Amendment0002W9115112R0035.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been modified:

INSTRUCTIONS TO OFFERORS

The Government contemplates award of a firm fixed price requirements type contract resulting from this solicitation.

Offerors shall be registered in SAM (System for Award Management) at https://www.sam.gov.

Instructions to Offerors can be found in Section L (see Addendum to FAR 52.212-1).

Evaluation/Basis for Award can be found in Section M (see Addendum to FAR 52.212-2).

MANDATORY SOURCE OF SUPPLY

The Contractor shall provide all supplies necessary for performing services under this contract in accordance with FAR Clause 52.208-9, Contractor Use of Mandatory Sources of Supply and Services. Also see PWS Section 4.5.

SITE VISIT

The Government will hold a site visit at numerous buildings on Fort Hood, Texas on 11 October 2012. For planning purposes offerors planning to attend the site visit shall notify the contract specialist (michael.p.christ2.civ@mail.mil) on or before 5 October 2012. Site visit registration will be from 8:00 AM-9:00 AM, CST, with the site visit/pre-proposal conference beginning at 9:00 AM, CST in the III Corps Headquarters Building 1001, Room W113. The III Corps building is located at the intersection of 761st Tank Battalion Avenue and TJ Mills Blvd. Attendees must register at the Visitors Center as you enter the Fort Hood installation. A visitor’s pass is required for access to the installation, and it can take up to an hour to acquire one. Attendees should plan to arrive early in order to obtain their visitor’s pass and arrive at the site visit on time (for additional information visit: http://www.hood.army.mil/visitors.center.aspx?2). During the site visit, the technical representatives and/or Contracting Officer will entertain questions and clarifications of the requirements in the solicitation; however, no verbal answers or responses will be considered official Government answers.

QUESTIONS

The point of contact responsible for supplying additional information and answering all inquiries is the Contracting Officer via the Contract Specialist. All questions regarding this solicitation shall be submitted in writing via email not later than 4:00 PM, CST, 12 October 2012 to the Contracting Officer and Contracting Specialist identified below:

Contracting Officer: Susheep Oden, (254) 287-5479, susheep.oden.civ@mail.mil Contracting Specialist: Michael Christ, (254) 287-6495, michael.p.christ2.civ@mail.mil Questions raised after the specified date/time will not be accepted by the Government. Responses to the questions will be incorporated into an amendment to the solicitation and posted to ASFI for viewing by all potential offerors. Industry questions and answers may or may not have a bearing on the substantive content of the solicitation or the contract requirements, and it should NOT be assumed that the date set for receipt of proposals will be extended.

Additional Information:

The quantities of services specified in Schedule B are estimates only. Any services to be furnished under this contract will be ordered by issuance of task orders by the Contracting Officer.

The CLIN unit of issue “Unit” represents 1000 Square Feet. For example: 10,000 Square Feet of cleaning would be listed on the CLIN as a Quantity of 10 “Unit(s)”. 10,000 Square Feet/1,000 Square Feet = 10 “Unit(s)”. Using the unit of issue “Unit” is necessary because the Government’s invoicing system, Wide Area Work Flow (WAWF), does not contain the unit of issue “1000 Square Feet”.

CLIN Quantities for CLINS X001-X006 are directly relatable to Technical Exhibit D- Building Inventory List. CLIN quantities can be verified by using the square foot measurements from Technical Exhibit D multiplied by the frequency of the cleaning then dividing the total by 1000 Square Feet. See below for an example of how each CLIN Quantity was calculated/derived:

CLIN X001 One Day Per Week Service (EXAMPLE CALCULATION)

In Accordance With (IAW) Performance Work Statement (PWS) 5.2

10,000 Square Feet X 1 Days Per Week X 52 Weeks Per Year = 520,000 Square Feet

520,000 Square Feet / 1,000 Square Feet = 520 Unit(s)

CLIN X002 Two Days Per Week Service (EXAMPLE CALCULATION)

IAW PWS 5.2

10,000 Square Feet X 2 Days Per Week X 52 Weeks Per Year = 1,040,000 Square Feet

1,040,000 Square Feet / 1,000 Square Feet = 1040 Unit(s)

CLIN X003 Six Days Per Week Service (EXAMPLE CALCULATION)

IAW PWS 5.3

10,000 Square Feet X 6 Days Per Week X 52 Weeks Per Year = 3,120,000 Square Feet

3,120,000 Square Feet / 1,000 Square Feet = 3,120 Unit(s)

CLIN X004 Semi-Monthly Service (EXAMPLE CALCULATION)

IAW PWS 5.6. **Services Non-Carpeted Floors.

