B08_SOL_W912PF24Q0047_AMD 02_Custodial_20240529.pdf

W912PF24Q0047

0012044340

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

1) Extend the deadline for questions to 03 June at 03:00P.M. (C.E.T.). Addendum to 52.212-1, paragraph 5(i) is hereby amended;

2) Insert FAR Clause 52.222-56 "Certif ication Regarding Traff icking in Persons Compliance Plan";

3) Add paragraph h) to Addendum to 52.212-1, w hich requires quoters to submit a Certif ication Regarding Traff icking in Persons Compliance

Plan w ith Volume I - Mandatory Documentation;

4) Add RFQ Attachment 4 "Certif ication IAW 52.222-56" and PWS Appendix 2 "Language Fluency" clarif ication;

5) Amend Paragraph 1.10 of PWS to incorporate requirement for Appendix 2 "Language Fluency Clarif ication"; and paragraph 5.14 of the

PWS to remove the requirement for Service Contract Reporting; and add paragraph 5.15 of the PWS to include the Combating Traff icking in

Person and relating Compliance Plan requirement.

6) Post on w w w .sam.gov the slides from the pre-solicitation conference held on 29 May 2024.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 40

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 29-May-2024

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912PF24Q0047

X 9B. DATED (SEE ITEM 11)

09-May-2024

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

29-May-2024

CODE

414TH CSB RCO ITALY

414TH CSB - RCO ITALY

VIA DELLA PACE #197

VICENZA 36100

W912PF 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by reference:

52.222-56 Certification Regarding Trafficking in Persons Compliance

Plan.

OCT 2020

The following have been modified:

ADDENDUM TO 52.212-1

A. The quoter(s) shall provide a written quote in ENGLISH and SHALL address each of the factors listed on the table below. The only documents that can be submitted in a language other than English is the Certificate of

Chamber of Commerce, the DURC, the certifications required at paragraph B1 g) below. Quoters shall submit their quotation package via email with the subject line “W912PF24Q0047 Custodial Services” to BOTH the following email addresses: Francesca Candia, email: francesca.candia.ln@army.mil and Andrea Paulon email andrea.paulon.ln@army.mil.

Only email submissions will be accepted. Quotation packages must be received no later than the solicitation closing date and time listed on the solicitation.

Quoters shall not use PEC emails (Posta Elettronica Certificata). It is highly recommended that quoters request a “read receipt” to verify that their quote and any questions have been correctly received and acknowledged.

Page Limitations and Format. The quoter’s Quotation package shall consist of four (4) volumes.

*Document Format: Font: Calibri, Size 11, single-spaced. Use of hyperlinks is strictly prohibited. PDF should be used for all submissions. All documentation should be provided in PDF format using

International/A4 letter style

NOTE: Pages that exceed the required page limitations will not be evaluated. Additional pages over the maximum allowed will be removed or not read and will not be evaluated by the Government. Cover page, table of contents are excluded from the page limit counting.

All information shall be confined to the appropriate Volume. The quote shall be prepared clearly and concisely to demonstrate that the quoter has a complete understanding of the requirements. Quoters are cautioned that

Volume Description/Title Page limit

I Mandatory Documentation Required No Page limit

II Factor I – Technical

Sub-Factor 1- Company Experience 20 Pages

Sub-Factor 2 – Key Personnel 20 Pages

III Factor II – Past Performance 20 Pages

IV Factor III – Price - SF 1449 No Page

Limit mailto:francesca.candia.ln@army.mil mailto:andrea.paulon.ln@army.mil

“parroting” of the Technical requirements or the PWS with a statement of intent to perform does not reflect an understanding of the requirement or capability to perform. Parroting will cause a quote to be found unacceptable.

Quoters are responsible for including sufficient details to permit a complete and accurate evaluation of each quote.

Propriety information shall be clearly marked.

Quoters shall prepare its quote on the presumption that the Government has no previous knowledge of the quoter’s capabilities. Quotes will be evaluated only on the information specifically presented in respective submittals.

The term “Quoter” means an individual firm or a Joint Venture. ATI (Associazione Temporanea di Imprese – Temporary Business Arrangements) are not allowed. Subcontracting is NOT allowed.

