Amendment_02_Custodial.pdf

0011335677-0001

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

1) Address the vendor's questions;

2) Amend PWS;

3) Amend Technical Exhibits 1 and 2;

4) Amend Addendum to 52.212-1, B2, VOLUME II - FACTOR I: TECHNICAL EXPERIENCE, paragraph 1 and Addendum to 52.212-2, B - Factor

I, Technical Experience, paragraph 1.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 32

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 16-Jul-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912PF19Q0035

X 9B. DATED (SEE ITEM 11)

21-Jun-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

16-Jul-2019

CODE

414TH CSB RCO ITALY

414TH CSB - RCO ITALY

VIA DELLA PACE #197

VICENZA 36100

W912PF 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

x

W912PF19Q0035

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by full text:

Q&AS

QUESTIONS AND ANSWERS

1) Current contractor company, number of employees who have been employed for over 4 months, weekly hours, level of classification and seniority of the sector.

R1: See following information about incumbent’s personnel:

38 Employees for daily cleaning

4 Employees for periodic cleaning

1 Employee at Poggio Renatico

Total: 43 Employees

41 Employees have the 3rd level and 2 employees have the 5th level of the National Contract.

983 Weekly Hours

2) Square meters by type of area (toilets, kitchens, breakrooms, offices, external glass spaces).

R2: This information is not available from the U.S. Government at this time. Please refer to Technical

Exhibits 1 and 2 for total footage of buildings.

3) Is the new Solicitation decreasing or increasing compared to the current one in terms of square meters and performances?

R3: The "Public Building Services" cleaning frequencies changed from two to three services per week.

Please refer to PWS and TE # 1 and #2.

4) If you have provided the EXCEL format for Section SF 1449.

R4: No, there is no Excel format of SF1449.

5a) Can we know how many trash cans?

R5a) This information is not available from the U.S. Government at this time.

5b: and do we need to provide trash bags?

R5b) See amended paragraph 4.9 of the PWS.

6) How many personnel on base so we can know how many hand towels and toilet paper to provide?

R6: This information is not available from the U.S. Government at this time.

7) Do cleaning personnel have to stay in the fitness center all day like the cdc?

R7: No, please see PWS and Technical Exhibits.

8) Can you please inform about the clearing price of the former Solicitation for Custodial Services at USAG?

R8: Previous contract #W912PF-14-C-0023 was awarded for a total amount of € 4,610,018.54 (12 month-base year plus four Option years).

9) For what concern schedule of services, tasks and square meters reported in “Technical Exhibit” sheet: do you confirm that there is no reduction (o increase) in comparison to the current services performed?

R9: see response to Q3 above.

10) We kindly ask you to provide the list of workers currently employed in custodial services by the contractor.

In particular:

o Number of workers o For each worker:

contract level working hours per week tasks (cleaning / supervisor / other)

R10) See response to Q1 above.

11) With reference to the “quotation sheet”:

a. Can you please clarify which values must be written in blocks 23 – 24 of page 01?

i.

R11: Offerors are not required to fill out blocks 23 – 24 of page 01. See 52.212-1 and Addendum to

52.212-1, Instructions to offerors” for submittal requirements.

12) Item 0008- 0009 (Single and double Soldier rooms):

The quantity provided is “25 rooms”, but the UNIT you have indicated is “Each”

i. Which is the correct value we are asked to provide?

1. Price for 01 Room?

2. Price for 25 rooms?

R12: Offerors shall enter a unit price for each room and a total price for 25 rooms (see Addendum to

52.212-1, B. 4 - Volume IV, Factor III, Price, and paragraph a.2.

13) "Considering that all Italian Firms, in accordance with Article 4 of the national collective labor agreement

(CCNL abbreviated) Custodial Service, Integrated Services and Multiservice, are obliged to hire the whole workforce currently performing the services, we kindly ask to know the exact number of employees actually performing the services and the amount of hours worked monthly. This could be extremely helpful to properly estimate labor costs and accurately estimate how PWS standards are to be met. Moreover, the knowledge of monthly worked hours will guarantee equal access to information and equal opportunities to all perspectives contractors."

R13: see response to Q1 above.

14) Can you please specify the difference between interior glasses and windows? Are Windows considered as interior glasses?How often are windows to be cleaned interiorly and exteriorly?

R14: See paragraphs 4.20 and 4.21 of PWS. Interior glass is all indoor glass other than windows (4.2 of the PWS). Contractor needs to clean exterior/interior windows, as well (4.21 of PWS). For frequencies to perform listed tasks, please see amended TE#2.

15) can you please clarify to what point of the PWS the tasks "wash Interior Glass" wash exterior glass" and

"clean Windows treatments" refer to?

R15: see amended paragraphs 4.20, 4.21 and 4.21.1 of the PWS.

16) comparing point 4.16 and point 6.3 of the PWS it is not clear what supplies the Contractor has to furnish.

