20191105_W911SD-19-R-0039_0003.pdf

0011367515

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to include:

1. Answ ered RFIs recieved from Industry 30 October 2019

2. Revised Techical Exhibit 10A

3. Revised Performance Work Statement dated November 1, 2019, regarding the CLADS - Call Office hours

4. Include Attachment 2 to this solicitation.

All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 42

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 05-Nov-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W911SD19R0039

X 9B. DATED (SEE ITEM 11)

16-Sep-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

05-Nov-2019

CODE

MICC - WEST POINT

681 HARDEE PLACE

WEST POINT NY 10996-1514

W911SD 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W911SD19R0039

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ADDENDUM FAR 52.212-1

ADDENDUM TO FAR 52.212-1

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

Any inconsistency between FAR Provision 52.212-1 and the Addendum to FAR 52.212-1 shall be solved by giving precedence to the Addendum to FAR 52.212-1.

A. Paragraph (c) of FAR Provision 52.212-1 is amended to read: Period of acceptance of offers.

The offeror agrees to hold the prices in its offer firm for 90 days from the date specified for receipt of offers, unless another time period is specificed in an addendum to the solicitation.

B. Paragraph (b) of FAR Provision 52.212-1, Submission of Offers, is amended as follows:

SOLICITATION PROVISIONS

Contractor will be required to fill out and return the following FAR and DFARs Provisions and Clauses:

PARAGRAPH TITLE DATE

52.209-7 Information Regarding Responsibility

Matters

OCT 2018

52.212-3 Alt I Offeror Representations and Certifications – Commercial Items

OCT 2018

PROPOSAL PREPARATION INSTRUCTIONS

A. Proposal Submittal and Inquiries.

1. Proposals shall be submitted prior to the closing date and time identified on the SF 1449, to the following address:

Mission and Installation Contracting Command – West Point Attn: Ms. Lakenia Brown, Contract Specialist

CCMI-CEU-WP

681 Hardee Place, Room 104 West Point, NY 10996-1514

2. Electronic submissions via email or facsimile will not be accepted. Offers shall be mailed through a commercial/Government carrier or hand carried.

3. The point of contact responsible for supplying additional information and answering all inquiries is the Contracting Officer via the Contract Specialist. Address all questions or concerns the offeror may have to the Contract Specialist Lakenia Brown (845-938-8386). All questions regarding this solicitation shall be submitted in writing via email to:

lakenia.m.brown.civ@mail.mil

B. General Instructions

1. The selection of a source for award purposes will be conducted utilizing source selection (negotiated) procedures as delineated in FAR Part 15.3. Offers will be evaluated using the criteria under FAR Provision 52.212-2, “Evaluation – Commercial Items.” Noncompliance with the Request for Proposal (RFP) requirements may hamper the Government's ability to properly evaluate the proposal and may result in elimination of the proposal from further consideration for contract award.

2. The Offer. The submission of the documentation specified below will constitute the offeror's acceptance of the terms and conditions of the RFP, concurrence with the Performance Work Statement (PWS), and contract type.

3. It is the Government’s intention to award without discussions. Offerors are encouraged to present their best technical capability proposal and prices in their initial proposal submission.

However, in accordance with (IAW) FAR Part 15.306, should discussions become necessary, the Government reserves the right to hold them. If this occurs, a competitive range will be determined and offerors notified. The competitive range may be limited for purposes of efficiency IAW FAR Part 15.306 (c)(2). Proposals containing unacceptable ratings may be included in the competitive range provided they can be made acceptable as a result of discussions.

4. Instructions outlined in paragraph C below, prescribe the format for the proposal and describes the approach for the development and presentation of proposal data. These instructions are designed to ensure the submission of information needed to allow for evaluation of proposals.

5. If an offeror believes that the requirements in these instructions contain an error, an ambiguity, omission, or are otherwise deemed unsound, the offeror shall immediately notify the contract specialist in writing with supporting rationale. The offeror is reminded that the Government reserves the right to award this effort based on the initial proposal, as received, without discussion.

6. In accordance with FAR Subpart 4.8 (Government Contract Files), the Government will retain one copy of all unsuccessful proposals. Unless the offeror requests otherwise, the Government will destroy extra copies of such unsuccessful proposals.

7. All referenced documents for this solicitation are available on the Federal Business Opportunities (FedBizOpps) website at http://www.fedbizzopps.gov https://www.fbo.gov/.

Potential offerors are encouraged to subscribe for real-time e-mail notifications when information has been posted to the website for this solicitation.

If any necessary documents are not available on FEDBIZOPPS, please notify the point of contact shown on the Standard Form 1449.

