CSO-Center for Army Analysis IT Services - Detroit Arsenal_AoI 003 Amendment 01.pdf

Federal Agency: Army Office: Army Contracting Command- Detroit Arsenal (ACC-DTA) AoI Title: Information Technology Support Services CSO AoI Number: AoI 003 AoI Release Date: 01 April 2026 Responses: See W912CH-25-S-C001 Amendment 01 for Procedure Details

1. General Information

1.1 Introduction

This Area of Interest (AoI) is issued utilizing the ACC‑DTA Commercial Solutions Opening W912CH- 25-S-C001. The Center for Army Analysis (CAA) seeks proposals for an innovative Information Technology (IT) services solution to enhance agency-wide IT and desktop support across its internally managed classified Closed Restricted Network (CRN) and its externally managed classified and unclassified network environments. Offerors shall provide a detailed narrative demonstrating their organizational capacity and a proven record of delivering effective, efficient support services comparable in scope to this requirement. The narrative must include specific examples of service delivery models, internal quality control measures, and a summary of historical performance metrics achieved for clients of comparable size and complexity.

This CSO AoI seeks to solicit innovative solutions that meet the objectives detailed in Sections 1.2 and

1.3. The term innovative is defined as any technology, process, or method, including research and development that is new as of the date of proposal submission, or any new application of an existing technology, process or method as of the proposal date. Offerors are encouraged to submit multiple options.

ACC-DTA is not obligated to extend a request for proposal or make an award as a result of this CSO AoI; all awards are subject to the availability of funds and successful negotiations. This CSO AoI is not an authorization to begin performance, and in no way obligates the Government for any costs incurred by the Offeror associated with developing a Response. Prior to commencement of any activities associated with performance under this CSO AoI, the Government will issue a written directive or contractual document signed by the Contracting Officer with appropriate consideration established.

ACC-DTA reserves the right to modify the requirements of this CSO AoI.

The authority to issue this CSO AoI is derived from ACC-DTA Commercial Solutions Opening W912CH-25-S-C001, dated 10 July 2025. The CSO authority is Section 803 of the National Defense Authorization Act for FY2022, Public Law 117-807, and Class Deviation 2022-O0007.

1.2 AoI Background

CAA has a mission to conduct analyses of Army forces and systems in the context of joint and combined operations for key leaders at Headquarters, Department of the Army (HQDA) G-8 and Combined and Unified Commands. CAA’s Data Management Program performs an important role in meeting mission requirements in support of its 150 assigned personnel. CAA’s mission depends on the availability and integrity of authoritative data that requires the effective lifecycle management of both CAA’s supporting data and published work products. To ensure all functional areas are fully covered, CAA requires support services to assist in maintaining the platforms that support the local infrastructure and customer applications. The period of performance is one (1) twelve-month base year with four (4) twelve-month option years.

1.3 Identify AoI Solution

The proposed solution must deliver comprehensive, integrated end-to-end IT service capabilities.

These capabilities shall include:

• Network and switch operations

• Systems administration, system integration, and testing

• Hardware and software configuration management

• Infrastructure management and network administration

• End-user support, service desk functions, and user training

• Hardware and software fielding

• Quality control and performance monitoring

• Support for installs, moves, adds, and changes (IMACs)

• Information and network security services

• Support for Commercial Off-the-Shelf (COTS), Government Off-the-Shelf (GOTS), and locally developed software and databases

• Department of War (DoW), Army, and CAA-mandated IT requirements shall be implemented

• Documentation of standard operating procedures and processes

Offerors shall have the following certifications and clearance at the time of proposal submissions:

• International Organization for Standardization (ISO) 9000, ISO 20000, and ISO 27000

• Capability Maturity Model Integration (CMMI), Maturity Level 3

• Top Secret (TS) Facility clearance

Letters of commitment and resumes are required for the following key personnel:

• Windows System Administrator Senior

• Virtual Machine (VM) ware/Linux System Engineer Senior

• Risk Management Framework Subject Matter Expert (SME) (Cloud)

• Database Administrator

• Audio Visual (A/V) Video Teleconferencing (VTC) Support Engineer Senior

The Offeror shall provide individuals with a security level clearance of Secret, with the exception being in support of CAA’s Sensitive Compartmented Information Facility (SCIF) and Special Access Program (SAP) areas, which require a Top Secret Special Compartmented Information (TS SCI) clearance with SAP level read-ons.

To assist with budgetary planning, offerors should provide a non-binding Rough Order of Magnitude (ROM) for the total estimated cost of this project, from contract award through the first full year of sustainment. This information will be used for planning purposes only and does not constitute a formal pricing proposal.

2. AoI Constraints

Any selected company/companies will be required to be registered in the System for Award Management (sam.gov).

3. Requirements

a) Submission:

A written solution must be sent via e-mail submission by 5:00 P.M (EST); 10 April 2026 with subject line stating INFORMATION TECHNOLOGY SERVICES for AoI 003 Center for Army Analysis to POCs listed below. This deadline supersedes the date listed in CSO W912CH-25-S-C001 Amendment 01 Section 1.3 CSO Procedure.

Solutions received after the specified due date and time will be discarded and not be evaluated by the Government.

AoI Open Period – This AoI shall close at 5:00 P.M (EST): 10 April 2026.

Point of Contacts:

AoI questions can be sent to:

CSO AoI POC: MAJ James Bird, james.k.bird.mil@army.mil

Contract Specialist: Ms. Sarah Kane, sarah.l.kane.civ@army.mil

Contracting Officer: Ms. Elida Kellezi, elida.kellezi.civ@army.mil mailto:james.k.bird.mil@army.mil mailto:sarah.l.kane.civ@army.mil mailto:elida.kellezi.civ@army.mil