Can you please specify exactly if toilet seat covers and sanitary napkins are to be supplied by the

Contractor or if the Contractor has the sole responsibility of resupplying such dispensers?

R16: They do not have to be provided. Statement has been removed from paragraph 4.16 of the PWS.

17) Can you please provide an estimate number of daily users/occupants for the four levels of custodial services a) CDC and Youth Facilities Services b)Fitness Center( MWR Facilities) &VIP Services c) Public

Building Services d)Installation Administrative &Community Facility Services.

R17: This information is not available.

18) Can you please clarify for the task "Clean/supply Kitchens & Breakrooms" if the contractor services include cleaning kitchens equipments ( intended as Kitchens appliances, ovens, fridges, horizontal surfaces) or if it does also include cleaning crockery and cutlery, trays etc?

R18: This task include the cleaning of tables and all other horizontal surfaces in these areas, contractor is not responsible to clean any appliances/equipment.

Q19: In the RFQ and in its attachment we find specifications and wordings that create us a little bit of confusion:

4 Paragraph 4.20 Interior Glass, page 77 of 118 of the RFQ

5 Paragraph 4.21 Windows (exterior/interior) page 77 of 118 of the RFQ

6 Wash Interior Glass, Technical_Exhibit_1_and_2

7 Wash Exterior Glass of Technical_Exhibit_1_and_2

At first we thought that for INTERIOR GLASS Paragraph 4.20 page 77 of 118 of the RFQ, you meant all the interior glass, for example glass in doors, partitions, walls, display cases, directory boards, excluding the exterior/interior glass windows surfaces that are described in Paragraph 4.21 Windows (exterior/interior) page

77 of 118 of the RFQ.

However, a more careful reading has revealed to us that paragraph 4.20 INTERIOR GLASS also includes windows and, at this point, we don’t understand to which typology of windows the RFQ refers.

The uncertainty has increased when the attachment Technical_Exhibit_1_and_2 has introduced a new type of service, namely “WASH EXTERIOR GLASS”.

At this point, we are unclear what your agency require as set out in your solicitation; for this reason, we seek the following clarification.

a) For “WASH INTERIOR GLASS” do you mean all the glass in a certain building INCLUDING the interior glass surface of the windows (for window we mean an opening in external walls of a building for admission of light and air that is closed by casements or sashes containing transparent material such as glass)?

R19a) See response to Q14 and 15 above.

b) For “WASH EXTERIOR GLASS” do you mean ONLY the exterior glass surface of the windows (for window we mean an opening in external walls of a building for admission of light and air that is closed by casements or sashes containing transparent material such as glass)?

R19b) See response to Q14 and 15 above.

20: VOLUME II - FACTOR I: TECHNICAL EXPERIENCE

The solicitation requires offeror to demonstrate that they have experience in providing relevant projects that are similar to the size, scope, and complexity of the project in this solicitation.

Could you provide more details about what your agency considers a project relevant? For example by indicating an amount equal or greater than €……..

R20: see amended Addendum to 52.212-1, B2, VOLUME II - FACTOR I: TECHNICAL EXPERIENCE, paragraph 1.

21: The RFQ states that “the Technical Exhibit 1 and 2 provide a list of the buildings by different facility categories and the related footage per building”; however, we don’t find the related footage per building. Can you provide it?

R21: See TAB Technical Exhibit 2.

22: Technical_Exhibit_1_and_2 states “The Contractor shall provide at least one employee dedicated to the CYS facilities during hours of operation in each facility”.

Do you mean Monday through Friday between 08:00 to 19:00, including Italian holidays in Child

Development Center, School Age and Middle School and Teen?

How many buildings are there? What is the related footage per building? This information is required to properly estimate the cost to perform the service.

R22: An employee shall be available for each of the buildings listed under Technical Exhibit 1, Column A

“CDC and Youth Facilities Services” during the hours of operations indicated in the same column. All the information about buildings and footage is provided under Technical Exhibit 2.

23: 5.1 Child Development Center (CDC), Youth Centers and Gymnasiums. PWS states: “The Contractor shall provide additional cleaning after normal operating hours to ensure facilities are in a state of cleanliness prior to opening the following day”. How many buildings are there? What is the related footage per building? This information is required to properly estimate the cost to perform the service.

R23: See Technical Exhibit 2.

24: Row 36 in the Technical_Exhibit_1_and_2 excel spreadsheet reports inaccurate data and should be deleted. Do you agree?

R24: Yes; row has been deleted.

25: Does paragraph 1.6.6.6 System Design, Implementation, System Administration and Information Assurance at page 70 of 118 apply to this RFQ?

R25: No, it doesn’t. Paragraph has been removed.

26: Under which CLIN the offeror may request payment for the services required by paragraph 4.22 Post Theater

Special Service (theater seats, about 464 each, shall be steam cleaned)?

R26: Under CLINs 0010(1010, 2010, 3010, 4010) EDERLE Unscheduled Cleaning : Unscheduled Cleaning services of EDERLE Buildings in strict accordance with attached PWS, paragraphs 4.24 and 4.24.3 and TE

#1 and TE #2.