8. Debriefings. The KO will promptly notify offerors of any decision to exclude them from the competitive range, whereupon they may request and receive a debriefing in accordance with FAR 15.505. The KO will notify unsuccessful offerors in the competitive range of the source selection decision in accordance with FAR 15.506. Upon such notification, unsuccessful offerors may request and receive a debriefing. Offerors desiring a debriefing must make their request in accordance with the requirements of FAR 15.505 or 15.506, as applicable.

C. Proposal Preparation Instructions

1. Offeror’s proposal shall consist of four (4) separate volumes: General, Mission Capability, Past Performance, and Price.

2. Proposal Format

(a) Offerors shall submit an original and the number of copies listed in paragraph (c) below of their proposal.

(b) Exceptions. Offerors are required to meet all solicitation requirements, such as terms and conditions, representations and certifications, and technical requirements, in addition to those identified as evaluation factors and elements. Failure to meet a requirement may result in an offer being ineligible for award. If the offeror finds it necessary to take exception to any of the requirements specified in this solicitation, the offeror shall clearly identify the applicable Volume and exceptions with a complete explanation of why the exception was taken, what benefit accrues to the Government (if any), and its impact, if any, on the performance, schedule, cost, and specific requirements of the solicitation. Each exception shall be specifically related to each paragraph and/or specific part of the solicitation to which the exception is taken. Offerors are cautioned that taking an exception may render the offer ineligible for award. It is recommended that the Offeror contact the Contracting Officer immediately/prior to solicitation closing, upon identifying an area that may result in an exception. This information shall be provided in the format below.

Table 1 - Solicitation Exceptions Solicitation Document

Page/ Paragraph

Requirement/ Portion

Rationale & Impact

Section B, PWS, Section L&M, etc.

Applicable Page and Paragraph Numbers

Identify the requirement or portion to which exception is taken

Describe The rationale and impact of the exception

(c) The proposals shall be organized into four (4) volumes. Each hard copy volume of the proposal shall be separately bound in a three-ring loose leaf binder which shall permit the volume to lie flat when open. A cover sheet should be bound in each book, clearly marked as to volume number, title, copy number, solicitation identification and the offeror's name. The same identifying data should be placed on the spine of each binder. All text shall be single spaced and printed black on white paper (Black and white requirement does not apply to graphics, photos, etc., Company stationary and logos are acceptable). In accordance with FAR 52.204-4, hard copies shall be double-sided on paper containing at least 30 percent postconsumer fiber, whenever practicable. Printing shall be easily readable (12-pitch type or 10 point proportional spacing.) Cross-references should be utilized to preclude unnecessary duplication of data between sections. In addition to submitting hard copies of the proposals, digital copies shall be provided on CD-ROM disk in Microsoft Word, PowerPoint and/or Excel or Adobe Acrobat (PDF) as outlined in Table 2. The file name shall be “Company Name – Initial” for the first submission. The file name of later submissions (if necessary), shall be “Company Name – Revision X’ with X indicating the number of the revision. Page limitations are as follows:

Table 2

VOLUME TITLE NO. HARD

COPIES

NO. OF

DIGITAL

COPIES (CD

ROM)

PAGE LIMITS

I General

1 1 N/A

II Technical Capability

1 1 75

III Past Performance 1 1 30 (does not include questionnaire responses)

IV Price 1 1 N/A

(d) Proposal Limitation. The proposal shall not exceed the limits stated above. If the page limits are exceeded, the pages in excess of the limit shall be removed and returned, unread, to the offeror. The Government will not accept any changes to the contractor’s proposal after the closing date of the solicitation (See FAR 15.208 for further information regarding late proposals). If discussions become necessary, page limitations may be placed on responses to Evaluation Notices (ENs). The specified page limits for EN responses will be identified in the letters forwarding the ENs to the offerors.

(e) Page Limit Includes: All appendices, charts, graphs, diagrams, tables, photographs, drawings, etc.

(f) Page Limit does not include covers for volumes, tables of contents, glossary of abbreviations and acronyms, indices, title pages, cross reference indices, and section dividers/tables if they are inserted solely to provide ease to the reader in locating parts/sections of the proposal. Pages will be counted if they contain any other information, i.e., diagrams, extraneous data, etc. Pages marked “This page intentionally left blank” will not be counted.

(g) What Counts As A Page? A page shall be an 8 ½ X 11” sheet of paper. When both sides of a sheet display printed material, it shall be counted as two pages. Letter size and spacing requirements for illustrations and tables can be at the discretion of the offeror but must be easily readable. Fold-outs will be counted as the appropriate number of pages based on an 8 ½” X 11” sheet of paper. Margins shall be at least 1 inch on the top and bottom and 3/4 inch on the side.

