PWS_WSOTS_II_10_May_17_v3.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

WIDEBAND SATELLITE COMMUNICATIONS (SATCOM) OPERATIONS

AND TECHNICAL SUPPORT II (WSOTS II)

CONTENTS

Paragraph

1.0 Scope

2.0 Operations and Technical Support

2.1 Site Maintenance & Operations Support

2.2 Depot Support Services

2.3 Management

2.4 WSOTS System Adaptation Requirements

2.5 Transition Period Support

2.6 Government-Furnished Support

LIST OF APPENDICES

Appendix

1.0 SCOPE

1.1 OVERVIEW.

This Performance Work Statement (PWS) for Wideband Satellite Communications (SATCOM) Operations and Technical Support II (WSOTS II) defines the requirements to provide U.S. Army Space and Missile Defense Command/Army Forces Strategic Command (USASMDC/ARSTRAT) with site support and services in support of the Wideband SATCOM missions of the organizations identified in this PWS and the Wideband SATCOM Operational Management System (WSOMS). The WSOMS supports planning, management, and control operations and other services for the Wideband Global SATCOM (WGS) System, Defense Satellite Communications System (DSCS), and commercial satellite systems.

1.2 SUPPORTED ORGANIZATIONS AND FACILITIES.

The WSOTS II contract serves the following organizations: U.S. Army (USA), U.S. Air Force (USAF), U.S. Navy (USN), Defense Information Systems Agency (DISA), Australian Defense Forces (ADF), and other Department of Defense (DOD) and non-DOD organizations. The facilities supporting these organizations are located worldwide. They include the Wideband SATCOM Operations Centers (WSOCs); Regional SATCOM Support Centers (RSSCs); 53rd Signal Battalion Satellite Communications (SATCOM) Battalion Satellite Communications Operation Center (BSOC) Remote Monitor Control Equipment (RMCE) which includes: Lago Patria IT, Arifjan KW, Northwest VA, and Paso Robles CA or similar locations; DISA Engineering Center; DISA Emergency Relocation Site (ERS); DISA Command Center (DCC); DISA NetOps Centers (DNCs); and, Australian Defense Network Operations Centre (DNOC) which includes Canberra, Geraldton, and Harman. In addition, acquisition, training, logistics, and operational support services are provided to the U.S. Army Communications-Electronics Command (USACECOM); Project Manager Defense Communications and Army Transmission Systems (PM DCATS); USACECOM Software Engineering Center (SEC); U.S. Army Cyber Center of Excellence and Fort Gordon (USACCE&FG); and designated SATCOM earth terminals. The location of the supported organizations, facilities, systems and equipment is shown in Appendix 1. RMCE remote locations shall require fly-away (travel status) technical support only.

1.3 SERVICES.

The contractor is responsible for monitoring, configuring, and maintaining the WSOMS Network (WSOMSNET). The contractor shall provide on-site maintenance and repair support and services, operations support and services, and technical assistance; on-call maintenance and repair support and services, operations support and services, and technical assistance; depot and supply support and services; training support and services; logistic support and services; networking support and services; communications analysis support and services; hardware maintenance support and services; software, firmware, and database support and services; and computer system administration and information assurance support and services for the systems, equipment, facilities, and organizations listed in Appendix 1. An incremental upgrade approach is typically used to install new equipment at one or two sites to test and finalize the upgrade before installation at all sites. Both the existing equipment and the replacement equipment will often be operated simultaneously at various sites, requiring contractor to support both versions until transition to the new equipment or version is complete and operation of old system is finally discontinued. The simultaneous use of both DSCS and WGS satellites creates similar requirements to support equipment supporting both satellites.

1.3.1 Equipment. WSOMS is a system of systems incorporating the following equipment, closely associated equipment, and associated support facilities (including support equipment and planned modifications/replacement systems).

Table 1.3.1. Supported Equipment and Associated Service Start/End Dates Equipment Name

- Auxiliary Satellite Control Terminal (ASCT)

- Common Network Planning Software (CNPS)

- DSCS Electronic Counter-Countermeasures (ECCM) Control Subsystem (DECS) Fort Detrick MD and Fort Meade MD only

- DSCS Integrated Management System (DIMS)

- DSCS Operational Support System (DOSS)

- DSCS Operations Control System (DOCS) Training System (DTS)

- Frequency Conversion Subsystem (FCS)

- Global Satellite Configuration Control Element (GSCCE) & Evolution

- Global Terrestrial Critical Control Circuit System (GTC3S)

- Joint Management Operations Subsystem (JMOS)

- Power Management Control Subsystem (PMCS)

- Remote Monitoring and Control Equipment (RMCE)

- Replacement Frequency Modulated Order Wire (RFMOW)

- Replacement Patch and Test Facility (RPTF)

- Replacement Radio Frequency Interconnecting Subsystem (RRFIS)

- Replacement Satellite Configuration Control Element (RSCCE)

- Wideband Remote Monitoring Sensor (WRMS)

- Wideband SATCOM Operational Management System Network (WSOMSNET)

- Wideband SATCOM Trending and Anomaly Resolution Subsystem & WSOMS Mediated Interoperability and Infrastructure (WSTAR/WMII)

- Wideband Training & Certification System (WTCS)

1.3.2 Changes in Services. Changes in facilities, systems, equipment, nomenclatures, locations, and quantities that will have to be supported by the contractor are anticipated throughout the life of this contract. The contractor shall provide cost and technical proposals when assuming on-site support responsibilities for replacement systems as they occur and replacing service on decommissioned equipment with similar service for replacement equipment. These changes are not completely predictable; however, support requirements for these replacement and upgraded systems will typically be similar to that provided for replaced systems.

