Laserfiche_Support_PWS.DOCX

DOCX document 30 KB Posted

Attached to
FY19 Laserfiche Renewal
Solicitation number
W9124P-19-R-3377
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Performance Work Statement for services needed.

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Performance Work Statement (PWS) Laserfiche Support

Support Level Requirements:

· Staffed Laserfiche Help Desk 8:00am-5:00pm CST Monday-Friday

· In-house expert level knowledge of the following Laserfiche functions:

· Quick Fields

· Workflow

· WebLink Administration

· Web Access

· Audit Trail Reporting

· SDK

· SharePoint Integration

· FIPS Compliance

· Escalation to Laserfiche Technical Support when unable to resolve within 3 days AMCOM Laserfiche Support Page 1

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