The Contractor shall number each page in order to eliminate any confusion. In the event contractor creates an ambiguity in their numbering of pages, the Government may exercise its own discretion in counting pages.

(h) Indexing. Each volume shall contain a more detailed table of contents to delineate the subparagraphs within that volume. Tab indexing shall be used to identify sections.

(i) Glossary of Abbreviations and Acronyms. Each volume shall contain a glossary of all abbreviations and acronyms used, with a definition for each.

3. Proposal Content

(a) Volume I – General. Offerors are required to submit a completed SF 1449 and SF 30 for amendments, if necessary, as well as the completed FAR Provisions described above. All final monetary extensions shall be equal to unit pricing multiplied by quantity. Failure to follow the below Contract Proposal preparation instructions may cause your proposal to be deemed unacceptable by the Government. The General Volume shall be organized as follows and contain the identified information.

TAB A, Executive Summary. Provide an executive summary that introduces the Contractor team and proposal submission.

TAB B, Exceptions/Assumptions (if required) - Identification and explanation of any exceptions or deviations. Additionally, any assumptions used in the proposal preparation must be identified.

TAB C, The SF 1449 - The SF 1449 shall be fully completed upon submission.

The offeror is cautioned that the SF 1449 must contain an original signature in block 30(a) of the form. The contractor shall acknowledge any amendments to the RFP in accordance with the instructions on the SF 30 and with FAR provision 52.212-1. The offeror shall provide the name, title and telephone number of the company/division point of contact regarding decisions made with respect to your proposal and who can obligate your company contractually. Also, identify those individuals authorized to negotiate with the Government.

TAB D, Price Schedule – The Price Schedule shall be submitted fully completed and error free. It shall contain the offeror’s prices for the established Contract Line Items

(CLINS).

TAB E, FAR Provisions – The offeror shall ensure that the required provisions stated above are submitted thoroughly completed with all blocks in each certification/representation completed truthfully and completely.

(b) Volume II – Technical Capability.

(1) The Technical Capability Volume shall be clear, concise, and include sufficient detail for effective evaluation and for substantiating the validity of stated claims in the Offeror’s proposal. Legibility, clarity and coherence are very important. Proposals will be evaluated against the Technical Capability factors defined in FAR 52.212-2. The proposal should not simply rephrase or restate the Government's requirements, but rather shall provide convincing rationale to address how the offeror intends to meet these requirements. Statements that the offeror understands, can, or will comply with the PWS (including referenced publications, technical data, etc.); statements paraphrasing the PWS or parts thereof (including applicable publications, technical data, etc.); and phrases such as “standard procedures will be employed” or “well known techniques will be used,” etc., will be considered unacceptable. Offerors shall assume that the Government has no prior knowledge of their facilities and experience, and will base its evaluation on the information presented in the offeror's proposal. Elaborate brochures or documentation, binding, detailed art work, or other embellishments are unnecessary and are not desired.

(2) The Technical Capability Volume shall, at a minimum, be prepared in a form consistent with the evaluation criteria for award set forth in FAR Provision 52.212-2 in this solicitation. The section shall be prepared in an orderly format and in sufficient detail to enable the Government to make a thorough evaluation of the contractor’s technical competence and ability to comply with the contract task requirements specified in the PWS. The volume shall be organized according to the following general outline:

-Table of Contents -List of Table and Drawings -Cross Reference Matrix -Exceptions/Assumptions (Identification and explanation of any exceptions or deviations). Additionally, identify any assumptions used in preparing the proposal.

-Evaluation Criteria – Technical Capability Factor

- Element One: Certification

- Element Two: Key Personnel/Program Management

- Element Three: Experience

- Element Four: Phase-In Plan

(a) Element One – Certification: At a minimum, proposals are to include the following:

(i) Owner/Operator certification for New York State Rules and Regulations Part 232/Perchloroethylene for the offeror as well as the proposed onsite project manager.

(b) Element Two – Key Personnel/Program Management: At a minimum, Offerors shall:

(i) Provide an organization chart identifying specific functions and levels of authority for management and key personnel. The organizational chart shall demonstrate the Offeror’s capabilities to comply with the performance work statement.

(ii) Include the key personnel proposed and demonstrate the personnel proposed have the requisite qualifications and experience to perform under the contract.

(iii) Provide a narrative detailing how the personnel needed for successful performance of this requirement will be recruited and retained (initially hire personnel, ability to replace departing personnel, and retain personnel).

(c) Element 3 – Experience: Offerors shall submit Attachment 2, Specific

Relevant Contract Sheet, detailing previous work experience (projects) meeting the requirements of this solicitation.

