PWS_-_Appliance_Maintenance_Revised_22Apr19.pdf

PWS

PERFORMANCE WORK STATEMENT

MAINTENANCE AND REPAIR OF GOVERNMENT OWNED APPLIANCES

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide maintenance and repair services to

Government owned appliances located in single soldier housing and barracks on Fort Leonard Wood (FLW), Missouri. The goal is to support mission accomplishment by providing safe and operational appliances to facilities identified to receive appliance maintenance and repair services under this contract.

To meet this goal, close coordination is required between the Contractor and the Contracting Officer’s Representative (COR) to efficiently provide appliance maintenance and repair services while minimizing disruptions to operations within the facilities and meeting security requirements. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Scope: The Contractor shall furnish all personnel, labor, tools, equipment, parts and materials in connection with installing, replacing, relocating, maintaining and repairing Government owned appliances, as listed in technical exhibit (TE) 2. Performance shall be in accordance with the standards contained herein and current local, state, and federal regulations.

1.2 Period of Performance: The period of performance (POP) shall be for five ordering periods of 12 months each.

1.3 Place of Performance: The work to be performed under this contract will be performed at the government facilities, located on FLW, identified in TE 2.

1.4 Hours of Operation: The Contractor is responsible for providing services between the hours of 0730 to 1600, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5 Federal Observed Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6 Workforce: The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this Performance Work Statement (PWS) when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7 Work Coordination:

1.7.1 Single Soldier Housing: The Contractor shall contact the point of contact (POC) for access to the unit. The Contractor shall make three (3) attempts to coordinate access through the POC. After three (3) unsuccessful attempts, the Contractor shall contact the Directorate of Public Works (DPW) Municipal Services Branch (MSB) at (573) 596-7021 for assistance in obtaining access.

1.7.2 Barracks: If a building is locked, the Contractor shall make three (3) attempts to coordinate access to the building through the POC identified on the service order. After three (3) unsuccessful attempts, the Contractor shall contact the DPW MSB at (573) 596-7021 for assistance in obtaining access.

1.7.3 Failure of the occupant to successfully allow access, even though previously scheduled, will in no way make the Government liable for additional payment.

1.8 Quality Control Program (QCP): The Contractor shall develop, implement and maintain an effective QCP to ensure services are performed in accordance with (IAW) the (PWS). The QCP, including any changes, shall be forwarded to and accepted by the Contracting Officer (KO). The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies and shall review the plan with his onsite personnel to ensure complete understanding.

The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The QCP shall be kept current, reflecting the pertinent contract modifications and building changes or conditions, with updates being submitted within five (5) days of changes being made. The QCP must be IAW the Performance Requirements Summary (PRS) (TE 1) of this contract. The plan shall include but is not limited to the following:

The name of the Project Manager A communication plan that shall describe methods of direct and indirect communication with the Government regarding performance of the contract.

An inspection system covering all the services listed on the PRS. The inspection plan shall specify the areas to be inspected and the individual who will perform the inspections.

The Contractor shall give immediate written notice to the KO or COR of any condition which is discovered that may present a hazard to either the equipment or occupants.

The method(s) for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable.

On site records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be made available to the COR during the term of the contract.

1.9 Government Performance Assessments: Government performance assessments will be used to evaluate the contractor's performance under this contract. The Government has the right to inspect and test all services called for by the contract to the extent practicable at all places and times during the term of the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may: (1) require the Contractor to take necessary action to ensure that future performance conforms to contract requirements, and (2) reduce the contract price to reflect the reduced value of the services performed. If the Contractor fails to promptly perform the services again or take the action necessary to ensure future performance in conformity with contract requirements, the Government may: (1) by contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service, or (2) terminate for cause. "Services", as used in this clause, includes services performed, workmanship, and material furnished or used in performing services.

1.9.1 This PWS includes a PRS (see TE 1). The performance standards in the PRS establish the performance level required to meet the contract requirements. The Performance Standard column of the PRS lists a brief summary of verifiable, measurable levels of service. The PRS includes the acceptable quality level and the method of surveillance. The Government may change the PRS in order to optimize efforts and insure that we are measuring the correct objectives. All such changes would be bi-lateral modifications to the basic contract.

