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CONTRACTOR PERFORMANCE QUESTIONNAIRE
The below-named contractor is being considered for award of a contract for Solicitation: W911SG-16-R-1010, Up-Range Security Guard Services at White Sands Missile Range (WSMR), New Mexico. The scope of work includes roving patrol, gate checks, access control, alarm responders, first responders, escort duties, road block support, evacuation support, posted guard support, facilities buildings checked, and similar services at WSMR, NM.
A primary consideration in our selection process is the contractor’s history of performance of similar efforts. Please make every effort to be thorough in your answers/comments. Return the completed questionnaire to the following address:
MICC Fort Bliss; Attn: Flor Sanchez; Pershing Road Bldg. 111; Fort Bliss, TX 79916-6812. E-Mail: flor.f.sanchez.civ@mail.mil or colette.c.carrizales.civ@mail.mil.
A. GENERAL INFORMATION:
| Contractor’s Name:__________________________________________________________________ |
| Address:___________________________________________________________________________ |
| __________________________________________________________________________________ |
| Telephone:___________________ Point Of Contract:_________________________________ |
B. RESPONDENT INFORMATION:
| Name:_______________________________________ Title: __________________________________ |
| Organization & Address:________________________________________________________________ |
| ____________________________________________________________________________________ |
| Telephone:______________________ Fax:________________ E-Mail:__________________________ |
C. CONTRACT INFORMATION
| Contract Number/Title:__________________________________________________________________ |
| Period of Performance:____________________________ $ Amount of Contract: ___________________ |
| Services Performed:_____________________________________________________________________ |
| ______________________________________________________________________________________ |
D. PERFORMANCE INFORMATION
Please indicate your satisfaction with the contractor’s performance by circling or highlighting the appropriate block using the scale provided to the right of each question. The scale is defined as follows:
| CODE | PERFORMANCE RATING | | | |
| A | ACCEPTABLE – During the entire period, the contractor met the requirements of the contract | and consistently performed at an acceptable level. Performance was accomplished with some | problems, and the contractor took effective corrective action for those problems that did occur. | |
| UA | UNACCEPTABLE – During the entire period, the contractor did not meet the requirements of | the contract and performance was at an unacceptable level. There were a number of serious | problems that required extensive oversight and involvement, and corrective actions were either | ineffective or non-existent. |
| N/A | NOT APPLICABLE | | | |
Please use the above rating to describe the contractor performance in the following areas:
1. MANAGEMENT EFFECTIVENESS
| a. Contractor provided experienced managers and supervisors with technical and administrative abilities to meet contract requirements. |
| A UA N/A |
| b. Contractor maintained appropriate staffing levels (number/qualifications) |
| A UA N/A |
| c. Contractor effectively oversaw/managed subcontractors |
| A UA N/A |
| d. Contractor’s overall management effectiveness |
| A UA N/A |
COMMENTS/REMARKS:______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2. QUALITY OF SERVICE AND WORKMANSHIP
| a. Contractor maintained acceptable standards of workmanship |
| A UA N/A |
| b. Contractor provided acceptable-quality materials |
| A UA N/A |
| c. Contractor’s overall quality of service |
| A UA N/A |
COMMENTS/REMARKS:______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3. TIMELINESS/ADHERENCE TO SCHEDULES
| a. Contractor completed scheduled tasks within stated time frames |
| A UA N/A |
| b. Contractor was proactive in keeping you informed of schedule changes if they were going to occur |
| A UA N/A |
| c. Contractor responded to emergency requirement in a timely manner |
| A UA N/A |
| d. Contractor’s overall timeliness |
| A UA N/A |
COMMENTS/REMARKS:______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4. QUALITY CONTROL
| a. Contractor provided adequate quality control plan |
| A UA N/A |
| b. Contractor adhered to its quality control plan |
| A UA N/A |
| c. Contractor’s quality control resulted in little/no work on your part to achieve acceptable service (i.e. few failed inspections) |
| A UA N/A |
| d. Contractor documented its quality control checks/corrective actions |
| A UA N/A |
| e. Contractor’s overall quality control |
| A UA N/A |
COMMENTS/REMARKS:______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5. CUSTOMER SATISFACTION
| a. Contractor maintained a professional working relationship |
| A UA N/A |
| b. Contractor was reasonable and cooperative in resolving customer complaints |
| A UA N/A |
| c. Contractor was flexible in responding to customer requirements |
| A UA N/A |
| d. Overall customer satisfaction |
| A UA N/A |
COMMENTS/REMARKS:______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
6. COMPLIANCE WITH ENVIRONMENTAL/LABOR SAFETY
| a. Environmental requirements |
| A UA N/A |
| c. Workplace safety |
| A UA N/A |
| d. Overall compliance |
| A UA N/A |
COMMENTS/REMARKS:______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
7. OVERALL RATING
8. If given the opportunity, would you award another contract to this contractor? Please explain response below.