B. VOLUME CONTENT. Each Volume shall contain the information outlined below:

1. VOLUME I - MANDATORY DOCUMENTATION REQUIRED WITH THE QUOTE.

The U.S. Government requires the Quoter submit the following documentation/certification to ensure the prospective contractor currently meets the applicable standards in Federal Acquisition Regulation 9.104 – Standards for the determination of responsibility. Failure to provide the following documentation may result in the quoter being determined non compliant by the Contracting Officer and therefore ineligible for award.

a. Quoters must provide a current and valid copy of a Historical Chamber of Commerce Certificate of Membership

(Certificato Storico di Iscrizione alla Camera di Commercio). Self-certifications are NOT allowed and will be rejected. The business purpose (oggetto sociale) shall be relevant of the required tasks within the Performance Work

Statement (PWS). Only for Italian Companies who plan to perform as Prime.

b. Include proof of the following:

i. New Unique Entity Identifier (UEI). For more information about UEI, please visit https://www.gsa.gov/aboutus/organization/federalacquisition-service/office-of-systems-management/integrated-award-environmentiae/iae-systems-informationkit/unique-entity-identifier-update

ii. Have a CAGE/NCAGE number -American Contractor: CAGE code will be generated upon completion of SAM registration. -Italian Contractor: NCAGE code can be obtained via https://www.siac.difesa.it/tiki/tikiindex.php?page=NCAGE .

iii. Be registered in the System for Award Management (SAM) website (https://www.sam.gov/portal/public/SAM/).

Please ensure that your firm is registered with SAM and that all information is current. Within your SAM registration, please ensure the following required provisions are completed: 52.212-3 Offeror Representations and

Certifications—Commercial Products and Commercial Services; 52.204-26 Covered Telecommunications

Equipment Or Services--Representation (Dec 2019); 52.204-24 Representation Regarding Certain

Telecommunications and Video Surveillance Services or Equipment (Nov 2021).

If you are not registered or your information is not current, you need to go to https://www.sam.gov/portal/public/SAM/ and fill out a web based application. You must have a New Unique Entity Identifier (UEI) in order to start this process. Please begin the process as soon as you receive this RFQ in order to speed up the contracting process in the event that you are the winning bidder.

c. DURC: The Quoter shall provide with the Quotation, a current and valid copy. Self-certifications

(autocertificazioni) are NOT allowed. The document MUST include the following statement: “Con il presente documento si dichiara che l’impresa RISULTA REGOLARE ai fini del DURC” (“This document declares that the company is regular for the DURC purposes”). Only for Italian Companies who plan to perform as Prime.

d. The Quoter must provide Attachment 1 - "Self-Certification for Anti-mafia" duly filled out. Only for Italian

Companies who plan to perform as Prime.

e. The quoter shall provide Attachment 3 “Suitability of the contractor”, blocks A and B1), completely filled out;

f. The Quoter shall provide proof that the contractor/company holds a current copy of UNI EN ISO 9001:2015 certification.

g. The Quoter shall provide proof that the contractor/company holds certificates for:

- At least six (6) workers certified for category III (third) PPE in application of Legislative Decree 81/2008 and the

State-Regions agreement of 21 December 2011;

https://www.gsa.gov/aboutus/organization/federalacquisition-service/office-of-systems-management/integrated-award-environmentiae/iae-systems-informationkit/unique-entity-identifier-update https://www.gsa.gov/aboutus/organization/federalacquisition-service/office-of-systems-management/integrated-award-environmentiae/iae-systems-informationkit/unique-entity-identifier-update https://www.siac.difesa.it/tiki/tikiindex.php?page=NCAGE http://www.sam.gov/portal/public/SAM/) http://www.sam.gov/portal/public/SAM/

- At Least six (6) employees operating elevating mobile work platforms that can operate with and without stabilizers in accordance with the provisions of the art. 73 of Legislative Decree 81/08 and subsequent amendments and in accordance with Annex III of Agreement 53/CSR of 22 February 2012.

h. The Quoter shall provide Attachment 4 “Certification IAW FAR 52.222-56” duly filled out and signed.

