Attach 3. Performance Work Statement (PWS)_v2.docx

PERFORMANCE WORK STATEMENT (PWS)

Osan Air Base Outdoor Swimming Pool

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide management, lifeguards, and support personnel for access control and cleaning of Osan AB Outdoor Defense Swimming Pool. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform management, lifeguard, and support personnel as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Osan Air Base Outdoor Pool has historically been a contract run pool for the 51st Force Support Squadron. This contract has provided 1 Pool Manager, at least 3 lifeguards and 1 lead lifeguard on duty during opening hours as well as a 1 Administrative person to check people in/out of the facility. This contractor has provided feedback when necessary, managed and stayed engaged with the Outdoor Recreation Director on any issues and supported private events upon request.

1.3 Objectives: The service objective is to support Osan Air Base and the 51st Force Support Squadron in supplying exemplary customer service and safety for our patrons at the Outdoor Pool.

1.4 Scope: Contractor shall provide management, lifeguards, and support personnel for access control and cleaning of Osan AB Outdoor Swimming Pool, located at building #1416. All services provided shall adhere to Air Force Manual (Recreational Waters and Mission Training Pools) 48-114, Air Force Instruction Outdoor Recreation Programs for Swimming and Aquatics 34-101, 51st Force Support Squadron Instruction for Outdoor Recreation Swimming Pool Program 34-105. The Contractor shall provide After Hour Pool Parties and/or Special Events scheduled outside of operation hours. Whenever events are scheduled, the Contracting Officer will issue a Delivery Order prior to the day of event. The Contractor shall propose rates under the Contract Line Number X002 for each Job, one (1) Job equals one (1) event which is a maximum of three (3) hours per event.

1. 1 – 50 attendees per event

1. 51 - 100 attendees per event

1. 101 - 150 attendees per event

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 3 months and one (1) 3-month option years. The Period of Performance reads as follows:

Base Year: 23 May - 1 Sep 2025 (88 Working Days) 1st Option Year: 22 May – 7 September 2026 (94 Working Days)

1.6 General Information

1.6.1 Quality Control. The contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control plan is the means by which work accomplished complies with the requirement of the contract. The QCP shall be provided to the KO with contractor's proposal and shall be updated thereafter to maintain an effective and efficient quality control program. The Government will make final review and acceptance of the QCP and any subsequent changes within 30 days after the contract is awarded. After acceptance of the quality control plan the contractor will receive the contracting officer’s acceptance in writing of any proposed change. The QCP shall:

1.6.1.1 Address overall project management and administration.

1.6.1.2 Be a comprehensive program to plan and deliver quality services to the Government.

1.6.1.3 Cover and prioritize all services described in this contract.

1.6.1.4 Describe a method acceptable to the Government of identifying deficiencies in the quality of service performed under this contract before the level of performance becomes unacceptable and address processes for corrective actions without dependence upon Government direction.

1.6.1.5 Establish an inspection system covering all services required by this contract. This plan shall specify areas to be inspected on either a scheduled or an unscheduled basis and the title of the individual who will do the inspection.

1.6.1.6 Contain specific quality control techniques and standards for contract services identified in the Performance Requirements Summary and Inspection of Services Clause. The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP. Control measures must be specified and metrics developed to ensure accurate program monitoring.

1.6.1.7 Include a customer complaint feedback system for correction of validated complaints and to inform the Government of corrections. The QCP shall describe how the Government may identify problem areas or situations to the contractor. The customer complaint program shall be compatible with the reporting and communication systems of the QCP.

1.6.1.8 Require documentation of all contractor quality control inspections and corrective actions to be maintained by the contractor throughout the term of this contract. Inspection documents and the corrective action taken shall be made available to the KO or designated representative.

1.6.1.9 Be used by the contractor to collect data, evaluate and document performance against standards associated with each specific requirement. Performance is measured by assessing the required workload quantity in terms of quality and timeliness.

1.6.2 Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor will be required to work on US Holiday hours.

Labor Day Memorial Day Independence Day Juneteenth

1.6.4 Hours of Operation: The contractor is responsible for conducting business as instructed below:

Open Memorial Day Weekend – Labor Day Mon, Tues, Thur, Fri - 1000 – 1900 Tues, Thurs, Fri – 0600-0800 (Lap Swimming) Tues – 1900-2100 (Swim Club) Sat, Sun, US Holidays, and down days, 1000-1800 Closed – Wednesdays (for maintenance) Monday thru Sunday except Wednesdays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor shall not be reimbursed when the government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Osan Air Base Outdoor Pool, building #1416.