27: We do not understand exactly the remedies that the Government intends to adopt as Corrective

Measures/Remedies in case of deficiencies/complaints. You read:

a) PERFORMANCE OBJECTIVE - PRS #1. Facility Cleaning Services

- "Re-performance within 2 hours of notification during normal business hours. No more than five (5) valid deficiencies/complaints (see paragraph 7.1.4) per month per task”. We read in the PWS the that the Government prefers timely re-performance of nonconforming work as a remedy for deficient performance over the remedy of taking deduction from the contract price for defective work. However, why is there a limit of five (5) valid deficiencies/complaints per month per task? What happens if for example the Contractor exceeds the five (5) valid deficiencies / complaints per month for task (i.e., Measures/Remedies)?

- “The non-compliance will be documented in the file and the related invoice will not be approved until the performance standard is met”. The total amount of the invoice or only the part relating to the service not performed or performed incorrectly? In the case of a disagreement about the task that the COR deems not performed or performed incorrectly, not to approve the amount of the invoice not in dispute pending the final decision of the CO would be very penalizing for the company.

R27 a) See part 7.1.1 Government Quality Assurance and PRS #1 (Corrective measures/remedies).

Only the amount relating to the service not performed or performed incorrectly will be withheld.

b) PERFORMANCE OBJECTIVE - PRS #2. Special Category Cleaning Services (Child

DevelopmentCenters and Youth Centers)

– "Re-performance within 2 hours of notification during normal business hours. No more than one (1) valid deficiency/complaint (see paragraph 7.1.4) per month per task”. We read in the PWS the that the Government prefers timely re-performance of nonconforming work as a remedy for deficient performance over the remedy of taking deduction from the contract price for defective work. However, why is there a limit of one (1) valid deficiency/complaint per month per task? What happens if for example the Contractor exceeds the one (1) valid deficiency/complaint per month for task (i.e., Measures/Remedies)?

- “The non-compliance will be documented in the file and the related invoice will not be approved until the performance standard is met”. The total amount of the invoice or only the part relating to the service not performed or performed incorrectly? In the case of a disagreement about the task that the COR deems not performed or performed incorrectly, not to approve the amount of the invoice not in dispute pending the final decision of the CO would be very penalizing for the company.

R27b): See response to Q27a) above.

28: Making reference to the sentence in Technical Exhibits 1 & 2 which states "above provision shall apply to an increase or decrease of facilities at any geographic location within USAG-Vicenza including Caserme Ederle, Longare, Lerino/Torri, Del Din, and Poggio Renatico". In order to properly estimate the contingencies in the performance of this service, we need the following clarifications:

a) Does the above provision mean that:

• The Government during the life of the contract and at its own discretion, may add in each of the four categories any additional building; this change will not constitute ground for an equitable adjustment if the area of the building added in any given category doesn't not exceed the 10% of the area of that given category? For example, the Government, may add a building of estimated 800 square meters in the CDC AND YOUTH

FACILITIES SERVICES CATEGORY; this increase will not result in an equitable adjustment to the contract price because the increase, estimated 800 square meters, is within the 10% of the area of the CDC AND

YOUTH FACILITIES SERVICES CATEGORY, which is estimated 9.190 square meter. Is our example correct?

• The Government during the life of the contract and at its own discretion, may move a building from one category to another category which may require more frequencies. This change will not constitute ground for an equitable adjustment if the area of the building moved from the old category to the new category doesn't not exceed the 10% of the area of the new category? For example, the Government, may move a building of estimated 2.000 square meters listed in the INSTALLATION ADMINISTRATIVE & SERVICES CATEGORY to the PUBLIC BUILDING SERVICES CATEGORY which requires a higher frequency of the service; this change will not result in an equitable adjustment to the contract price because the change, estimated 2.000 square meters, is within the 10% of the area of the PUBLIC BUILDING SERVICES CATEGORY, which is estimated 30.316 square meter. Is our example correct?

b) Under the aegis of the provision indicated above, are there other changes of similar nature that the

Government may make at no additional cost to it?

R28a) The example is correct; for any deduction and / or addition of less than 10 % no adjustments will apply.

R28 b) No, there are not.

29: Reference is made to the Technical_Exhibits_1&2 (Excel format):

a) Shall the offeror enter the unit price for each task, then multiply the unit price for the monthly frequencies for each category, and then sum up all these amounts to determine the monthly price for each CLIN (of course adding also the non-recurring services)?

R29a): No, the offeror shall enter only the unit price per each task.

b) Can you provide the monthly quantities so that anyone will be at the same level?

R29b) Monthly quantities are not provided; the offeror may compute them by multiplying the number of each service required by the number of services required per week multiplied by the number of weeks for the base and each option year.

c) CDC AND YOUTH FACILITIES SERVICES CATEGORY - We find it difficult and misleading to provide a unit price per service because in some buildings (and we do not know how many) we must provide dedicated employees during hours of operation in each facility. This is a fixed monthly cost. How do we spread the costs of this staff into the unit price for each task?

