20190916_Technical_Exhibits_1-12.pdf

TECHNICAL EXHIBITS

Technical Exhibit 1 – Performance Requirements Summary (PRS)

Technical Exhibit 2 – Housekeeping Schedule

Technical Exhibit 3 – Pickup and Delivery Requirements

Technical Exhibit 4 – Equipment List

Technical Exhibit 5 – Mandatory Reference Publications

Technical Exhibit 6 – Cadet Laundry Dry Cleaning Process

Technical Exhibit 7 – Contract Data Requirement Sheet

Technical Exhibit 8 – Individual Piece Rate (IPR)

Technical Exhibit 8a – IPR

Technical Exhibit 8b – IPR Price Sheet (BLANK)

Technical Exhibit 9 – Laundry and Dry Cleaning Forms

Technical Exhibit 10 – Laundry Workload Data

Technical Exhibit 10a – MTFORG Cadet Laundry Workload FY12+13 AVG

Technical Exhibit 10b – MTFORG Cadet DC Workload FY12+FY13 AVG

Technical Exhibit 11 – Government Furnished Facilities

Technical Exhibit 12 – SAP Report

TE1 - PRS

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

NOTE: When feasible, the contractor will be required to re-perform failed service immediately at no additional cost to the Government; however the non-conforming performance is still documented.

Excusable Delays: Disincentives may be disregarded in the event an excusable nonperformance occurs. Excusable non performances include inability to perform services due to circumstances beyond the control of the contractor.

For example: Acts of God or of the public enemy, acts of the Government in either its sovereign or contractual capacity, acts of another Contractor in the performance of a contract with the Government, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, base closure, road closure, code red, utility outage, or vandalism.

Performance Objective Standard Performance Threshold

Method of Surveillance

Disincentive

PRS # 1.

Cadet and Cadet Candidate Laundry/Dry Cleaning Pickup & Delivery Schedule in accordance with PWS 5.8.4.3, 5.8.4.4, and TE-

Laundry and dry cleaning pickup shall occur between 7:00 AM and 4:30 PM on days and at locations defined in TE-3.

Delivery shall occur no later than 4:30 PM on days and at locations defined in TE3.

Pickup and delivery will be completed within 30 minutes of the standards 100% of the time.

Random Sampling

$100 for each half hour late, not to exceed $1,600

PRS # 2.

Cadet and Cadet Candidate Laundry/Dry Cleaning for special situations IAW PWS 5.8.4.8

Specials shall be processed in accordance with the specified time frame stated in PWS PARA 5.8.4.8

Delivery will be completed within the timeframe specified in the standards 100% of the time

Random Sampling

$100 for each half hour late, not to exceed $1,600

PRS # 3

Repair Standards IAW

PWS 5.6

Damaged garments under the custody of the contractor shall be repaired or replaced to conform to predamaged conditions.

Repair or replacement will be completed to conform to the standards 100% of the time

Customer Complaints

Replacement cost of a similar new garment

PRS # 4

Quality of completed Cadet and Cadet Candidate Laundry and Dry Cleaning IAW PWS

5.8.5.6 and 5.8.6.1

Laundry and dry cleaning meet standards defined in PARA

5.8.5.6 and 5.8.6.1

Laundry and Dry Cleaning will conform to the standards 100% of the time

Customer Complaints

Contractor will reclean at no charge

PRS # 5

Quantities of completed Cadet and Cadet Candidate Laundry

5.8.5.4 and 5.8.6.2

Quantities match those listed on tickets

Laundry and Dry Cleaning will conform to the standards 100% of the time

Customer Complaints

Replacement cost of a similar new garment

PRS # 6

Packaging of Laundry and Dry Cleaning IAW

5.7 through 5.7.2.3, 5.7.3.3, 5.8.5.3, and 5.8.6.4

Laundry and dry cleaning are packaged in accordance with PARA 5.7 through 5.7.2.3, 5.7.3.3, 5.8.5.3, and 5.8.6.4

Laundry and dry cleaning will be packaged IAW with the standards 100% of the time

Random Sampling

Contractor shall repackage to meet standards at no additional cost

PRS # 7

IPR and Organizational Processing Schedules IAW 5.8.2, 5.8.2.2, and 5.8.6.1

Laundry and dry cleaning shall be processed within 3 working days of dropoff

Laundry and dry cleaning will be completed within the standards 100% of the time.

