Att_34_MIOSS QASP.docx

Quality Assurance Surveillance Plan

For

Medical Simulation Training Center (MSTC) Instructor/Operator Support Services (MIOSS) Base Contract Temporary Contract Number: W900KKIO0001 22 July 2022

Controlled by: Army Controlled by: ACC-ORL CUI Category: General Procurement and Acquisition Distribution/Limited Dissemination Control: FEDCON POC: PAQA Branch QAS CUI

CUI

DAVIS.PHILLIP DAVIS.PHILLIP.B.1279950

Digitally signed by .B.1279950255 X Date: 2022.07.25 13:27:14 -04'00' X STROUD.FRANKLIN. Digitally signed by

GLENN.1202177472

STROUD.FRANKLIN.GLENN.120217 7472

Date: 2022.07.22 16:05:51 -04'00'

Phillip B. Davis ACC-Orlando, Contracting Officer

Franklin G. Stroud PEO STRI, TSO, Live, Contracting Officer's Repre...

TABLE OF CONTENTS

Subject Page Number

1. Overview.

1.0. Purpose. This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that the Government receives quality services, and pays only for conforming services actually provided. The objective of this Medical Simulation Training Center (MSTC) Instructor/Operator Support Services (MIOSS) is to acquire currently medically credentialed Instructor/Operator Support Services (MIOSS) for the following type training requirements, but not limited to medical training simulators and simulations at the Contiguous United States (CONUS) and Outside the Contiguous United States (OCONUS) MSTC locations as defined in this Performance Work Statement (PWS), section 1.3. The current number of MSTCs is 23, with a total of 25 when the MSTC is fully fielded. Government-furnished property and services for those items specified in the PWS are exempt from this QASP. The Contractor shall perform to the standards specified in the MIOSS base PWS. This Quality Assurance Surveillance Plan (QASP) identifies the methods and procedures the Government will use to ensure it receives the services to the desired standard, as identified in the PWS.

1.1. Intent. The intent of this QASP is to:

1) Ensure Contractor performance meets or exceeds contract terms, conditions and specifications

2) Hold the Contractor accountable for quality control

3) Encourage the Contractor to take appropriate steps to control and improve quality

4) Ensure all sections of FAR 46 are applied as required and applicable

Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level, and at the contractor's place of business. Sub-contract service providers shall be accountable to the Contractor who, in turn is responsible to the Government. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor. The Government will not exercise any supervisory controls over the contract service providers performing the services herein.

2. Description of Services.

2.1. Scope of Work. The contractor shall provide currently medically credentialed Instructor/Operators (I/Os) to support medical simulators and simulations, and provide services related to medical TADSS instruction and operation. Supported medical training devices belong to the Virtual training environment. The MIOSS contract will support MSTC TADSS during the contract period of performance.

2.2. Type of Contract. This will be a Firm-Fixed Price (FFP), Indefinite Delivery/Indefinite Quantity (IDIQ) contract.

3. Roles and Responsibilities. The following provides a synopsis for the roles and their respective authority during the performance of the contract:

3.1. Government.

3.1.1. Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract. In the event the Contractor effects any such change at the direction of any person other than the KO, the change will be considered to have been made without authority, and solely at the risk of the Contractor. No changes in, or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

3.1.2. Contracting Officer’s Representative (COR). The COR will monitor all technical and performance aspects of the contract, and assist the (KO) in contract administration. The COR is authorized to perform the following functions:

· Assure that the Contractor performs the technical requirements of the contract

· Perform inspections necessary in connection with contract performance

· Maintain written and oral communications with the Contractor concerning technical and performance aspects of the contract

· Issue written interpretations of technical requirements, including Government drawings, designs, and specifications

· Monitor Contractor's performance and documents and notifies both the Contracting Officer and Contractor of all deficiencies

· Coordinate availability of Government furnished property

· Provide site entry of Contractor

ACC doesn’t use other acronyms to refer to and describe a COR. Terms such as the “COTR, “Onsite COR”, “TM”, etc. will not be used. Some personnel may be assigned as Alternate CORs, but other than a statement to that effect and what actions the KO expects that ACOR to take in the absence of the primary COR, there is no difference between a COR an Alternate COR, or other government surveillance personnel assigned to conduct contract oversight. Throughout the remainder of this QASP, The term “COR’ will be used to refer to all government surveillance personnel assigned to monitor the contractor’s performance on this contract.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost, price, or delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