Master (Floor) – Carpet = Non-Carpet Floor

10,000 Master (Floor) Square Feet – 2,000 Carpet Square Feet = 8,000 Square Feet (Non-Carpet Floor)

8,000 Square Feet (Non-Carpet Floor) X 2 Days Per Month X 12 Months Per Year = 192,000 Square Feet

192,000 Square Feet / 1,000 Square Feet = 192 Unit(s)

CLIN X005 Semi-Annual Service (EXAMPLE CALCULATION)

IAW PWS 5.7 **Services Carpet, Vinyl Tile, and Other Floors (Refinishable).

Carpet + Vinyl Tile + Other Floor (Refinishable) = CLIN X005 Total Square Feet

2,000 Carpet + 2,500 Vinyl Tile + 1,250(Other Floor (Refinishable) = 5,750 CLIN X005 Total Square Feet

5,750 Square Feet to Be Cleaned X 2 Days per Year = 11,500 Square Feet

11,500 Square Feet / 1,000 Square Feet = 11.5 Unit(s) CLIN X006 Annual Service (EXAMPLE CALCULATION)

IAW PWS 5.8 **Services all Vinyl Tile, Other Floors (Refinishable), Glass (Doors), and Glass (Windows).

Vinyl Tile + Other Floors (Refinishable) + Glass (Doors) + Glass (Windows) = CLIN X006 Total Square Feet

2,500 Vinyl Tile + 1,250 Other Floors (Refinishable) + 500 Glass (Doors) + 200 Glass (Windows) = 4,450 Square Feet

4,450 Square Feet X 1 Day Per Year = 4,450 Square Feet

4,450 Square Feet / 1,000 Square Feet = 4.45 Unit(s) **When looking at TE D –Building Inventory List, the CLIN calculation for glass utilizes the columns titled “total surface area to be cleaned” for both Doors and Windows. This is because both sides of the glass are cleaned; therefore, the glass surface area is essentially doubled. Both sides of the glass are already included in the Government’s quantity estimate for CLIN X006.

CLIN X007 One Time Service (EXAMPLE CALCULATION)

IAW PWS 5.4

CLIN Quantity estimated based on historical information.

CLIN X008 One Time Service – Living Quarters (EXAMPLE CALCULATION)

IAW PWS 5.5

CLIN Quantity estimated based on historical information.

CLIN X009 Contractor Manpower Report (EXAMPLE CALCULATION)

IAW PWS 5.13.

SECTION B - SUPPLIES OR SERVICES AND PRICES

CLIN 0005

The pricing detail quantity has decreased by 891.00 from 4,640.00 to 3,749.00.

CLIN 0006

The pricing detail quantity has decreased by 446.00 from 1,853.00 to 1,407.00.

CLIN 1005

The pricing detail quantity has decreased by 891.00 from 4,640.00 to 3,749.00.

CLIN 1006

The pricing detail quantity has decreased by 446.00 from 1,853.00 to 1,407.00.

CLIN 2005

The pricing detail quantity has decreased by 891.00 from 4,640.00 to 3,749.00.

CLIN 2006

The pricing detail quantity has decreased by 446.00 from 1,853.00 to 1,407.00.

CLIN 3005

The pricing detail quantity has decreased by 891.00 from 4,640.00 to 3,749.00.

CLIN 3006

The pricing detail quantity has decreased by 446.00 from 1,853.00 to 1,407.00.

CLIN 4005

The pricing detail quantity has decreased by 891.00 from 4,640.00 to 3,749.00.

CLIN 4006

The pricing detail quantity has decreased by 446.00 from 1,853.00 to 1,407.00.