R29c): This is the offeror’s decision on how to develop and spread the overall prices.

30: Reference is made to the Technical_Exhibits_1&2 (Excel format):

What do you mean for “HIGH LEVEL CLEANING”? What do you expect the Contractor to perform under this task? This task is only required for INSTALLATION ADMINISTRATIVE & SERVICES CATEGORY;

however, we don’t find any description of the service in the PWS.

R30: High Cleaning has been hereby deleted from Technical Exhibit 1.

31: What is the correct due in date for the offers? At page 1 you read 23 July 2019, at page 94 22 July 2019.

R31: In accordance with Amendment 01, the solicitation closing date has been extended through 25 July

2019 at 10.00 C.E.T.

32: Are toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers already installed?

R32: Toilet tissue dispensers, towel dispensers, soap dispensers are already installed. There are not toilet seat cover dispensers and sanitary napkins (see also response to Q16 above).

33: In accordance with Article 4 of the national collective labor agreement (CCNL abbreviated) Custodial Service, Integrated Services and Multiservice, and in compliance with paragraph c of FAR clause 52.237-3 CONTINUITY

OF SERVICES (JAN 1991) incorporated in full text under the RFQ, the successor contractor shall hire all the existing employees with the exception of the key personnel. Therefore, in order to properly estimate the cost to perform the service, we request to be provided with the composition of the current staff employed under the contract with indication of level and number of hours

R33: See response to Q1 above.

34: we would like to know if a permanent cleaner is requested during duty hour (800-1700) at CDC Facilities?

R34: See response to Q22 above.

The following have been modified:

ADDENDUM TO 52.212-1

ADDENDUM TO 52.212-1

A. INSTRUCTIONS. The offeror shall provide a written Quote (in English) that must address each of the factors listed on the table below. The only documents that can be submitted in a language other than English is the

Certificate of Chamber Of Commerce and mandatory documents. The offeror shall submit electronic copies of their quotation package via email with the subject line “W912PF-19-Q-0035 – Custodial Services for USAG – Italy, Vicenza and Poggio Renatico, (FE),” to the following points of contacts: Francesca Candia / francesca.candia.ln@mail.mil and Manuela Voicu/ manuela.d.voicu.civ@mail.mil .

Quotation packages must be received no later than the solicitation closing date and time listed on the solicitation.

The offeror is responsible for verifying that their quotation package was received before the solicitation closing date and time. Only email submissions will be accepted.

Page Limitations and Format. The Offeror’s quotation package shall consist of four (4) volumes. Each respective volume shall comply with the following format and page limitations in accordance with the table below.

Volume Description/Title Page limit mailto:manuela.d.voicu.civ@mail.mil

I Mandatory Documentation No Page limit

II Factor I – Technical Experience* 20 pages

III Factor II - Past Performance* 20 pages

IV

Factor III – Price* (Solicitation/Contract/Standard Form 1449) No page limit

*Document Format: Times New Roman, Size 10 Font, single spaced.

Use of hyperlinks is prohibited.

1. All information shall be confined to the appropriate Volume. The Quote shall be prepared clearly and concisely to demonstrate that the offeror has a complete understanding of the requirements. Offeror shall prepare their quotes on the presumption that the Government has no previous knowledge of the offeror’s capabilities. Quotes will be evaluated only on the information specifically presented in respective submittals.

2. The term “Offeror” means an individual firm or a Consorzio. No A.T.I., Joint Ventures or Scarl businesses may participate in this solicitation.

3. Quotes shall not merely repeat to perform work in accordance with the Performance Work Statement (PWS). The

PWS reflects the objectives of the program; therefore, repeating the PWS without sufficient elaboration will not be accepted. Offerors that submit generic Quotes risk receiving unacceptable ratings.

4. The cover of each volume shall include the solicitation number, volume number, and firm name, address, POC, CAGE Code (NCAGE Code) and DUNS number.

NOTE: The Technical Evaluation Board (TEB) will not evaluate pages exceeding the “Page Limits” stated in the

Table above ( e.g. Volume III, Description/Title, Factor 3 –Experience, Page Limit – 20 Pages: the 21st + pages will not be evaluated by the TEB).

