FBO_Questions.pdf
PDF 36 KB Posted
- Attached to
- FY19 Laserfiche Renewal Federal contract opportunity
- Solicitation number
- W9124P-19-R-3377
About this file
Vendor questions answered.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Redacted_Updated_JA_Memorandum_For_Laserfiche.pdf | ||
| FY19_Laserfiche_Renewal_W9124P-19-R-3377_QandA.docx | DOCX document | |
| Updated_Laserfiche_Product_Description_Requirements.pdf | ||
| Updated_Laserfiche_PWS.pdf | ||
| Laserfiche_Support_PWS.DOCX | DOCX document | |
| Laserfiche_Software_PD.pdf |
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Text version
Question 1: Can you clarify the requirements for Training Center Subscription for up to 24 users?
Answer 1: Requirement for up to 24 users to be able to access Laserfiche training materials, Q&A and documentation as needed.
Question 2: Is the requirements for access to Training Center, including our location or yours?
Answer 2: Users location.
Question 3: Would you know what version of Laserfiche RIO Records Management the Department of Army is currently using?
Answer 3: 10.4
Question 4: We understand you require priority technical support. The item codes indicate you have Basic support. Can you clarify if the Army currently has Premium LSAP or Basic LSAP?
Answer 4: Customer is requiring a live Helpdesk that will be readily available during business hours Monday – Friday. If this falls under premium support, that’s the customer needs.
Question 5: A requirement is asked for Quickfield Complete, it does not specify LSAP yet the item code refers to LSAP. Is LSAP specified?
Answer 5: LSAP should be included.
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