Customer Complaints

Contractor is charged the full laundering price per item for each day late. Shall not exceed the full replacement cost of the item

PRS # 8

Quality of completed IPR and Organizational Laundry and Dry Cleaning IAW 5.8.2

Laundry and dry cleaning meet standards defined in PARA 5.8.2

Laundry and Dry Cleaning will conform to the standards 100% of the time

Customer Complaints

Contractor will reclean at no charge

PRS # 9 Quantities match those Laundry and Dry Customer Replacement Quantities of completed listed on tickets. Cleaning will Complaints cost of a similar IPR and Organizational conform to the new garment Laundry and Dry standards 100% of

Cleaning IAW 5.8.2 the time

PRS # 10 Specials shall be Cleaning will be Customer Contractor is IPR Laundry/Dry processed the same day completed within Complaints charged the full Cleaning Specials IAW as dropoff the timeframe laundering price

5.8.3.2 specified in the per item for each standards 100% of late item per day.

the time Shall not exceed the full replacement cost of the item

PRS # 11 Laundry and dry Pickup and Random $25 for each half Hospital-Medical cleaning pickup shall delivery will be Sampling hour late, not to Laundry Pickup and occur between 7:00 completed within exceed $200 Delivery Schedule IAW AM and 7:30 AM on 30 minutes of the

5.8.1 and 5.8.1.1 days and at locations standards 100% of defined in TE-3. the time.

Delivery shall occur between 11:00 and

11:30 AM on days and at locations defined in

TE3.

PRS # 12 Perform 90% of equipment Random 1% of total Equipment Maintenance inspection/service and shall be operational Sampling monthly amount IAW section 4.2.2 and maintenance on all to standards or from accepted maintenance equipment in steps taken to Maintenance plan accordance with the become operational CLIN standards stated in within 30 days of

PARA 4.2.2 and inspection accepted maintenance plan.

PRS # 13 Custodial services and Facility and Random 1% of total Housekeeping Tasks ground maintenance grounds shall Sampling monthly amount IAW section 4.2.1 and services will be comply with 95% from TE2 accomplished to the of the standards Maintenance standards defined in CLIN

4.2.1 and TE2.

PRS # 14 Average Cadet wait 90% of services Random 5% of total CLADS time shall not exceed provided per month Sampling and monthly invoice

10 minutes IAW PARA shall meet the customer amount

5.8.4.6 standards complaints

TE2 - HOUSEKEEPING SCHEDULE

TE3 - PICKUP & DEL SCHEDULE

TECHNICAL EXHIBIT 3

PICKUP AND DELIVERY REQUIREMENTS

1. USCC Cadet Laundry and Dry Cleaning Schedule will be as follows:

a. Academic Year (AY) Schedule mid- August to late May (dates will vary). This schedule normally entails one pickup per week per regiment. During AY pickup shall be made between 7:00AM to 4:30PM. Delivery shall be made between 7:30AM and 4:30PM. Pickup and delivery locations will be provided at the beginning of each new academic year or as needed for each Regiment. The Government reserves the right to change any or all pickup and delivery points within the cadet area with a 24 hour notice. Additionally, all empty racks and baskets will be retrieved from the Air Force Tunnel, Central Guard Room, Sallyports, and/or designated regimental delivery points every Monday and Friday or as needed.

The cadet regiment laundry and dry cleaning pickup schedule (subject to change) is as follows:

Monday Tuesday

FIRST REGIMENT Laundry / Dry Cleaning

SECOND REGIMENT Laundry / Dry Cleaning

THIRD REGIMENT

Laundry / Dry Cleaning

FOURTH REGIMENT

Laundry / Dry Cleaning

The cadet regiment laundry and dry cleaning delivery schedule (subject to change) is as follows:

Thursday Friday

FIRST REGIMENT Laundry / Dry Cleaning

SECOND REGIMENT Laundry / Dry Cleaning

THIRD REGIMENT Laundry / Dry Cleaning

FOURTH REGIMENT Laundry / Dry Cleaning

If a holiday falls on a day that a pickup and/or delivery is scheduled, the schedule for the remaining days of the week will be offset by one day. If cadets have off one day in conjunction with a holiday (e.g. the Friday after Thanksgiving is normally an off day for Cadets), the schedule will be offset by two days. This situation normally only occurs on Thanksgiving Week.

b. EXAMPLE: Pickup and Delivery Points:

Pickup & Delivery Points – 1st Regiment

A-1 Lee Barracks B-1 Lee Barracks C-1 Lee Barracks D-1 Lee Barracks E-1 Pershing Sallyport F-1 Pershing Sallyport G-1 Pershing Sallyport H-1 Pershing Sallyport

Pickup & Delivery Points – 2nd Regiment

A-2 Bradley Sallyport B-2 Bradley Sallyport C-2 Bradley Sallyport D-2 Bradley Sallyport E-2 Bradley Sallyport F-2 Bradley Sallyport G-2 Bradley Sallyport H-2 Pershing Sallyport

