20191030_W911SD-19-R-0039_RFIs.pdf

RFI Response – Laundry Services, West Point, NY

W911SD-19-R-0039

30 October 2019 Patricia Sullivan, Donna Pletcher – Pruiss, Robert Rapp

RFI: Laundry Services, United States Military Academy, West Point, NY

Questions:

1. PARA 4.2.5. FACILITIES UPKEEP AND MINOR MAINTENANCE: The Contractor shall perform minor maintenance and repairs of Government-furnished facilities commensurate with cleanliness and good housekeeping. Minor maintenance and repairs include, but are not inclusive tasks, such as changing light bulbs, patching interior walls and doors; caulking interior walls, windows, and doors/door frames;

painting interior walls, doors, door frames, windows frames/sills, and interior trimming; and replacement of electrical receptacle covers.

Question(s):

Typically, DPW is responsible for maintenance and upkeep of facility.

Is it the government’s intent that the Contractor paint the laundry facility in its entirety or just touch up paint? This is in current contract. The intent is to provide minor maintenance, not a complete overhaul. Touch up paint on an as needed basis would be expected.

Can the government define the parameters of this PARA from a Dollar or Scope standpoint? The scope would include minor maintenance on an as needed basis.

2. TE #10A T-Shirt, Gym A 50,327 WSPH - (Washed, Starched, Laundry pressed, Hung) You are not able to press a gym A T- Shirt because the iron-on emblem will transfer to press head or press pad, thereby ruining both. If you can’t press the item there is no point in adding the starch. The shirts are 100% polyester so starch will not work. The shirts also say do not use dryer sheets or fabric softener also.

Question: The Current Contract is Wash/Dry/Fold/Wrap. Should this item be Wash/Dry/Fold/Wrap? Yes, we need to revise TE 10A

3. Page 3 of the RFP lists the Date and Time of the site visit as TBD.

Question: Can the government please provide the date and time of the site visit?

The Site Visit information is listed in amendment 0001 of the Solicitation. The Site Visit was conducted on 23 October 2019 at 10:00am Eastern Standard Time (EST).

4. Page 4 PARA 2 States: The contractor shall operate and manage the Laundry

Distribution and Collection Point Facility for the issue, receipt, requisition, exchange, warehousing, and turn-in of linens in accordance with AR 710-2, DOD 4145-19-R and other regulatory requirements.

Question: Currently the government handles the issuance of uniforms and linens to Plebes and the return or acceptance from graduating seniors. Is the government now requiring the Contractor to perform the initial issuing and final collection? If so can the government please provide the dates, times and location(s) for this to occur so that the contractor can estimate labor costs?

Please reference the revised Performance Work Statement (PWS) posted on 11 October 2019. The Performance work statement dated 10 October 2019 is significantly different from the original PWS posted.

5. Page 4 PARA 2 states: The contractor shall utilize a mobile app (a computer program to run on a mobile device such as a phone/tablet or watch) platform and a web application (utilizes web browsers for desktop usage) platform for the purpose of ticket submissions and service requests as to capture “real time” data and to facilitate customer requests/completion of services efficiently.

Question(s):

• How will the contractor know whose bag is whose?

• Will the garments and bags be Bar coded or ID tagged? If so is the contractor responsible for the bar coding and when would the bar coding occur?

• What if the customer data entered doesn’t match what the contractor finds in the turn in?

Please reference the revised Performance Work Statement (PWS) posted on 11 October 2019. The Performance work statement dated 10 October 2019 is significantly different from the original PWS posted.

6. Proposal Content:

TAB E, FAR Provisions – The offeror shall ensure that the required provisions stated above are submitted thoroughly completed with all blocks in each certification/representation completed truthfully and completely.

Question: Would a copy of the contractors FAR report from SAMs be acceptable or would the government prefer the hand filled copy?

Yes, a printout of the SAM Reps and Certs is permissible

7. (b) Volume II – Technical Capability. States:

(1) The Technical Capability Volume shall be clear, concise, and include sufficient detail for effective evaluation and for substantiating the validity of stated claims in the Offeror’s proposal. Legibility, clarity and coherence are very important. Proposals will be evaluated against the Technical Capability factors defined in FAR 52.212-2. The proposal should not simply rephrase or restate the Government's requirements, but rather shall provide convincing rationale to address how the offeror intends to meet these requirements. Statements that the offeror understands, can, or will comply with the PWS (including referenced publications, technical data, etc.); statements paraphrasing the PWS or parts thereof (including applicable publications, technical data, etc.); and phrases such as “standard procedures will be employed” or “well known techniques will be used,” etc., will be considered unacceptable. Offerors shall assume that the Government has no prior knowledge of their facilities and experience, and will base its evaluation on the information presented in the offeror's proposal. Elaborate brochures or documentation, binding, detailed art work, or other embellishments are unnecessary and are not desired.

