Attachment 1 PRS BPA Laundry and Dry-Cleaning.pdf

PRS

PWS Contract Paragraph Reference Performance

Standard

Performance threshold. (This is the maxium error rate. It could possibly be zero deviation from standard.)

Method of Surveillance

Incentives / Disincentivies

2.1.3 The Contractor shall provide

laundry service to Government authorized customers only IAW AR 710- 4.

The contractor shall not service customers that do not have a validated DA Form 1687 submitted to the

COR.

2 validated discrepancies per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.4 In the case of a holiday or

emergency (e.g., inclement weather, post closure), the Contractor shall coordinate an alternate day for laundry service (pick up / delivery) during the same business week.

The contractor failed to coordinate adjusted schedule. 1 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.5 The Contractor personnel shall be

clean in appearance and be appropriately dressed (IAW the contractor’s dress code) for the work to be performed while on duty. The contractor shall provide employees with appropriate dress code information that aligns with Army values for their required functional area. The Government will not provide for or reimburse the contractor for the cost of uniforms or appropriate dress.

The contractor failed to dress IAW the contractors dress code.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.6 The Contractor shall be compliant

with Federal, State, Local and Department of Health regulations and

CDC.

The contractor failed to follow Federal, State, Local, Department of Health and CDC regulations.

1 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.7 The Contractor shall use bio-base

Laundry and Dry-Cleaning cleaning products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

The Contractor shall use bio-base Laundry and Dry-Cleaning cleaning products.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.8 The Contractor shall accurately and

timely submit deliverables IAW Attachment 2 - Deliverables Schedule.

The Contractor shall accurately and timely submit deliverables. 0 validate discrepancy per monthly inspection period.

Periodic Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.9 All linens (sheets, pillows, pillowcases, mattress covers/pads, bedspreads, and blankets) shall be clean and serviceable and laundered IAW Manufacturer care label/instructions.

All linens shall be clean and serviceable and laundered IAW Manufacturer care label/instructions.

5 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.10 All finished linen shall be folded

and bundled (ten (10) each sheet, ten

(10) each pillowcases, five (5) each mattress covers/pads, five (5) each bedspreads, and five (5) each blankets).

All linens shall be flatwork ironed, dried, and folded.

The contractor shall ensure all linen is dry, ironed, folded and bundled IAW PWS requirements.

5 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.11 All soiled linen items turned in for

laundry shall be clean and serviceable at the time of delivery. All items turned in by a customer shall be returned to the same customer within 5 business days.

The contractor shall return all items clean and serviceable unless noted on the laundry ticket. Items shall be returned to the customer within 5 buisness days.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.13 All items that fail to meet quality

standards shall be returned for re-laundering at no additional costs.

The contractor shall not charge the government for items that failed the quality standards and are required to be recleaned.

0 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.14 The Contractor shall clean

specialty items (e.g., OCIE (sleep system) and Care of Supplies in Storage (COSIS)) for authorized customers IAW manufacturer care/label instructions, be serviceable, dry (with no signs of wetness) and free of dirt and soil.

The contractor failed to clean and dry items IAW the manufacture care instructions. 2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.15 OCIE items shall be cleaned and

serviceable. All items shall be cleaned and dried with no signs of wetness IAW with manufacturer care label/instructions.

All OCIE Items shall be clean and dry.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.16 OCIE Items shall be folded and

bundled by size and like-items to provide ease of count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit. Sleep systems will be treated as bulk items.

The contractor shall ensure OCIE in like size and items are bundled, sleeping systems will be treated as bulk items. All items returned shall be maintained in sanitary conditions.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.17The Contractor shall clean shop rags for authorized customers. All shop rags shall be free of oil and grease.

Scales shall be National Type Evaluation Program (NTEP) approved and legal for trade. Any shop rags turned in from the customer must be returned to the same customer.

The contractor shall ensure shop rags are free of oil and grease, NTEP scales are being utulized, and the same shop rags turned in from the customer are being returned to the same customer.

1 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.18 All dry cleaning of flags, tablecloths and bunting, shall be cleaned, wrinkle free, and be clean IAW manufacturer/care label instructions.

The contractor shall ensure items are cleaned, dry, and wrinkle free IAW PWS standards.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.19 Draperies accepted by the

Contractor for processing shall be invoiced by the Contractor at the established rate per square foot. This price shall include appropriate processing, ironing, and delivery of the completed work to the Requiring Organization.

Comply with specified standards.

1 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

2.1.20 The Contractor at their expense

shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the laundering process. Replacement of shop rags shall be of like equal value.

Any existing damages discovered at the time of turn in shall be so noted on the laundry or dry-cleaning ticket. The replacement linen shall be IAW Attachment 3 - Linen Specifications.

The contractor shall repair or replace any damaged item(s) caused under their oversight.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.21 Thread, material, zippers and

buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

Comply with specified standards.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.22 Claims for lost or damaged items

shall be documented and resolved within ten (10) business days following the date the claim is received by the Contractor.

Comply with specified standards.

2 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.23 All cleaned laundry and dry-

cleaning items shall be transported separately from items to be cleaned and dry cleaned.

Comply with specified standards.

0 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.24 Vehicles shall be cleaned with

germicidal cleaner after each working day.

Comply with specified standards.

0 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.25 The Contractor shall maintain

accountability of Government-owned items.

The contractor shall ensure all Government items in their possession is accounted for and maintained at all times.

0 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating

4) Show Cause Notice

5) Termination

2.1.26 The Contractor shall return all

items turned in by the customer to the same customer.

Comply with specified standards.

0 validate discrepancy per monthly inspection period.

Random Inspection

1) Corrective Action Report

(CAR)

2) Cure Notice

3) CPARS Rating