2.0 OPERATIONS AND TECHNICAL SUPPORT

2.1 SITE MAINTENANCE AND OPERATIONS SUPPORT

2.1.1 Site Maintenance Support. The contractor shall provide the facilities, materials, and services identified in this PWS for site maintenance support of the systems and equipment listed in Appendix 1. The support shall be provided in the areas of system maintainability; technical and engineering support; supply management support; and maintenance, repair, and overhaul support. The contractor will provide documentation as required by this PWS and applicable maintenance and operations documentation. All subsystems, components, and equipment and their replacements making up the systems listed in Appendix 1 shall also be included.

2.1.1.1 Site Maintenance Objectives. The contractor shall plan and execute maintenance and repair for the following operational systems to meet Operational Availability (Ao) and Mean Time to Repair (MTTR) criteria in Table 2.1.1.1. While systems are still in preproduction (e.g., prototype, stop-gap, test, validation) support is required but listed repair requirements need not be met.

Table 2.1.1.1. WSOMS Ao, MTTR, and Repair Requirements

MTTR

(hours) Maximum On-Site Repair Time (hours)

2.1.1.1.1 Systems shall achieve Ao, MTTR, and repair requirements at the system level, including contributions from all system components, but not including the effects of downtime due to external components. For example, the Defense Satellite Communications System (DSCS) DSCS Operational Support System (DOSS) is comprised of the following elements: Defense Network Planning Software (DNPS), Common Network Planning Software (CNPS), DSCS Integrated Management System (DIMS), WSOMS Workstations, and the WSOMS Local Area Network (LAN) at each site. The DOSS Ao shall include the effects of the listed elements of the DOSS system, itself, but shall not include effects of Wide Area Network (WAN) outages.

2.1.1.1.2 Systems With Unspecified MTTR Criteria. If a WSOTS-supported system is a “preproduction model” and/or the MTTR is not stated for a system, the contractor shall strive to maintain and repair these items with an Ao of not less than 99%, Maximum On-Site MTTR Not To Exceed (NTE) 3 hours, and Maximum On-Site Repair Time NTE 72 hours on a “best effort” basis. Contractor goal in these cases is generally to accelerate system deployment, maximize immediate operational utility, and facilitate operational and materiel improvements.

2.1.1.1.3 The contractor shall calculate and report site reliability and performance data on a quarterly basis in the Equipment Status Report (CDRL A011) for all equipment in Table 2.1.1.1. MTTR calculations begin at date and time of failure and end at the date and time equipment is restored to full operational status and shall be based only on data from that quarter’s performance creating a “snapshot” of system status as compared to the previous four quarters of system status. Authorized and scheduled outages for required system administration, accommodation of software developer test activities, system upgrades, and outages caused by facility power interruptions or Government ordered equipment shutdowns will be recorded but shall not be included in contractor Ao and MTTR calculations. Regardless of Government reporting requirements, contractor shall use all data as needed to assess system health and identify actions needed to achieve Ao and MTTR objectives.

2.1.1.2 Hardware Maintenance and Supply Support.

2.1.1.2.1 The contractor shall perform hardware maintenance of the systems, subsystems, and equipment and provide supply support in accordance with Maintenance Allocation Charts (MACs), Joint Logistics Support Plans (JLSPs), technical manuals (TMs), maintenance support plans, and logistics support plans.

2.1.1.2.2 The contractor shall perform Preventive Maintenance Checks and Services (PMCS) and actions to include scheduling and conducting PMCS in order to minimize equipment failure in accordance with applicable documentation. The contractor shall perform trend analysis using failure report data.

2.1.1.2.3 The contractor shall coordinate maintenance schedules to avoid mission disruption.

2.1.1.2.4 The contractor shall interface with on-site maintenance and supply personnel and depot personnel for all systems and equipment for necessary repair and spares support.

2.1.1.2.5 The contractor shall analyze maintenance data and provide logistic recommendations based upon this information to improve overall system performance.

2.1.1.2.6 The contractor shall pack and ship repairable items to the contractor’s depot. (Packing and shipping to the Military Department (MILDEP) is not required.)

2.1.1.2.7 The contractor shall perform any Modification Work Order (MWO) that is authorized for site installation by site maintenance personnel for contractor maintained systems.

2.1.1.2.8 The contractor shall perform IUID work in accordance with description of work contained in Appendix 6.

2.1.1.2.9 The contractor shall provide maintenance and supply advice and assistance for the Government-maintained equipment on an occasional basis, as requested by the site Contracting Officer Representative (COR).