1.6.6 Type of Contract: The government will award a (Type of contract to be determined by CCE and the customer).

1.6.7 Security Requirements: Contractor personnel employed by contractor in performance of this contract, or any representative of contractor entering the government installation shall abide by all security regulations of the installation.

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys and key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor at the KO’s discretion. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due the Contractor at the KO’s discretion.

1.6.7.2.2 The Contractor shall prohibit the use of Government issued keys and key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications:

1.6.8.1 Contractor Qualification Requirement: The contractor shall have a minimum of two (2) years of experience in pool operation services within the last five (5) years prior to issuance date of this solicitation.

1.6.8.2 Contract/Pool Manager: The Contract/Pool Manager shall have a minimum three (3) years of experience in management in pool facilities, lifeguard qualifications training, pool maintenance, and water quality standards within the issuance of this solicitation. The Contract/Pool Manager shall have a current and valid nationally (Korean or American Red Cross) recognized certification and training in lifesaving and water rescue methods and skills, basic first aid, and child and adult cardiopulmonary resuscitation. The Contract/Pool Manager must be able to read, write, speak, and understand English.

1.6.8.3 Lifeguard Requirements: The primary responsibilities of the lifeguards are the supervision and safety of all customers in the pool area. In accordance with AFI-34-101; current and valid nationally (Korean or American Red Cross) recognized certification and training in lifesaving and water rescue methods and skills, basic first aid, and child and adult cardiopulmonary resuscitation.

1.6.8.4 Lead Lifeguard: The Contractor shall provide minimum one (1) Lead Lifeguard who shall have a current and valid nationally (Korean or American Red Cross) recognized certification and training in lifesaving and water rescue methods and skills, basic first aid, and child and adult cardiopulmonary resuscitation prior to issuance date of this solicitation. The Lead lifeguard shall have a minimum two (2) years of experience as a lifeguard within the last five (5) years from the issuance of this solicitation.

1.6.8.5 Lifeguards: The Contractor shall provide a minimum of three (3) Lifeguards who shall have current and valid nationally (Korean or American Red Cross) recognized certification and training in lifesaving and water rescue methods and skills, basic first aid, and child and adult cardiopulmonary resuscitation. The Lifeguards shall have a minimum of three (3) months of experience as a lifeguard within the last five (5) years from the issuance of this solicitation.

1.6.8.6 All personnel performing lifeguard duty will have current and valid nationally (Korean or American Red Cross) recognized certification and training in lifesaving and water rescue methods and skills, basic first aid, and child and adult cardiopulmonary resuscitation.

Contractor shall provide with its proposal, evidence that employee have qualifications. Any employee that fails to meet these minimum qualification requirements shall not be considered for employment.

1. Lifeguards must be able to demonstrate by means of references, past work experience and current training, a working knowledge of the following:

(1) Current approved lifesaving procedures with ability to perform these skills.

(2) Knowledge and use of available rescue equipment.

(3) Knowledge of rules and regulations for preventative safety measures as furnished by the Osan AB Safety Office.

(4) Ability to effectively communicate in English, both orally and through accurate record keeping, a professional attitude towards staff, customers, and other employees.

(5) Ability to physically complete the American Red Cross Lifeguard Certification test before the start of the season and anytime a new lifeguard is hired.

a. Able to swim 300 yards consecutively: 100 yards front crawl, 100 yards breast stroke, 100 yards choice between front crawl or breast stroke

b. Perform the diving brick test within 1 minute 40 seconds: Swim 20 yards, surface dive to a depth of 7-10 feet, retrieve the 10 lbs diving brick and swim back to the starting point

c. Exit the water without using a ladder or steps

d. Tread water for 2 mins only using legs

1. The contractor shall provide the specified training to ensure competent performance.

1. Per AFI 34-110, Outdoor Recreation Programs, para 3.4.5.1., all lifeguards must participate in at least 1 hour of in-service training during each 2-week period. In-service training includes activities designed to maintain physical conditioning and practice emergency response procedures. The 1 hour does not have to be a contiguous block of time. Rescue skills must be practiced regularly and not just once every 2 weeks. A training roster for in-service training must be maintained by the contractor to include the names, dates, and skills reviewed for lifeguard and pool personnel.

1. Training shall be at no cost to the government and training records shall be maintained on site for review.

1. The contractor shall keep current, for government inspection, a list of personnel employed on this contract, all employee Lifeguard Training Certificates of training in lifesaving and water rescue methods and skills, basic first aid, and child and adult cardiopulmonary resuscitation. The list shall also include expiration dates of training certificates for lifeguard personnel.