The Government may use information other than that provided by the Quoter to make a determination that the

Quoter is a Responsible Prospective Contractor as per FAR 9.104. Such information is obtained from sources outside the quote and may include various Government databases or other means.

The above requirements for the Mandatory Documentation Volume will not be evaluated and will not receive an assessed rating; rather, the requirements will be addressed in the Contracting Officer’s responsibility determination. If, prior to award, the Government has questions regarding the potential awardee’s Mandatory

Documentation Volume, the communications and questions are not part of discussions as defined in FAR 15.306, Exchanges with Offerors After Receipt of Proposals.

2. VOLUME II – FACTOR I – TECHNICAL

A. SUB-FACTOR 1 - COMPANY EXPERIENCE

The quoter must demonstrate that they have experience in providing daily Custodial Services. The Quoter shall provide at least one (1), but NO MORE than three (3) examples of contracts performed by the company that are recent (within the last three (3) years from the solicitation release date) and relevant in scope and magnitude. If submitting more than one contract, the contracts cannot be combined and each contract shall be recent and relevant on its own. Relevant in scope means that the contract must be for custodial services, within Italy, similar to the performance-based requirements specified in Part 5 of the attached PWS. Relevant in magnitude means a recent contract that includes a yearly value of no less than €800,000. For each example provided, the Quoter shall identify:

1) Contract number (if available);

2) Contract name and brief description of the requirement;

3) Period of performance (start date and completion date);

4) Contract value for each year of performance;

5) Contract Organization; and

6) Point of Contact for Contract Organization with email and phone number.

It is the quoter’s responsibility to clearly explain and demonstrate to the Government how its work experience in each submitted project is relevant to the contract requirements in this solicitation.

In case of a Joint Venture, it is the quoter’s responsibility to clearly explain and demonstrate to the Government how the experience of each company comprising the Joint Venture is recent and relevant to this solicitation. Recent experience means at least one project currently being performed or completed within three (3) years of the solicitation release date. Relevant in scope means that the contract must be for custodial services, within Italy, similar to the performance-based requirements specified in Part 5 of the attached PWS.

B. SUB-FACTOR 2 – KEY PERSONNEL

i. The quoter shall submit a resume (in English) for the Project Manager/On-Site Manager. The resume shall show evidence that the Project Manager/On-Site Manager has at least three (3) years of experience in facilities management and that he/she is able to speak, read and write in English, at least to fluency level 4 in accordance with

Appendix 2.

ii. The quoter shall submit a resume (in English) for the Quality Control Manager. The resume shall show evidence that the Quality Control Manager has at least three (3) years of experience in facilities management and that he/she is able to speak, read and write in English, at least to fluency level 4 in accordance with Appendix 2.

iii. The quoter shall submit a Letter of Commitment stating that the Project Manager/On-Site Manager will be available if the quoter is awarded the contract. Letters of Commitment will be signed by both the quoter and the

Project Manager/On-Site Manager and must be provided on the quoter's official letterhead. Letter of Commitment shall be valid for not less than one year from the date of contract award.

iv. The quoter shall submit a Letter of Commitment stating that the Quality Control Manager will be available if the quoter is awarded the contract. Letters of Commitment will be signed by both the quoter and Quality Control

Manager and must be provided on the quoter's official letterhead. Letter of Commitment shall be valid for not less than one year from the date of contract award.

3. VOLUME III – FACTOR II – PAST PERFORMANCE

This volume shall contain past performance information regarding similar projects. Quoter(s) must demonstrate successful past performance of the quoter as evidenced by information gathered concerning at least one (1) but NO

MORE than three (3) contracts and subcontracts completed or ongoing within three (3) years from the solicitation release date, which are for custodial services, within Italy, similar to the performance-based requirements specified in Part 5 of the attached PWS. Quoter(s) must submit the information as per Attachment 2 (Past Performance

Questionnaire) for each of the contracts provided.

a. If the quoter is a Joint Venture, past performance should be submitted for at least one (1) but no more than three