2.1.1.2.10 The contractor shall provide maintenance and supply support in cooperation with Government and other contractors. Responsibility for each type of maintenance and supply support is described in PWS, technical manuals, and summarized in Table 2.1.1.2.10.

Table 2.1.1.2.10. WSOTS Operator/Maintainer Maintenance Summary System or Subsystem Unit Support Operator/ Maintainer Direct Support Maintainer

RSCCE

(AN/FSQ-198)

DOSS/DIMS/

WSOMSNET /Domain File Server (AN/FYQ-110C)

WSOTS

GTC3S

(AN/FSC-130)

DTS

United States Army Cyber Center of Excellence and Fort Gordon (USACCE&FG)

Radio Frequency Interface Subsystem (RFIS)/Replacement Radio Frequency Interface Subsystem (RRFIS)

(AN/FSQ-150)

Replacement Patch and Test Facility (RPTF)

(AN/FSQ-160)

Frequency Conversion Subsystem (FCS)

(AN/FSQ-158)

Auxilliary Satellite Control Terminal (ASCT)

(AN/GSC-52)

DSCS Electronic Counter-Countermeasures (ECCM) Control Subsystem (DECS) - Control Console (CC) (AN/FSC-115) A/B Co Only

Replacement Patch and Test Facility (RFMOW)

(AN/FSC-131)

GSCCE & GSCCE-Evolution (EVO)

(AN/FSQ-208)

JMOS

(AN/FSC-136)

Wideband Remote Monitoring Sensor (WRMS) (AN/FSQ-234)

2.1.2 Site Operations Support. The contractor shall perform operations support functions at the sites indicated in Appendix 1 and as detailed in the following paragraphs. The contractor shall also provide operational assistance to the site personnel as directed by a COR. Where requirements overlap multiple functional areas, the contractor shall manage and integrate elements from all necessary areas in such a way that the overall requirement is satisfied and the need for Government oversight is minimized, but Government oversight is an integral part of the process. The contractor shall provide operations support, technical assistance, and training to user personnel in operations and maintenance. The contractor shall also support fault diagnosis, information technology, and repair of the systems and equipment. This operations support, technical assistance, and training shall be provided by the resident on-site contractor personnel. On-call operations and technical support shall be provided at any WSOTS-supported location where resident contractor personnel are not assigned. On-call operations and technical site support for instruction or reports shall be provided within 48-hours of requests, unless otherwise specified below. The contractor shall facilitate operations and technical support needed to actually keep equipment operational through the most expeditious means available, whether via direct, subcontract, or local purchase support, as needed. The contractor shall also provide operations and technical assistance for the new WSOMS equipment and systems, as existing systems are replaced.

2.1.2.1 SATCOM Transmissions Control Operations Technical Support and Analysis. The contractor shall provide SATCOM transmissions control and operations technical support and analysis services and technical assistance as needed to operations personnel to analyze SATCOM transmissions, configurations of SATCOM accesses, and link performance of these SATCOM accesses.

2.1.2.2 Wideband Global SATCOM (WGS) Subject Matter Expert (SME) Support. The contractor shall provide WGS satellite subject matter expertise to support technical assistance, analysis, and informal training related to the WGS satellite and the GSCCE. The contractor shall function as technical liaison for the WGS satellite and the GSCCE and shall support the 53rd Signal Battalion (53rd Sig Bn), 1st Space Brigade (1st Space Bde), SATCOM Support Centers (SSCs), Australian Defence Network Operations Centre (DNOC), and SATCOM System Experts (SSEs) in working groups and other meetings as directed by the COR. The contractor shall also lead or participate in spacecraft operations support, analysis, and reporting tasks as directed by a COR. The WGS SME shall be based at a location mutually agreed upon by the Contractor and the Government and shall travel as necessary to support requirements at other sites as well as technical meetings. COR approval shall be obtained prior to performing travel.

2.1.2.3 DSCS SME Support. The contractor shall provide DSCS subject matter expertise to support technical assistance, analysis and informal training related to the DSCS satellite and the RSCCE. The contractor shall function as technical liaison for the DSCS satellite and RSCCE and shall support the 53rd Sig Bn, 1st Space Bde, SSCs, and SSE in working groups and other meetings as directed by the COR. The contractor shall also lead or participate in spacecraft operations support, analysis and reporting tasks as directed by the COR. The DSCS SME shall be based at a location mutually agreed upon by the Contractor and the Government and shall travel as necessary to support requirements at other sites, as well as technical meetings. COR approval shall be obtained prior to performing travel.

2.1.2.4 Control System and Subsystem Operations Technical Support and Analysis. The contractor shall provide control system and subsystem operations technical support and analysis services as needed to operations personnel in developing and updating methodologies for reviewing and analyzing data output from multiple control and monitoring systems to resolve inconsistencies, identify anomalous conditions, and determine system application and operational techniques.

2.1.2.5 Payload Control Operations Technical Support and Analysis. The contractor shall provide payload control and operations technical support and analysis services on the command and control of a satellite’s communications payload as needed, to include supporting operations personnel to develop and implement procedures for identification and resolution of complex satellite anomalies and performing satellite statistical and performance analysis.