The Contracting Officer shall use the DoD Joint Appointment Module (JAM) to electronically track COR nominations, appointments, terminations, and training certifications for each COR appointed to conduct oversight on this contract. The COR will upload their surveillance documents, such as COR Status Reports (CSR) COR trip reports, correspondence with the contractor, and other miscellaneous documents into the Surveillance and Performance Monitoring (SPM) module within the online contract file. JAM and SPM are available within the Procurement Integrated Enterprise Environment (PIEE) suite of tools at: https://piee.eb.mil/.

3.1.2.1 Alternate Contracting Officer’s Representative (ACOR). The Alternate COR is an employee of the U.S. Government provided by the Requiring Activities (RA) and appointed by the Contracting Officer to provide additional surveillance personnel in monitoring and documenting the contractor’s performance. These alternate surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training and experience requirements and are appointed by the contracting officer as Alternate CORs (ACOR) in the Joint Appointment Module (JAM). This term will apply to other government surveillance personnel as defined in Army Regulation 70-13, paragraph 2-2 g.

3.2. Contractor.

3.2.1. Program Manager. The Contractor responsible for running the program. May supervise the program team and manages conflicts within different departments. Plans and sets program goals and milestones and develops risk management strategies. Defines resources and schedules for the implementation of the program. Clearly defines requirements and sets targets accordingly. Recognizes areas for internal improvement and develops plans for implementing the improvements.

For quick access, the contact information for the performance of this QASP is provided:

Table 1; Key Positions for Contract Administration This information to be completed after contract award

Government Personnel:

Contracting Officer

COR/ACOR

Contract Administrator

Property Administrator

Contractor Personnel:

Contract Manager

Project Manager

Quality Manager

4. Contract Quality Requirements.

4.1. Contractor’s Quality Control Plan/Program (QCP). The Government will evaluate the adequacy of the Contractor’s Quality Control Plan (QCP) performance under this contract in accordance with this QASP.

The Contractor’s quality control program is the means by which he assures himself that all work complies with the requirement of the contract PWS. It is essential that Government Surveillance

Personnel understand that Quality Control (QC) is the responsibility of the contractor, and not the government.

As such, the government will focus their efforts on validating if the contractor is maintaining an adequate quality control inspection systems that ensures the contractor maintains evidence that services provided conform to contract quality requirements. The Contractor shall provide inspection data to the Government on request for validation.

The Contractor’s QCP shall include a process that can identify, prevent, and ensure non- recurrence of defective services.

4.2. Government Quality Assurance. This QASP describes what the Government will do to ensure that the Contractor has performed in accordance with the performance standards within the PWS.

This QASP describes:

· How the performance standards will be applied:

· The Performance Standard for each requirement in the PWS will be applied as prescribed in the PWS.

· The method of assessing contractor performance against performance standards is met/not met.

· The performance elements provided in the Surveillance Checklist, attachment 4 will be surveilled.

· All performance activities will be surveilled through-out the Period of Performance, using a risk-based approach. The selected items will be populated on the Monthly Checklist and placed on the Surveillance Schedule for each period surveilled.

· The surveillance will be scheduled as per the Surveillance Schedule, attachment 3.

· Selected items for each month will be placed on the Surveillance Checklist and scheduled surveillance on the Monthly Schedule. Surveillance may be scheduled on a daily, weekly or monthly frequency. However, each contractor requirement must be audited for compliance prior to invoice payment being made.

· The nature of Government contract quality assurance actions that include the number of observations made and the number and type of defects (defect rate)

· Personnel conducting contractor performance surveillance will use attachment 4, Surveillance Checklist, or equivalent to answer the Performance question asked, and provide comments in the area provided on the checklist. These comments and metrics from the Checklist will be included on each CSR submitted during the Period of Performance.