1.9.2 A Government Inspector may accompany Contractor personnel during service calls, or other work visits to observe and / or ask for explanation of work performed. The intent is not to delay the Contractor in any way.

1.9.3 Performing quality assurance in accordance with the PRS does not preclude the

Government from conducting inspections as defined in Federal Acquisition Regulation (FAR) 52.212-4 Contract Terms and Conditions for Commercial Items for Inspection/Acceptance.

1.9.4 If performance or quality measures are not being met by the Contractor, the Government will revisit the QCP and may request revisions. Upon review of the plan and related documents, the Government will take appropriate action to ensure that all quality and performance measures are met as specified in this contract.

1.9.5 If deficiencies are found, the Contractor will be notified of these deficiencies and it shall be their responsibility to make the necessary corrections within three (3) calendar days.

1.10 Work Standards: The Contractor shall perform all work in a safe and orderly manner, with due regard for the safety and convenience of the building occupants and visitors, and IAW FLW regulations and this PWS.

1.10.1 Manning requirements: The Contractor shall provide a sufficient number of personnel experienced and qualified to perform maintenance and repair work on the appliances listed in TE 2. The Contractor shall furnish all tools and equipment necessary for these personnel to perform the required work in accordance with the best commercial practices. Upon request, the Contractor shall provide resumes of employees to the COR to verify their qualifications.

1.10.2 Workmanship: All work shall be accomplished by persons skilled in the trade involved and shall be directly employed and supervised by the Contractor. Workmanship shall be equal to the best practices common to the trade. The Contractor shall be liable for any losses, damages, etc., incurred to the Government due to the Contractor’s carelessness, negligence, improper or untimely maintenance and repair of equipment listed in TE 2.

1.10.3 Site clean-up and safety: The operations site of the contract shall be kept free of litter or other debris at all times. Upon completion of the work all residual materials shall be removed from the site. All structures and areas shall be left clean. Debris, if any, shall be properly disposed of off the FLW Military Reservation.

1.10.4 Protection of Buildings and Furnishings: When installing or removing washers and dryers, or performing maintenance and repair work, the Contractor representative shall protect all furniture, doorways, floors, walls and etc., within Government buildings and living quarters where work is being performed. Protection may include the padding of door frames and covering wooden floors and carpeting. All furniture moved out of the way of work shall be returned by the Contractor representative to the original locations.

1.10.5 Damages to Government Buildings and Property: Any damage to Government-owned buildings and property, which was caused through the negligence of Contractor personnel, shall be promptly repaired or replaced by the Contractor at no additional cost to the Government, and to the satisfaction of the COR. It shall be the Contractor’s responsibility to notify the COR of any damages caused by Contractor personnel. Damages discovered by the occupants of buildings, and/or other Government personnel, will be relayed to the COR for resolving the problem with the Contractor.

1.10.6 Warranty: The Contractor shall warranty all Contractor replaced parts and materials for a period of one (1) year, under the Manufacturer’s standard commercial warranty provisions and normal trade practice. This warranty shall include all labor, parts and materials required to replace the defective item. The Contractor shall be responsible for equipment warranty settlement with the Manufacturer of the piece of equipment involved. The Government will not be responsible to either party in case of dispute on the Manufactures’ Warranty Clause.

1.11 Post Award Conference / Performance Evaluation Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. If necessary, the KO and COR shall have performance evaluation meetings with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.12 Contracting Officer’s Representative: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.13 Personnel

1.13.1 Contractor Key Personnel: The Contractor shall provide an on-site contract manager who shall be responsible for the performance of the work and shall be the central point of contact with the Government. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available from 0730 to 1600, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Since this is a performance-based contract, the manpower and labor mix of employees to perform this contract remain the discretion of the Contractor for all services addressed in the TEs.