B. VOLUME CONTENT. Each Volume shall contain the information outlined below:

1. VOLUME I – MANDATORY DOCUMENTATION:

The following documentation shall be submitted with the offerors’ quote and shall be in accordance with Italian requirements and laws:

a. The offeror must provide a copy of a Historical Chamber of Commerce Certificate of Membership

(Certificato Storico di Iscrizione alla Camera di Commercio) or equivalent (for foreign companies) not older than 90 days at the time set forth for the receipt of Quotes. Self-certifications are NOT allowed and will be rejected. The business purpose (oggetto sociale) should include but is not limited to: Custodial Services for residential/commercial areas (Servizi di pulizia per aree residenziali/commerciali).

b. DURC: The offeror shall provide with the Quotation a copy NOT older than ninety (90) days from the date for initial receipt of quotation of the DURC (Documento Unico di Regolarità Contributiva). Self- certifications

(autocertificazioni) are NOT allowed. The document MUST include the following statement: “Con il presente documento si dichiara che l’impresa RISULTA REGOLARE ai fini del DURC” (“This document declares that the company is regular for the DURC purposes”).

c. The offeror must provide Attachment 1 "Self-Certification for Antimafia" duly filled out.

d. The offeror shall provide Attachment 3 “Suitability of the contractor”, blocks A and B1), duly filled out.

2. VOLUME II - FACTOR I: TECHNICAL EXPERIENCE

1. The offeror must demonstrate that they have experience in providing relevant projects that are similar to the work of this solicitation, and completed within 3 years before the date of the solicitation. The offerors shall provide contract information of at least one (1) but not more than three (3) relevant projects currently being performed, completed or performed within three (3) years of the solicitation release date. Consorzio firms may submit past experience for the firms which have performed work under their consorzio. It is the offeror’s responsibility to provide accurate points of contact, current telephone numbers and e-mail addresses for each identified contract.

2. It is the offeror’s responsibility to clearly explain and demonstrate to the Government how its work experience (and the experience of each teaming partner, if applicable) in each submitted project is relevant to the contract requirements in this solicitation.

3. The offeror shall provide a current copy of ISO 9001/2008 (Quality of Service) and ISO 14001/2004

(Environmental Management) certifications.

4. The offeror shall provide a resume (in English) for the Project Manager, Alternate, and Quality Control

(QC) Manager. The resume shall show evidence that the Project Manager/Alternate and QC Manager has a minimum of five (5) years of experience in the same position for custodial services in commercial or residential areas or communities. In the event that an offeror is selected for award of a contract, there will be no substitutions of the Project Manager/ Alternate and QC Manager without the authorization of the

Contracting Officer. The contractor shall not remove or replace the Project Manager/Alternate and QC

Manager for this contract without the written concurrence of the Contracting Officer.

3. VOLUME III - FACTOR II – PAST PERFORMANCE

This volume shall contain past performance information regarding similar contracts. The offeror shall provide contract information of up to three (3) relevant projects completed or performed within three (3) years of the solicitation release date of size and scope similar to this solicitation. The information shall be presented by completing the Past Performance Questionnaire (Attachment 2 of solicitation), one (1) for each contract. It is the offeror’s responsibility to provide accurate points of contact, current telephone numbers and e-mail addresses for each identified contract. The offeror is highly encouraged to submit past performance information with evidence of customer satisfaction such as performance evaluation, special commendation, recognition, letters of appreciation, awards of excellence, offeror’s quality certifications etc.; as long as these references are relevant to the effort set out in this solicitation.

Consorzio firms may submit past performance for the firms which have performed work under their consorzio.

4. VOLUME IV - FACTOR III – PRICE

a. Providing Pricing. The offeror shall provide pricing by filling in the prices on Technical Exhibit 1, which includes prices for each type of custodial service required in the different facilities.

1. In the spreadsheet, the Government has provided the frequency of each service in four

(4) different categories of facility (CDC and Youth Facilities Services, Fitness Centers and VIP Services, Public Building Services, Installation Administrative & Community

Facilities Services). Offerors shall provide a rate for each service required in each category of facilities for the base period and the four (4) option years. Technical

Exhibit 1 and 2 provide a list of the buildings by different facility categories and the related footage per building.

2. The offeror shall also fill out the total amounts for each Contract Line Item Number

(CLIN) of SF 1449. The offeror shall ensure that prices are entered for all CLINs for which space has been provided. Offeror shall enter a unit price and a total price for each CLIN.

b. SINGLE AWARD. The Government intends to make a single award; therefore, Quotes must be submitted for all the line items indicated in the solicitation. No award will be made for less than the full requirements shown in the solicitation. Any Offeror offering less than all of the solicitation requirements may be excluded from consideration for award if the Contracting Officer elects to make an award without opening discussions.

c. SUBMISSION OF QUOTES IN EUROS currency. Quotes submitted in response to this solicitation will be in terms of EUROS. Quotes received in other than EUROS shall be rejected.

d. QUOTES shall be valid 90 calendar days from the date of submission.

C. ADDITIONAL INFORMATION.

1. QUOTE DUE: Transmission quotes in response to this RFQ, shall be submitted as an electronic version in

Microsoft Word, or PDF, via email not later than 25 July 2019, 10.00 A.M. Central European Time (CET) on to the following email addresses: francesca.candia.ln@mail.mil and manuela.d.voicu.civ@mail.mil

2. QUESTIONS: All questions concerning the solicitation shall be submitted via email to the following addresses

Francesca.candia.ln@mail.mil and manuela.d.voicu.civ@mail.mil no later than 04:00 pm Central European Time

(CET) on 12 July 2019. Answers to offerors' questions will be posted to FedBizOpps.gov in an amendment to the solicitation as needed.