5. Government Surveillance.

5.1. Methods of Surveillance. The following Methods of Surveillance may be utilized in monitoring the Contractors’ performance:

NOTE: The performance items selected for surveillance in this QASP as a minimum should contain those listed in the Performance Requirements Summary (PRS). The PRS is a stand-alone document that illustrates to the contractor the few, most salient items the government wishes the contractor to be aware of. The PRS is contained in the contract Performance Work Statement (PWS). See Attachment 1 for PRS items.

· 100% Inspection will be reserved for the highest risk areas where consequence of failure may affect life or limb, or there is likelihood of mission failure

· Random Sampling Will be used when a service is performed on a frequent basis and a statistically valid sample can be selected for audit. This is most appropriate method for frequently recurring tasks

· Periodic Inspection Will be used when planned sampling of a service is at a specific predetermined date and time. This is most appropriate for tasks that occur infrequently, yet on a scheduled basis

· Customer Feedback. Not a valid method of surveillance, but a good indicator of areas where surveillance should be conducted or intensified.

The Customer Complaint Record, Attachment 2, will be placed at convenient locations for the end user of these services, and made available to document/record all complaints. The COR will collect the Customer Complaints each surveillance cycle and investigate for validity ASAP.

The following procedures will be followed when a complaint is received.

1. The COR/ACOR will investigate to determine the validity of the complaint

2. If the complaint is determined to be invalid, the COR will inform the person who submitted the complaint of the reason(s) as soon as practical

3. For validated complaints that are true contractual non-conformances, the procedures in paragraph 6 below will be applied

4. A Customer Complaint Log will be used to document each validated customer complaint and attached to the COR Monthly Surveillance Report in the SPM module

5.1.1 Surveillance Procedure:

a. Support of Medical Related Training: The COR will evaluate the Contractor’s performance monthly against Performance Standards established in the contract. Evaluations will be to the extent practical to assure the contractor provides quality services IAW the requirements of the contract.

i. Support of Medical Related Training:

ii. Analyze and provide responses for Requests for Information (RFIs) from the PCOs.

The COR will utilize the Technical Oversight Representative’s (TOR’s) Monthly Reports, ACOR’s monthly reports, Contractor’s Progress Status and Management Plan, and Requests for Information (RFIs) to track and document surveillance.

b. Program Management: The COR will perform evaluations/validation of contractor supplied performance data.

i. The contractor shall conduct and participate in meetings and reviews at the contractor and Government facilities for program management and oversight.

ii. The Contractor shall conduct phase-in for to assume full performance of the requirements of this contract per the negotiated schedule.

iii. The Contractor shall prepare a Program Management Plan (PMP) for transitioning responsibilities from the incumbent to the new contractor.

iv. The Contractor shall host In Progress Reviews (IPRs) to brief the status of transition efforts.

v. The Contractor shall conduct a Post Award Conference (PAC) within 4 weeks after contract award, or as directed by the Government.

vi. The Contractor shall host Program Management Reviews (PMRs) in CONUS semi-annually to inform the Government of program risks and issues.

vii. The Contractor shall participate in Integrated Product Team (IPT) meetings with their Government counterparts.

i. The Contractor shall implement a Quality Control Program (QCP) for MIOSS.

ii. The Contractor shall conduct all phase-out tasks required for transferring MIOSS performance to the contract that replaces MIOSS.

iii. The Contractor shall implement a transition plan for Phase-out of MIOSS.

iv. The Contractor shall retain full responsibility for contract performance until completion of phase-out.

v. The Contractor shall provide all support necessary for ensuring seamless transition to the contract that replaces MIOSS during the last 180 days of the contact.

The COR will review the contractor’s supplied reports and validate 100% of the data accuracy supplied within utilizing the Contractors Progress Status And Management Plan, Conference Agendas, Presentation Materials, Report Record of Meeting Minutes, Contractor’s Quality Control Plan, TOR Reports, and ACOR Reports.

c. USE OF ACORS – THEIR ROLE IN SURVEILLANCE ACTIVITIES

i. ACOR DOCUMENTATION REQUIREMENTS

1. Reports: Functional Area Reports supporting the Quality Assurance Surveillance Plan consist of immediate impact and monthly status reporting as outlined below.