2.1.2.5.1 The contractor shall provide technical support to operations personnel to develop and implement satellite payload reconfigurations, procedures, timelines, payload pass plans, and test plans.

2.1.2.5.2 The contractor shall provide emergency advice and assistance to operators during real-time spacecraft anomalies and after action reporting to document operational lessons learned.

2.1.2.5.3 The contractor shall generate payload control subsystem archival media and data in a format compatible with the satellite sustainment contractor’s Data Processing Facility (DPF) or as directed by a COR.

2.1.2.5.4 RESERVED.

2.1.2.5.5 The contractor shall support and generate special data collections for a payload control subsystem to aid in satellite testing, anomaly analysis, and other data needed to support operations as directed by a COR.

2.1.2.5.6 The contractor shall provide operational assistance to the site personnel, on an occasional basis, as requested by a COR.

2.1.2.6 Site Operations and Technical Reporting Support and Analysis. The contractor shall provide site operations and technical reporting support and analysis services and technical assistance and provide support as needed to operations personnel to generate and analyze operational reports and logs as defined in this PWS and as directed by a COR. The contractor shall provide input to technical and operational reports and logs and develop and submit hardware and software problem reports when appropriate and based on the technical reporting, guidance, and direction provided by a COR. The contractor shall also make all reports, logs, and supporting products available to operations personnel, as directed by a COR. ((Contract Data Requirement List (CDRL A001)).

2.1.2.6.1 The contractor shall maintain a daily maintenance and event log and ensure that required information from the log is incorporated into the site equipment and operations Master Station Log (MSL). Contractor shall make log available to site COR and operations personnel, as directed by a COR.

2.1.2.6.2 The contractor shall prepare and submit to the Government periodic technical reports detailing work progress, analyzing outstanding technical issues, and presenting recommendations.

2.1.2.6.3 The contractor shall analyze maintenance data and provide logistic recommendations based upon this information to improve overall system performance.

2.1.2.6.4 The contractor shall provide input to operational reports.

2.1.2.6.5 The contractor shall develop and submit hardware and software problem reports, as necessary.

2.1.2.7 Site Inspection Support. The contractor shall support the site leadership and operations personnel in preparing for and participating in inspections and Command Inspections and Evaluation Program (CIEPs) activities. Support shall include preparations for and conduct of activities needed to ensure contractor activities and responsibilities meet inspection standards and processing post inspection findings and reporting activities.

2.1.2.8 On the Job Training (OJT) and Informal Training Support. The contractor shall provide OJT and other informal training to site operations personnel as site Operations Tempo and contractor maintenance schedule allows. OJT is considered to be informal, over-the-shoulder type training and will typically consist of refresher, sustainment, and enhancement training required to execute operational and maintenance duties. Informal training is considered to be opportunity training based on site situational and operational events and activities. The contractor shall also assist site personnel as requested in the development of site-specific OJT programs. All activities related to OJT and informal training will be coordinated with site leadership personnel and documented in accordance with guidelines provided by site leadership personnel and a COR. In addition, as appropriate, the contractor shall coordinate training schedules and topics with the cognizant responsible authority for the site prior to implementation.

2.1.2.9 Site Management and Liaison Support. The contractor shall manage contractor personnel and maintenance of the contractor-maintained equipment located at the sites listed in Appendix 1. The contractor shall direct, monitor, and review all contract performance on site and ensure no personal services or out of scope work is performed. Suspected requests for personal services or otherwise out to scope work shall be reported directly to the Program Manager (PM)/COR and Contracting Officer (KO) for resolution. In addition, the contractor shall assist and act as primary contract technical liaison with contractor technical experts, representatives of other contractors, and U.S. Government personnel as directed by a COR.

2.1.2.10 Site LAN and WAN Management and Liaison Support. The contractor shall provide management and technical support for all aspects of the operation and management of LANs and the WANs that support the WSOMS using contractor support based with the Wideband Consolidated SSE in Colorado Springs at Building 3, Peterson Air Force Base (AFB) and 53rd Sig Bn, 1555 North Newport Road, Colorado Springs, Colorado. The contractor shall ensure that overall WSOMS performance over the WAN and LANs support the requirements of day-to-day operations. The contractor shall monitor WAN and LAN performances, identify trouble areas, and provide technical support to the responsible parties to correct problems. In addition, the contractor shall assist and act as primary contract technical liaison with contractor technical experts, representatives of other contractors, and U.S. Government personnel as directed by a COR. The contractor shall also support circuit upgrades and activations. The Government shall provide office space and equipment in Government facilities located in Colorado Springs for the contract support that will support this effort. On-site support shall be provided during local day shift (approx 0730 - 1630 hours), 5 days a week, (excluding weekends and Government-recognized holidays).