(3) projects completed by each firm in the Joint Venture entity, within three (3) years from the solicitation release date and that are for custodial services, within Italy, similar to the performance-based requirements specified in Part 5 of the attached PWS.

b. It is the quoter’s responsibility to provide accurate points of contact, current telephone numbers and email addresses for each identified contract. The quoter is highly encouraged to submit past performance information with evidence of customer satisfaction such as performance evaluation, special commendation, recognition, letters of appreciation, awards of excellence, offeror’s quality certifications etc.; as long as these references are relevant to the effort set out in this solicitation.

c. Letters of commitment shall be included for each firm comprising the Joint Venture for their past performance to be considered. Letters of consent and commitment are excluded from the past performance volume page count.

4. VOLUME IV – FACTOR III - PRICE

A.

i. The Quoter shall fill out the prices for each ordering period for each CLIN by inserting the unit price only in the yellow fields of the Microsoft Excel workbook entitled “Technical Exhibit C – Prices”. The spreadsheet will automatically provide a total.

ii. The Quoter shall provide pricing for each ordering period in the yellow fields of the tab “SUPPLIES” of the spreadsheet “Technical Exhibit C – Prices” . The spreadsheet will self-populate the relating CLINs on each ordering period (0018, 1018, 2018, 3018, 4018)

iv. The Quoter shall NOT provide any pricing directly within this RFQ document. Pricing shall only be identified in the Microsoft Excel workbook entitled, “Technical Exhibit C – Prices”.

Failure of the Quoter to include pricing for the spreadsheet Technical Exhibit C – Prices, will render the quote non-compliant with the terms of the solicitation and therefore ineligible for award. For evaluation purposes only, the

Total Evaluated Price (TEP) is defined as that which is calculated in the “Total Evaluated Price” worksheet of

Technical Exhibit C. The proposed prices within Technical Exhibit C are binding and will be utilized for the life of the ID/IQ contract.

B. SINGLE AWARD. The Government intends to make a single award; therefore, quotes must be submitted for all the line items indicated in the solicitation. No award will be made for less than the full requirements shown in the solicitation. Any Quoter offering less than all of the solicitation requirements may be excluded from consideration for award if the Contracting Officer elects to make an award without opening discussions.

C. SUBMISSION OF QUOTES IN EUROS €. Quotes submitted in response to this solicitation will be in terms of

EUROS €.

D. QUOTES shall be valid 90 calendar days from the date of submission.

5. ADDITIONAL INFORMATION

i. QUESTIONS: All questions concerning the RFQ shall be submitted via email to the following addresses

Francesca.candia.ln@army.mil and andrea.paulon.ln@army.mil no later than 03:00 PM Central European Time

(CET) on 03 June 2024. Answers to questions will be emailed in an amendment to the solicitation as needed.

ii. SITE VISIT: A Site visit is scheduled on Caserma Ederle on 29 May 2024 at 09:30 A.M.. The request to participate shall be submitted via email to the following addresses Francesca.candia.ln@army.mil and andrea.paulon.ln@army.mil no later than 03:00 PM Central European Time (CET) on 21 May 2024.

Please indicate in your e- mail the solicitation number (W912PF24Q0047), the name of the company along with the address, phone number, and e-mail address. Please indicate the name of the person(s) (maximum of 2) who will be present at the site visit: first name, last name, date of birth, place of birth, and type and number of identification document. Your information will allow your representative(s) to go through the security checkpoints on base.

PWS

Part 1

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide custodial services at USAG-Italy Vicenza and Poggio Renatico (FE), Italy. The contractor shall provide all labor, management, tools, equipment, supplies, chemicals cleaning products, supervision, transportation, and other items or services to ensure that the custodial services are performed at the locations within United States Army Garrison (USAG) - Vicenza Military Community, as specified within the terms and conditions, in a manner that will maintain a safe, satisfactory facility condition and present a clean, neat and professional appearance.

1.2 Background: Reserved

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all management, tools, equipment, supplies, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work

Capability Levels table in order to meet the requirements of this PWS. The four (4) levels of custodial service include the following:

a. Green 5

b. Green 7

c. Amber

d. Amber Plus

e. Red Baseline

List of services, days, and hours of operations, indicative number of buildings and indicative square meters have been described into Technical Exhibit#1.