(i) Information for completing Solicitation Attachment 2:

1. Offerors shall complete a Specific Relevant Contract Sheet, Attachment 2, with a total listing not-to-exceed (NTE) 10 contracts, performed within the last three (3) years or currently being performed, that best represent the Offeror’s work experience required on this solicitation. If more than 10 contracts are submitted, only the most recent 10 contracts will be evaluated.

(ii) Projects provided for experience should show the Offeror’s ability to provide services of similar size, scope, and complexity.

(iii) If a key subcontractor or Joint Venture partner’s experience is submitted for evaluation purposes, clearly address the experience of the entities and relationship thereto on previous and/or ongoing projects.

(d) Element 4 – Phase-In Plan: At a minimum, Offerors shall submit:

(i) Methods and schedule for orientating and in-processing the workforce;

(ii) Methods and schedule for organization and set-up of operating facilities;

(iii)Methods and schedule to meet security requirements.

(c) Volume III - Past Performance. The Past Performance evaluation will be accomplished by reviewing aspects of an Offeror's recent and relevant Past Performance, focusing on performance which is relevant to the effort as it directly relates to the work being procured under this solicitation and as defined in FAR 52.212-2.

Past Performance information described herein is required on the offeror and all subcontractors, teaming partners, and/or joint venture partners brought to bear or significantly influence the performance of the proposed effort. The offeror shall submit, along with the information required in this paragraph, a consent letter, executed by each subcontractor, teaming partner, and/or joint venture partner, authorizing release of adverse past performance information to the Government.

Offerors will be provided the opportunity to respond to adverse past performance information. For each identified effort for a commercial customer, the offeror shall also submit a client authorization letter, authorizing release to the Government of requested information on the offeror's performance.

1. The offeror shall include documentation regarding its relevant past performance as it directly relates to the work being procured under this solicitation. The offeror SHALL NOT go back any farther than three (3) years for the submitted data. The past performance data shall document a successful history of past contract performance.

2. In conducting the Past Performance evaluation, the Government reserves the right to use both the information provided in the offeror’s Past Performance Volume and information obtained from other sources, such as the Contractor Performance Assessment Reporting System (CPARS) or similar systems, Defense Contract Management Agency (DCMA) and commercial sources. Offerors are reminded that both independent data and data provided by offerors in their proposals may be used by the Government to evaluate offeror past performance. However, the burden of providing thorough, complete, and current past performance information as requested in this paragraph remains with the offerors. Proposals that do not contain the information requested by this paragraph risk rejection or a less than acceptable performance rating by the Government. All past performance comments received will be taken into account and could affect the overall rating. The overall past performance evaluation is a subjective decision based on the data received. In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance (see FAR 15.305 (a)(2)(iv)).

Therefore, the offeror shall be determined to have unknown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered “acceptable.”

3. Submission Requirements. The offeror shall submit a Past Performance Volume containing the following:

a) Table of Contents

b) Summary Page describing the role of the offeror and each subcontractor, teaming partner, and /or joint venture partner that the offeror is required to provide Past Performance Specific Relevant Contract Reference Sheets for the past performance experience in accordance with Attachment 2.

c) Consent Letters executed by each subcontractor, teaming partner, and/or joint venture partner, authorizing the release of past performance information to the Government. Offerors will be provided the opportunity to respond to such information. A sample consent letter is attached as Attachment 2.

d) Client Authorization Letters for each identified effort for a commercial customer authorizing release to the Government of requested information on the offeror’s performance.

e) Organization Structure Change History Many companies have acquired, been acquired by, or otherwise merged with other companies, and/or reorganized their divisions, business groups, subsidiary companies, etc. In many cases, these changes have taken place during the time of performance of relevant present or past efforts or between conclusion of recent past efforts and this source selection. As a result, it is sometimes difficult to determine what past performance is relevant to this acquisition. To facilitate this relevancy determination, include in this proposal volume a "roadmap" describing all such changes in the organization of your company. As part of this explanation, show how these changes impact the relevance of any efforts identified for past performance evaluation/performance confidence assessment. Since the Government intends to consider present and past performance information provided by other sources, as well as, that provided by the offeror(s), the "roadmap" should be applicable to the efforts identified and general enough to apply to efforts for which the Government receives information from other sources.

e) Specific Relevant Contracts Format - Sheets in accordance with Attachment 2.

