Attachment 16-RSP EOM Shipper QC Rating Metric.pdf
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- W9133L24R1020
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This document provides metrics for the Recruit Sustainment Program (RSP) quality control program. It details shipper quality control rates and issues by state and region for January through December 2023. The highest rates were in the Central, Mid West and North East regions ranging from 97.14% to 97.64%. The report categorizes closed trouble tickets from the RSP management system and identifies orders and promotion instruments as the most common ticket categories. It analyzes data by state, region, category and calculation method to evaluate shipper performance and identify opportunities for improvement in the RSP quality control program.
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As of Thursday, January 4, 2024
Unit State SMAC
Number of Shippers Number QC Issues
Shipper QC Accuracy Rate
(DPRO Calculation Method)
National Ranking
Shipper QC Issues
(PCAN
Applied)
PCAN Applied Shipper Quality
Control Rate
Category Rank
LA Central Region 956 0 100.00% 1 0 100.00% 1
VI South East Region 26 0 100.00% 1 0 100.00% 1
VT North East Region 88 0 100.00% 1 0 100.00% 1
NY North East Region 1280 1 99.92% 4 1 99.92% 11
CT North East Region 247 1 99.60% 5 0 100.00% 1
PR South East Region 527 3 99.43% 6 0 100.00% 1
FL South East Region 831 7 99.16% 7 0 100.00% 1
RI North East Region 111 1 99.10% 8 0 100.00% 1
SD Central Region 192 2 98.96% 9 1 99.48% 18
NJ North East Region 788 10 98.73% 10 2 99.75% 13
TX Central Region 1401 18 98.72% 11 5 99.64% 15
OH Mid West Region 675 9 98.67% 12 2 99.70% 14
IA Mid West Region 572 8 98.60% 13 0 100.00% 1
VA North East Region 496 7 98.59% 14 5 98.99% 29
SC South East Region 692 12 98.27% 15 4 99.42% 21
MN Mid West Region 1120 22 98.04% 16 6 99.46% 19
ME North East Region 98 2 97.96% 17 1 98.98% 30
NV West Region 308 7 97.73% 18 5 98.38% 37
IN Mid West Region 868 20 97.70% 19 1 99.88% 12
UT West Region 416 11 97.36% 20 6 98.56% 35
NE Central Region 226 6 97.35% 21 1 99.56% 17
MO Central Region 734 20 97.28% 22 3 99.59% 16
AR Central Region 557 16 97.13% 23 3 99.46% 20
AZ West Region 356 11 96.91% 24 6 98.31% 39
WI Mid West Region 457 15 96.72% 25 0 100.00% 1
KS Central Region 396 13 96.72% 26 5 98.74% 31
MI Mid West Region 464 16 96.55% 27 0 100.00% 1
AL South East Region 1100 39 96.45% 28 9 99.18% 24
MS South East Region 663 24 96.38% 29 11 98.34% 38
ND Central Region 239 9 96.23% 30 7 97.07% 49
DC North East Region 53 2 96.23% 31 1 98.11% 42
IL Mid West Region 1020 39 96.18% 32 14 98.63% 32
ID West Region 231 9 96.10% 33 2 99.13% 26
AK West Region 50 2 96.00% 34 2 96.00% 52
TN South East Region 856 35 95.91% 35 16 98.13% 41
GA South East Region 936 39 95.83% 36 13 98.61% 34
HI West Region 189 8 95.77% 37 3 98.41% 36
CO West Region 118 5 95.76% 38 1 99.15% 25
NC South East Region 676 29 95.71% 39 15 97.78% 44
KY South East Region 491 24 95.11% 40 10 97.96% 43
DE North East Region 102 5 95.10% 41 1 99.02% 28
MA North East Region 437 22 94.97% 42 6 98.63% 33
MD North East Region 255 13 94.90% 43 6 97.65% 47
WA West Region 408 21 94.85% 44 10 97.55% 48
PA North East Region 1262 66 94.77% 45 10 99.21% 23