1.4 Objectives: The contractor shall accomplish all custodial tasks and be required to provide and replenish soap and paper products in all restrooms, and provide other services identified in attachments in order to meet the requirements of this Performance Work Statement (PWS). All work performed by the

Contractor shall be performed in accordance with all applicable U.S. and Host Nation laws and regulations, U.S. Army Installation Management Command (IMCOM) Standards (with approved modifications), U.S. Army Regulation 420- 1, TM 5-609, and commercial practices The Contractor shall be ISO (Quality Management System) 9001-2008 and 14001/2004 Certified.

mailto:Francesca.candia.ln@army.mil mailto:Francesca.candia.ln@army.mil

1.4.1 The contractor shall perform the service in strict compliance with the terms and conditions of this contract, the PWS, any attachments and Technical Exhibit, and the latest applicable Italian and European

Standards, Laws and Regulations. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present. The

Contractor shall execute work related to the service required at a lower, equal or higher height of mt. 2,00 from a stable floor; the use of qualified personnel and adequate equipment/machines is therefore required for the execution of the service which must be carried out in compliance with the current legislation and in particular with the current reference Health and Safety legislation.

1.4.2 Period of Performance: The period of performance shall be for one (1) base period (12-months) and four (4) 12-month ordering periods.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the

Contracting Officer’s Representative (COR) for review within seven (7) after date of contract award

(DELIVERABLE #0001).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within seven (7) days. If the Government has provided comments, the Contractor shall then have seven (7) days to submit a Final QCP. After receipt of the Final

QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than seven (7) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

(b) How the Contractor will monitor work to ensure performance complies with all deliverables

(etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance.

(e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7

Key Control);

(f) How the Contractor will inventory and track maintenance of all Government Provided

Equipment / Materials;

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 Contracting Officer's Representative (COR): The COR will be identified by a separate letter.

The COR will monitor all technical aspects of the contract and assists in the contract administration. The

COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the contracting officer (KO) and the contractor of any deficiencies; coordinate availability of Government furnished property; and, provide site entry of contractor personnel. The letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR.

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within two (2) hours of identifying those issues. Verbal reports shall be followed up by written reports within twenty-four (24) hours (DELIVERABLE #0002).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. and Host Nation Holidays:

Name of Holiday Date

New Year's Day January 1st

Martin Luther King Jr.'s Birthday 3rd Monday in January

President's Day 3rd Monday in February

Memorial Day Last Monday in May

Juneteenth June 19th

Independence Day July 4th

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veterans' Day November 11th

Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

Name of the Italian Holidays Date

New Year's Day 1 January

Epiphany Day 6 January

Easter Monday Varies yearly.

Liberation Day 25 April

Labor Day 1 May

Republic Day 2 June

Assumption Day 15 August

Local Holiday 8 September

All Saints' Day 1 November

Immaculate Conception Day 8 December

Christmas Day 25 December

Saint Stephen's Day 26 December

1.5.4 Operating Hours: All routine services under this contract shall be covered by the Technical Exhibit# 1 which describes all categories: CDC & Youth Facilities Monday through Friday from 0600 to 2000, including

Italian Holidays, no work required on American Holidays and on December 25 (Christmas Day) and January 1st

(New Year's Day), Fitness Center (MWR Facilities) Monday through Sunday from 0600 to 1700, including Italian and American Holidays, except December 25 (Christmas Day) and January 1st (New Year's Day), Red Baseline

Monday through Friday from 0600 to 1700 including Italian and American Holidays, except December 25

(Christmas Day) and January 1st (New Year's Day), Amber & Amber Plus Monday through Friday from 0600 to

1700 including Italian and American Holidays, except December 25 (Christmas Day) and January 1st (New Year's

Day).

1.5.4.1 Contractor Work Plan: The contractor shall submit the initial version of schedules for services as described in PWS and Technical Exhibit#1 (including the annual/biannual cleaning tasks) to the COR and KO for acceptance at the pre-performance conference, identifying facilities by building number in numerical order, and when the approximate day/time cleaning will occur. Subsequently 30 additional days will be allowed to adjust work schedules based on inspections, use, special requirements identified in PWS, Technical Exhibit, and New Custodial Contract.

