Updated_Laserfiche_PWS.pdf
PDF 314 KB Posted
- Attached to
- FY19 Laserfiche Renewal Federal contract opportunity
- Solicitation number
- W9124P-19-R-3377
About this file
Updated PWS
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Updated_Laserfiche_Product_Description_Requirements.pdf | ||
| Redacted_Updated_JA_Memorandum_For_Laserfiche.pdf | ||
| FY19_Laserfiche_Renewal_W9124P-19-R-3377_QandA.docx | DOCX document | |
| Laserfiche_Software_PD.pdf | ||
| FBO_Questions.pdf | ||
| Laserfiche_Support_PWS.DOCX | DOCX document |
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Text version
AMCOM Laserfiche Support Page 1
Performance Work Statement (PWS) Laserfiche Support
Support Level Requirements:
Value Added Reseller (VAR) Staffed Laserfiche Help Desk 8:00am-5:00pm CST Monday-Friday
VAR in-house expert level knowledge of the following Laserfiche functions:
o Quick Fields o Workflow o WebLink Administration o Web Access o Audit Trail Reporting o SDK o SharePoint Integration o FIPS Compliance
Escalation to Laserfiche Technical Support when unable to resolve within 3 days Online Knowledge Repository providing self-help, on-demand access to FAQ pages, training resources, and how-to documents and videos - unlimited access for 24 users.
On-Site Requirements:
If on-site professional services are required, these will be acquired via a separate contract.
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