Pick up & Delivery Points – 3rd Regiment

A-3 Bastogne Sallyport B-3 Bastogne Sallyport C-3 Bastogne Sallyport D-3 Bastogne Sallyport E-3 Bastogne Sallyport F-3 Leyte Sallyport G-3 Leyte Sallyport H-3 Pershing Sallyport Staff Bastogne Sallyport

Pick up & Delivery Points – 4th Regiment

A-4 Inchon Sallyport B-4 Inchon Sallyport C-4 Inchon Sallyport D-4 Inchon Sallyport E-4 Inchon Sallyport F-4 Inchon Sallyport

c. Cadet Summer Training Period (CST) begins late May/early June to mid - August (dates will vary). During the CST, laundry and dry cleaning shall be picked up and delivered at designated points. Support during the CST shall include Summer Garrison Regiment (SGR), Summer Training Academic Program (STAP), Cadet Basic Training (CBT), Cadet Leader Development Training (CLDT) and Cadet Field Training (CFT). These training programs run for a varied length of time during the summer training period. A schedule will be provided to the Contractor that specifies pickup dates for all support requirements listed above. This schedule will normally entail

d. two pickups per week per program and will be provided to the Contractor on or about the 20th of May. A Schedule shall be provided to USCC POCs NLT end of May each year for laundry point placement and time schedules for placement as pertaining to Natural Bridge and Buckner laundry services in paragraph 5.8.4.4. This schedule will normally entail two pickups per week per program and will be provided to the Contractor on or about the 20th of May. The programs and locations are as follows but are subject to change:

PROGRAM LOCATION

CBT/STAP Leyte, Bastogne, Inchon Sally Port, Barth Hall SGR Pershing Sally Port CFT Cadet Barracks, Camp Buckner CLDT Barth Hall, Camp Buckner

e. Graduation Week Period. Graduation Week is normally a transition week between the academic period and the CST. A special schedule for pickup and delivery will be published in early May. Most laundry and dry cleaning sent out Graduation Week shall be delivered to those training programs conducted during the CST. The cadet laundry and dry cleaning may vary in quantity, pickup and delivery requirements during Graduation Week and the CST. The Contractor must maintain sufficient flexibility to respond to all requirements.

2. Pickup and Delivery Requirements for USMAPS. The Contractor shall provide a weekly pickup and delivery service to USMAPS, Bldg 950 Reynolds Road. This will be done once a week (pick-up and delivery) to commence and end with the USMAPS Academic Year Calendar (August – May). During AY, pickup shall be made between 7:00AM to 4:30PM on Mondays and delivery shall be made between 7:30AM at 4:30PM on Thursdays at the loading dock, Bldg 950 Reynolds Road. The Government reserves the right to change any or all pickup and delivery points in the cadet area within a 24 hour notice.

If a holiday falls on a day that a pickup and/or delivery is scheduled, the schedule for the remaining days of the week will be offset by one day. If USMAPS cadet candidates have off one day in conjunction with a holiday (e.g.

the Friday after Thanksgiving is normally an off day for Cadet Candidates), the schedule will be offset by two days.

This situation normally only occurs on Thanksgiving Week.

3. Pickup and Delivery Requirements for Hospital Linen. The Contractor shall provide daily pickup and delivery service to Keller Army Community Hospital; Bldg 917, Monday - Friday. The pickup time for Keller Hospital shall be from 7:00AM – 7:30AM and the Delivery time shall be between 11:00AM and 11.30AM. The location for pickup and delivery is the rear loading dock of Bldg 917. The government reserves the right to change the time and location of any or all pickup and delivery points within a 24 hour notice. If a holiday falls on a day that pickup and delivery is scheduled, service will resume the following day.

4. Pickup and Delivery Requirements for Saunders Dentac Clinic. The Contractor shall provide a weekly pickup and delivery service to Saunders Dentac Clinic; Bldg 606. The pickup time for Saunders Dentac Clinic will be on Wednesday morning from 7:00AM - 8:00AM and delivery will be on Thursdays from 11:00AM – 12:00N.

The location for pickup and delivery is the basement of Building 606. The government reserves the right to change the time and location of any or all pickup and delivery points within a 24 hour notice. If a holiday falls on a day that pickup and delivery is scheduled, service will resume the following day.

5. Pickup and Delivery Requirements for Cadet Linens. The Contractor shall provide pickup and delivery services for the Cadet Mess Linens upon request. The pickup and delivery shall be made between 7:00AM to 4:30PM Monday - Friday at the Cadet Mess Loading Dock. Requests will be arranged by the Cadet Mess Cor or designated authority.