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

INSTALLATION CUSTODIAL SERVICES

FORT HOOD, TEXAS

TABLE OF CONTENTS

PART 1 – GENERAL INFORMATION

1. GENERAL

1.1. Description of Services/Introduction

1.2. Background

1.3. Objectives

1.4. Scope

1.5. General Information

1.6. Security Standards

1.7. Disclosure of Information

1.8. Key Control

1.9. Access to Secure Areas

1.10. Area Check-Out

1.11. Safety Standards

1.12. Safety Plan

1.13. Accident Reporting

1.14. Safety Measures

1.15. Stop Work

1.16. Interface With Government Operations

1.17. Damage Reports

1.18. Energy Conservation

1.19. Fraud, Waste, And Abuse

1.20. Recycling

1.21. Fire Protection

1.22. Smoking

1.23. Items Not To Be Moved

1.24. Environmental Requirements

1.25. Vinyl Asbestos Tile Training

1.26. Contractor Personnel

1.27. Post Award Conference/Periodic Progress Meetings

1.28. Identification of Contractor Employees

1.29. Duty Assignment

1.30. Vehicle Registration

1.31. Files

1.32. Modifications to Technical Exhibit D

1.33. Emergency Response

PART 2 – DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1. Definitions

2.2. Acronyms

PART 3 – GOVERNMENT FURNISHED PROPERTY, EQUIPMENT AND SERVICES

3. Government Furnished Items and Services

3.1. Facilities

3.2. Utilities

3.3. Equipment

PART 4 - CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities

4.1. General

4.2. PM Office

4.3. Materials

4.4. Chemicals

4.5. Supplies

4.6. Waterless Urinal Supplies

4.7. Equipment

PART 5 – SPECIFIC TASKS

5. Specific Tasks

5.1 Basic Services

5.2 One or Two Days per Week Service CLIN Work Requirements

5.3. Six Days per Week Service CLIN Work Requirements

5.4. One Time Cleaning Service

5.5. One Time Cleaning Service “Living Quarters”

5.6. Semi-Monthly Service

5.7. Semi-Annual Service

5.8. Annual Service

5.9. Work Standards

5.10. Work Schedule

5.11. Antiterrorism Training

5.12. iWATCH Training

5.13. Contractor Manpower Reporting

PART 6 – APPLICABLE PUBLICATIONS

6. Applicable Publications

6.1. Abbreviations Associated with Publications.

6.2. Publications.

PART 7 – TECHNICAL EXHIBIT LISTINGS

7. Technical Exhibit List

PERFORMANCE WORK STATEMENT (PWS)

INSTALLATION CUSTODIAL SERVICES

FORT HOOD, TEXAS

Part 1

General Information

1. General: This is a non-personnel services contract to provide installation custodial services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services, not identified as Government Furnished (Part 3), necessary to perform installation custodial services as defined in this Performance Work Statement. All work shall be accomplished in accordance with this PWS and the terms and conditions included in the contract.

1.2. Background: This contract encompasses over 400 facilities totaling approximately four million square feet.

1.3. Objectives: The objective for performance under this contract is to provide custodial services to maintain facilities in a clean, sanitary and healthy condition.

1.4. Scope: This contract provides custodial services on a one day per week service, two days per week service, six days per week service, one time cleaning service, and one time cleaning service “Living Quarters”. Services include sweeping, dusting, mopping, vacuuming, buffing, cleaning windows annually, stripping and refinishing interior floor surfaces. The Contractor shall also provide supplies for stocking soap, paper towel and toilet paper dispensers. A current inventory of the facilities that shall be maintained by this contract is listed in Technical Exhibit (TE) D- Building Inventory List.

1.5. General Information

1.5.1. Contractor Deliverables: Contract requirements for data submissions are detailed in TE B – Contractor Deliverables.

1.5.2 Quality Control: The contractor shall establish and implement a thorough Quality Control (QC) Plan that identifies potential and actual problem areas in executing requirements of the contract as specified and results in corrective action throughout the life of the contract. The QC Plan shall be submitted to the Contracting Officer for approval 15 working days after performance start date and shall be updated thereafter to maintain an effective and efficient quality control program. Control measures and features defining QC activities must be specified and metrics developed to ensure adequate program monitoring. The Government has the right to inspect all services called for by this contract, to the extent practicable at all times and places during the term of the contract. The Government shall perform these inspections in a manner that will not unduly delay the work. Any changes to the QC Plan shall be submitted to the Contracting Officer a minimum of five working days prior to implementation. Written acceptance or non-acceptance of proposed changes will be provided to the contractor by the Contracting Officer. The QC Plan shall:

· be structured to assure independent inspections of the Contractor’s work performance;

· have direct accountability to the Contractor’s top management;

· address overall project management and administration;

· be a comprehensive program to plan and deliver quality services to the Government;

· cover all services described in this contract, prioritize services, and concentrate on the most important services;

· describe a method acceptable to the Government of identifying deficiencies in the quality of services performed under this Contract before the level of performance becomes unacceptable and address processes for corrective actions without dependence upon Government direction;

· establish an inspection system covering all services required by this contract. This shall specify areas to be inspected on either a scheduled or unscheduled basis and the title of the individual who will do the inspection;

· contain specific quality control techniques for contract services identified in the Performance Requirements Summary (PRS) and Inspection of Services Clause. The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP;

· include a customer complaint feedback system for correction of validated complaints and to inform the customer of corrections. The QC Plan shall describe how users or other interested parties may identify problem areas or issues to the Contractor. The customer complaint program shall be compatible with the reporting and communications systems of the QC Plan;

· require documentation of all Contractor quality control inspections and corrective actions be maintained by the Contractor throughout the term of this contract. Inspection documents shall be made available to the Contracting Officer or designated representative within 2 working days upon request;

· describe methods of direct and indirect communications with the Government regarding performance of the contract. Informal communications shall be addressed.