3. PRE-SOLICITATION CONFERENCE: will be held on 01 July 2019 at 10:00 am CET, on Caserma Ederle, Vicenza, Italy, RCO Italy conference room, Bld. 3. All interested parties are required to indicate their interest by submitting a written request not later than Close of Business (COB) 27 July 2019 .to the following e-mail addresses:

francesca.candia.ln@mail.mil and manuela.d.voicu.civ@mail.mil.Please indicate in your e- mail the solicitation number (W912PF-19-Q-0035), the name of the company along with the address, phone number, fax, and e-mail address. Please indicate the name of the person(s) (maximum of 2) who will be present at the site visit: first name, last name, date of birth, place of birth, and type and number of identification document. Your information will allow your representative(s) to go through the security checkpoints on base.

4.SAM REGISTRATION: to be awarded a Government contract the offeror MUST:

a. Have a DUNS number (Dun & Bradstreet); Phone: 01-28-455-379;

-American: http://fedgov.dnb.com/webform);

-Italian: https://www.dnb.it

b. Have a CAGE/NCAGE number;

-American Contractor: CAGE code will be generated upon completion of SAM registration.

- Italian Contractor: NCAGE code can be obtained via https://www.siac.difesa.it/tiki/tikiindex.php?page=NCAGE

c. Be registered in the System for Award Management (SAM) website (https://www.sam.gov/portal/public/SAM/)

Please ensure that your firm is registered with SAM and that all information is current. If you are not registered or your information is not current, you need to go to https://www.sam.gov/portal/public/SAM/ and fill out a web based application. You must have a DUNS number in order to start this process. If you do not have a DUNS number, you can obtain one at http://www.dnb.com/. It takes two to three business days to receive a DUNS number and two to three business days to receive a CAGE code. Please begin the process as soon as you receive this RFQ in order to speed up the contracting process in the event that you are the winning bidder.

Not being registered in SAM does not preclude the offeror from submitting a quote. However, the SAM registration shall be valid to be awarded the contract.

mailto:francesca.candia.ln@mail.mil mailto:manuela.d.voicu.civ@mail.mil mailto:Francesca.candia.ln@mail.mil mailto:manuela.d.voicu.civ@mail.mil mailto:francesca.candia.ln@mail.mil mailto:manuela.d.voicu.civ@mail.mil http://fedgov.dnb.com/webform)%3B http://www.dnb.it/ http://www.siac.difesa.it/tiki/tikiindex.php?page=NCAGE https://www.sam.gov/portal/public/SAM/ http://www.sam.gov/portal/public/SAM/ http://www.dnb.com/

ADDENDUM TO 52.212-2

ADDENDUM TO 52.212-2

A. This acquisition will be conducted in accordance with FAR Part 12 Acquisition of Commercial Items, FAR 13.5

Simplified Procedures for Certain Commercial Items and as supplemented by agency.

The award will be made to the responsible offeror whose quote conforming to the solicitation will be most advantageous to the Government, price and other factors considered. Award will be made to the lowest priced quote that meets or exceeds all the minimum mandatory criteria in the solicitation evaluation factors. No additional merit is given for quotes that exceed the minimum criteria.

Offerors are put on notice that:

a. The non-price factors will be evaluated on an “acceptable/unacceptable” basis.

b. The non-price factors are evaluated for acceptability and not ranked.

c. The term “Offeror” means an individual firm or a Consorzio. No A.T.I., Joint Ventures or Scarl businesses may participate in this solicitation.

d. Tradeoffs are not permitted.

e. The offerors must provide all required information or the quote will not be considered.

f. In order to be eligible for an award, a quote shall be rated “acceptable” on all non-price factors.

g. Offerors may be asked to clarify some issues regarding the non-price factors to enhance U.S. Government understanding of them. The Government may enter into discussions in order to cure quote deficiencies or material omissions, and/or otherwise revise the quote.

h. Before awarding, the Government will make a responsibility determination by analyzing whether the apparent successful offeror complies with the requirements of FAR subpart 9.104.

i. The following factors shall be used to evaluate quotes:

Factor I – Technical Experience

Factor II – Past Performance

Factor III – Price (SOLICITATION/CONTRACT/STANDARD FORM 1449)

B. EVALUATION APPROACH: Non-price factors are evaluated on an Acceptable/Unacceptable basis, assigning ratings of “acceptable” or “unacceptable” as defined below:

Rating Description

Acceptable Quote meets the requirements of the solicitation

Unacceptable Quote does not meet the requirements of the solicitation

FACTOR I: TECHNICAL EXPERIENCE

To be determined acceptable in this factor the offeror shall provide all of the following:

1. The offeror must demonstrate that they have experience in providing relevant projects that are similar to the work of this solicitation, and completed within 3 years before the date of the solicitation. The offerors must provide contract information of at least one (1) but not more than three (3) relevant projects currently being performed, completed or performed within three (3) years of the solicitation release date. The project submitted shall include a description of the scope, the amount, an explanation of similarity to this project, the completion date, and a client’s point of contact. Consorzio firms may submit past experience for the firms which have performed work under their consorzio. Similar in scope means that the contract must be for the custodial services in residential/commercial areas or communities.