TE4 - EQUIPMENT LIST

TE5 - MANDATORY REFERENCE PUBS

TE6 - CDT LDRY AND DC PROCESS

TECHNICAL EXHIBIT 6

CADET/CADET CANDIDATE LAUNDRY/DRY CLEANING PROCESS

1. Cadets/Cadet Candidates are provided unlimited laundry and dry cleaning services for their military and civilian garments on a weekly basis. The cadet/cadet candidate laundry averages approximately twenty

(20) pieces of which approximately five (5) pieces may require starching and pressing. The cadet/cadet candidate dry cleaning bundle averages approximately seven (7) pieces to be cleaned and finished. Services shall be provided for all types of under and outer garments.

a. Starch and Press Items:

Cadet White India Trousers Cadet White India Coat Cadet Collars, Cuffs, and Belts

b. Steam Finish: Cadet White India shirt.

c. Pickup and Delivery Services – see Technical Exhibit #3.

2. Laundry Mesh Bag. Mesh bags are provided to the individual cadet in different colors and sizes. Page 2 of this technical exhibit describes how each mesh bag is used. Mesh bags are used for items not normally pressed.

3. The contractor shall remove clothing from the mesh bag for marking or counting. Listing of items included in the mesh bag will be annotated by the cadet on the Cadet Laundry Form for protection of the individual in case of loss.

4. Bulky Items. Although there is no individual limitations on laundry or dry cleaning items turned in (except during Reorganization Week and Graduation Week), bulky items such as overcoats, blankets, or comforters will not be sent en-masse by companies, regiments, or USMAPS without prior coordination with S-4, USCC/USMAPS, and the laundry contractor.

5. Special Civilian Clothing Handling. A cadet civilian clothing call office (Cadet Laundry and Dry Cleaning Service/CLADS) in the cadet area shall be operated by the contractor for the processing of civilian clothing. Services shall include acceptance of civilian clothing for laundry and dry cleaning items including blazed uniforms and acceptance of cadet issued dry cleanable items. All dry cleaning items shall be returned on hangers. Pick up of clothing will be affected by presentation of retained copy of dry cleaning tag at the pickup point 72 hours after turn-in. Cadets may use the Call Office at the main laundry plant on a cash-and-carry basis.

All USMAPS Cadet Candidates are required to use the Call Office at the main laundry plant on a cash-and-carry basis for civilian clothing.

6. Pickup Points. USCC laundry shall be picked up and delivered by company. USCC dry cleaning shall be picked up by company and/or the Cadet Laundry and Dry Cleaning Service (Bldg. 745) and delivered to the Cadet Laundry and Dry Cleaning Service (Bldg. 745), for cadet pickup. A laundry pickup/delivery point is designated for each company. The S-4, USCC will provide changes in location, prior to the first pickup each academic year. Detailed schedules for the graduation week period and summer training period with pickup and delivery points are published and distributed annually during the second or third week of May; however, this date will vary. USMAPS laundry and dry cleaning pickup and delivery point will be Bldg 950, Reynolds Road.

7. Claims. Cadets/Cadet Candidates must submit claims in accordance with USMA Reg. 32-1.

8. Unidentifiable or Misdirected Laundry/Dry Cleaning Items. The contractor shall check the Beat Air Force Tunnel, Sallyports, and Barrack Hallways on Fridays/Mondays (or as needed) to gather any misdirected laundry/dry cleaning items and reroute them to their proper destination. USCC cadet items whose destination is unable to be determined or items that are unidentifiable will be returned to the Cadet Laundry Office, Bldg.

745.

USMAPS cadet candidate items whose destination is unable to be determined or items that are unidentifiable will be returned to the Main Laundry Plant, Bldg. 845. The contractor shall do everything possible to return the uncollected, unidentified, or misdirected Laundry and Dry Cleaning Items to the rightful owner.

9. The contents of the mesh bags are as follows:

a. White Bag (White Items) Bra, White Gloves, Pair White Handkerchief, White Panties, White Socks, Athletic & Civilian, White Slip, White Supporter, Athletic, White Suspenders, White Towel, White Underdrawers, White Undershirt, White Washcloth White

b. Brown Mesh Bag (Colored Items)

Belt, ACU Bra, Color Cap. ACU/Gray Cap, Skull, Gray Panties, Color Shorts, Gym A/Nylon Black Slip/Color Socks, Black/Olive Drab/Sand/Color Stockings, Pair, Color Swim Trunks, Black Swimsuit, Color Thermal, Tops/Bottoms Towel, Brown/Olive Drab Underdrawers, ACU/Color Washcloth, Brown/Olive Drab

c. Olive Drab Barracks Bag (Bed Linens)

Bag, Barracks, Olive Drab Cover, Mattress, White Pillowcase, White Sheet, Bed, White

d. Olive Drab Barracks Bag (Miscellaneous Items).

