FBO_QASP_EXEVAL_Role_Player.pdf

Quality Assurance Surveillance Plan (QASP)

ORNG/WAARNG CTE #1 and CTE #2/EXEVAL at Fairchild Air Force Base, WA and Camp

Rilea, OR.

1. Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract.

The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

-What will be monitored

-How monitoring will take place

-Who will be conduct the monitoring

-How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair, and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

4 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5 Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

5.1 Contracting Office {KO)

The KO is the only person authorized to establish, amend or terminate a contract on the Government's behalf. The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO: Brian Johnson

Organization or Agency: USPFO for Oregon

5.2 Contracting Officer's Representative {COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance.

The COR uses the QASP to conduct the oversight surveillance process. The COR shall keep a Quality

Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract and this QASP.

The COR is responsible for reporting early identification of performance problems to the KO. The

COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments, changes or terminate a contract on the Government's behalf. The COR is authorized to contact the vendor to request enforcement of the contract.

Assigned COR:

SFC Genaro Chacon is the OR NG Contracting Officer’s Representative for inspection and acceptance of deliverables under this task order, and will be physically located at Camp Rilea throughout the exercise period. CPT Joshua Greene and 1LT Pierre Matte are the WAARNG Contracting Officer’s

Representative for inspection and acceptance of deliverables under this task order, and will be physically located at Fairchild Airforce Base during CTE #1 and CP Rilea during CTE #2 and EXEVAL. The COR is authorized to represent the contracting officer in interpreting the technical requirements of this task order.

However, the COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery, or any other term or condition. The contractor may contact SFC Genaro Chacon at genaro.m.chacon.mil@mail.mil for questions regarding the OR NG. For the WAARNG, the contractor may contact 1LT Pierre Matte at peirre.c.matte.mil@mail.mil.

6 Performance Requirements and Method of Surveillance

Daily inspections will be conducted upon delivery by COR or inspector to ensure services provided are in compliance with the contract.

6.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.2 Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in mailto:genaro.m.chacon.mil@mail.mil mailto:1LT mailto:peirre.c.matte.mil@mail.mil measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor's performance, the following performance ratings may be used.

Performance

Rating

Criteria

Excellent/

Outstanding

Performance meets contractual requirements and exceeds many to the government's benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear marginally effective or were not fully implemented.

U satisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor's corrective actions a0>ear or were ineffective.

Appendix 1 - Surveillance Matrix

PWS

Para

Tasks Standards / AQL Inspection

What How/ Method Who

5.1 Program Management The contractor shall provide

materials and services to accomplish all tasks outlined in this

Performance Work Statement throughout the period of performance of the contract. The contractor shall prepare for and participate in meetings and reviews when required or directed by the

Contracting Officer’s Representative

The contractor shall provide all equipment, material, labor, supervision; supplies and items necessary.

Random onsite inspections.

Response to customer calls.

Government COR or inspector

5.2 Contractor’s Management Report The Contractor’s Daily Status

Report (DSR), indicates the progress of the work, status of the program and of the assigned tasks.

This report shall include information relating to accomplishments, existing or potential problem areas and proposed action to resolve the problems.

Random onsite inspections.

Response to customer calls.

Government COR or inspector

5.3 National Incident Management Subject

Matter Expert (SME) Role Player Support:

Meet the characteristics outlined in the performance work statement.

Personnel are at the site and available as requested;

Random onsite inspections.

Response to customer calls.

Government COR or inspector

5.4 Moulaged Role Players and Support Provide Role Players, Mannequins, and Support to Role Play exercise play for the 08-09 April and 04-08

June Exercises IAW PWS and

Annex A.

Provide exercise scenario specific moulage for casualty role players with the types of medical issues outlined in Para.

5.4 of the PWS.

Random onsite inspections.

Response to customer calls.

Government COR or inspector

5.5 Establishing Training Lanes Contractor will meet all

specifications as outlined in para.

5.5 of the PWS to ensure SVCS setup and reset after the exercise.

Contractor shall set the

SCVS to create a realistic and challenging training environment so the

National Guard teams can gain valuable experience and expertise working in a simulated "real world” incident.

Random onsite inspections.

Response to customer calls.

5.6 Real-World Medical Support Contractor will meet all

specifications as outlined in para.

5.6 of the PWS to ensure real-world medical support is on site for the role players at all times.

Medical personnel are at each site with at least one ambulance at all times and available as requested;

Random onsite inspections

Government COR or inspector

5.7 Gray Water Collection Contractor will meet all

specifications as outlined in para.

5.7 of the PWS to gray water created during the exercise and food service operations is disposed of correctly and in a timely manner.

The contractor will dispose of the gray water at each site at least once per day, up to 3 times each day.

Random onsite inspections

CORRECTIVE ACTION REPORT (CAR)

(If m o r e r o o m is needed, use reverse and identify by number)

1. CON1RACTOR 2. CONTRACT NUMBER 3. TYPE OF SERVICES

4. FUNCTIONAL AREA 5. SUSPENSE DATE 6. CONTROL

NUMBER

7. DEFICIENCY 0 MNOR U MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cau.se of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor Is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTIIORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

I 0. COR RESPONSE TO CON1RACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

0ACCEPTED 0 REJECTED

12. CLOSE DATE

CUSTOMER COMPLAINT RECORD

DATMIME OF

COMPLAINT

SOURCE OF

COMPLAINT

ORGANIZATION BLDG. Number INDIVIDUAL PHONE

NATUE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATFIITME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVEDNALIDATED BY

PERFORMANCE ASSESSMENT REPORT (PAR)

If more space is needed, use reverse and identify by number)

I. CONTRACTff ASK ORDER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE

AND DATE

S. CORPHONE

6. SUSPENSE

DATE

I. PERFORMANCE

7. 0 DEFICIENCY (CHECK ALL BOXES THAT

APPLY)

0NEW

0REPEAT

0 NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH

ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF

DEFICIENCY BOX WAS CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

II. CONTRACTOR REPRESENTATNE 0 CONCUR

0 NON-CONCUR

12. CORRECTNE ACTION ESTIMATED

COMPLETION DATE

13. CONTRACTOR REPRESENTATNE CORRECTNE ACTION AND PREVENTION OF

RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. 0CONCUR 0 NON-CONCUR COR SIGNATURE AND DATE

IS. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATNE REMARKS