2.1.2.11 System Administration Support. The contractor shall verify the actions of Government System Administrators (SAs) located at the WSOMS facilities and supporting WSOMS facilities. The contractor shall coordinate with contractor personnel at the WSOMS sites, Post Production Software Support/Post Deployment Software Support (PPSS/PDSS) personnel, and other support personnel to schedule installation of software upgrades and releases on WSOMS systems and confirm that patches and fixes are applied and implemented correctly. In addition the contractor SAs must be certified in Network+ or Security + courses and shall meet personnel security and training requirements for duties, as required by AR-25 and other applicable documents.

2.1.2.12 On-Site and On-Call Response Coverage and Support. On-site operations and maintenance support and coverage is required at the locations identified in this PWS and detailed in Appendix 1 and the following subparagraphs. Where 24 hours per day, 7 days a week coverage for operational and maintenance support is required, support and coverage is required on Government-recognized holidays. Where 8, 12, or 16 hours per day, 5 days a week coverage for operational and maintenance support is required, coverage is not required on Government-recognized holidays except for on-call response coverage in the event of emergencies or other activities as directed by the COR. The contractor’s on-call response strategy and implementation shall provide an on-call response method (e.g., pager, cellular telephone) that will provide the Government the ability to contact contractor support personnel. The method of on-call response shall achieve an initial contact response from the designated contractor support personnel to site Government personnel within 15 minutes of notice. The contractor shall facilitate the repair and/or replacement of failed components through the most expeditious means available (such as subcontract support, local purchase, repair, etc.). Contractor shall “arrive on location” with individuals qualified to make needed repairs as shown below, but does not need to “arrive on location” for activities that can be done remotely. Hours specified herein do not preclude use of additional on-site hours for scheduled equipment maintenance performed by contractor, nor do they prohibit contractor from using scheduled onsite hours for scheduled maintenance, as well. Maximum number of Government furnished workstations dedicated to contractor support is listed in Table 2.6.1.1 of this PWS, though they may or may not be staffed at all times, according to contractor’s accepted approach.

2.1.2.12.1 USASC&FG Coverage and Support. The contractor shall provide on-site shift coverage and operational and maintenance support for USASC&FG during Government-manned shifts. The normal USASC&FG training schedule is to have 1 shift per day (0830 - 1630 hours and 1530 - 2400 hours), 5 days a week, (excluding weekends and Government-recognized holidays). As directed by the COR, support for a “midnight” shift training class (1200-0800 hours) may be required, instead of the daytime shift.

2.1.2.12.2 DCC, DISA ERS, and DISA Engineering Center Coverage and Support. The contractor shall provide on-call response operational and maintenance support for the DISA Command Center (DCC), DISA ERS, and DISA Engineering Center. On call support shall be provided 24 hours per day, 7 days per week, and 365 days per year. On-call response shall achieve an initial contact response from the designated contractor support personnel within 15 minutes and arriving at location to begin service not more than 2 hours after the request. Weekly site visits will be required for routine software and hardware maintenance at DISA DCC, and Engineering Center sites. A monthly site visit is required at the DISA ERS facility for hardware and software maintenance.

2.1.2.12.3 USASMDC/ARSTRAT RSSC-Europe, DISA DNC-Europe, and Theater Coverage and Support. The contractor shall provide on-call response operational and maintenance support for DNC-Europe, RSSC Europe, and Croughton Technical Control Facility 24 hours per day, 7 days per week, and 365 days per year. On-call response shall achieve an initial contact response from the designated contractor support personnel within 15 minutes of notice and arrival at location to begin service not more than 2 hours after Government request, except for the Croughton location which shall be arrived at by the time coordinated between the COR and the contractor on a case-by-case basis. Weekly site visits will be required for routine software and hardware maintenance at DISA DNC-Europe site. On-site support shall be provided during local day shift at RSSC Europe (approx 0730 - 1630 hours), 5 days a week, (excluding weekends and Government-recognized holidays). RSSC Europe support includes administration and maintenance of Government-operated Secure Internet Protocol Router Network (SIPRNET) and Non-classified Internet Protocol Router Network (NIPRNET) laptops, desktop computers and peripherals, including those not connected to WSOMS. Both RSSC-Europe and DISA DNC-Europe are collocated in Patch Barracks, United States European Command (USEUCOM), Vaihingen, GE.

2.1.2.12.4 USASMDC/ARSTRAT RSSC–Pacific, DISA DNC-Pacific, and Theater Coverage and Support. The contractor shall provide on-call response operational and maintenance support for DNC-Pacific and RSSC-Pacific 24 hours per day, 7 days per week, and 365 days per year or as required to support operations. On-call response coverage shall achieve an initial contact response from the designated contractor support personnel within 15 minutes and arrival at location to begin service not more than 2 hours after Government request. Weekly site visits will be required for routine software and hardware maintenance at DISA DNC-Pacific site. RSSC-Pacific support includes administration and maintenance of SIPRNET and NIPRNET laptops, desktop computers and peripherals at location, including those not connected to WSOMS. RSSC-Pacific is located on Wheeler AFB, HI, and DNC-Pacific is located at Ford Island, HI.