(2) The Technical Capability Volume shall, at a minimum, be prepared in a form consistent with the evaluation criteria for award set forth in FAR Provision 52.212-2 in this solicitation. The section shall be prepared in an orderly format and in sufficient detail to enable the Government to make a thorough evaluation of the

1. contractor’s technical competence and ability to comply with the contract task requirements specified in the PWS.

Question: It appears The Government is asking contractors to address each part of the PWS and how the contractor intents to perform them. A cross reference matrix for this is even required. However there doesn’t appear to be a space for this in the Volume general outline.

• Where in Technical Volume does the Government want the response to the PWS? All technical capabilities should be addressed in Volume II – Technical Capabilities as stated in “Instructions, Conditions, and Notices to Offerors”

• With all the other elements included in the Technical it will be hard to include a PWS response and all other required elements and stay under 50 pages.

Would the government consider moving Element 3 EXPERIENCE to the Past Performance Volume or increase the page limit for submissions in the Technical volume?

The page limit for the Technical Capability submission is increased to 75 pages

7. Proposal Content:

Past Performance (c) Element 3 – Experience: Offerors shall submit Attachment 2, Specific Relevant Contract Sheet, detailing previous work experience (projects) meeting the requirements of this solicitation.

Question: Can the Government please provide attachment 2?

Attachment 2 has been uploaded as part of amendment 03.

9. Page 17 - PARA 2.8.1. LOCATIONS AND HOURS OF OPERATION:

Bldg. 745 (Cadet Laundry and Dry Cleaning Service) Monday-Friday West Point, NY 10996 0745-1730 Cadet Civilian Clothes with (No Cash Transactions) individual Green Bundle option 900-1400 Processing Saturday

Question: This is a new requirement, the current CLADS office is currently totally full when weekly regimental dry cleaning is sent down to it, will additional space be provided to store the individual issued items for few thousand Cadets?

Please reference the revised Performance Work Statement (PWS) posted on 11 October 2019. The Performance work statement dated 10 October 2019 is significantly different from the original PWS posted.

10. Page 35

PARA 9.4.2.1 - For purchases $1,001-$5,000: the COR validate will the purchase and route the package for approval to the Army Forward Support Battalion (AFSBn) Commander or Logistics Readiness Director. In their absence, this responsibility is delegated to the Deputy Commander, Battalion (BN) Supply Personnel Officer (SPO), and/or BN Business Office Lead in writing. PARA 9.4.2.3 - For purchases for facilities and equipment that is greater than $5,000, the COR must validate, and the HQ's ASC G4 must concur on the purchase request prior to routing for concurrence and approval to the AFSB Commander. The COR shall approve replacement parts in excess of $5,000.00 and up to $25,000.00. The KO shall approve any replacement parts in excess of $25,000.00. The Contractor shall be responsible for maintaining a cumulative balance card identifying each spare part in stock and recording data and identifying equipment on which spare part is used. Defective or worn parts replaced by the Contractor that were furnished or paid for by the Government shall be disposed of as directed by the KO. The Government shall reimburse the Contractor actual invoice cost for replacement/repair parts for installed Government furnished laundry equipment.

Question: PARA 9.4.2.1 and 9.4.2.3 appear to be in contradiction. Does the contractor need approval for purchases below $1,000 or below $5,000?

Please reference the revised Performance Work Statement (PWS) posted on 11 October 2019. The Performance work statement dated 10 October 2019 is

11. Page 35 - PARA 9.5.2. Except as specified in PARA 18.9.1, the Government shall be responsible for the general maintenance of roads and buildings.

Question: There is no para 18.9.1, Are there building exemptions the contractor should reference?

Please reference the revised Performance Work Statement (PWS) posted on 11

12. Page 36 - PARA 9.5.3.2. Within 30 days after the execution of this contract the Contractor shall submit in writing to the KO a proposed maintenance program, including an appropriate maintenance records system, in sufficient detail to show its adequacy as a maintenance program in accordance with manufacturer’s publications or standard commercial practices. Lubrication of equipment shall be in accordance with manufacturer’s publication or standard commercial practices. Any maintenance/repair beyond that described in PARA 9.4.2 shall be subject to negotiation on a case by case basis. The Contractor shall notify the KO in writing whenever the facilities require any work in excess of such maintenance obligation.

Question: Para 9.4.2 (9.4.2 APPROVAL OF SUPPLIES, PARTS OR REPAIRS) referred to does not describe maintenance/repair. Is there another paragraph we should reference?

Please reference the revised Performance Work Statement (PWS) posted on 11 October 2019. The Performance work statement dated 10 October 2019 is significantly different from the original PWS posted.

13. Technical Exhibit 3 States:

The cadet regiment laundry and dry cleaning pickup schedule (subject to change) is as follows:

Monday Tuesday FIRST REGIMENT Laundry / Dry Cleaning SECOND REGIMENT Laundry / Dry Cleaning THIRD REGIMENT Laundry / Dry Cleaning FOURTH REGIMENT Laundry / Dry Cleaning

The cadet regiment laundry and dry cleaning delivery schedule (subject to change) is as follows:

Thursday Friday FIRST REGIMENT Laundry / Dry Cleaning SECOND REGIMENT Laundry / Dry Cleaning THIRD REGIMENT Laundry / Dry Cleaning FOURTH REGIMENT Laundry / Dry Cleaning

Question: This is a 72 hour schedule, there are several references to both 48 hours and 72 hours in the PWS. Is this the schedule the contractor should follow?

