PRS_(TE_1)_-_Appliance_Maintenance.pdf

TE 1 – PRS

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

1. PURPOSE: This exhibit explains the requirements and standards for performance of service necessary for acceptable contract performance. It describes the quality assurance methods the Government will use to evaluate the Contractor’s performance in meeting the contract requirements, and describes the responsibility of the Contractor when a standard for performance is determined to be in noncompliance with contract requirements. The Performance Requirements Summary Table in this Technical Exhibit details the following information:

1.1 Column 1 – Required service under provision of contract.

1.2 Column 2 – Standard for performance of required service.

1.3 Column 3 – The acceptable quality level (AQL) for performance of required service. The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

1.4 Column 4 – The inspection method and frequency that required services will be evaluated by the

Government.

1.5 Column 5 – The procedure the Government will use in reducing the Contractor’s payment when a standard for performance is determined to be in non-compliance with contract requirements.

2. BASIS FOR GOVERNMENT’S QUALITY ASSURANCE PROCEDURES: The primary quality assurance procedures that will be used by the Government to inspect and evaluate a Contractor’s performance will be random sampling, 100% inspection and customer complaints.

3. CRITERIA FOR RANDOM SAMPLE INSPECTIONS: Random sampling inspection criteria are derived from

ANSI/ASQ Z1.4-2003. When the number of unsatisfactory ratings in the Contractor’s performance determined by the Government Inspector exceeds the AQL Ac number for any requirement, the Contractor shall complete a Contract Discrepancy Report (CDR). The CDR shall require the Contractor to explain, in writing, why performance was unacceptable, how performance shall be returned to acceptable levels, and how reoccurrence of the problem shall be prevented in the future.

4. DETERMINATION OF CONTRACTOR’S PERFORMANCE

4.1 If the number of defects for a specific service is equal to or greater than the AQL maximum allowable degree of deviation, the service shall be determined unacceptable.

4.2 When performance in any specific service is determined unacceptable and clearly, the fault of the

Contractor, the Contractor shall re-perform the work at no additional cost to the Government.

TE 1 – PRS

PERFORMANCE REQUIREMENTS SUMMARY TABLE

Required Service PWS Reference / Standard AQL Surveillance

Complete service orders in allotted timeframe

5.1.2:

Service order completed within 3 working days or documented reason for not completed within allotted timeframe

5% of service orders per month

100% Inspection and Customer Complaints