The offeror shall provide documentation outlining the offeror’s past performance with contracts, as a prime or major subcontractor, which is the same or similar in size, time, scope, and complexity to the services being procured under this Solicitation. The submittal shall include rationale supporting the assertion of relevance and how it was determined that the work performed previously was the same or similar in size, time, scope, and complexity to the work specified by this solicitation. Offerors are required to explain what aspects of the contracts are deemed relevant to the proposed effort, and to what aspects of the proposed effort they relate.

f) Past Performance Questionnaire - See Attachment 2, For the contracts identified on each Specific Relevant Contract Reference, the offeror shall forward a copy of the Past Performance Questionnaire to the points of contact responsible for monitoring performance under such contracts. The points of contact shall return the questionnaires directly to Ms. Lakenia Brown, Contract Specialist, Not Later Than the proposal submission due date. Any questionnaires not returned directly to the Contract Specialist will not be reviewed and evaluated. The information contained in the questionnaires will be used to evaluate the offeror’s past performance. New entities that have no past customers shall annotate on the Summary Page that they have had no previous clients and that the minimum number of questionnaires cannot be provided.

(d) Volume IV- Price – The offeror shall complete the Price Schedule contained in the solicitation and Technical Exhibit 8B of the solicitation. For the Price Volume, the hard copy version will take precedence for any differences noted between the hard copy and electronic versions of an offeror’s proposal.

Submission Requirements: The offeror shall submit a pricing volume that complies with the following submission instructions:

1. The offeror shall submit unit pricing that reflects the quantities and instructions stated in each CLIN.

2. The offeror shall submit per item pricing in Technical Exhibit 8B. This pricing will also be incorporated into the contract, however it will not be part of the total contract price.

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

FOR

LAUNDRY

SERVICES

TO

WEST POINT, NY

(November 1, 2019)

1. GENERAL DESCRIPTION: This contract covers the operation of the Laundry and Dry Cleaning Plant at the United States Military Academy; West Point, NY. The Contractor shall provide laundry and dry cleaning operations, maintenance, pickup and delivery services for the post. All work performed under the contract shall be provided in accordance with the terms and conditions of the contract and AR 210-130.

1.1 SCOPE OF WORK: The Contractor shall operate a Government-Owned, Contractor-Operated (GOCO) plant and call offices and provide the managerial, administrative, and supervisory, personnel necessary to accomplish all of the laundry and dry cleaning (L&DC) services, maintenance, repair and related operational functions included in the contract.

1.1.1. LOCATIONS AND HOURS OF OPERATION: The Contractor shall establish work schedules which provide adequate staffing to meet all requirements of this contract. At a minimum, services shall be provided during the hours specified for each of the below listed locations. Operational workloads will vary during months with special events (e.g. football season, graduation, cadet summer training). Adjustments in schedules may be submitted for approval by the Contracting Officer.

LOCATION OPERATING HOURS

Bldg. 845 (Plant and Call Office) Monday-Friday West Point, NY 10996 0730-1600 Bundle/Bulk Turn in/Pickup

(Plant) 0730-1730 Piece Rate (Call Office) 0630-1630 Processing (Plant) Saturday *0900-1400 (Call Office)

Bldg. 745 (CLADS – Call Office) Monday-Tuesday 0745 -1630 Cadet Laundry and Dry Cleaning Services Wednesday-Friday 0845-1730 West Point, NY 10996 Cadet Civilian Clothes

*Call offices will be closed on home football game days (normally Saturdays), approximately six times between 1 September and 30 November each year. Call offices will also be closed on both Graduation and Reception Day.

Hours of Operation for all facilities and functions may be changed with COR approval based on customer needs with advance notice of 5 business days.

1.1.1.1. SPECIAL MISSION REQUIREMENTS: The Contract Officer (KO) shall give estimates and workload data for the Contractor’s scheduling of any anticipated off-schedule workloads. Special situations (e.g. structural fire, accident and rescue operations, civil disturbance, severe weather conditions, and mobilization) may require that the facility operate on an extended basis 24 hours per day.

1.1.1.2. OVERTIME: If the Government directs the Contractor to operate beyond the required schedule, then the Government will pay costs. The Contractor shall itemize and invoice for the additional cost(s).

1.2. BACKGROUND INFORMATION: This contract consists of the major categories of L&DC service provided and other functional areas indicated below, but are not limited to the following:

a. Organizational.

b. Medical Treatment Facility (MTF).

c. Individual Piece Rate (IPR) L&DC on a Cash and Carry basis.

d. USCC/USMAPS Cadet L&DC Service.

e. Custodial Service and Grounds Maintenance.

f. Facilities Upkeep and Minor Maintenance.

g. Equipment Maintenance.

h. Operation of Call Offices.

i. Processing of Claims.

j. Pick-up and Delivery Service.

k. Conducting Periodic Cadet and VIP Tours of the Laundry Facility.

l. Retrieval of All Laundry Carts and Garment Racks from Designated Pick-Up Points.