1.5.3. Quality Assurance: The Government will evaluate the contractor’s performance under this contract in accordance with a Quality Assurance Surveillance Plan (QASP) that is tailored specifically to this contract. The QASP will be used to evaluate contractor actions while implementing the Performance Work Statement (PWS). It is designed to provide an effective surveillance method to monitor contractor performance for each objective listed on the PRS. This plan is for the Government’s use and is not provided to the contractor for any purpose. The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved. The standards of performance of services performed under this contract are listed in the PRS located in TE A.

1.5.4. Recognized Holidays: Contractor performance shall not be required on the legal federal holidays listed below. Holidays occurring on weekends will be observed as directed by the published Army calendar.

New Years Day

1st of January

Martin Luther King Jr.’s Birthday 3rd Monday in January

President’s Day

3rd Monday in February

Memorial Day

Last Monday in May

Independence Day

4th of July

Labor Day

1st Monday in September

Columbus Day

2nd Monday in October

Veterans Day

11th of November

Thanksgiving Day

4th Thursday in November

Christmas Day

25th of December

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday. This list of holidays relates to Government duty days, and is not intended to supplement or otherwise alter the provisions of the Wage Determination regarding paid holidays.

When a federal holiday falls on a day scheduled for service under the one or two days per week service CLINs, the contractor shall schedule services to ensure that the weekly requirement is still met. When a federal holiday falls on a day scheduled for service under the six days per week service CLIN that day’s service will not be performed that week (i.e. that week will only have 5 days worth of service). Consequently, the Contractor shall only invoice and be paid for services actually performed (i.e. the Contractor shall not be paid for federal holidays since no work shall be performed on federal holidays).

1.5.5. Standard Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:00 A.M. and 8:00 P.M. Monday through Saturday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall perform 1 day per week, 2 days per week, and one-time services during the work week, Mondays through Fridays, excluding federal holidays. The 6 days per week service shall be performed Monday through Saturday, excluding federal holidays. No overtime is permitted on this contract. The Contractor shall manage personnel resources appropriately to preclude the need for overtime while still fulfilling all contractual requirements.

1.5.5.1 Other Than Standard Hours of Operation: If working outside of the standard hours of operation is necessary, the Contractor may request authorization from the Contracting Officer to work outside of the standard hours of operation. The contractor shall NOT work outside of the standard hours of operation unless it has received written authorization from the Contracting Officer PRIOR to doing so. Working outside the standard hours of operation shall be at no additional cost to the Government.

1.5.6. Place of Performance: The work to be performed under this contract shall be performed at Fort Hood, Texas which consists of the main cantonment, West Fort Hood and North Fort Hood areas. Fort Hood is located approximately 60 miles north of Austin and 50 miles south of Waco, Texas. The main cantonment area is approximately 20 miles west of Interstate Highway 35 at Belton, Texas, and adjacent to Killeen, Texas. West Fort Hood is immediately adjacent to the main cantonment and North Fort Hood is approximately 25 miles north of the main cantonment. Maps of the main cantonment, West Fort Hood and North Fort Hood are located at TE E- Fort Hood Maps.

1.6. Security Requirements: Contractor personnel and any representative of the Contractor entering Fort Hood, Texas, shall abide by all security regulations and shall be subject to security checks. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Hood, Texas, while on Fort Hood, Texas, and upon leaving the confines of Fort Hood, Texas. The Contractor shall be responsible for assuring all Contractor personnel authorized to perform work under this contract obtain installation access as required by DOD Directive 4630.5. Government furnished identification shall be returned to the Government when the employee no longer performs work for the Contractor under this contract.

1.6.1. Physical Security: The Contractor shall comply with FH Regulation 190-3, Fort Hood Physical Security Regulation, and be responsible for security of all facilities, materials and equipment utilized during the performance period. In case of forced entry or theft, the Contractor shall notify the Provost Marshall’s Office immediately and cooperate in the investigation. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.7. Disclosure of Information: Performance under this contract may require the Contractor to access data and information proprietary to a government agency, another Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge nor release data nor information developed or obtained under performance of this work statement, except as authorized, in writing, by the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as specified in this work statement.