1.6.8.7 Managers

1.6.8.7.1 Have the ability to speak English in order to enforce pool and safety rules as well as responding appropriately to a pool emergency. Ensure that pool sanitary conditions are maintained. This includes the bathhouse and all areas within fenced pool enclosures. Oversee Lifeguard staff who shall clean pool and bathhouse and maintain areas within the Outdoor pool.

1.6.8.7.2 Ensure that only authorized ID card holders or authorized guests as defined by this contract are allowed to use the pool.

1.6.8.7.3 Assure that facilities are safely maintained in a high degree of cleanliness, including bathhouses, pool decks and surrounding areas outside pool fences for at least 50 feet. Submit work orders as appropriate.

1.6.8.7.4 On the Government furnished forms, maintain accurate logs relating to maintenance, water tests, and participation.

1.6.8.7.5 Resolve complaints, provide information, and answer questions that arise from customers and staff members.

1.6.8.7.6 Enforce set policies, pool rules, and administrate pool swim tests.

1.6.8.8 Swimming Instructor:

1.6.8.8.1 Contractor shall provide the name of individuals selected to provide swimming lessons for the current season.

1.6.8.8.2 Lifeguards staff may perform swim instructor service provided they hold the authorized certification but may not perform lifeguarding surveillance duties at the same time.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: COR, Outdoor Recreation and Director, Outdoor Recreation The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between, 8:00 a.m. to 4:30p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They shall also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor shall be required to provide uniforms for employees the primary purpose of the lifeguard uniform is to assure that the lifeguard can be IDENTIFIED. In order to promote a professional image, it shall be required that ALL employees wear a uniform while on duty. The shirt and other clothing shall be kept neat and clean.

1.6.12.1 Lifeguards Uniform: The lifeguard uniform shall be a white shirt with the words "LIFE- GUARD" printed on the front, and a whistle. Appropriate shorts/swimming trunks shall be worn with uniform. Lifeguard may wear a plain hat to shield the sun.

1.6.12.2 Managers Uniform: Managers and assistant managers shall wear a shirt with the appropriate title printed on the back.

1.6.13 Contractor Travel: None

1.6.14 Other Direct Costs: None

1.6.15 Data Rights. The Government has unlimited rights to all documents and material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyrights belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD: Not applicable

1.6.18 ENVIRONMENTAL CONTROLS: Not Applicable

1.6.18.1 Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws or regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the Contracting Officer pursuant to notice requirements and negotiate a modification to the contract.

1.6.18.2 Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 CFR 302 into the environment, the contractor or its agent shall immediately report the incident to COR. The liability for the spill or release of such substances rests solely with the contractor and its agent.

1.6.18.3 Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

1.6.19 SAFETY REQUIREMENTS: The contractor shall take safety precautions during the performance of this contract to protect the lives of contractor personnel, the property of the U.S. Government and the Republic of Korea, as well as the private individuals and firms who may be exposed to or endangered by the contractor’s actions to maintain minimal accidents/incidents, zero loss of life and minimal damage to property. The contractor shall provide a written safety plan with policies, procedures and safety checklist with the bid proposal. The safety plan will be confirmed by Contracting Officer’s Representative (COR) then accepted by KO within 5 working days if there are any changes after award. The safety program shall comply with OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Korean Occupational Safety and Health Act (KOSHA). The Contractor agrees to comply with its written program for the life of the contract. Any changes or modification to its safety program will be coordinated and reviewed by the COR, or his/her duly authorized representative.

1.6.19.1 Risk Management Process. The safety plan shall include detailed job related hazards and controls for each work activity. The plan shall include an Activity Hazard Analysis (AHA) for each work activity. The AHA shall include at a minimum the name of the activity/job, the job steps, the job hazards, the tools or equipment required to perform the job, control measures to eliminate or reduce the hazard(s), and a Risk Assessment Code (Risk Assessment Code is an assessment of the probability of the hazard occurring and its potential impact). The contractor shall assure that the safety control measures are implemented. The contractor may use the sample AHA forms in http://www.usace.army.mil/SafetyandOccupationalHealth/ActivityHazardAnalysis.aspx or develop their own.

1.6.19.2 Accident investigations, reports, and logs: The safety plan shall include a copy of the contractor’s accident investigation reporting format, and logs. Report all accidents as soon as possible but not more than 4 hours of accident occurrence to the Contracting Officer/Representative (KO/COR). The contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format as soon as possible but no later than five (5) working days following the accident. Implement corrective actions as soon as reasonably possible. The accident investigation reporting format shall include at a minimum:

(1) Contract number and contract name/description.