Blue Bag Belt, Shoulder, White Belt, Sword, White Belt, Waist, White Collar, White Cuffs, Pair White

Jackets, Running, Black Pants, Running, Black Sweatpants, Gray Sweatshirt, Gray T-Shirt, Cadre, Color T-Shirt, GYM A, Gray Guidon Belts

10. The cadet/cadet candidate retains the option to have the civilian items referenced above dry-cleaned instead of laundered. To accomplish this, the cadet must take the items to the Cadet Laundry and Dry Cleaning Service, Bldg. 745, and submit them for dry cleaning. Likewise, USMAPS cadet candidates must take civilian items to the call office at the main laundry plant for dry cleaning services on a cash and carry basis.

11. It is the cadet’s responsibility to ascertain that any civilian item, before being submitted inside a mesh bag, is a launder able item. The care label will furnish this information. Once inside the mesh bag, damage resulting from failure to follow the instructions on the care label will not be the contractor’s responsibility.

12. The processor at the Laundry/Dry Cleaning Plant retains the option of processing any item IAW commercial practices should the manner in which the item was submitted request otherwise.

TE7 - CONTRACT DATA RQMT SHEET

TE8 - IPR

1. Individual Piece Rate (IPR) is not part of the total contract price.

2. IPR prices in TE 8B will constitute reimbursement for the contractor from patron, for laundry/dry cleaning services provided. No government funds will be expended for IPR laundry/dry cleaning. All direct and indirect cost allocable to IPR shall be accounted for in the IPR pricing and not included in the contract price. Laundry and dry cleaning charges to patrons shall consist of Contractor IPR prices and a Government Services and Facilities Surcharge.

3. The Contractor shall collect a Government Services and Facilities Surcharge of $.25 (per piece) on all IPR items. The prices listed in TE 8B, plus the Surcharge, shall be the actual prices charged to individual patrons. The Contractor shall credit the Government the surcharge.

4. The Contractor will offer to authorized individual piece rate patrons same day or 24 hour specials, in addition to normal processing time.

5. Historical data for IPR are provided for informational purposes only. The following information is provided in reference to Individual Piece Rate (IPR). The figures below are the approximate average for FY17 and FY18.

PIECE

PROCESSED

LAUNDRY DRY CLEANING

October 1943 2183 November 1672 1852 December 1413 1499 January 1539 1731 February 1680 1872 March 1692 1848 April 1830 2124 May 1903 2179 June 1112 1441 July 1042 1576 August 1370 1479 September 1641 1840

6. The type of items processed under the Individual Piece Rate are:

DRY CLEANING

Suit (2pc) Blouses Dresses Suit (3pc) Blouses, Silk Evening Dress Trousers (Civilian) Slacks Skirts Trousers Uniform Vest Skirts w/Pleats Jackets Neckties Coats Shirts Uniforms Sweaters Shirts w/Military Creases Uniforms, Whites

HOUSEHOLD ARTICLES

Bedspread Cover, Sofa Blanket, Wool, Double Curtains, 50ft Blanket, Wool, Single Cushion Comforter, Quilt Drapes, Unlined (per sq yd) Cover, Chair Table Cover, Fancy Cover, Cushion Tapestries

SPECIALTY ITEMS

Belts Hats Sleeping Bag

Drapes, Lined (per sq yd) Rugs (per sq ft) Vest Scarf Jumpsuit Santa Clause suit Down Coat Down Comforter Down Jacket Down Sleeping Bag Down Vest Silk Blouse w/Sequins and Bead Wedding Gown Wedding Gown w/Box

LAUNDRY

Shirts Blouses Trousers Uniforms (ACU) Sheets Pillowcases Tablecloths Napkins Curtains (per sq yd) Towels Washcloths Blankets, Wool, Cotton, Cot/Poly

Tablecloths, Hand Processed (per sq yd)

TE8A - IPR

TE8B - IPR BLANK

Technical Exhibit 8B Individual Piece Rate Price Sheet

DRY

CLEANING

ITEMS

Base YR

1st OPTION

YR

2nd OPTION

3rd OPTION

4th OPTION

Suit (2PC) Suit (3PC) Trousers (CIV) Trousers Uniform

Jackets Shirts Shirt w/ Military Creases

Coats Sweaters Dresses Evening Dress Skirts Skirts w/Pleats Neckties Uniforms Uniforms, Whites

Blouses Blouses Silk Slacks Vest

Household Articles

Bedspread Blanket, Wool, Double

Blanket, Wool, Single

Comforter, Quilt Cover, Chair Cover, Cushion Cover, Sofa

Curtains, 50ft.