2. It is the offeror’s responsibility to clearly explain and demonstrate to the Government how its work experience

(and the experience of each teaming partner, if applicable) in each submitted project is relevant to the contract requirements in this solicitation.

3. The offeror shall provide a current copy of ISO 9001/2008 (Quality of Service) and ISO 14001/2004

(Environmental Management) certifications.

4. The offeror shall provide a resume (in English) for the Project Manager, Alternate, and Quality Control (QC)

Manager. The resume shall show evidence that the Project Manager/Alternate and QC Manager has a minimum of five (5) years of experience in the same position for custodial services in commercial or residential areas or communities. In the event that an offeror is selected for award of a contract, there will be no substitutions of the

Project Manager/ Alternate and QC Manager without the authorization of the Contracting Officer. The contractor shall not remove or replace the Project Manager/Alternate and QC Manager for this contract without the written concurrence of the Contracting Officer.

FACTOR II – PAST PERFORMANCE

Evaluation: Past performance will be evaluated to determine if the offeror and any major subcontractors have performed favorably for previous contracts of a similar size and complexity as the services required in this solicitation. The Government will evaluate an offeror’s past performance to determine if past performance evaluations and all other past performance information reviewed by the Government (see below) reflect a trend of satisfactory performance. The offeror’s past performance record must be determined to be acceptable or neutral in order to be considered for award. Offeror(s) must demonstrate successful past performance of the offeror and any major subcontractors or partnerships as evidenced by information gathered concerning NO MORE than three (3) contracts and subcontracts completed or ongoing within three (3) years from the solicitation release date as identified in Page 1, Block 6 of this solicitation, which are similar to the services requested in this solicitation.

Offeror(s) must submit the information as per Attachment 2 (Past Performance Questionnaire) for each of the contracts provided. If there are subcontractors or partnerships, they will be evaluated in the same manner as the

Prime. Consorzio firms may submit past performance for the firms which have performed work under their consorzio.

Past performance will be rated on an acceptable/unacceptable basis using the following ratings:

Rating Description

Acceptable

Based on the offeror’s performance record, the Government has a reasonable expectation that the offeror will successfully perform the required effort, or the offeror’s performance record is known (see note below).

Unacceptable

Based on the offeror’s performance record, the Government does not have a reasonable expectation that the offeror will be able to successfully perform the required effort.

Note: In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance. Therefore, the offeror shall be determined to have unknown (or “neutral”) past performance. In the context of acceptability/unacceptability, a neutral rating shall be considered acceptable.

1. The Government may consider past performance information from other sources such as: the offeror's former customers, business associates, federal, state, and local government agencies; the Past Performance

Information Retrieval System (PPIRS), Federal Awardee Performance and Integrity Information System

(FAPIIS), or other databases; interviews with Program Managers and Contracting Officers.

2. While the Government may elect to consider data from other sources, the burden of providing detailed, current, accurate and complete past performance information rests with the offeror.

FACTOR III: PRICE (SOLICITATION/CONTRACT/STANDARD FORM 1449)

1. The contract will be a Firm Fixed Price contract. The Government will evaluate price reasonableness for this requirement. The price factor will be evaluated separately from the non-price factors.

2. The price for the Phase-in period (CLIN 0012), will be evaluated as part of the overall contract price.

3. A price reasonableness approach will be utilized by the Government to determine that the proposed prices offered are fair and reasonable and that a “buy-in” or unbalanced pricing between CLINs or option periods is not occurring.

4. The base period and all option years shall be included in the price calculation. Should the Government determine proposed prices are unrealistically low (an indication of “buy-in”), this will be considered a performance risk and may be deemed ineligible for contract award.

5. As part of price evaluation, the Government will evaluate its option to extend services (see FAR Clause

52.217-8) by adding six (6) months of the offeror's final option period price to the offeror's total price.

An assessment of the reasonableness of each proposed price will be made. The Contracting Officer will perform a price analysis of each quote. Offerors are required to price the base and option periods.

Offerors shall not submit a price for the potential six (6) month extension of services period. The

Government may choose to exercise the extension of services at the end of any performance period

(base or option periods).

6. In evaluating price reasonableness, other than cost and pricing data shall be utilized.

C. Mandatory Documentation:

In addition to the Evaluation factors listed above the Government will review if all the required mandatory documentation in accordance with Addendum to 52.212-1 have been submitted.