2.1.2.12.5 US Army Space and Missile Defense Command (USASMDC)/Army Forces Strategic Command (ARSTRAT) Regional SATCOM Support Center (RSSC) East and Theater Coverage and Support. The contractor shall provide on-call response operational and maintenance support for RSSC-East 24 hours per day, 7 days per week, and 365 days per year. On-call response shall achieve an initial contact response from the designated contractor support personnel within 15 minutes and arriving at location to begin service not more than 2 hours after the request. On-site support MAY be provided in Government facilities during local day shift at RSSC-East (approx 0730 - 1630 hours), up to 5 days a week, (excluding weekends and Government-recognized holidays). RSSC-East support includes administration and maintenance of SIPRNET and NIPRNET laptops, desktop computers and peripherals at location, including those not connected to WSOMS. RSSC-East is located on MacDill AFB.

2.1.2.12.6 USASMDC/ARSTRAT CIO/G-6 Wideband Consolidated SSE (C-SSE), 53rd Sig Bn Headquarters (HQ), and RSSC-West Support. The contractor shall provide on-call response operational and maintenance support for RSSC-West, Consolidated SATCOM System Expert (C-SSE), and 53rd Sig Bn HQ equipment in Colorado Springs, CO area 24 hours per day, 7 days per week, and 365 days per year. On-call response shall achieve an initial contact response from the designated contractor support personnel within 15 minutes and arriving at location to begin service not more than 2 hours after the request.

2.1.2.12.7 RESERVED.

2.1.2.12.8 Remote Operational and Maintenance Support for DNOC and Austrailian Defense Forces (ADF). The contractor shall provide remote operational and maintenance support for the DNOC and ADF remote operations support sites within Australia 24 hours per day, 7 days per week, and 365 days per year. On-site support to all locations shall be fly-away (travel status) on-call, as directed by the Government PM/COR, with contractor arriving on location as proposed and accepted by the Government.

2.1.2.12.9 USASMDC/ARSTRAT WSOC Coverage and Support. The contractor shall provide on-call response operational and maintenance support for the Fort Detrick, Maryland; Fort Meade, Maryland; Fort Buckner (Okinawa, Japan); Landstuhl, Germany; and Wahiawa Hawaii WSOCs 24 hours per day, 7 days per week, and 365 days per year (24/7/365). At a minimum, contractor shall also maintain at least one (1) employee onsite 24/7/365 to support WSOC operations. On-call response coverage shall achieve an initial contact response from the designated contractor support personnel within 15 minutes and arriving at location to begin service not more than 2 hours after the request. The contractor shall also provide support to WSOC remote operations support sites in support of WSOMS activities associated with remote control operations.

2.1.2.12.9.1 Control System and Subsystem Support. The contractor shall provide support at each WSOC to satisfy on-site shift coverage and operational and maintenance requirements 24 hours per day, 7 days a week. All onsite contractor personnel shall support and conduct training of assigned Government personnel during non-busy periods at the WSOCs to maximize contractor’s contributions to overall mission success

2.1.2.12.9.2 Shop Stock and Supply Management Support. The contractor shall provide shop stock and supply management support to the sites in Table 2.1.2.12.9.2, below. The contractor shall coverage as required to support operations. On-site support shall be provided during local day shift at WSOCs (approx 0730 - 1630 hours), 5 days a week, (excluding weekends and Government-recognized holidays). The contractor shall perform the duties as defined by Army Regulations (ARs) and site Standard Operating Procedures (SOPs).

Table 2.1.2.12.9.2. Shop Stock and Supply Management Support

2.1.3 RMCE and JMOS Support. The contractor shall provide on-call technical and engineering support and response operational and maintenance support for the RMCE and JMOS equipment 24 hours per day, 7 days per week, and 365 days per year. For remote locations where there are no on-site contractor personnel and only “on call” support is provided, the contractor’s method of on-call response shall achieve an initial Government contact response from the designated contractor support personnel within 15 minutes, followed by arrival at RMCE locations. Contractor shall arrive at equipment locations in close proximity to WSOCs (locations indicated as “WSOC” or “Collocated Earth Terminal (ET)” in Table 2.1.3) to begin service not more than 2 hours after the request..

Table 2.1.3. RMCE and JMOS Locations

2.1.3.1 The contractor is the primary maintainer of the JMOS and RMCE. The contractor shall provide on-site support and training to the local site personnel. The contractor shall also provide remote support via remote administration and maintenance support as proposed in the technical approach or as directed by the COR.

2.1.3.2 The contractor shall serve as a key interface for all technical matters between the Government and the Field Services Representatives (FSR) concerning RMCE and JMOS hardware systems.

2.1.3.3 The contractor shall analyze RMCE and JMOS maintenance data and coordinate appropriate preventative and corrective maintenance actions with the site personnel to minimize equipment outages.

2.1.3.4 The contractor shall investigate anomalies and provide technical assistance to resolve problems beyond the expertise and/or capability of RMCE and JMOS users and maintainers.

2.1.3.5 The contractor shall periodically review site performance of RMCE and JMOS equipment and analyze for abnormal system performance or failure trends.

2.1.3.6 Upon direction of the COR, the contractor shall provide RMCE and JMOS maintenance and logistics support to facilitate the repair and/or replacement of failed components through the most expeditious means available (e.g., subcontract support, local purchase, repair).