(2) Name of contractor

(3) Date/time of accident

(4) Date report was completed

(5) Detail description of events that lead to the accident

(6) Root cause of accident

(7) Contributing factors

(8) Corrective action(s) to prevent recurrence

1.6.19.3. The following require immediate accident notification and written accident report:

(1) A fatality;

(2) A permanent total or permanent partial disability;

(3) The hospitalization of three or more people resulting from a single occurrence;

(4) Property damage of $200 or more.

1.6.19.4 Develop and provide at the start of the orientation period or the start of the first operational performance period (if there is no orientation period) a safety plan for the protection of government facilities and property and to provide a safe work environment for contractor personnel.

1.6.19.5 If the government elects to conduct an investigation of the accident or mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

1.6.19.6 Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

1.6.20 CONTRACTOR PERSONNEL

1.6.20.1 Contract Manager: the contractor shall provide a contract manager and alternate contract manager (responsible in the absence of the contract manager) who shall be responsible for the performance of the services. The names of the contract manager and alternate(s) shall be provided to the KO in writing prior to the beginning of the first performance period. The contract manager and alternate(s) must be able to read, write, speak, and understand English.

1.6.20.1.1 The contract manager and alternate shall have full authority to act for the contractor on all Contract matters relating to daily operations of this contract.

1.6.20.1.2 The contract manager or alternate shall be available during normal duty hours within two (2) hours to meet on the installation with government personnel (designated by the KO) to discuss problems. After normal duty hours the manager or alternate shall be available within four (4) hours.

1.6.20.2 Contractor Employees: the contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the KO as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

1.6.20.2.1 Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name in English.

1.6.20.2.2 The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of Army, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7-R Joint Ethics Regulation.

1.6.20.2.3 The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide personnel to assist in the set up and break down of the pool season. Provide ice water for the contractor and patrons, and any additional signage, office supplies necessary.

3.2 Facilities: The Government will provide the Pool and Locker Room/Restroom Facilities as well as the Pool Pump room, Bldgs 1416 and 1417.

3.3 Utilities: The Government will provide water source for cleaning pool deck and vacuuming the pool. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide furnish fund-owned equipment, furniture, and fixtures. Contractor is responsible to properly install the government furnished equipment, furniture, and fixtures and maintain accordingly. Workmanship and required material for job shall be subject to approval in advance by the COR. All supplies needed for cleaning, sanitation and otherwise maintaining swimming pools shall be furnished by the government.

3.5 Materials. The Government will provide: Lifeguard stands, safety bouys, umbrellas, rescue boards, sporting equipment, pool testing kits, and AED and Safety requirements for the pool.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: Contractor shall ensure all government furnished equipment is utilized as intended by the manufacturer so as not to cause unnecessary damage.

4.2 Materials: The Contractor shall furnish at their own expense, uniforms and materials required for outfitting lifeguards for the efficient operation of the activity.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services. The contractor shall provide services for the Osan Air Base Outdoor Pool.

Minimum Pool Personnel Requirements are follows:

One (1) Contract/Pool Manager One (1) Lead Lifeguard Three (3) Lifeguards

5.1.1 Contract/Pool Manager: The Contractor shall provide Contract/Pool Manager as a full time on-site manager who shall be responsible for overseeing the work performance. The Contract/Pool Manager (CM) shall be designated in writing to the Contract Officer Representative. The Contract/Pool Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract/Pool Manager shall be available during normal duty hours to meet at Osan AB with government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the manager shall be available within one (1) hour. Positions shall at no time be vacant. The Contract/Pool Manager is required to be on duty if one pool is open, but shall supervise pool operations when open.

5.1.1.1 Contractor/Pool Manager shall provide personnel responsible for checking ID cards at the entrance of the pool and shall be required to be on duty during operation hours, to ensure that only authorized users gain access to the facility. The ID checker shall be lifeguard certified as for emergency situations. The ID card checker shall possess the ability to speak and understand the English language.

5.1.1.2 A full time manager shall be on duty and present at the Defender Pool during all operating hours to ensure pool and safety protocols are followed; they shall also be responsible to ensure the water-testing and swim tests are performed.

5.1.2 Lead Lifeguard: A Lead lifeguard shall be on duty while the manager is absent to ensure all rules and regulations are adhered to.