1.13.2 Other Personnel: The Contractor may not hire off-duty Government Quality Assurance

Evaluators (QAE) or any Government employee causing a conflict with Department of Defense (DOD) Directive 5500.7-R, Joint Ethics Regulation.

1.13.3 Special Qualifications: All work shall be performed with, and under the supervision of, skilled and experienced appliance mechanics.

1.13.3.1 Gas Appliances: When working on gas appliances, the Contractor personnel on site shall be registered with the Missouri Propane Gas Commission IAW Missouri Revised Statutes Chapter 323, Section 323.060.

1.13.3.2 Refrigerant Containing Appliances: When working on appliances that contain refrigerant, the Contractor personnel on site shall be Environmental Protection Agency (EPA) certified per Section 608 of the Clean Air Act of 1990.

1.13.3.3 Proof of certification for each employee shall be submitted to the KO five (5) days prior to any work being conducted on this contract by that employee.

1.13.4 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.13.4.1 Rosters: For installation security purposes, the Contractor shall provide the

COR a list of all employees who will perform work under this contract. The list shall include name, badge number and work assignment of each employee. The Contractor shall maintain revisions and updates to this list and submit them to the COR monthly.

1.13.4.2 Employee Badges: The Contractor shall furnish each employee a contract identification (ID) badge that shall be conspicuously displayed when working.

The ID badge shall include the full name of the employee, company name, a badge serial number and the employee’s picture.

1.13.5 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. The Contractor shall ensure no contractor employee conduct political related activities or events on the Installation.

1.14 Payments and Pricing: Invoicing shall be accomplished through Wide Area Work Flow (WAWF).

The contractor shall submit to the Government their invoice for the work done on this contract during the month, by the fifth day of the next month. All invoices must contain, at a minimum, the following information: serial or bar code number of the machine that was worked on, building number, room number, parts required, and brief description of the repair or work accomplished.

1.14.1 Task List: The Contractor shall submit the task list with each invoice indicating the total number of each task performed throughout the month and the total cost for each task item for the month.

1.14.2 Parts and Materials: All replacement parts and materials furnished for work performed on a service call under this contract shall be billed to the Government at cost. The amount billed for purchased parts and materials includes the Contractor’s invoice cost adjusted for available discounts and inbound transportation.

1.14.2.1 The amount billed shall not exceed the cost of the same or similar parts and materials obtained in the normal hours of business for the Contractor’s commercial work; or the lowest cost that is reasonably available to the Contractor, whichever is lower.

1.14.2.2 Maintenance of Records: The Contractor agrees to maintain detailed, complete and accurate records to document compliance with this paragraph, and make these records available for examination by the KO and/or the COR. This shall include such records as copies of supplier invoices for parts and materials furnished to the Government, copies of supplier invoices for the same or similar parts and materials obtained in the normal course of business for the Contractor’s commercial work, records of payments to the suppliers, accounting records, documented or written quotations for parts and materials, and any other documentation which would show that parts and materials furnished to the Government were obtained at the lowest cost available.

1.14.2.3 Invoices: Each invoice shall contain an itemized listing of parts and materials showing the cost for each item furnished to the Government.

1.14.2.4 Only task items associated with service calls and installations are subject to reimbursement of parts and materials.

1.15 Record Keeping: The Contractor shall maintain detailed, complete and accurate records, supplier invoices, written quotations, parts and materials receipts, and any other financial data necessary to document compliance with this contract and make these records available for examination by the KO and/or COR when requested.

1.16 Environment and OSHA: The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR for final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts within 24 hours of occurrence. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected.

The Contractor shall take due caution not to endanger personnel during performance of this contract.

Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

1.17 Security Requirements: Personnel employed by the Contractor or any representative of, or agent of the Contractor, entering this post shall conform to the post security regulations. The Contractor shall provide all information required for background checks to meet installation access requirements as performed by the installation Provost Marshal Office, Director of Emergency Services or Security Office. The requesting Contractor shall submit a request for an installation pass to the COR or KO at https://vcc1.icmvcc.com/im3500/. In the event that the automated system at https://vcc1.icmvcc.com/im3500/ is not available (e.g., server problems), the COR or KO will use this process to request a visitors pass. For information on if a visitor pass is required and how to pre-register for a pass please contact the FLW Visitor Center at (573) 596-0590 or FLW Physical Security Office at (573) 596-0597 or email usarmy.leonardwood.usag.mbx.desvisctr@mail.mil at least 10 working days prior to arrival to allow for adequate responses and/or processing. All requests for passes require a FLW DOD sponsor. Approved pass requests must be picked up by the applicant at the Visitor Center (building 100) during operational hours, 0800 to 1600 Monday through Friday. Contractor personnel shall comply with all personal identity verification requirements as directed by DOD, Headquarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of the base contract to this task order, should the Force Protection Condition (FPCON) at any facility or installation change, the Government may require changes in Contractor security matters or processes.

1.17.1 Physical Security: The Contractor shall safeguard all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.17.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.17.2.1 Lost keys shall be reported immediately to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.17.2.2 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.17.2.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons.

The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.17.3 Any lost and found articles found by the Contractor or his employees, regardless of value, shall be reported the COR and turned into the MP Desk at Building 1000.

1.18 Antiterrorism and Operations Security: Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index and Terrorist Screening Database (Army Directive 2014-05 / AR 190- 13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative); or, at OCONUS locations, IAW status-of-forces agreements and other theater regulations.

1.18.1 Antiterrorism (AT) Level 1 Training: All contractor employees to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level 1 awareness training available at https://atlevel1.dtic.mil/at within ten (10) calendar days of contract award; or for new employees within ten (10) working days of beginning performance on this contract. The Contractor shall submit certificates of completion for all personnel to the COR within five (5) calendar days of completion of the training. For contracts that cross fiscal years, or for contracts with option years, all contractor personnel shall complete annual AT Level 1 awareness training.

1.18.1.1 In the event that the automated system at https://atlevel1.dtic.mil/at/ is not available (e.g., server problems), Level 1 AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided to the KO or designee along with all associated cost or schedule impacts to the contract.

1.18.1.2 AT performance (Level 1 AT Awareness Training attendance and compliance) may be documented as a performance metric under this contract, and be part of past performance information in support of future source selections.

1.18.2 Operations Security (OPSEC)

1.18.2.1 The OPSEC Plan and User Agreement will be available for Contractors to review at the Contracting Office located in Building 11400, Fort Leonard Wood, MO, from the hours of 0730 to 1600. The COR will ensure the Contractor is aware of the Installation’s OPSEC Plan and is in compliance with the Installation’s OPSEC Plan during contract performance.

1.18.2.2 Pursuant to AR 530-1, Operations Security, All Contractor personnel must complete initial Level I OPSEC training within 30 calendar days of beginning performance on this contract. For contracts that cross fiscal years, or for contracts with option years, all contractor personnel shall complete annual OPSEC awareness training. The Maneuver Support Center of Excellence (MSCoE) OPSEC Officer will provide the training. Contact information for this Government employee will be provided at the kick-off meeting.

1.18.2.3 The MSCoE OPSEC Officer will provide a one hour training session conducted on FLW for Contractor personnel working on this installation. The COR will coordinate this training at the time of task order or award.

1.18.2.4 Contractor personnel working at installations other than FLW shall coordinate with the COR and local OPSEC Offices to obtain training applicable to that installation.

1.18.2.5 The Contractor shall provide a list of personnel trained to the COR within five

(5) business days of completion of training.

1.18.3 iWatch Training: The contractor and all associated sub-contractors shall brief all employees on the local iWatch program. The FLW Directorate of Emergency Services web link for iWatch training is located at http://www.wood.army.mil/LEC/iWatch/iWatch.htm.

This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within ten (10) calendar days of contract award and within ten (10) working days of new employees commencing performance with the results reported to the COR no later than five (5) calendar days of completion of the training.