Disclosure of information regarding operations and services of the activity to persons not entitled to receive it, or failure to safeguard any classified information that may come to the Contractor (or any persons under the Contractor’s control) in connection with work under this work statement, may subject the Contractor, Contractor’s agent, or employees to criminal liability under Title 18, Sections 793 and 798 of the United States Code. Neither the Contractor, nor the Contractor’s employees, shall disclose or cause to be disseminated, any information concerning the operations of the activity that could result in, or increase the likelihood of, the possibility of a breach of the activities’ security or interrupt the continuity of its operation.

The Contractor shall direct to the Contracting Officer or designated representative all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

Inquiries received by the Contractor for work performed under this contract shall be referred to the Government for evaluation under the Freedom of Information Act of 1975, Public Law 93-502, 5 U.S.C., Section 552. The determination of whether records will be released will remain with the Government. The Contractor shall be responsible for search and submission of records upon request by the Government.

The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the Contracting Officer. All documentation showing individuals’ names or other personal information will be controlled and protected. The provisions of the Privacy Act of 1974, Public Law 93-579, 5 U.S.C., Section 552a, shall apply.

1.8. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.8.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.8.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

The Contractor shall perform all custodial work in all buildings in accordance with the following:

1.9 Access to Secure Areas. Contractor employees identified on the Contractor’s employee roster, wearing identification badges, and complying with local security procedures will be allowed access to facilities. No rooms found locked shall be left unattended during the cleaning process and shall be re-locked by custodial personnel after completion of cleaning duties.

1.10. Area Check-Out. Upon completion of their duties, custodial personnel shall turn off all lights in unoccupied areas, unless otherwise directed by the Contracting Officer. Custodial personnel observing open or unlocked windows in their respective work area shall close and lock such windows. When difficulty is encountered in keeping areas locked or windows closed and locked, the Contractor shall notify the Contracting Officer. Contractor personnel shall not tamper with or adjust any cooling or heating devices such as thermostats.

1.11. Safety Standards: The Contractor and his employees shall comply with accepted industry safety standards and applicable safety precautions and guidelines contained in these publications at all times while performing work under this contract:

AR-385-1-1 Safety and Health Requirements;

AR 385-10 Army Safety Program

29 CFR 1910 Occupational Safety and Health Standards (General Industry).

1.12. Safety Plan: The Contractor shall develop and implement a safety program for employees performing work under this contract. The Contractor shall submit the safety plan to the Contracting Officer no less than 10 calendar days prior to contract start date. Revisions shall be submitted 5 calendar days prior to effective date of change, see TE B.

1.13. Accident Reporting: The Contractor shall comply with all OSHA reporting requirements and AR 385-40, Accident Reporting and Records, for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the Contracting Officer within four hours of each such occurrence, whenever an accident involving personal injury occurs. A written accident report shall be delivered to the Contracting Officer within one work day of occurrence.

1.14. Safety Measures: Workers shall be trained in appropriate safety measures and shall not place mops, brooms, machines, or other equipment in traffic lanes or other locations that could create safety hazards. Appropriate signs shall be provided and placed by the Contractor to mark areas that are slippery or unsafe due to custodial work operations. Custodial workers shall yield to foot traffic.

1.15. Stop Work: The Contractor shall be responsible for the enforcement of all safety requirements for any work performed under the contract. If the Contractor fails or refuses to promptly comply with safety or environmental requirements, the Contracting Officer may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost, due to any such stop order, shall be made the subject of a claim for extension of time or for excess costs or damages to the Contractor.

1.16. Interface With Government Operation: Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.17. Damage Reports: In all instances where Government property or equipment is damaged by the Contractor, the Contractor shall provide a verbal report to the Contracting Officer within four working hours of the occurrence. A written damage report shall be delivered to the Contracting Officer within one working day of the occurrence, explaining the circumstances of the accident and the extent of damage. The Contractor shall bear all costs of repairing or replacing damaged property.

1.18. Energy Conservation: The Contractor shall observe energy conservation policies established by Fort Hood and published in FH Reg. 420-9, Energy Efficiency Program. Contractor personnel shall practice utilities conservation and shall operate under conditions that preclude waste of government furnished utilities.

1.19. Fraud, Waste, And Abuse: The Contractor shall be responsible for maintaining proper conduct and good discipline within contractor occupied work area(s). Contractor personnel shall be encouraged to be alert to and report suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract.

1.20. Recycling: The Contractor shall observe recycle program policies established by Fort Hood and published in FH Reg. 420-6, Recycle Program.

1.21. Fire Protection: The Contractor shall comply with AR 420-90, Fire Protection, and FH 420-1, Fire Regulation, for fire protection and fire prevention.