5.1.3 Lifeguards: A minimum of two lifeguards shall be on duty and in the facility at all times during all assigned operational hours to include lap and recreation swim periods. One lifeguard must be on and at their assigned stations (chair stand or deck patrol) during these swim periods. Staff levels shall accommodate lifeguard breaks and rotations. Rotate lifeguards off their station or give them a break (not to exceed 10 minutes) every hour during recreational swim times. Add lifeguards when the minimum required lifeguards cannot safely supervise the number of swimmers especially when groups of children are present in the facility. Note: Have at least one lifeguard on duty for every 50 swimmers to include squadron physical training (PT) and swim lessons.

5.1.3.1 Duties and responsibilities of lifeguards:

1. All lifeguards shall possess the ability to speak, read, and write the English language.

1. Watch the assigned area of responsibility. Act quickly and efficiently, creating as little disturbance as possible.

1. Administer swim tests following established pool rules and policy.

1. Use one long whistle blast to notify other guards and staff of a potential emergency. Another lifeguard shall then cover the lifeguard’s area of responsibility.

1. Comply with and ensure that all lifeguards understand the requirements of paragraph 2, Lifeguard Emergency Action Plan shall be provided by government.

1. Prevent accidents through enforcement of all policies.

1. Maintain the pool deck, clean deep gutters, bathhouse, and assist in cleaning surrounding pool area.

1. Vacuum pool daily, scrub pool bowl daily, complies with pool opening and closing procedures.

1. Enforce and adhere to all rules and regulations of the pool.

1. Maintain an acceptable appearance at all times in both uniform and personal hygiene. Lifeguard uniform must be worn at all times during duty hours.

1. Keep pool area and facility area clean and tidy at all times.

1. Teach group and private swim lessons as assigned.

5.1.4 Contractor shall provide personnel necessary to assure that sanitary conditions are maintained in pools, pool deck, bathhouses, and fifty feet outside facility perimeter.

5.1.4.1 Sanitation Inspections: In addition to inspections of contractor performance by the COR, medical public health personnel assigned by the installation director of Military Public Health (MPH) shall also inspect for compliance with sanitary standards published in AFMAN 48-114. Sanitary deficiencies require immediate correction. The MPH may shut down the facility until the contractor restores sanitary standards.

5.1.5 Waste Management: Contractor shall assist the government by complying with the base’s recycling program. This may require segregating reusable/recyclable waste materials by type. Government will retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be collected by the contractor and disposed of in government furnished dumpsters. All Hazardous Material Pharmacy (HAZMART) materials brought on the base shall be coordinated through HAZMART pharmacy.

5.1.6 Alcohol and Drugs: The use of alcoholic beverages and illegal drugs by contractor personnel while on duty is strictly forbidden. The contractor shall immediately remove any employee who is under the influence of alcohol or drugs and notify the government accordingly.

5.1.7 Smoking: Smoking cigarettes, electronic cigarettes, or use of any tobacco product (chewing tobacco, snuff, dipping tobacco, etc.) can only be used in official, marked, designated tobacco areas. The closest to the swimming pool is at the Bowling Center parking lot.

5.1.8 Cell Phones & Mobile Devices: Cell Phones and Mobile Devices shall not be used at any time by on-duty Lifeguard personnel. These devices must be stored in a locker, bag, or other appropriate area so as not to interfere with surveillance duties. These may be used when the personnel is on an observed break.

5.1.9 Loitering: Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from facilities. Furthermore, sleeping in not authorized in any work or patron area at any time by contract employees.

5.1.10 Removal of Contractor Employees: All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation shall abide by all security regulations of the installation. The government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

5.1.11 Visits by VIPs and Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments shall require additional contractor support in such areas as sanitation and general appearance.

5.1.12 Emergency Phone Numbers: In cases of emergencies, Security Forces, Medical and Fire Protection can be reached via the base 911 system. Security Forces non-emergency phone number is 784-5515.

5.1.13 Contractor Continuity Binder: A continuity binder shall be provided and kept at the front lobby desk.

5.1.14 Access Control:

5.1.14.1 Facility Access: Through gate control, the contractor shall assure that the maximum occupancy load (140 patrons) is not exceeded in pools.

5.1.15 Authorized Customers: Contractor shall assure that only authorized patrons are allowed access to the pools. These are to include US Military, DoD Civilians, invited Contractors, and family members. One guest allowed per authorized ID card holder. Contractor shall be responsible for enforcing additional access restrictions as follows:

1. Children under 10 years of age shall be accompanied at all times by a Parent/Guardian who is authorized to use the pool. A Parent/Guardian shall be an adult at least 18 years of age that has been appropriately granted responsibility for the child.