1.18.4 Contractor Employees Who Require Access to Government Information Systems: All contractor employees with access to a government information system (IS) must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.19 Emergency Services

1.19.1 The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident.

1.19.2 Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

1.20 Local Instructions

1.20.1 Use of Tobacco Products on Fort Leonard Wood: The Contractor and its employees shall be familiar with and shall comply with the provisions of Command Policy 19-03, Implementing Guidance Smoke-Free Work Place, dated 03 Apr 2018. The Contractor, upon request, shall be furnished with a copy of this Policy Memorandum. However, failure to request a copy of the memorandum will not relieve the Contractor from complying with the requirements of this paragraph.

1.20.2 Prevention of Trainee Abuse: The Contractor and its employees shall be familiar with and shall comply with the provisions of FLW Regulation 350-6 (Chapter 11 in particular), Initial Entry Training Policies and Administration, dated 17 July 2002, as presently written and as subsequently amended. The Contractor, upon its request, shall be furnished with a copy of FLW Regulation 350-6. However, failure to request a copy of the regulation will not relieve the Contractor from complying with the requirements of this paragraph.

1.20.3 Employees of Contractor: The Contractor shall be responsible for the performance and conduct of his employees, to include subcontractor employees, at all times while performing under this contract. Employees of the Contractor or subcontractor may be denied entry to the installation by the military police or other authorized Government authority if it is determined that such entry may be contrary to good order, discipline or the security of the installation. Pursuant to 18 U.S.C. 1382, the Installation Commander may bar individuals from entry on the installation.

1.20.4 Liability of Contractor: The Contractor shall be liable for injuries or damages to persons or property resulting from the negligent acts or omissions of the Contractor, his agents, employees and/or subcontractors.

1.20.5 Accident Prevention and Safety Requirements

1.20.5.1 In order to provide safety controls for protection to the life and health of employees and other persons, for prevention of damage to property, materials, supplies and equipment, and for avoidance of work interruption in the performance of this contract, the Contractor shall comply with all pertinent provisions of the Occupational Safety and Health Act of 1970, Public Law 91-

596. The Contractor shall also take or cause to be taken such additional measures as the KO may determine to be reasonable and necessary for the purpose.

1.20.5.2 The Contractor shall maintain an accurate record of, and shall report to the KO in the manner and on the forms prescribed by the KO, exposure data and all accidents resulting in death, traumatic injury, occupational disease and damage to property, materials, supplies, and equipment incident to work performed under this contract.

1.20.5.3 The KO will notify the Contractor of any non-compliance with the forgoing provisions and the action to be taken. The Contractor shall, after receipt of such notice, immediately take corrective action. Such notice, when delivered to the Contractor or his representative at the site of the work, shall be deemed sufficient for this purpose. If the Contractor fails or refuses to comply promptly, the KO may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop orders shall be made the subject of claim for extension of time or for excess costs or damages by the Contractor.

1.20.5.4 Compliance with the provisions of this clause by subcontractors shall be the responsibility of the Contractor.

1.20.6 Contractor Correspondence Requirements: All Contractor and subcontractor originated correspondence under this contract shall be on the originating firm’s letterhead, except in the case where pre-printed Government forms are used, shall be typed or handwritten in a legible manner, and shall be submitted in the signed original, with supporting copies as required by the KO.

PART 2

DEFINITIONS AND ACRONYMS

2. DEFINITIONS AND ACRONYMS

2.1 Definitions: Definitions of special terms and phrases used herein are included in AR 310-25 with the addition of the following:

2.1.1 Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

2.1.2 Cannibalize: Remove parts from Government property for use or for installation on other

Government property.

2.1.3 Consumable Materials: Items used in the routine maintenance and repair of equipment but not considered a specific part for a specific piece of equipment. Examples of consumable materials are bulk items such as grease, oil, lubricants, wire connectors, screws, nuts or other items that are normally considered consumable in commercial maintenance and/or repair function.

2.1.4 Construction: Erection, installation or assembly of a new facility; addition, expansion, extension, alteration, conversion, or replacement of an existing facility; or relocation of a facility from one location to another. Includes equipment installed and made a part of such facilities, and related site preparation, excavation, filling, and landscaping, or other land improvements.