2.1.3.7 Contractor personnel located at the WSOCs shall conduct maintenance visits to RMCE and JMOS locations to perform preventive and demand maintenance and to provide training, as directed by the PM DCATS RMCE and JMOS Project Leads and coordinated through the COR for this contract. Travel for scheduled maintenance shall not be scheduled without written direction from the COR and the contractor shall coordinate the site visit with the local command at least 30 days in advance. Travel for demand maintenance will be coordinated with the local command in the most expeditious and authorized manner.

2.1.4 Catalogue Training Support. The contractor shall develop, maintain, and conduct training courses to include all operational aspects of the WSOMS systems and subsystems supported under this contract. The contractor shall update and post a new Training Course Catalog (CDRL A008) describing all available courses in February, each year.

2.1.4.1 Training Development (TD). The contractor shall revise current course material or develop new course material based on changes to hardware and software baselines for control systems and ancillary equipment, using Government-provided New Equipment Training (NET) packages or other source materials developed by the applicable production or PPSS/PDSS contractor. Courses shall cover all aspects of the operation of the systems, in accordance with current Concepts of Operations and SOPs. The GSCCE and RSCCE courses shall additionally cover WGS and DSCS III satellite fundamentals, as applicable. For the GSCCE and the RSCCE courses, the contractor shall provide personnel experienced in the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) process that supports institutional training, structured self-development and distributed learning. The contractor shall execute training development in accordance with Training and Doctrine Command (TRADOC) Regulation 350-70 series to meet Army accreditation standards. The contractor shall utilize Training Development Capability (TDC) and any other mandated databases. Revisions to the Program of Instruction (POI) of existing courses shall be approved by the COR prior to revision of the course material. Each course listed in the Training Course Catalog shall be reviewed and updated as directed by the COR and not less than twice per year.

2.1.4.2 Formal Training On-Site. Each contract year, the contractor shall provide formal training on-site as detailed in Table 2.1.4.2. Additional training blocks and POI development may be added through System Adaptation modifications, based on site training needs or as directed by the COR.

Table 2.1.4.2 Annual On-Site Training

80-hour Option Block (all courses other than GSCCE or RSCCE)

2.1.4.3 Training Course Requirements. Class size will normally not exceed 10 students. Training shall be conducted on-site (at each site or at designated location). The contractor shall integrate any New Equipment Training (NET) packages into the appropriate block of instruction as fielding occurs. The contractor shall deliver course results following each course (CDRL A009). The contractor shall issue a certificate of training and list of personnel trained upon successful completion of each course.

2.1.5 Foreign Operations. The contractor shall identify all requirements for German, Japanese, and Australian employees, as well as any additional countries where ongoing operations may be required. The contractor is responsible for complying with all foreign government requirements for contractor employees assigned or on Temporary Duty (TDY) status to foreign locations.

2.1.5.1 Status of Forces Agreements (SOFA) Requirement. The contractor shall understand and comply with the applicable SOFA requirements at overseas locations, when applicable.

2.1.5.2 International Traffic in Arms Regulations (ITAR) and Technical Assistance Agreement (TAA) Requirement. Contractor shall take all actions needed to comply with ITAR and TAA requirements, when providing services or information to any foreign personnel or developing products for U.S. Government personnel.

2.1.5.3 International Memorandums of Understanding (MOU). The contractor shall conduct all elements of this contract in accordance with requirements of MOUs between the US and supported foreign countries. Currently, support governed by an MOU is limited to Australia, but these provisions will also apply to any other countries that later require MOU support provided by US via WSOTS II.

2.1.5.3.1. The contractor shall provide the US Government with unrestricted rights to use and disclose information generated in support of project information (i.e. any information provided to, generated in, or used in this project or contract in support of MOU requirements) as required by applicable MOU sections regarding disclosure and use of project information, contract information, security information, controlled unclassified information, third party sales and transfers, and amendment, termination, entry into effect, and duration, of the MOU.

2.1.5.3.2 The contractor shall not retransfer or otherwise use export-controlled information furnished by one MOU participant (e.g. United States or Australia) to another participant for any purpose other than the purposes authorized by their MOU. The Contractor shall not retransfer export-controlled information to another contractor or subcontractor unless that contractor or subcontractor has been legally bound to limit use of the information to the purposes authorized under MOUs. Export-controlled information furnished by one participant under this MOU may only be retransferred by another participant to its contractors if the legal arrangements required by this paragraph have been established.

2.1.5.3.3 Restriction on transfer of information also applies to contractors and subcontractors prior to award of this contract and subsequent modifications while contractors are still “prospective contractors,” (i.e. they are given proposal support project information prior to receipt of contract or modification award.) Prior to award of this contract and modifications, the contractor will not retransfer or otherwise use export-controlled information furnished by any MOU participant for any purpose other than responding to a solicitation issued in furtherance of the purposes authorized under this MOU. Contractors shall not use such information for any other purpose, whether or not they are awarded a contract based on information provided. Contractors also shall not retransfer the export-controlled information to a prospective subcontractor unless that prospective subcontractor has been legally bound to limit use of the export-controlled information for the purpose of responding to the solicitation. Export-controlled Information furnished by one participant under MOUs may only be retransferred by another participant to its prospective contractors if the legal arrangements required by this paragraph have been established. Prior to any contract award or modification, prospective contractors shall notify the USASMDC/ARSTRAT KO immediately, before contract award, if they are subject to any license or agreement that will restrict their freedom to disclose Information or permit its use. Prospective contractors shall employ their best efforts not to enter into any new agreement or arrangement that will restrict their freedom to disclose information or permit its use.