1. All children under 16 who have not passed the designated pool swim test must be in constant supervision of the Parent/Guardian who accompanied them to the pool. Constant supervision is defined as within arm’s length or 2 steps of the child in the water.

1. Children 11 – 13 years of age who have passed the pool swim test are not required to have a Parent/Guardian with them however; the adult is required to make periodic face to face contact with the child.

1. Children 14 – 15 years or age who have passed the pool swim test are not required to have a designated adult with them; however, the adult must be available periodically by telephone.

1. A swim band will be issued to all children up to age 15 and a swim test form maintained at the pool by the contractor.

1. All personnel 10 years of age and older, with the exception of military personnel in uniform, must show ID Cards upon request.

1. ID Cards shall not be required for participation in sponsored programs such as School Age Services and Summer Programs when members come as a group.

5.1.16 Uniform Requirements:

5.1.16.1 Contractor shall be required to provide uniforms for employees the primary purpose of the lifeguard uniform is to assure that the lifeguard can be IDENTIFIED. In order to promote a professional image, it shall be required that ALL employees wear a uniform while on duty. The shirt and other clothing shall be kept neat and clean.

5.1.16.2 Lifeguards Uniform: The lifeguard uniform shall be a white shirt with the words "LIFE- GUARD" printed on the front, and a whistle. Appropriate shorts/swimming trunks shall be worn with uniform. Lifeguard may wear a plain hat to shield the sun.

5.1.16.3 Managers Uniform: Managers and assistant managers shall wear a shirt with the appropriate title printed on the back.

5.1.17 Telephone Use:

5.1.17.1 Contractor shall control use of the telephone, it is essential that the telephone be available for emergencies.

5.1.17.2 Customers may use telephone in emergencies.

5.1.17.3 Guards are to use phone for official business only. Phone calls shall be limited to five (5) minutes.

5.1.18 Accident Prevention through Rule Enforcement:

5.1.18.1 Preventing Accidents: The most important responsibility of the contractor is to prevent accidents. This is the primary objective for enforcing all rules and regulations. Prevention of accidents is accomplished effectively through continuing education of lifeguards and patrons. All rules and regulations shall be thoroughly explained and understood so that lifeguards can interpret and enforce them. Rules and regulations are necessary and shall be presented positively.

5.1.18.2 Rule Infractions: Methods of dealing with rule infractions are a concern for managers and lifeguards. Some patrons may misunderstand our intentions in enforcing rules, and may become offended. The pool manager, i52.212-1f challenged must show the patron the swimming pool Operating Instructions (51 FSS INSTRUCTIONS 34-101) and refer complaints to the Outdoor Recreation Director. Lifeguards must be aware of actions that could result from an injury and must know why rules must be enforced. Concern is for the safety of everyone in the facility and must be communicated effectively. Applicable guidance/operating instructions regarding pool operations shall be provided to contractor: AFMAN 48-114, AFI 34-110 and 51 FSS OI 34-101.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures in accordance with the follow publications and instructions:

PUBLICATIONS

USFK FORMS

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit 1 – Deliverables Schedule, performance requirements summary

Must be a part of the PWS and not an exhibit

Performance Requirements Summary

3. PERFORMANCE REQUIREMENTS SUMMARY (PRS): The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS # 1

Lifeguard manning and Lifeguard to customer ratio.

Two lifeguards are on duty at all times during pool hours of operation. Must maintain minimum patron to Lifeguard ratio of 1:50.

PWS para. 5.1.3 and 5.1.3.1

PRS # 2

Pool and bath house cleanliness.

Maintain pool and bath house according to hygiene standards published in AFMAN 48-114.

PWS para. 1.6.8.7.3, 5.1.3.1, 5.1.4 and 5.1.4.1

And respond within 24 hours without additional cost to the Government. If re-performance is failed again, 10% deduction from CLIN.

PRS # 3

Maintain Lifeguard readiness

Lifesaving devices serviceable, visible and readily accessible.

PWS para. 2.1.1

And respond within 24 hours without additional cost to the Government. If re-performance is failed again, 10% deduction from CLIN.

PRS # 4

On-going Lifeguard Training and physical conditioning

Lifeguards participate in bi-weekly training per AFI-34-110. Contractor maintains training roster.

PWS para. 1.6.8.6

And respond within 24 hours without additional cost to the Government. If re-performance is failed again, 10% deduction from CLIN.