NH North East Region 103 6 94.17% 46 1 99.03% 27
OK Central Region 766 45 94.13% 47 18 97.65% 46
OR West Region 352 21 94.03% 48 8 97.73% 45
NM West Region 135 9 93.33% 49 1 99.26% 22
CA West Region 1075 73 93.21% 50 38 96.47% 51
WV North East Region 370 27 92.70% 51 13 96.49% 50
MT West Region 178 13 92.70% 52 3 98.31% 39
WY West Region 118 12 89.83% 53 5 95.76% 53
GU West Region 93 14 84.95% 54 4 95.70% 54
27,158 849 96.87% 285 98.95%
Timeframe Covered 1 January 2023 Through 31 December 2023
Unit State SMAC
Number of Shippers
Number QC Issues
Shipper QC Accuracy Rate
(DPRO
Calculation
Method)
Shipper QC Issues
(PCAN
Applied)
PCAN Applied Shipper Quality
Control Rate
LA Central Region 956 0 100.00% 0 100.00%
SD Central Region 192 2 98.96% 1 99.48%
TX Central Region 1401 18 98.72% 5 99.64%
NE Central Region 226 6 97.35% 1 99.56%
MO Central Region 734 20 97.28% 3 99.59%
AR Central Region 557 16 97.13% 3 99.46%
KS Central Region 396 13 96.72% 5 98.74%
ND Central Region 239 9 96.23% 7 97.07%
OK Central Region 766 45 94.13% 18 97.65% Central Central Region 5467 129 97.64% 43 99.21%
Unit State SMAC
Number of Shippers
Number QC Issues
Shipper QC Accuracy Rate
(DPRO
Calculation
Method)
Shipper QC Issues
(PCAN
Applied)
PCAN Applied Shipper Quality
Control Rate
OH Mid West Region 675 9 98.67% 2 99.70%
IA Mid West Region 572 8 98.60% 0 100.00%
MN Mid West Region 1120 22 98.04% 6 99.46%
IN Mid West Region 868 20 97.70% 1 99.88%
WI Mid West Region 457 15 96.72% 0 100.00%
MI Mid West Region 464 16 96.55% 0 100.00%
IL Mid West Region 1020 39 96.18% 14 98.63% Mid West Region Mid West Region 5176 129 97.51% 23 99.56%
Unit State SMAC
Number of Shippers
Number QC Issues
Shipper QC Accuracy Rate
(DPRO
Calculation
Method)
Shipper QC Issues
(PCAN
Applied)
PCAN Applied Shipper Quality
Control Rate
VT North East Region 88 0 100.00% 0 100.00%
NY North East Region 1280 1 99.92% 1 99.92%
CT North East Region 247 1 99.60% 0 100.00%
RI North East Region 111 1 99.10% 0 100.00%
NJ North East Region 788 10 98.73% 2 99.75%
VA North East Region 496 7 98.59% 5 98.99%
ME North East Region 98 2 97.96% 1 98.98%
DC North East Region 53 2 96.23% 1 98.11%
DE North East Region 102 5 95.10% 1 99.02%
MA North East Region 437 22 94.97% 6 98.63%
MD North East Region 255 13 94.90% 6 97.65%
PA North East Region 1262 66 94.77% 10 99.21%
NH North East Region 103 6 94.17% 1 99.03%
WV North East Region 370 27 92.70% 13 96.49% North East Region North East Region 5690 163 97.14% 47 99.17%
Unit State SMAC
Number of Shippers
Number QC Issues
Shipper QC Accuracy Rate
(DPRO
Calculation
Method)
Shipper QC Issues
(PCAN
Applied)
PCAN Applied Shipper Quality
Control Rate
VI South East Region 26 0 100.00% 0 100.00% PR South East Region 527 3 99.43% 0 100.00% FL South East Region 831 7 99.16% 0 100.00% SC South East Region 692 12 98.27% 4 99.42% AL South East Region 1100 39 96.45% 9 99.18% MS South East Region 663 24 96.38% 11 98.34% TN South East Region 856 35 95.91% 16 98.13% GA South East Region 936 39 95.83% 13 98.61% NC South East Region 676 29 95.71% 15 97.78% KY South East Region 491 24 95.11% 10 97.96%
South East Region South East Region 6798 212 96.88% 78 98.85%
Unit State SMAC
Number of Shippers
Number QC Issues