Cushion Drapes, unlined (per square yard)

Table Cover, Fancy

Tapestries

Specialty Items

Belts Hats Sleeping bag Drapes, Lined (per square yard)

Rugs (per square foot)

Vest Scarf Jumpsuit Santa Claus Suit

Down: Coat Down:

Comforter

Down: Jacket Down: Sleeping Bag

Down: Vest

Blouse Silk W/Sequins & Beads

Wedding Gown Wedding Gown (with Box)

Additional Charges for same day or 24 hour specials (% of Item Price)

LAUNDRY

ITEMS

Shirt Shirt with Military Crease

Blouse Blouses Silk Trousers Uniforms (BDU) Uniforms

(BDU),

Starched

Sheets Pillowcases Tablecloths Hand Processed Tablecloths (per

sq. yard)

Napkins Curtains (per square yard)

Towels Wash Cloths Blankets, Wool, Cotton, Cot/Poly

Additional Charges for same day or 24 hour specials (% of Item Price)

Press Only Charge (% of Item Price)

TE9 - LAUNDRY AND DC FORMS

LAUNDRY/DRY CLEANING FORMS

The Contractor furnished laundry/dry cleaning forms shall conform to standard commercial practices. All forms shall be serially numbered.

Cadet/Cadet Candidate Laundry and Dry Cleaning forms shall include space for name, (last, first, middle initial), date, class, company, social security number (last four) and special instructions. It shall contain a column for quantity turned-in. Listings and groupings of items shall be furnished by the Government.

Sample forms currently used will be provided upon request. The Contractor shall coordinate with the COR in order to develop an acceptable plan to distribute laundry and dry cleaning forms and claims forms to the cadet companies/cadet candidates at no additional cost. All tickets/tags/forms provided by the Contractor shall be done at no extra cost to the Government and be approved by the Contracting Officer prior to their use.

Academic year forms shall be overprinted with the regimental number. There are 4 regiments.

USMAPS Cadet Candidate forms shall be overprinted with USMAPS.

Cadet Summer Training forms shall be overprinted with the appropriate program, currently CBT, CFT, CLDT, and SGR / STAP.

Est. 1100 cadets in each REGIMENT Est. 250 cadet candidates in USMAPS Est. 1600 cadets CBT Est. 1500 cadets CFT Est. 500 cadets SGR / STAP Est. 1000 cadets CLDT

The Contractor is responsible for furnishing the forms upon request and shall have adequate amount of forms on hand to ensure uninterrupted service.

Note: The forms are required to be 3 part forms.

TE10 - LAUNDRY WORKLOAD DATA

TE10A - MTFORG CADET LAUNDRY

Technical Exhibit 10A

Laundry Services consists of the following worksheets:

MTF and Organizational Bulk Work Laundry Services Cadet Bundle Service Cadet Call Office Service (Civilian Clothes) Finishing Codes

Technical Exhibit 10A is provided for information purposes only and represents the average of the workload for FY 2017 and FY 2018.

MTF and ORGANIZATIONAL BULK WORK

Item Quantity Finishing Codes Ammo Case 0 WD Apron 414 WIFT(10) Bath Mat 50 WDFT(10) Bag, Duffel 107 WDFT(10) Bag, Blue 0 WD Bag, Laundry/Barracks 7,356 WDFT(10) Bathrobe 1,575 WDFT(10) Bed Pad 3,789 WDF Bed Spread 234 WDFT(10) Belt 85 WPF Blanket 12,472 WDFT(10) Cap 229 WD Case, First Aid 0 WD Coat/Jacket 355 WPH Collars 136 WSPH Gloves 178 WDFT(10) Cover, Canteen 476 WD Coveralls 74 WDFT(10) Cover, Mattress 106 WIFT(10) Curtains/Drapes 183 WPH Drop Cloth 0 WDF Field Pack 1 WD Gown, Operating 9,801 WDSTH Liner, Poncho 1,648 WDFT(10) Mop 2,927 WDFT(10) Napkins 26,552 WIFT(10) Pillow 2,690 WDT Pillowcase 15,754 WIFT(10) Pot Holders 1,694 WDFT(10) Rags 1,094 WD Scarves 712 WIFT(10) Sheet 26,069 WIFT(10) Shelterhalf 50 WDFT

Shirt 16,526 WPH Shorts 27 WPH Sleeping Bags 16,985 WDFT(1) Smock 4,104 WSPH Strap 38 WD Suspenders 1 WDFT(10) Tablecloth 18,243 WIFT(10) Table Skirts 24 WDF Towel 25,959 WDFT(10) Trousers 14,532 WPH Wash Cloth 1,673 WDFT(10) Wrapper 675 WDFT(10) Pads 1,838 WDFT(10) Misc. Small 1,276 Y Misc. Medium 4,221 Y Misc. Large 474 Y Misc. Extra Large 73 Y Total Piece Count: 223,480