2.1.6 Computer System Administration and Information Assurance (IA) Support. The contractor shall provide system administration and IA subject matter expertise and support functions to enable WSOMS to comply with the Army’s transformation of Information Systems and IA requirements. The contractor shall also participate in Information Assurance Working Groups (IAWGs) and assist the IAWG in addressing on-site WSOMS IA duties, responsibilities, and instructions and make recommendations to the Government on how to better comply with IA regulations. Computer system administration and IA support will include, but not be limited to, WSOMS control system and subsystem support and services, WSOMSNET support and services, WSOMS external connections support and services (including networks/equipment used by Government personnel in WSOCs, RSSCs and other facilities containing WSOMS and WSOMSNET equipment but not connected to WSOMSNET, directly), Net Centric Data Sharing efforts in support of legacy system migration, and implementation and production support to the Army’s Enterprise Resource Planning (ERP) implementations and associated elements of ongoing logistics modernization initiatives related to WSOMS and WSOMSNET. Computer support requirements shall include all operating system client and server administration; network convergence; maintaining production logistic systems at current release levels; systems analysis, systems engineering, relevant IA tools, and programming analysis for the sustainment of the production environments for Army logistic initiatives; application lifecycle management, and process improvement initiatives associated with WSOMS and WSOMSNET. The contractor shall maintain expertise on the functional and business process environments of the customers supported and shall be responsible for adapting systems to incorporate technology changes. Specific requirements detailed in this PWS are based on the WSOMSNET current network and WSOMS subsystem architecture. Services are currently limited to networks and WSOMS systems listed in Appendix 1, but may be expanded to other similar locations, as system expands in the future.

2.1.6.1 IA Support. The contractor shall support Government IA activities and perform the duties and responsibilities as outlined by the IAWG and the applicable IA regulations including Department of Defense Directive (DoDD) 8500.01E, DoDD 8570.01-M, and AR 25-2. The contractor shall also support IA-related vulnerability assessment and management activities.

2.1.6.2 Secret Internet Protocol Router Network (SIPRNET) and Non-Secure Internet Protocol Router Network (NIPRNET) Support. The contractor shall provide SIPRNET and NIPRNET support at WSOCS and RSSCs that is not otherwise provided by NETCOM/DISA. There will be approximately 34 NIPR commercial type desktop computers, 3 color printers, and 5 black and white (B&W) printers and 2 copiers per WSOC for NIPRNet. There are approximately 19 SIPR commercial type desktop computers, 1 copier, and 1 color and 1 B&W printer per WSOC for SIPRNet. There are also approximately 21 SIPR and 21 NIPR commercial type desktop computers, 4 laptop computers, 4 color printers, and 5 B&W printers per RSSC.

2.1.6.3 New Applications and System Reconfiguration Support. The contractor shall reconfigure equipment and develop government-coordinated procedures or scripts as required to support new applications, re-engineered equipment, and/or new uses of WSOMS systems.

2.1.6.4 LAN and WAN Support. The contractor shall perform hardware maintenance, configuration control, network administration, and software loading and unloading for the sites’ WSOMS-related operational LANs and WANs and unrelated networks, as directed by the COR at locations identified in Appendix 1 that is not otherwise provided by NETCOM/DISA.

2.1.6.5 Operating System and Database Management Support. The contractor shall perform the operating system and database management of applications software specific to the systems listed in Appendix 1.

2.1.6.6 Software Installation and Upgrade Support. The contractor shall install software upgrades received from WSOMS Post-Product Software Support (PPSS)/Post Deployment Software Support (PDSS) and other authorized development organizations on the systems listed in Appendix 1.

2.1.6.7 Database Operations and Maintenance Support. The contractor shall perform database operations and maintenance activities and monitor databases daily to ensure that each database is performing properly and is available to WSOMSNET customers. The contractor shall monitor database space, Central Processing Unit (CPU) resource allocation, and reallocate resources to meet Government specified resource criteria. The contractor shall monitor and evaluate database and software problems to determine cause. The contractor shall coordinate problem identifications and resolutions with personnel as identified in the PWS. The contractor shall write, modify, and execute shell scripts and Standard Query Language (SQL) scripts to perform routine and special system procedures. The contractor shall support developers for all Relational Database Management System (RDBMS)-related or similar tools and problems. The contractor shall maintain data files and document procedures involved in performing the previously mentioned tasks.

2.1.6.8 Database Configuration Management and Software Installation Support. Types of databases used in WSOMS include, but are not limited to, Oracle, Conference On Data Systems Languages (CODASYL), and Microsoft SQL.