1.22. Smoking: The Contractor shall comply with AR 600-63, Army Health Promotion, which establishes uniform policies governing the use of tobacco products in Government facilities and on Fort Hood.

1.23. Items Not To Be Moved: Upon request by the Contractor, the Contracting Officer will show the Contractor’s Project Manager which items of Government equipment are not to be moved, cleaned, or otherwise handled by custodial personnel, such as copiers, computers, etc.

1.24. Environmental Requirements: The Contractor shall comply with all federal, state, and local environmental protection laws, regulations, and standards referenced in FH Regulation 200-1, Environment and Natural Resources. The Contractor shall comply with all other contract requirements for clean air, clean water, and toxic substances control (TSCA), pollution control, and resource conservation and recovery (RCRA). The Contractor shall designate an Energy Conservation Monitor and a Recycling Monitor in writing to the Contracting Officer. The Contractor shall provide who the Energy Conservation and Recycling Monitor will be 10 days prior to the contract start date, see TE B. All environmental protection matters or questions shall be coordinated with the Contracting Officer and the Directorate of Public Works (DPW) Environmental Division.

1.24.1. Environmental Management System (EMS): Fort Hood has implemented an EMS to proactively deal with the environmental impacts of its processes, activities, and services. Fort Hood offers EMS General Awareness Training in the form of a 12 minute video available at https://lmp.hood.army.mil. The Contractor shall ensure that employees, and subcontractors hired receive EMS General Awareness Training. The Contractor shall also ensure that all goods and services used under this contract do not deviate from the installation Environmental Policy, objectives and targets of the EMS. The Contractor shall maintain a record of the training, and submit a roster to the Contracting Officer or designated representative. This training shall be completed within 30 days after contract start date.

1.25. Vinyl Asbestos Tile Training: The Contractor shall provide training in proper procedures for working with vinyl asbestos tile to all Contractor personnel who perform floor refinishing or maintenance; furthermore, training shall occur prior to performance of work. Personnel shall also be trained on the potential asbestos hazard associated with abrasive stripping of vinyl asbestos tile. The Contractor shall maintain a record of the training, and submit a roster to the Contracting Officer or designated representative. A detailed Asbestos Survey Report by building can be provided upon request by the Contractor.

1.26. Contractor Personnel: The Contractor shall provide work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. Personnel performing work under this contract shall remain employees of the Contractor and will not be considered employees of the Government.

The Contractor shall not employ any person who is an employee of the United States Government or the Department of Defense, either military or civilian, if such employment would create a conflict of interest or be contrary to the policies contained in Department of Defense (DOD) Joint Ethics Regulation (JER), DOD 5500.7-R.

The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reason of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government. In accordance with Department of Defense (DOD) Joint Ethics Regulation (JER), DOD 5500.7-R and 18 U.S.C. 1382 (1972), the installation commander has the authority to bar individuals from the installation. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this performance work statement.

Contractor personnel shall not wear any part of a currently authorized military uniform while performing contract duties, nor clothing such as exercise suits, shorts, tank tops, or t-shirts. There shall be no objectionable messages or phrases on the clothing.

1.26.1. Personnel Requirements: The Project Manager, Alternate Project Manager and Quality Control positions shall possess at a minimum five years work experience in the custodial field. Supervisors shall posses at a minimum three years of work experience in the custodial field.

1.26.1.1. Project Manager/Contract Representative: The Contractor shall designate a Project Manager to the Government for performance of all work under the contract. The Project Manager shall be the point of contact with the Government and shall have the authority to act or make decisions for the Contractor on all matters pertaining to this contract. The Project Manager shall be available 7:00 A.M. to 8:00 P.M. Monday through Friday except Federal holidays or when the Government facility is closed.

1.26.1.1.1. Alternate: The Contractor shall designate an alternate who shall be authorized to act on behalf of the Contractor when the Project Manager is not available. The alternate shall meet the same personnel requirements as the primary Project Manager.

1.26.1.2. Management Contact Information: The Contractor shall provide the name, address, work assignments, and telephone number(s) for the Project Manager, alternate, management, quality control, and supervisory personnel to the Contracting Officer within 10 working days after contract award. The Contractor shall verbally notify the Contracting Officer of changes as they occur and provide written changes not later than 24 hours after effective date of the change. The Contractor shall provide cellular communication for the Project Manager, Alternate Project Manager, Quality Control, and Supervisory personnel.