2.1.5 Contract administrator: The official government representative delegated authority by the contracting officer to administer a contract. This individual is normally a member of the appropriate contracting/procurement career field and advises on all technical contractual matters.

2.1.6 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.7 Contractor Acquired Property: Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

2.1.8 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.9 Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.10 Debris: Includes, but is not limited to paper, cans, bottles, limbs and branches, pine straw and pine cones, leaves, rocks and other similar items.

2.1.11 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.12 Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.13 Equipment: A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.14 Facilities: All items of Real Property other than land.

2.1.15 Family Housing: Housing provided for eligible personnel with dependents and for chaplains without family members.

2.1.16 Fiscal Year (FY): A period of 12 months beginning 1 October and ending 30 September of the following year. The fiscal year is designated by the calendar year in which it ends.

2.1.17 Government Furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a

2.1.18 Government Property: All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property.

Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.19 Housing Area: A group of dwelling units which form an identifiable entity or community, defined by geographic features, or year of construction or grade of occupant, or other logical separation. Included are streets, drainage ways, open recreational areas or unused land. A housing area also includes common use areas serving units and other real property.

2.1.20 Installed Equipment: Items of equipment or furnishings, including materials for installing, which are required to make facilities usable and are affixed as a permanent part of the structure; these items include but are not limited to plumbing fixtures and equipment, fixed fire protection systems, elevators and escalators, overhead-crane runways, lavatory counters, cabinets, fans, air conditioners, furnaces, and similar fixed equipment. Machine tools, production and research equipment, and their foundations are excluded.

2.1.21 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime contractor is responsible for performance of all subcontractors.

2.1.22 Loss of Government Property: Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

Items that cannot be found after a reasonable search Theft Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair

2.1.23 Material: Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.24 Non-Personal Services: The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non personal service contracts are authorized by the government in accordance with FAR 37.102, under general contracting authority, and do not require specific statutory authorization.

2.1.25 Performance Requirements Summary: Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

2.1.26 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.27 Property: All tangible property, both real and personal.

2.1.28 Property Administrator: An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a contractor.

2.1.29 Property Records: Records created and maintained by the Contractor in support of its stewardship responsibilities for the management of Government property.

2.1.30 Provide: To furnish, as in Government-furnished property, or to acquire, as in contractor-acquired property.

2.1.31 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.32 Quality Assurance Surveillance Plan (QASP): An organized document written by the government specifying the surveillance methodology used for surveillance of Contractor performance.

2.1.33 Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.34 Real Property: See Federal Management Regulation (FMR) 102-71.20 (41 CFR 102- 71.20).

2.1.35 Real Property Facility (RPF): A separate and individual building, structure, utility system, or other real property improvement identifiable in the three-digit Category Codes (Cat Code) listed in AR 415-28.

2.1.36 Real Property Inventory (RPI): RPI is defined as inventory of land, improvement to land, buildings, structures and items permanently affixed to land, building or structure.

2.1.37 Repair: Restoration of an RPF to such condition that it may effectively be used for its designated functional purpose. Repair may be overhaul, reprocessing, replacement of deteriorated component parts or materials, or replacement of deteriorated equipment.

2.1.37.1 Repair includes correction of deficiencies in failed or failing components of existing facilities or systems to meet current Department of the Army standards and codes where such work, for reasons of economy, should be done concurrently with restoration of failed or failing components. Corrective work may involve incidental increases in quantities and/or capacities.

2.1.37.2 Replacement parts or materials which are more durable and provide longer life may be substituted for original parts and materials. Intent is to provide the most durable, energy efficient, low maintenance, cost effective items.

2.1.37.3 Repair may involve replacement of installed equipment should repair and reuse of existing equipment be determined by Government to be economically unfeasible or otherwise undesirable.

2.1.37.4 Replacement of a complete RPF is construction, not repair.

2.1.38 Sensitive Property: Property that is potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability. Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

2.1.39 Service Orders: Standard service orders may be issued for washers, dryers, ranges and refrigerators. Standard service orders may also be issued to disconnect or reconnect gas ranges. The price for these service orders shall include labor to complete the required work. There are two types of service orders:

2.1.39.1 Primary Service Order: The first of multiple service orders submitted for the same building in one (1) day.

2.1.39.2 Secondary Service Order: Subsequent service orders submitted for the same building on the same day as the primary service order.

