF

To the Contracting Officer through the Contracting Officer’s Representative

(COR)

ATTACHMENT 1 – OCI LANGUAGE

1.6.17 Organizational Conflict of Interest (OCI).

(a) Work under this contract may create a future organizational conflict of interest (OCI) in the way of unequal access to information that could prohibit the Contractor from competing for, or being awarded future Government contracts. It is not the intention of the RCO Colombia to foreclose a vendor from a competitive acquisition due to a perceived OCI. RCO Colombia Contracting Officers are fully empowered to evaluate each potential OCI scenario based upon the applicable facts and circumstances. The final determination of such action may be negotiated between the impaired vendor and the Contracting Officer. The Contracting Officer's business judgment and sound discretion in identifying, negotiating, and eliminating OCI scenarios should not adversely affect the RCO Colombia’s policy for competition. The RCO Colombiais committed to working with potential vendors to eliminate or mitigate actual and perceived OCI situations, without detriment to the integrity of the competitive process, the mission of the RCO Colombia, the Army, or the legitimate business interests of the vendor community.

(b) Mitigation plans. The Contractor shall review its OCI mitigation procedures to avoid any potential OCI created by performance under this contract. The Contractor shall submit the reviewed OCI mitigation plan to the Contracting Officer no later than thirty (30) days after award. The RCO Colombia reserves the right to reject a mitigation plan, if in the opinion of the Contracting Officer, such a plan is not in the best interests of the RCO Colombiaor the Army. Additionally, after award, the RCO Colombia will review OCI mitigation plans, as needed, in the event of changes in the vendor community due to mergers, consolidations, or any unanticipated circumstances that may create an unacceptable organizational conflict of interest.

(c) Potential Organizational Conflict of Interest. The following provides examples of situations where mitigation plans may or may not be required by the RCO Colombia. These examples are not intended to be all inclusive.

(1) Unequal access to information. Access to "nonpublic information" as part of the performance of an Army contract could provide the Contractor a competitive advantage in a later competition for another Army contract.

Such an advantage could easily be perceived as unfair by a competing vendor who is not given similar access to the relevant information. If the requirements of the Army procurement anticipate the successful vendor may have access to nonpublic information, the successful vendor should be required to submit and negotiate an acceptable mitigation plan. Alternatively, the "nonpublic information" may be provided to all vendors.

(2) Biased ground rules. A Contractor in the course of performance of an Army contract has in some fashion established important "ground rules" for another Army contract, where the same Contractor may be a competitor.

For example, a Contractor may have drafted the statement of work, specifications, or evaluation criteria of a future Army procurement. The primary concern of the Army in this case is that a Contractor so situated could slant key aspects of procurement in its own favor, to the unfair disadvantage of competing vendors. If the requirements of the Army procurement anticipate the Contractor may have been in a position to establish important ground rules, including but not limited to those described herein, the Contractor should be required to submit and negotiate an acceptable mitigation plan.

(3) Impaired objectivity. A Contractor in the course of performance of an Army contract is placed in a situation of providing assessment and evaluation findings over itself, or another business division, or subsidiary of the same corporation, or other entity with which it has a significant financial relationship. The concern in this case is that the Contractor's ability to render impartial advice to the Army could appear to be undermined by the Contractor's financial or other business relationship to the entity whose work product is being assessed or evaluated. In these situations, a "walling off" of lines of communication may well be insufficient to remove the perception that the objectivity of the Contractor has been tainted. If the requirements of the Army procurement indicate that the Contractor may be in a position to provide evaluations and assessments of itself or corporate siblings, or other entity with which it has a significant financial relationship, the affected Contractor should provide a mitigation plan that includes recusal by the vendor from the affected contract work. Such recusal might include divestiture of the work to a third party vendor.

(d) The Contractor shall provide information which concisely describes all relevant facts concerning any past, present, or currently planned interest (financial, contractual, organizational, or otherwise), relating to the work to be performed and bearing on whether the offeror or Contractor has a possible OCI.

(e) If the Contractor does not disclose any relevant facts concerning an OCI, the Contractor, by signing the contract, warrants that to its best knowledge and belief no such facts exist relevant to possible OCI.

(f) Remedies for nondisclosure. The following are possible remedies should a Contractor refuse to disclose, or misrepresent, any information regarding a potential OCI:

(1) Refusal to provide adequate information may result in disqualification for award.

(2) Termination of the contract, if the nondisclosure or misrepresentation is discovered after award.

(3) Disqualification from subsequent RCO Colombia contracts.

(4) Other remedial action as may be permitted or provided by law or in the resulting contract.