1.26.1.3. Personnel List: The Contractor shall submit to the Contracting Officer a written list of employees who will perform work under this contract no less than 10 calendar days prior to start of contract performance. This list shall include each employee’s name and work assignment. Changes shall be submitted not later than 2 calendar days prior to implementation of the change. In emergency situations and cases of adverse actions where 2 days notice is not possible, the Contractor shall submit the change in writing to the Contracting Officer not later than 24 hours after change is implemented.

1.27. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.28. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as contractor employees to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.28.1. Identification Badges: Contractor personnel on duty shall wear Contractor provided identification badges displaying at a minimum: company name, employee name, employee photo, contract title, contract number, and contract expiration date. Identification badges shall be worn on the front upper outer garment and visible at all times.

1.29. Duty Assignment: The Contractor shall furnish current employee shift schedules, in writing, to the Contracting Officer, along with the Work Schedule (TE L) including employees’ name and the area in which they work no later than ten working days prior to the start of contract performance. The Contractor shall provide written notification to the Contracting Officer no later than five working days prior to making changes to the shift schedules.

1.30. Vehicle Registration: Vehicles entering Fort Hood, Texas, shall have a valid state license and shall be registered with the Vehicle Registration Section of the Provost Marshall Office. Vehicles shall be registered prior to the commencement of contract work. State license and registration shall be maintained current during the time the vehicle is in use on this installation. Contractor personnel shall return registration decals to the Vehicle Registration Section of the Provost Marshall Office within 24 hours after termination or completion of work under this contract, when state license is no longer valid, or upon sale of the vehicle. Contractor personnel shall return visitor passes to the Vehicle Registration Section of the Provost Marshall Office immediately upon conclusion of the conduct of business authorized on the installation.

1.30.1. Vehicle Operation: Contractor personnel operating motor vehicles on the installation shall have a valid state operator’s license for the category of vehicle being operated and shall comply with FH Reg. 190-5, Motor Vehicle Traffic Code, Mar 2003, regarding motor vehicle use on the installation.

1.30.2. Contractor Vehicle Identification: Contractor owned or privately owned vehicles used in the performance of services under this contract on this installation shall be marked as commercial Contractor vehicles with the Contractor’s company name in 3” block letters or a company logo of a color that contrasts with its background on both sides of the vehicle. Contractor’s operating multiple Contractors owned vehicles on the installation may be required to place identifying numbers on the front and rear bumpers of the vehicles.

1.31. Files: The Contractor shall maintain complete and accurate files of documentation required under the terms of this contract in accordance with AR 25-1, Army Information Resources Management Program, and AR 25-400-2, Modern Army Record Keeping System. The Contractor shall not allow access to the files by any government agency, non-governmental agency, or individual unless specifically authorized by the Contracting Officer. Files shall be made available to the Contracting Officer upon request. All files will become the property of the Government and shall be turned over to the Contracting Officer at the completion or termination of this contract.

1.32. Modifications to Technical Exhibit D – Building Inventory List: TE D is a living document which lists the buildings/facilities covered under this contract. Due to the nature of the Fort Hood installation and the Army mission, requirements are constantly changing. Each addition and/or deletion of facility(s) listed within TE D will not require a contract modification; however; anytime a change to TE D is made an updated document will be provided to the Contractor. The contract will be modified on a quarterly basis to update the contract and capture all additions/deletions to TE D that occurred during that particular three month period.

1.33. Emergency Response: Emergency operations may require immediate custodial attention. In such cases, the Contracting Officer may require the Contractor to divert their work force, or such part as necessary, from normal duties to emergency operations in areas covered by the contract. Upon completion of emergency work the Contractor’s employees shall return to their assigned work areas. These services shall be performed at no additional cost to the Government; however, the Contractor shall not be held liable for neglect of normal work that results from the performance of emergency operations. Historically (in the last ten years) this has only been necessary twice and in each occasion the total duration of the emergency response did not exceed four hours.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1. Definitions:

2.1.1. Annually: Perform one time per year.

2.1.1. Annually: Perform one time per year.

2.1.2 Clean and sanitary condition:

2.1.2.1. Floors, floor coverings, and other walking surfaces are clean and free of dirt, dust, filth, garbage, litter, refuse, or any other unsanitary matter.

2.1.2.2. Walls, ceilings, windows, and doorways are clean and free of cobwebs, dirt, dust, greasy film, soot, or any other unsanitary matter.

2.1.2.3. Plumbing fixtures are in a clean and sanitary condition, disinfected and free of dirt, deposits, streaks, soap film, scale, scum and other deposits, odors or any other unsanitary matter.

2.1.2.4. Areaways and walkways shall be clean and free of ashes, filth, garbage, litter, refuse, or any other unsanitary matter.