This second work schedules shall be submitted to the COR and KO for acceptance within 10 days after the first contract month period and shall be known as the Cleaning Frequency Schedule (CFS). The contractor shall provide the CFS to each Facility Manager and not deviate from the accepted schedule without prior approval from the KO or

COR. Any permanent changes to the CFS must be submitted 10 days before implementation and receive COR acceptance before the Government will allow the proposed changes. The CFS may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software and in PDF

(Portable Document Format).

Note. The contractor shall at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. There are some specific requirements in this contract for services to be performed in certain facilities and areas outside of the normal hours of operation above, in order to preclude disruption of Government operations, respond to unforeseen emergency custodial requirements, and/or meet security requirements, or to support special events or activities.

These requirements are clearly identified in the PART 4 - Specific Tasks, in the case of unscheduled services requested by the Government, will be included in the Governments request for the services. In the event the contractor must perform additional routine scheduled or unscheduled services outside of normal hours of operation in order to avoid disruption of installation operations or for other operational or safety considerations, the contractor shall coordinate in advance with the COR.

1.5.4.2 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half day or day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.4.3 Place of Performance: The place of performance is the U.S. Army Garrison Italy (Vicenza) including the following installations: Caserma Ederle (VI), Villaggio della Pace (VI), Del Din Base (VI), Longare Site (VI), ASA

# 7 Site (Tormeno -VI), Lerino Leased Area (VI), Torri di Quartersolo Leased Area (VI) and Poggio Renatico (FE), Italy.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Reserved.

1.6.2 Personnel Security Clearance Requirements: Reserved.

1.6.3 Installation Access: The contractor shall obtain entry passes for each employee from the COR. The contractor shall inform his personnel that they may be subjected to a search when entering or leaving the installation at the discretion of the Installation Commander. Upon completion of the contract work or upon employee termination the contractor shall return all passes to the KO or to the COR within time prescribed by the installation procedure. Contractor shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Directorate of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Buildings with special security rules shall be cleaned following occupants’ instructions.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The

Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a

Contractor employee no longer requires access.

1.6.3.1 Contractor Identification: Not later than seven (7) calendar days after contract award, the contractor shall furnish the COR in writing a list of the personnel identified for work under the contract. In case of any changes in the personnel staff, the contractor shall submit the above information not later than seven (7) calendar days from entry on duty (DELIVERABLE 0003). The list shall contain:

a) Name and address of each employee

b) Identification Document of each employee

c) Copy of personnel register

d) "Centro per l' impiego" Identification Document

e) The contractor vehicles shall be clearly marked with the contractor's name or company logo. The contractor shall maintain all contractor furnished vehicles in an operational condition. All vehicles shall meet all requirements as per Italian Law "Codice della Strada". The contractor personnel shall comply with all standard signs and regulations in regard to parking on the Government installations. The list of such vehicles shall be submitted together with the list of personnel and shall contain:

(1) Make of vehicle.

(2) Model and year of manufacture

(3) License Plate Number.

f) A valid Chamber of Commerce certificate updated (no older than 3 months)

g) A certification attesting skills and technical requirements of the Contractor or self-employed workers.

h) Suitability of Contractor MD 00 0266 (Idoneita’ dell' appaltatore) filled up IAW legislative decree DLGS.

81/2008, (DUVRI). (DELIVERABLE #0004).

1.6.3.2 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) calendar days (DELIVERABLE #0005)

1.6.3.3 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within three (3) calendar days.

1.6.3.4 Common Access Cards (CAC) and CAC Log: Reserved

1.6.4 Background Checks: Reserved

1.6.4.1 U.S. Citizen: Reserved

1.6.4.2 Local Nationals and Third Country Nationals: Reserved

1.6.5 Physical Security: The contractor shall be responsible for safeguarding all Government equipment. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW Army Regulation

(AR) 190-13, "The Army Physical Security Program".

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the

Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The

Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan and the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the

Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The

Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees.