1.2.1. West Point is a world-renowned military institution and a national historical landmark. Therefore, items that will be processed contain historical and military significance and require special handling during the laundering process. Such items and handling techniques include:

a. Army-Navy tablecloths and other textile articles are to be hand processed (laundered and finished on hot head steam presses instead of flatwork ironing).

b. Flacoti rugs (cleaned and combed)

c. Gowns (lace and beaded - hand processed)

d. Oriental and domestic rugs (dry cleaned – maximum size limit 3 feet wide X 5 feet long)

e. Wedding gowns, heirlooms (hand processed)

1.2.2. In keeping with its area support mission, West Point has inter-service support agreements (ISSAs) to provide laundry service to other Department of Defense components such as other active Army units, Air Force, Navy, Marine Corps, National Guard, Reserve and other Governmental agencies.

1.3. PERSONNEL: The Contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by the contract. Personnel performing work under this work statement shall remain employees of the Contractor and will not be considered employees of the Government. The Government will not exercise any supervision or control over Contractor personnel performing services under this contract. Further, the Contractor is not the Government’s agent.

1.3.1. CONDUCT OF PERSONNEL: The KO may require the Contractor to remove from the job site any employee under this contract for reasons of misconduct, security, suspected or found to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is in the best interests of the Government. The installation commander has the authority to bar individuals from the installation. Such removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this work statement.

1.3.2. SECURITY REQUIREMENTS: The Contractor and Contractor employees shall comply with security requirements imposed by the local installation at all times while on the military installation.

1.3.3. LAW AND ORDER: The Contractor and Contractor employees shall abide by all federal, state and local laws while engaged in the performance of operations associated with this contract.

1.3.4. PROJECT MANAGER: The Contractor shall provide a Project Manager who shall be directly responsible to conduct overall management coordination and furnish liaison with the Government. The Project Manager shall be the central point of contact with the Government and shall have the full authority to act or make decisions for the Contractor on all matters pertaining to this contract.

1.3.4.1. ALTERNATE PROJECT MANAGER: The Contractor shall designate an Alternate Project Manager who shall have full authority to act on behalf of the Contractor in the absence of the Project Manager.

1.3.4.2. The Project Manager, or Alternate, shall be physically located at West Point during all production hours.

The Project Manager and Alternate Project Manager shall be capable of reading, writing, speaking and understanding English fluently. The Project Manager shall have at least five (5) years of directly related experience to laundry and dry cleaning. The Alternate Project Manager shall have at least three (3) years of directly related experience.

1.3.5. IDENTIFICATION BADGES: Contractor personnel will be issued identification badges furnished by the Government. These badges shall be worn while on duty and visible at all times. The contractor can use discretion in when and how to wear the ID badge when it is determined, with the approval of the COR, that wearing the ID badge compromises safety. The Contractor shall return these badges to the Contract Officer Representative (COR) within one (1) working day after termination or completion of work under this contract.

1.3.6. OTHER PERSONNEL: Contractor employees operating vehicular equipment shall have a valid driver’s license for the equipment operated.

1.4. VEHICLE REGISTRATION: Contractor personnel shall register their vehicles with the Vehicle Registration Section of the Provost Marshal Office within five (5) working days from date of employment. Contractor personnel shall return registration decals to the Contract Officer Representative (COR) within one (1) working day after termination or completion of work under this contract, or upon sale of the vehicle. Vehicle registration and decal display shall comply with West Point requirements.

1.5. QUALITY CONTROL: The Contractor shall conduct inspections in accordance with its Quality System/Plan to assure that the service operations performed by them, or by a subcontractor, are accomplished economically and in accordance with the standards set forth in this contract. The Contractor shall establish and implement a complete quality control program that identifies potential and actual problem areas in providing requirements of the contract as specified and result in corrective action throughout the life of the contract. The quality control program shall be structured to assure independence from any other parts of the Contractor’s organization and the quality control person shall have direct accountability to the Contractor’s top management. The Contractor shall provide two (2) complete copies of the Quality Control Plan (QCP) to the Contracting Officer within thirty (30) calendar days of contract award, for review and approval. The basic tenet of the plan is that the Contractor is responsible for quality control and for demonstrating conformance with the contract requirements through objective evidence. All methods, procedures, and forms shall support this concept. The QCP shall include, as a minimum, the following:

1.5.1. A comprehensive program to plan and deliver quality services to the Government.

1.5.2. The personnel, either by name or position title, the Contractor intends to use for controlling quality, instructions, and the authority given to these Contractor personnel.