CADET BUNDLE SERVICE

Cover, Cap 188 WDR Gloves, White 3,905 WDR Drawers 308,621 WDR Handkerchief 1,699 WDR Panties 35,685 WDR Socks, athletic 190,686 WDR Supporter 792 WDR Towel, Bath 54,796 WDR Undershirt, Cotton 221,121 WDFR Cloth, Wash 19,123 WDR Socks, Black 159,775 WDR Socks, OD 111,526 WDR Socks, Civilian 118,184 WDR Pajama, Top 416 WDR Pajama, Bottom 250 WDR Shorts, Gym A 80,016 WDR Stockings, Pair 1,289 WDR Belt, Guidon 52 WSPFR Belt, Shoulder 426 WSPFR Belt, Sword 110 WSPFR Belt, Waist 219 WSPFR Collars, White 2,237 WSPFR Cuffs, White 1,579 WSPFR Shirt, Sweat 673 WDFR Undershirt, Mono 164,877 WDFR T-Shirt, Cadre 3,313 WDFR Robe, Beach 3 WDFR Belt, Robe 13 WDFR Bathrobe, Cotton 12 WDFR Trousers, Running 4,086 WDFR Trousers, Sweat 395 WDFR Shirt, Running 2,435 WDFR

Bras 17,485 WDR Slip 181 WDR Boxer Shorts 19,127 WDR T-Shirt, Civilian 9,964 WDR/WDFR T-Shirt, ACU 42,059 WDR/WDFR Belt, Guidon 52 WDFR Shirt, ACU 37,171 WDH Trouser, ACU 41,315 WDH Jacket, BDU 92 WDH Bag, Barracks 51,796 WDFR Trousers, BDU 90 WSPH Shirt, BDU no Starch 87 WDH Trouser, BDU No Starch 84 WDH Cap, ACU 2,920 WDH Belt, ACU 519 WDFR Trouser, White 4,592 WSPHB Shirts, White, Dress 12,122 WSTHB Coat, India White 1,703 WSPHB Skirt, India White 133 WSPHB Suspenders 150 WDFR Swim Trunks 1,159 WDFR Swimsuit, Color 382 WDFR Sheet 27,886 WIFR Pillow Case 17,980 WIFR Cover, Mattress 5,863 WIFR Total Piece Count: 1,783,414

CADET CALL OFFICE (Civilian Clothes)

Blanket 3185 WDFHB Boxers 710 WDFHB Shirt 11,772

Button Down 0 WPHB Pullover/Polo 0 WSTHB

T-Shirt 638 WSTHB Towel 24 WDFHB Trouser 6,991 WDPHB Shorts 1,802 WSTHB Misc. Small 85 Y Misc. Medium 12 Y Misc. Large 4 Y Misc. Extra Large 2 Y

Total Piece Count: 25,225

FINISHING CODES

AA = Dry Cleaning Pressed B = Bagged

C = Combing of Rugs

D = Dried F = Folded H = On Hanger I = Flatwork Ironed K = Packaged in an Heirloom Box R(#) = Packaged in clear plastic wrap (with a certain number of item per bundle) P = Laundry Pressed S = Starched SO = Steam Only ST = Stem Tunnel Finished T(#) = Packaged by tying bundle with twine (with a certain number of item per bundle) W = Wash X = Dry Clean

Y = Each workload category contains a listing of miscellaneous items as defined in paragraph

2.2.15. These items should be

finished in a manner consistent with similar items in this solicitation.

**White pants do not need to be starched November - February** **White over Gray shirts may go through steam tunnel** **Green Fleece Jackets are line dried**

TE10B - MTFORG CADET DC

Technical Exhibit 10B

Dry Cleaning Services consists of the following worksheets:

MTF and Organizational Bulk Work Services Cadet Bundle Service Cadet Call Office Service (Civilian Clothes) Finishing Codes

Technical Exhibit 10B is provided for information purposes only and represents the average of the workload for FY 2017 and 2018.