The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart

42.5 within 15 working days after contract award. The KO, the COR, and other Government personnel, as appropriate, shall meet monthly with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. (DELIVERABLE

#0006)

a. Initial - The Contractor shall coordinate an initial Post Award Meeting with the Contracting Officer

Representative (COR) immediately after award. The purpose of this meeting is to review the requirements and ensure effective liaison between the Contractor and the Government. Contractor shall also present their Phase-In

Plan.

b. Submittal of Deliverables - The Contractor shall coordinate the Submittal of Deliverables Post Award

Meeting with the Contracting Officer Representative (COR) to be conducted 10 Days after Initial Post Award

Meeting. The purpose of this meeting is for the contractor to submit the Material Safety Data Sheet, Contractor

Quality Control Plan, Contractor Work Schedule, Cleaning Frequency Schedules and Contractor Performance

Roster List, and all other documentation as per Technical Acceptable Quote (DELIVERABLE #0007)

1.8.1 Phase-In: Required period of thirty-day (30) phase in period is provided from 1 March 2024 through 31

March 2024.

1.8.2 Transition to New Contract. To ensure a smooth transition in the change of work effort from the existing contract, there will be a phase-out/phase-in period. The purpose of the phase-out/phase-in period is to allow the awardee:

a. To observe work accomplishment by current employees.

b. To become thoroughly familiar with work requirements and work procedures.

c. To complete personnel requirements (work force) including the hiring of personnel to assure satisfactory performance beginning on the contract start date. The contractor is prohibited from soliciting personnel for employment during their duty hours, unless interview arrangements are made through the personnel offices at this installation.

d. To obtain security clearances, if required.

e. To complete training requirements and accomplish necessary training of contractor employees.

f. To complete the development of necessary work plans/procedures.

g. To complete the development of quality control plans and procedures.

h. Develop a Preliminary Contract Frequency Schedule.

1.8.3 Periodic Progress Meetings. The Government and Contractor shall meet monthly to discuss Contractor performance. Issues to be discussed shall include opportunities for improvement, any modifications or requirements, performance, valid customer complaints, and corrective actions.

1.8.4 Phase Out. If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor shall provide familiarization, to the Government or the follow-on contractor, whichever the case may be. During the phase-out familiarization period, the incumbent shall be fully responsible for operation of all services provided under this contract.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor

Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The contractor shall appoint a Project Manager/On-Site Manager and an Alternate Project

Manager/On-Site Manager who shall act for the contractor when the Project Manager/On-Site Manager is absent, and a Quality Control Manager. The name of these people shall be designated in writing to the contracting officer and shall be provided to the COR together with their telephone numbers and e-mails no later than seven (7) working days after the contract award date (DELIVERABLE # 0008). The Project Manager/On-Site Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract, shall be responsible for the performance of the work and shall attend all the meetings scheduled with the Government. The

Project Manager, Alternate, and QC Manager are considered key personnel by the Government. They have to provide a prompt response to the COR by e-mail or by phone within 24 hours from the COR notification of issues.

There will be no substitutions of any key personnel without the authorization of the Contracting Officer. The contractor shall not remove or replace Project Manager/On-Site Manager for this contract without the written concurrence of the Contracting Officer. The Project Manager/On-Site Manager and the Quality Control Manager shall be able to read, write, speak and understand the English language (English level skills: reading, writing and listening) at least to fluency level 4 in accordance with Appendix 2. All written correspondence from/to the

Contractor shall be in English.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering

Government telephones, and working in other situations where the Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.11.1 All work under this contract shall be performed in a skillful and in a workmanlike manner. All contractor personnel must be certified/qualified and experienced in the skills and responsibilities of the position to which they are assigned. The contracting officer may require, in writing, that the contractor remove from the work any employee the contracting officer deems incompetent, careless, or otherwise objectionable.

1.11.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). (For services at Child, Youth, and School Services where children are present, recommend personnel wear identification when children are present.)

1.12 Contractor Travel: Reserved

1.13 Other Direct Costs (ODCs): Reserved

1.14 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be

Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the

Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the

Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law

93-579, 5 United States Code (U.S.C.) Section 552a.

1.16 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by

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