20191010_TE_1_PRS.pdf
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- Attached to
- Laundry and Dry Cleaning Services , West Point Federal contract opportunity
- Solicitation number
- W911SD19R0039
About this file
This document contains a technical exhibit and performance requirements summary for laundry and dry cleaning services at the United States Military Academy at West Point. The contractor will be required to provide laundry, dry cleaning, and linen services for 4,400 cadets and cadet candidates. The performance requirements summary outlines 14 key performance standards relating to pickup and delivery schedules, special processing times, quality of cleaning, packaging, and wait times. It specifies acceptable quality levels, surveillance methods, and disincentives for non-performance. The related federal contract opportunity is a sources sought notice for the procurement of these laundry and dry cleaning services at West Point on a small business set-aside basis. It provides details on the requirement, requests capability statements and feedback from interested small businesses, and specifies a response deadline of June 28, 2019.
Technical Exhibits
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TECHNICAL EXHIBIT #1
Performance Requirements Summary
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items.
The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
NOTE: When feasible, the contractor will be required to re-perform failed service immediately at no additional cost to the Government; however the non-conforming performance is still documented.
Excusable Delays: Disincentives may be disregarded in the event an excusable nonperformance occurs. Excusable non performances include inability to perform services due to circumstances beyond the control of the contractor. For example:
Acts of God or of the public enemy, acts of the Government in either its sovereign or contractual capacity, acts of another Contractor in the performance of a contract with the Government, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, base closure, road closure, code red, utility outage, or vandalism.
Performance Objective Standard Performance Threshold
Method of Surveillance
Disincentive
PRS # 1.
Cadet and Cadet Candidate Laundry/Dry Cleaning Pickup & Delivery Schedule in accordance with PWS 5.8.4.3, 5.8.4.4, and
TE3.
Laundry and dry cleaning pickup shall occur between 7:00 AM and 4:30 PM on days and at locations defined in TE3.
Delivery shall occur no later than 4:30 PM on days and at locations defined in TE3.
Pickup and delivery will be completed within 30 minutes of the standards (AQL) 100% of the time.
Random Sampling
$100 for each half hour late, not to exceed $1,600.
PRS # 2.
Cadet and Cadet Candidate Laundry/Dry Cleaning for special situations IAW PWS 5.8.4.8.
Specials shall be processed in accordance with the specified time frame stated in PWS
PARA 5.8.4.8.
Delivery will be completed within the timeframe specified in the standards (AQL) 100% of the time.
Random Sampling
$100 for each half hour late, not to exceed $1,600.
PRS # 3
Repair Standards IAW
PWS 5.6.
Damaged garments under the custody of the contractor shall be repaired or replaced to conform to pre-damaged conditions.
Repair or replacement will be completed to conform to the standards (AQL) 100% of the time.
Customer Complaints
Replacement cost of a similar new garment.
PRS # 4
Quality of completed Cadet and Cadet Candidate Laundry and Dry Cleaning IAW PWS
5.8.5.6 and 5.8.6.1.
meet standards defined in PARA 5.8.5.6 and 5.8.6.1.
Laundry and Dry Cleaning will conform to the standards (AQL) 100% of the time.
Customer Complaints
Contractor will reclean at no charge.
PRS # 5
Quantities of completed Cadet and Cadet Candidate Laundry
5.8.5.4 and 5.8.6.2.
Quantities match those listed on tickets.
Laundry and Dry Cleaning will conform to the standards (AQL) 100% of the time.
Customer Complaints
Replacement cost of a similar new garment.
PRS # 6
Packaging of Laundry and Dry Cleaning IAW PARA 5.7 through 5.7.2.3, 5.7.3.3, 5.8.5.3, and 5.8.6.4.
are packaged in accordance with PARA 5.7 through 5.7.2.3, 5.7.3.3, 5.8.5.3, and 5.8.6.4.
Laundry and dry cleaning will be packaged IAW with the standards (AQL) 100% of the time.
Random Sampling
Contractor shall repackage to meet standards at no additional cost.
PRS # 7
IPR and Organizational Processing Schedules IAW 5.8.2 and 5.8.2.2.
Laundry and dry cleaning shall be processed within 3 working days of drop-off.
Laundry and dry cleaning will be completed within the standards (AQL) 100% of the time.
Customer Complaints
Contractor is charged the full laundering price per item for each day late.
Shall not exceed the full replacement cost of the item.
PRS # 8
Quality of completed IPR and Organizational Laundry and Dry Cleaning IAW
5.8.2. and 5.8.6.1.
Laundry and dry cleaning meet standards defined in PARA 5.8.2. and 5.8.6.1.
Laundry and Dry Cleaning will conform to the Standards (AQL) 100% of the time.
Customer Complaints
Contractor will reclean at no charge.
PRS # 9 Quantities match those Laundry and Dry Customer Replacement Quantities of completed listed on tickets. Cleaning will Complaints cost of a similar IPR and Organizational conform to the new garment.
Laundry and Dry standards (AQL) 100%
Cleaning IAW 5.8.5.4. of the time.
PRS # 10
IPR Laundry/Dry Cleaning Specials IAW 5.8.3.2.
Specials shall be processed the same day as drop-off.
Cleaning will be completed within the timeframe specified in standards (AQL) 100% of the time.
Customer Complaints
Contractor is charged the full laundering price per item for each late item per day. Shall not exceed the full replacement cost of the item.
PRS # 11
Hospital-Medical Laundry Pickup and Delivery Schedule IAW
5.8.1.1 and 5.8.1.2.
Laundry and dry cleaning pickup shall occur between 7:00AM and 7:30AM on days and locations defined in cleaning pickup shall occur between 7:00AM and 7:30AM on days and at locations in TE3. Delivery shall occur between 11:00 and 11:30AM on days and at locations defined in TE3.
Pickup and delivery will be completed within 30 minutes of the standards (AQL) 100% of the time.
Random Sampling
$25 for each half hour late, not to exceed $200.00.
PRS # 12 Perform 90% (AQL) of Random 1% of total Equipment Maintenance inspection/service and equipment shall be Sampling monthly amount IAW section 4.2.2 and maintenance on all operational to from accepted maintenance equipment in standards or steps Maintenance plan. accordance with the taken to become CLIN.
standards stated in operational within
PARA 4.2.2 and 30 days of inspection.
accepted maintenance plan.
PRS # 13 Custodial services and Facility and Random 1% of total Housekeeping Tasks ground maintenance grounds shall comply Sampling monthly amount IAW section 4.2.1 and services will be with (AQL) 95% from
TE2. accomplished to the of the standards. Maintenance standards defined in 4.2.1 and
TE2.
CLIN.
PRS # 14 Average Cadet wait 90% (AQL) of services Random 5% of total monthly
CLADS time shall not exceed provided per month Sampling and invoice amount.
10 minutes IAW PARA shall meet the Customer .
5.8.4.7. standards. Complaints
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