PWS

PERFORMANCE WORK STATEMENT (PWS)

Custodial services at USAG-ITALY (Vicenza) and Poggio Renatico (FE), Italy

1. General: This is a non-personal services contract to provide custodial services at USAG-Italy Vicenza and Poggio

Renatico (FE), Italy. The contractor shall provide all labor, management, tools, equipment, supplies, chemicals cleaning products, supervision, transportation, and other items or services to ensure that the custodial services are performed at the locations within United States Army Garrison (USAG) – Vicenza Military Community, as specified within the terms and conditions, in a manner that will maintain a safe, satisfactory facility condition and present a clean, neat and professional appearance.

1.2 Background: N/A

1.3 Objectives: The contractor shall accomplish all custodial tasks and be required to provide and replenish soap and paper products in all restrooms, and provide other services identified in attachments in order to meet the requirements of this Performance Work Statement (PWS). All work performed by the Contractor shall be performed in accordance with all applicable U.S. and Host Nation laws and regulations, U.S. Army Installation Management

Command (IMCOM) Standards (with approved modifications), U.S. Army Regulation 420- 1, TM 5-609, and commercial practices The Contractor shall be ISO (Quality Management System) 9001-2008 and 14001/2004

Certified.

1.4 Scope: The Contractor shall provide all management, tools, equipment, supplies, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work Capability Levels table in order to meet the requirements of this PWS. The four (4) levels of custodial service include the following:

a. CDC and Youth Facilities Services

b. Fitness Centers (MWR Facilities) & VIP Services

c. Public Building Services

d. Installation Administrative & Community Facilities Services

List of services, days, and hours of operations, indicative number of building interested and indicative square meter has been described into Technical Exhibits #1 and 2.

1.4.1 The contractor shall perform the service in strict compliance with the terms and conditions of this contract, the

PWS, any attachments and technical exhibits, and the latest applicable Italian and European Standards, Laws and

Regulations. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

1.5 Period of Performance: The period of performance shall be for one (1) base period (of 6 months) and four (4)

12-month option periods. The Period of Performance is:

Base Period: 30 September 2019 to 31 March 2020

Option Year I: 1 April 2020 to 31 March 2021

Option Year II: 1 April 2021 to 31 March 2022

Option Year III: 1 April 2022 to 31 March 2023

Option Year IV: 1 April 2023 to 31 March 2024

Phase-In Period is provided for from 30 August 2019 through 29 September 2019 as described below. Describe what needs to be accomplished in the phase period.

1.6 General Information

1.6.1 Contracting Officer’s Representative (COR): The COR will be identified by a separate letter. The COR will monitors all technical aspects of the contract and assists in the contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the contracting officer (KO) and the contractor of any deficiencies; coordinate availability of

Government furnished property; and, provide site entry of contractor personnel. The letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR.

1.6.2 Hours of Operation: All routine services called for under this contract shall be performed during normal duty hours, 06.00 through 17.00, Monday through Friday including Italian and American holidays or local holidays. See

Technical Exhibit 1 for detailed List of Buildings.

1.6.2.1 Work Schedule: The contractor shall submit the initial version of schedule for services as described in PWS and Technical Exhibit #1 to the COR and KO for acceptance at the pre-performance conference, identifying facilities by building number in numerical order, and when the approximate time cleaning will occur. Subsequently

30 additional days will be allowed to adjust work schedules based on inspections, use, special requirements identified in PWS, Technical Exhibits, and New Custodial Contract. This second work schedule shall be submitted to the COR and KO for acceptance within 10 days after the first contract month period and shall be known as the

Cleaning Frequency Schedule (CFS). The contractor shall provide the CFS to each facility manager and not deviate from the accepted schedule without prior approval from the KO or COR. Any permanent changes to the CFS must be submitted 10 days before implementation and receive COR acceptance before the Government will allow the proposed changes. The CFS may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software and in PDF (Portable Document Format). A facility manager contact list will be provided to the Contractor at the pre-performance conference and updates to this list will be the responsibility of the COR.

Note. The contractor shall at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. There are some specific requirements in this contract for services to be performed in certain facilities and areas outside of the normal hours of operation above, in order to preclude disruption of Government operations, respond to unforeseen emergency custodial requirements, and/or meet security requirements, or to support special events or activities.

These requirements are clearly identified in the PART 4 – Specific Tasks, in the case of unscheduled services requested by the Government, will be included in the Governments request for the services. In the event the contractor must perform additional routine scheduled or unscheduled services outside of normal hours of operation in order to avoid disruption of installation operations or for other operational or safety considerations, the contractor shall coordinate in advance with the COR.

1.6.2.2 American and Italian Holidays:

Name of Holiday Date

New Year’s Day January 1st

Martin Luther King Jr.’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Independence Day July 4th

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veterans’ Day November 11th

Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

Name of the Italian Holidays Date

New Year’s Day 1 January

Epiphany Day 6 January

Easter Monday Varies yearly

Liberation Day 25 April

Labor Day 1 May

Republic Day 2…