Please reference the revised Performance Work Statement (PWS) posted on 11 October 2019. The Performance work statement dated 10 October 2019 is significantly different from the original PWS posted. (48 Hour Schedule)

14. Technical Exhibit 6 states: The contractor shall remove clothing from the mesh bag for marking or counting. Listing of items included in the mesh bag will be annotated by the cadet on the Cadet Laundry Form for protection of the individual in case of loss.

Question: If the count differs from what the Cadet has written on ticket, whose count will be accepted as the correct one? (The count by the contractor will be accepted- this is only mentioned in 5.8.2.2 under Organizational/MTF)

15. Technical Exhibit 10A

CADET BUNDLE SERVICE

Item Quantity Finishing Codes T-Shirt, Civilian 9,964 WDR/WDFR T-Shirt, ACU 42,059 WDR/WDFR

Question: Can the Government please clarify if these items washed, dried, wrapped or washed dried, folded, wrapped? There is a very large difference in man hours between the two requirements.

TE 10A has been updated to reflect “WDFR”

16. 15. 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES

(MAY 2014)

In compliance with the Service Contract Labor Standards statute and the regulations of the Secretary of Labor (29 CFR part 4), this clause identifies the classes of service employees expected to be employed under the contract and states the wages and fringe benefits payable to each if they were employed by the contracting agency subject to the provisions of 5 U.S.C. 5341 or 5332.

THIS STATEMENT IS FOR INFORMATION ONLY: IT IS NOT A WAGE

DETERMINATION

Employee Class Monetary Wage-Fringe Benefits

N/A THERE IS NOT AN EQUIVALENT JOB SERIES

(End of clause)

Question: Does this contract incorporate a Collective Bargaining Agreement or a Wage Determination? If so can the government provide the CBA or Wage Determination?

(“not a Wage Determination”)

17. 2.16.1 - If the Senior Mission Commander or Garrison Commander declares an installation closed (Code Red) or otherwise deemed unsafe for routine travel or use due to inclement weather, the contractor shall not pick up or deliver laundry to the installation. The remuneration of contractor employees for lost time due to weather or other allowable causes is at the sole discretion of the company and is not an allowable cost under this effort.

Question: Will code red days be taken into consideration for 72 or 48 hour turn around times? Yes

18. Page 40 PARA 11.7.2.4. states: WIRE TIES FOR MESH BAGS: 40 lb. 8 inch wire ties shall be used to secure mesh bags. This shall be included in the Contractor’s fixed price.

Question: As incumbent contractor we are currently required to remove wire ties which is very labor intensive and requires a full time employee. The above paragraph does not state that wire ties are to be removed. Are mesh bags returned with wire ties attached or are they removed before returning?

Please reference the revised Performance Work Statement (PWS) posted on 11 October 2019. The Performance work statement dated 10 October 2019 is significantly different from the original PWS posted. Wire ties will be removed before returning, as stated in 5.7.2.4.

19. Laundry baskets owned by the government or the contractor? Government.

20. How many technicians working at the maintenance shop? Contractor Determines Staffing in order to meet PWS requirements.

21. Maintenance shop tools owned by the government or the contactor? Government.

22. What is the work hours for the technicians? Employee Schedule is determined by the contractor to meet contractual operation hours of service listed in PWS paragraph 1.1.1.

23. What is the work hours for the dry cleaner and laundry? PWS Paragraph 1.1.1.

24. Snow cleaning, the government or the contractor's responsibility?

3.2.8. SNOW REMOVAL/SANDING AND SALTING: The Government will remove snow, sand and salt parking areas and accessible roads.

25. How many employees working at Camp Buckner from May-August? None.

Pickup/Delivery only - Paragraph 5.8.4.4.

26. What is the work hours for Camp Buckner employees? NA

27. How many pick-up and delivery daily for Camp Buckner? Twice a week or as needed. Refer to TE # 3 and Paragraph 5.8.4.4.

28. How many employees working at CLADS Office? 1

29. What is the work hours for CLADS office?

Bldg. 745 (CLADS) Monday-Tuesday 0745 -1630

Cadet Laundry and Dry Cleaning Services Wednesday-Friday 0845-1730 West Point, NY 10996 Cadet Civilian Clothes

30. How many pick-up and delivery per day for CLADS? As needed/72Hour Turn

Around.

31. Since it is a service contract act contract, can I have the seniority list of the employees? Seniority list are provided to the successor contractor at the commencement of the succeeding contract.

32. Any changes from the current scope of work?

All changes to the scope of work will be issued via Amendment to this solicitation.

Please reference the revised Performance Work Statement (PWS) posted on 11

33. Can you please provide the current contract number? W911SD-14-C-0006