2.1.40 Standing Operating Orders (SOO’s): Issued for plant operation, operator maintenance and recurring preventive maintenance services or other services where specific work and manpower requirements are relatively constant and predictable in advance.

2.1.41 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.42 Unaccompanied Officers Quarters (UOQ): Buildings designated for occupancy by Officers in grades W01 through 02 and authorized comparable grade civilian employees not eligible for assignment to family housing, or visiting Officers and authorized civilian employees on official temporary duty (TDY), regardless of marital status.

2.1.43 Unaccompanied Personnel Housing (UPH): Housing provided for those unmarried, di-vorced, or legally separated officers and senior enlisted personnel permanently assigned to FLW and those military and civilian personnel who are temporarily assigned to FLW without dependents.

2.1.44 Unit Acquisition Cost:

2.1.44.1 For Government-furnished property: The dollar value assigned by the Government and identified in the contract.

2.1.44.2 For contractor-acquired property: The cost derived from the contractor’s records that reflect consistently applied generally accepted accounting principles.

2.1.45 Wide Area Work Flow (WAWF): A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows government vendors to submit and track invoices and receipt/acceptance documents over the web and allows government personnel to process those invoices in a real-time, paperless environment.

2.1.46 Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.47 Work Week: Monday through Friday, unless specified otherwise.

2.1.48 Written Notification: Written notification shall consist of an e-mail to the required parties unless noted otherwise.

2.2 Acronyms:

AQL Acceptable Quality Level AT Antiterrorism ATCTS Army Training Certification Tracking System CFR Code of Federal Regulations CFP Contractor Furnished Property CMRA Contractor Manpower Reporting Application CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DOD Department of Defense DPW Directorate of Public Works EPA Environmental Protection Agency FAR Federal Acquisition Regulation FLW Fort Leonard Wood FMR Federal Management Regulation FPCON Force Protection Condition FSC Federal Service Code FY Fiscal Year GFP Government Furnished Property HQDA Headquarters, Department of the Army IAW In Accordance With ID Identification IS Information System IT Information Technology

KO Contracting Officer MSB Municipal Services Branch MSCoE Maneuver Support Center of Excellence NLT No Later Than OCONUS Outside Continental United States (includes Alaska and Hawaii) OPSEC Operations Security POC Point of Contact POP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QAE Quality Assurance Evaluator QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QCP Quality Control Program RPF Real Property Facility RPI Real Property Inventory SOO Standing Operating Order TDY Temporary Duty TE Technical Exhibit UHP Unaccompanied Personnel Housing UIC Unit Identification Code UOQ Unaccompanied Officers Quarters WAWF Wide Area Work Flow

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: There is no Government furnished services, facilities, equipment or materials provided; except that the Government will provide the necessary utilities, water, electric, etc. necessary to perform the work if they are available at the work site(s).

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

4.1 General: The Contractor shall furnish all equipment, materials, supplies, services and employee training required to achieve the quality performance standards of the work in this contract, unless otherwise specified herein.

4.2 Manufacturer's Parts: The Contractor shall provide all necessary materials, tools and equipment necessary to satisfactorily perform work specified in this PWS. The Contractor shall maintain a stock of readily available installation and replacement parts for the appliances provided under this

4.3 Vehicles: The Contractor shall furnish and maintain all vehicles needed for the performance of work under this contract. All vehicle service work and related supplies shall be purchased off of the FLW installation at the Contractor’s expense. All vehicles shall meet FLW vehicle operation requirements and shall be inspected and licensed as required by the State of Missouri. Vehicles shall be clearly marked with identification of the Contractor, kept clean and in good repair while used in performance of this contract. All costs of travel and transportation associated with installing, replacing, relocating and repairing Government owned appliances must be included in the bid prices.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:…