ATCH_6_QUALITY_ASSURANCE_SURVEILLANC_PLAN.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

The Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this PWS. It is designed to provide an effective method of monitoring contractor performance.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The QASP is based on the premise the Government desires to maintain a quality standard in cleaning and maintaining of facilities. This service contract is the best means of achieving that objective.

The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control plan is the driver for product quality. The contractor is required to develop a plan of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control plan approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control plan is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

PERFORMANCE REQUIREMENT SUMMMARY

Performance

Objective Performance

Standard Performance

Threshold

Mowing Services

In accordance with Section C-2 of the PWS and within the completion time stated in the Contractor’s approved work Schedule.

All Mowing Services (Line Items 0001, 0002, 0003, 0004, 0005, 0006, and 0007 and corresponding Option Year if exercised) are without two (2) valid complaints for the month.

Cleaning Services In accordance with Section C-3 of the

PWS and within the completion time stated in the Contractor’s approved work schedule.

All Cleaning Services (Line Items 0008, 0009, 0010, 0011, and 0012 and corresponding Option Year if exercised) are without two (2) valid complaints for the month.

Carpet Cleaning In accordance with Section C-3.7 (c ) and C-3.7 (t) of the PWS and within the completion time stated in the Contractor’s approved work schedule.

All Carpet Cleaning Services (Line Items 0013 and corresponding Option Year if exercised) are without a valid complaint each time performed.

Solid Waste Removal Services

In accordance with Section C-4 of the PWS and within completion time stated in Contractor’s approved work schedule.

All Solid Waste Removal Services (Line Item 0014, 0015 and 0016 and corresponding Option Year if exercised) are without one (1) complaint each time performed.

Performance Objective

Performance Standard

Performance Threshold

Raw Sewage and Sludge Removal

In accordance with Section C-5 in the PWS. Service will perform before tank reaches 100% capacity. State approval of dump site and load slips or within 3 business days or before last day of the month.

All Raw Sewage and Sludge Removal Services (Line Item 0018) are without a valid complaint each time performed.

STANDARD: The Contractor shall perform all work required by the task order in a satisfactory manner in accordance with the appropriate PWS paragraph. The COR shall not consider the task complete until all deficiencies have been corrected.

SURVEILLANCE: The Contracting Officer’s Representative (COR) will initiate or receive complaints from Government personnel and pass them to the Contractor.

PROCEDURES: Any Government employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR and the COR will complete appropriate documentation to record the complaint.

The COR shall verbally notify the Contractor about the complaint. The Contractor will be given two hours after verbal notification to correct the unacceptable performance at no additional cost to the Government. If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint as invalid, he/she will document the written complaint of the findings. The COR will retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the Contractor and the Contractor will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. If the complaint is still not corrected, the COR should contact the Contracting Officer and complete DD Form 2772.