2.1.3. Contract Discrepancy Report (CDR): A report initiated by the Government, which the Contractor is required to complete, whenever performance is unsatisfactory. The CDR requires the Contractor to explain in writing why performance was unsatisfactory, how performance will be returned to satisfactory levels, and the corrective action that will be taken to prevent recurrence.

2.1.4. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.5. Contracting Officer: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the Contracting Officer. Note: The only individual who can legally bind the government.

2.1.6. Contracting Officer’s Representative (COR): An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.7. Detergent: A term referring to any cleaning agent other than hand soap. Detergents include surfactants and may contain a variety of other ingredients such as builders, corrosion inhibitors; suds control agents, enzymes, coloring agents, and fragrances.

2.1.8. Directorate of Public Works (DPW): The directorate with the responsibility for maintenance of all facilities and grounds.

2.1.9. Disinfectant: A chemical used to kill disease-causing bacteria and/or viruses on various surfaces.

2.1.10. Extraction: A method of carpet cleaning in which a cleaning solution is injected into the carpet and the soiled solution is quickly vacuumed back into the extraction machine.

2.1.11. Hazardous Materials: Any ignitable, corrosive, explosive, radioactive, reactive or toxic material that may pose a threat to human health or the environment; and the disposal and handling of which is regulated by Federal Law.

2.1.12. Lot: A collection of service outputs from which a sample is to be drawn and inspected to determine conformance with acceptance criteria.

2.1.13. Material Safety Data Sheet (MSDS): A document that chemical manufacturers supply with their products to describe the chemical's general properties, its hazards, and how to safely use, handle, and store the product.

2.1.14. Neutral Cleaner: Mild cleaning chemical that is neither highly acidic nor alkaline.

2.1.15. Percent of Sample Found Defective: A number that is determined by dividing the number of defects by the sample size. When the reject number has been equaled or exceeded, this percentage is used to calculate an equitable deduction from the Contractor's payments.

2.1.16. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.17. Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.18. Quality Assurance Surveillance Plan (QASP): A written document used by the Government for quality assurance surveillance. The document contains specific methods to perform surveillance of the contractor’s performance.

2.1.19. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.20. Semi-Annually: Perform two times per year.

2.1.21. Semi-Weekly: Perform two times per week.

2.1.22. Semi-Monthly: Perform two times per month.

2.1.23. Unscheduled Inspection: Unscheduled inspection is surveillance of selected work on an unscheduled basis as determined necessary to assure a sufficient evaluation of Contractor's performance.

2.1.24. Waterless Urinal: A Waterless No Flush or Falcon Water Free urinal that does not use water and a flush valve to dispose of the waste. The urinals have a replaceable cartridge/P-Trap that contains a chemical that kills odors and seals out sewer gasses.

2.1.25. Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.26. Work Week: Monday through Friday, unless specified otherwise.

2.2. Acronyms:

ACOR

Alternate Contracting Officer's Representative

AFARS

Army Federal Acquisition Regulation Supplement

AR

Army Regulation

CCE

Contracting Center of Excellence

CDR

Contract Discrepancy Report

CFR

Code of Federal Regulations

CONUS

Continental United States (excludes Alaska and Hawaii)

COR

Contracting Officer Representative

COTR

Contracting Officer's Technical Representative

COTS

Commercial-Off-the-Shelf

DA

Department of the Army

DD250

Department of Defense Form 250 (Receiving Report)

DD254

Department of Defense Contract Security Requirement List

DFARS

Defense Federal Acquisition Regulation Supplement

DMDC

Defense Manpower Data Center

DOD

Department of Defense

DPW

Directorate of Public Works

EMS

Environmental Management System

FAR

Federal Acquisition Regulation

HIPAA

Health Insurance Portability and Accountability Act of 1996

HMI

Hazardous Material Inventory

IAW

In Accordance With

KO

Contracting Officer

MSDS

Material Safety Data Sheet

MSF

Maintainable Square Feet

OCI

Organizational Conflict of Interest

OCONUS

Outside Continental United States (includes Alaska and Hawaii)

ODC

Other Direct Costs

OSHA

Occupational Safety and Health Administration

PA

Performance Assessment

PIPO

Phase In/Phase Out

POC

Point of Contact

PRS

Performance Requirements Summary

PWS

Performance Work Statement

QA

Quality Assurance

QAP

Quality Assurance Program

QASP

Quality Assurance Surveillance Plan

QC

Quality Control

QCP

Quality Control Program

SF

Square Feet or Square Footage

TE

Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will…