1.5.3. An inspection system covering all services required by this contract, including submittal requirements and verification of the use of approved materials, parts and components. The inspection system must specify areas to be inspected, method of inspection, whether scheduled or unscheduled, inspection frequency, and title(s) of the person(s) who shall perform the inspection(s).

1.5.4. Specific quality control techniques for services identified in the Performance Requirements Summary (PRS).

The quality control methods shall be comprehensive and adaptable to the reporting system of the QCP.

1.5.5. The methods for identifying deficiencies in the quality of services performed to prevent the level of performance from becoming unacceptable and address processes for corrective actions without dependence upon Government direction.

1.5.6. The method of documenting and enforcing quality control operations of both prime Contractor and subcontractor work, including inspection and testing.

1.5.7. Checklists for documenting all inspections conducted. The checklists shall include at a minimum, the name of the service being reviewed; whether the service was satisfactory or not satisfactory; corrective action taken;

whether follow-up inspection is required and when it will take place; the time and date the service was observed;

and the name, title, and signature of the person performing the inspection.

1.5.8. A customer complaint feedback system for correction of validated complaints and to inform the customer of corrections. The QCP shall describe how users or other interested parties may identify areas or situations to the Contractor.

1.5.9. The Contractor shall maintain adequate records, and keep a file of all inspection and tests conducted, customer complaints, and corrective actions taken. Records must cover both conforming and non-conforming inspection results. The Contractor shall assure that records are complete and reliable. The quality control files and documentation shall be kept on-site and be made immediately available to the KO or designated representative at any time during the term of the contract, which includes any option periods exercised.

1.5.10. The methods of communications with the Government regarding performance of the contract. This includes providing a written account explaining corrective action to be taken in response to the Government’s request.

1.5.11. A procedure to revise the QCP if recurring deficiencies indicate that it is not adequate to ensure quality service. The Contractor shall submit, in writing, all proposed or required changes to the QCP, to the KO for approval not later than fifteen (15) calendar days prior to the proposed effective date of change. The Contractor shall not implement any change prior to approval in writing by the KO.

1.6. QUALITY ASSURANCE: The Government will monitor the Contractor’s performance under this contract using the quality assurance (QA) procedures specified in the Quality Assurance Surveillance Plan (QASP) and by review of the Contractor’s own quality control documents.

1.6.1. PERFORMANCE EVALUATION MEETINGS: The Project Manager shall meet with the COR at least weekly during the first month of the contract to discuss performance. Meetings will be held as often as necessary thereafter, but not less than once during each quarter of performance under this contract.

1.7. PHYSICAL SECURITY: Physical security requirements comprise a system of controls, barriers, and other devices and procedures to prevent damage, loss or theft of Government property and unauthorized access to Government facilities/activities. The Contractor shall establish and implement a physical security program and plan for all functional areas in accordance with the requirements of DOD Directive 5100.76-M; ARs 190-11, 190-13, 190-40, 190-51, and 710-2; and DA PAMs 710-2-1 and 710-2-2. The physical security plan shall include all Government property, facilities and equipment furnished or in the Contractor’s possession for the performance of this contract, including, but not limited to, Cadet submitted articles both military and civilian in nature, for laundry and dry cleaning processing, while in the possession of the contractor. The Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, and property or to contractor personnel's personal belongings that are damaged or destroyed by fire, theft, accident, or other disaster. At the close of business, the responsible Contractor personnel shall sign the physical security/security check sheet (GSA SF 701 Active Security Checklist).

1.7.1. KEY CONTROL: The Contractor shall be responsible for keys provided to the Contractor by the Government. Keys shall not be duplicated by Contractor personnel, nor used by unauthorized Contractor personnel.

The Contractor shall implement procedures to insure that keys issued to the Contractor by the Government are safeguarded. The Contractor shall document procedures and usage of the key control register in the physical security plan. As a minimum, all such keys shall be kept in a locked key box in the office of the Contractor. A single individual shall be designated as the Key Control Officer for each work site, building, or group of buildings. The Contractor shall supply the COR or designated representative with a key inventory list for all buildings. At the close of business, the responsible Contractor personnel shall sign the physical security/security check sheet (GSA SF 701 Active Security Checklist).

1.7.1.1. The Contractor shall report occurrence of misplaced, or lost keys to the COR by close of business the same day the occurrence is discovered, and submit a written report by close of business the next work day. The written report shall provide complete details relating to misplaced or lost keys.

1.7.1.2. In the event a key is duplicated, misplaced, or lost, all locks and keys will be replaced by the Government.

The Contractor shall reimburse the Government for replacement of locks or rekeying required as a result of keys being duplicated, misplaced, or lost by the Contractor. The Contractor shall also reimburse the Government for Government property lost or stolen as a result of unauthorized key duplication, misplaced key, or loss of key by the Contractor or Contractor personnel.