Shipper QC Accuracy Rate
(DPRO
Calculation
Method)
Shipper QC Issues
(PCAN
Applied)
PCAN Applied Shipper Quality
Control Rate
NV West Region 308 7 97.73% 5 98.38% UT West Region 416 11 97.36% 6 98.56% AZ West Region 356 11 96.91% 6 98.31% ID West Region 231 9 96.10% 2 99.13% AK West Region 50 2 96.00% 2 96.00% HI West Region 189 8 95.77% 3 98.41% CO West Region 118 5 95.76% 1 99.15% WA West Region 408 21 94.85% 10 97.55% OR West Region 352 21 94.03% 8 97.73% NM West Region 135 9 93.33% 1 99.26% CA West Region 1075 73 93.21% 38 96.47% MT West Region 178 13 92.70% 3 98.31% WY West Region 118 12 89.83% 5 95.76% GU West Region 93 14 84.95% 4 95.70%
West Region West Region 4027 216 94.64% 94 97.67%
Timeframe Covered 1 January 2023 Through 31 December 2023
97.64% 97.51% 97.14%
96.88%
94.64%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Central Region Mid West Region North East Region South East Region West Region
QC Rating By Region- DPRO Calculation 1 January 2023 Through 31 December 2023
100.00%
98.96% 98.72%
97.35%97.28%97.13% 96.72%
96.23%
94.13%
97.64%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
LASDTXNEMOARKSNDOKCentral
98.67%98.60% 98.04%97.70%
96.72%96.55% 96.18%
97.51%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
OHIAMNINWIMIILMid West Region
100.00%99.92%99.60%99.10%98.73%98.59% 97.96%
96.23%
95.10%94.97%94.90%94.77% 94.17%
92.70%
97.14%
70%
75%
80%
85%
90%
95%
100%
VTNYCTRINJVAMEDCDEMAMDPANHWVNorth East Region
100.00%
99.43% 99.16%
98.27%
96.45%96.38% 95.91%95.83%95.71%
95.11%
96.88%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
VIPRFLSCALMSTNGANCKYSouth East Region
97.73%97.36%96.91%96.10%96.00%95.77%95.76%94.85%94.03%93.33%93.21%92.70%
89.83%
84.95%
94.64%
30%
40%
50%
60%
70%
80%
90%
100%
NVUTAZIDAKHICOWAORNMCAMTWYGUWest Region
Promotion Instruments (PARs) 19%
Pay 7%
Dependents 2%
Education 1%
Identification 1%
Legal 2%
Medical 1%
MOS
0%Accession Security (ASO Use)
1%
AIT
18%
General Screening
1%Inprocessing Documents 3%
Orders 44%
RMS Vulcan LNO Tickets By Category Created From 1 January 2023 Through 31 December 2023
A B C D E F G
Data used Confirmed shippers from REQUEST. List sent by DAC GC RM Calvin Boyce Closed Trouble Tickets from the RMS Vulcan LNO Module created during the reports covered time frame.
RMS Vulcan LNO Module ticket data details 13 Categories used in QC calculations Accession Security
AIT
Promotion Instruments Dependents Education General Screening Identification Inprocessing Documents Legal Medical
MOS
Orders Pay
5 Closed Status' used Document provided by State Document pulled from alt source Document pulled from GCR Document pulled from IPERMS No Document requirement
Only one countable ticket per Warrior is used.
RSP Shipper QC Report Criteria (DPRO Calculation Method) e.g. Warrior has a countable ticket for both Orders and Promotion Instruments- PAR (DA 4187). Only one negative hit is calculated against the Warrior and QC rate.
| RSP Metrics -National |
| RSP Metrics -Regional |
| Region By Region |
| Region By Region (2) |
| Region By Region (3) |
| Region By Region (4) |
| Region By Region (5) |
| Region By Region (6) |
| DPRO Ticket Chart |
| Report criteria |
File details come from the government source that posted it. Updated .