MTF and ORGANIZATIONAL BULK WORK

Belts 2 XAAH Blouse 4 XAAH Cap 65 XAAH Drapes 18 XAAH Mascot Outfit 3 (Spot Clean Mostly) Flag 34 XAAH Flight Suit 0 Per Cleaning Label Flight/Field Jacket 3 Per Cleaning Label Jacket 385 XAAH Liner 49 XSOH Shirt (all) 2,073 XAAH Sleeping Bag 2 WDF(1) Skirt 56 XAAH Sweater 3 XSOH Table Skirt 25 XAAH Tablecloth / Linen 591 XAAH Tie 267 XAAH Trouser (all) 2,451 XAAH Misc. Small 1,183 XAAH Misc. Medium 395 XAAH Misc. Large 140 XAAH Misc. Extra Large 1 Y Coat 1,395 XSOH Blanket 5 XF Clerical Vest / Robe 231 XAAH

Total Piece Count: 9,381

CADET BUNDLE SERVICE

Bathrobe 1,222 WSTH Belt, Robe 946 WSTH Blanket, Gray 4,060 XSTH Blue Bag 19,816 WDH Blouse, Blazer 3 XAAH

Blouse, Dress Mess 16 XAAH Cap, Garrison 749 XSTH Coat, Dress Gray 5,843 XSTH Coat, Full Dress 3,122 XSTH Comforter 3,495 XSTH Jacket, Gray 2,842 XSTH Jacket, Dress Mess 8 XAAHB Necktie 442 XAAH Overcoat, Long 3,363 XSTH Overcoat, Short 29 XSTH Parka 193 XSTH Scarf 38 XSTH Shirt, Blazer 6 XSOH Shirt, Class L.S. 3,921 XSTH Shirt, Class S.S. 11,482 WSTH Skirt, Blazer 7 XAAH Skirt, Dress Gray 16 XAAH Skirt, Dress Mess 23 XAAHB Skirt Mockelastique Gray 115 XAAH Sweater, Cardigan 12 XSOH Sweater, Pullover 17 XSOH Trouser, Blazer 0 XAAH Trouser, Heavy Weight 1,797 XAAH Trouser, Mockelastique 17,965 XAAH Liner 796 XSTH Running Suit Top 3 WDFR Running Suit Bottom 2 WDFR Misc. Small 64 Y Misc. Medium 59 Y Misc. Large 5 Y Misc. Extra Large 1 Y Total Piece Count: 82,478

CADET CALL OFFICE (Civilian Clothes)

Shirt 7,850 XAAHB Trouser 3,592 XAAHB Jacket 739 XAAHB Necktie 509 XAAHB Sweater 74 XSOHB Coat 17 XSTHB Skirt 3 XAAHB Dress 9 XAAHB Blouse 10 XAAHB Scarf 1 XSOHB Cap/Hat 2 XAAHB Shorts 28 XAAHB Misc. Small 1 Y Misc. Medium 1 Y Misc. Large 1 Y Misc. Extra Large 1 Y

Total Piece Count: 12,838

FINISHING CODES

AA = Dry Cleaning Pressed B = Bagged C = Combing of Rugs D = Dried F = Folded H = On Hanger I = Flatwork Ironed K = Packaged in an Heirloom Box P = Laundry Pressed R(#) = Packaged in clear plastic wrap (with a certain number of item per bundle) S = Starched SO = Steam Only ST = Stem Tunnel Finished T(#) = Packaged by tying bundle with twine (with a certain number of item per bundle) W = Wash X = Dry Clean

Y = Each workload category contains a listing of miscellaneous items as defined in paragraph 2.2.15. These items should be finished in a manner consistent with similar items in this solicitation and/or consistent with laundry practices.

TE11 - GF FACILITIES

USMA, WEST POINT LAUNDRY AND DRY CLEANING

GOVERNMENT FURNISHED FACILITIES

Building Number Used For Dimensions/Square Feet 845 Main Plant

Call Office 474’ x 118’ / 56,000 sq. ft.

40’ x 33’ / 1,320 sq. ft.

745 Cadet Laundry and Dry

Cleaning Service 40’ x 32’ / 1,280 sq. ft.

Area of grounds around Building 845 that the Contractor shall be responsible for is 75’ from the front and sides of the plant. The rear is the plant is DPW’s responsibility.

QUESTIONS AND ANSWERS

QUESTION ONE: PWS paragraph 1.5.8 requires “A customer complaint feedback system for correction of validated complaints and to inform the customer of corrections. The QCP shall describe how users or other interested parties may identify areas or situations to the Contractor.” Many installations now require contractors to use the Government’s ICE system for customer feedback. Does the government want the contractor to establish a separate customer feedback program or use the ICE system? If the ICE system is used for customer feedback, will the government provide the necessary customer feedback from the ICE program to comply with PWS paragraph 1.5.9?

ANSWER ONE: The government shall use the ICE System and will provide the necessary feedback for the contractor to address the complaint. However, there are instances where the contractor will be notified directly of consumer complaints, not via ICE System, and there needs to be a process in place to address these issues.

QUESTION TWO: PWS paragraph 1.20.1 states “The Contractor shall provide to the Government a single point of contact (POC) on hazardous material issues. See Technical Exhibit #5.” Technical Exhibit #5 is a list of mandatory references. Is there a different reference the government intended to use?