1.7.2. CONTROL AND ACCESS TO WORK: The Contractor shall have access, use and control of areas under this contract only during times and days that work is outlined in these specifications. Exceptions shall be approved by the KO or designated representative.

1.7.3. DIRECTORATE OF PUBLIC WORKS: DPW will perform maintenance on the facility periodically with some of the work scheduled for weekend hours. The Contractor shall maintain a presence in the building for accountability purposes during these times. Other than emergencies, there shall be no more than four (4) calendar days (8 – 18 hour days) of these planned outages/maintenance per year.

1.8. GOVERNMENT OBSERVATIONS: The Contractor shall provide access to GOCO facilities for observation or inspection by any Government agency or individual authorized access by the KO. The Contractor will be provided prior notification. Government personnel will not interfere with Contractor performance.

1.9. INTERFACE WITH GOVERNMENT OPERATION: Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.10. FRAUD, WASTE, AND ABUSE: The Contractor shall be responsible for maintaining proper conduct and good discipline within Contractor occupied work areas. Contractor personnel shall be encouraged to be alert to and report suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract.

1.11. CONSERVATION OF UTILITIES: The Contractor shall be directly responsible for instructing employees in appropriate utilities conservation practices. The Contractor and Contractor personnel shall be responsible for operation under conditions, which preclude the waste of utilities to include but not necessarily be limited to the following:

1.11.1. Lights shall be used only in areas where and when the work is actually being performed or for safety.

1.11.2. Equipment shall be operated within prescribed safety standards and OSHA regulations. Lock out and Tag out procedures shall be followed by authorized personnel.

1.11.3. Water faucets or valves shall be turned off after each use.

1.11.4. The contractor shall notify the Laundry Power Plant to shut down steam and compressed air at the end of the shift.

1.12. FIRE PROTECTION: The Contractor is responsible for establishing and implementing a fire plan for buildings occupied by Contractor personnel in accordance with USMA Regulation 420-3.

1.13. ACCIDENT REPORTING: The Contractor shall maintain an accurate record of accidents resulting in traumatic injury or death and accidents resulting in damage to Government property, supplies, and equipment. The Contractor shall report accidents in accordance with the requirements of AR 385-40. Notification must be made to the COR and to the West Point Safety Office.

1.14. SAFETY: The Contractor shall safeguard and maintain all Government property as well as provide for the safety and well-being of personnel employed in the administration of this contract. The Contractor shall comply with all rules of safety which are set forth in Public Law 91-596, as amended (Occupational Safety and Health Act), and the following regulations: ARs 385-10, 385-40, 385-55 with West Point supplements thereto; ARs 385-63 and

385-64; and state and federal safety regulations. The Contractor shall take proper safety and health precautions to protect the work, the employees, the public, and property of others and the Government.

1.14.1. The Contractor shall provide all required Personal Protective Equipment (PPE) as required by all federal, state and local safety regulations.

1.14.2. The Contractor shall provide Contractor personnel with training and continuing instruction to enable them to conduct their work in a safe manner and to recognize and report hazardous conditions. Training shall include instructions in safe practices, proper use, care and maintenance of tools and equipment, reporting of all accidents, and individual responsibility for accident prevention. Training records shall be maintained on file subject to review by the KO or designated representative.

1.14.3. The Contractor shall be responsible for complying with all standards prescribed by OSHA regarding the handling of “blood borne pathogens.” The cost of employee inoculations and medical maintenance as well as any other cost associated with compliance with this OSHA standard shall be borne in total by the Contractor.

1.15. FILES: The Contractor shall maintain complete and accurate files of all written and electronically produced documentation, records, and reports required under the terms of this contract in accordance with the AR 25-400-2 series. The Contractor shall not allow access to the files by any Government agency, non-Government agency, or individual unless specifically authorized by the KO or designated representative. The Contractor shall make files available to the KO or designated representative upon request. All files will become the property of the Government and shall be turned over to the KO or designated representative, at the completion or termination of this contract.

1.16. DISCLOSURE OF INFORMATION: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this performance work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge nor release data or information developed or obtained under performance of this work statement, except to authorized Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as specified in this work statement.

1.16.1. Disclosure of information regarding operations and services of the activity to persons not entitled to receive it, or failure to safeguard classified information that may come to the Contractor (or any persons under the Contractor's control) in connection with work under this work statement, may subject the Contractor, Contractor's agent, or employees to criminal liability under Title 18, Sections 793…