2. Impact Reporting: Government ACORs observing any situation or occurrence which poses a significant program impact will be reported to the COR using the most expeditious manner available. Unacceptable performance or quality of service for requirements specified in the PRS should be documented using the Surveillance Activity Checklist and Nonconformance Report (NCR) immediately provided to the COR for validation and disposition.

3. Monthly Status Report: A report will be provided by each ACOR NLT 1 week following each month of the calendar year to the COR. The period of the report is from the first to the last day of that month and should address the contractor’s performance.

5.2. Surveillance Schedule. (Required) A Surveillance Schedule (Attachment 3) will be created each month. Locally generated equivalent is acceptable. The schedule is “CONTROLLED UNCLASSIFIED INFORMATION (CUI)” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Schedule will be completed at the beginning of each month during the Period of Performance (PoP) to schedule the upcoming month surveillance activity. Completed Surveillance Schedules will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

5.3. Surveillance Checklists. (Required) A Surveillance Checklist (Attachment 4) will be created each month. Locally generated equivalent is acceptable. The Checklist is “CUI” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Checklist will be completed with the Surveillance Schedule. Completed Surveillance Checklist will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

Note: Surveillance Schedules and Checklists are considered COR documentation and must be uploaded in the SPM module. Smartforms are available for use at the individual record level under “Add Smart Form”

5.4. Surveillance Documentation. Each months’ Completed Surveillance Documentation, to include the COR Status Report must be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract. The COR Status Report (Smart Form) must be utilized, supporting documentation can be uploaded as an attachment.

6. Non-Conforming Performance. A Non-conformance occurs when the Contractor fails to meet the terms, conditions and/or specifications of the Contract/Task Order. All instances of non-conformance must be documented by the COR. The COR will provide the details of the non-conformance using the Nonconformance Report (NCR), Attachment 5 to the KO, who will notify the Contractor of each nonconformance occurrence, unless the KO has authorized the COR to submit directly to the contractor, and copy the KO. Resolution of any non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor.

Non-conformances are classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

6.1. Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contractor Nonconformance Report (NCR). However, the Government is required to document verbal Level I NCRs. The COR may issue verbal Level I NCRs directly to the appropriate level of Contractor management. The COR will notify the KO as soon as practical when a verbal

Level I NCR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The KO will issue and sign written Level I NCRs, Attachment 5.

6.2. Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, a large number of documented Level I NCRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II NCRs. The KO issues all Level II NCRs in writing, Attachment 5. The COR will notify the KO as soon as practical when a major non-conformance is identified.

6.3. Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the manner in which the services are performed; prevent or impact a vital agency mission as a result of performance; or are for repeated or uncorrected Level II NCRs. The Contracting Office Director or Deputy Director issues written Level III NCRs. The COR is responsible for notifying the KO immediately upon discovery of a critical non-conformance.

6.4. Documenting NCRs. The COR will provide the details of the non-conformance using the NCR, Attachment 5. If the Requiring activity prefers to issue a locally developed NCR, documentation must include as a minimum: the Contract or Task Order number; reference to the specific contract requirement; the specific discrepancy to the requirement; where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

6.5. Tracking and Resolving NCRs. All NCRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track NCRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Deduct Plan. This acquisition does not include a Deduct Plan.

8. Data Analysis. Data Analysis will be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis will be documented in COR Status Report and may be used to make adjustments to surveillance schedules and/or checklist items to increase or decrease surveillance, based on performance trends. Negative trends noted using Government data/observations could result in issuing the Contractor Nonconformance Report. Trends noted using Contractor data will not result in a NCR unless the Contractor has not addressed the negative trend. QASP changes based on Data Analysis will be coordinated with the Contracting Officer for approval.

9. Acceptance of Services. When all services have been deemed acceptable and there is documented, objective, quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment to the Contractor. Acceptance and payment will be made by approving the Contractor’s Receiving Reports in Wide Area Workflow at https://piee.eb.mil/ as a WAWF Inspector, and/or Acceptor.

10. COR Status Report. COR Status Reports (CSR) will be submitted on a monthly basis to the Contracting Officer via the Surveillance and Performance Monitoring (SPM) module. CSRs must be uploaded into the Surveillance and Performance Monitoring (SPM) module using the “Smart Form”. CSRs will be due NLT the 10th day of the month following the month of surveillance. CSRs will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis must contain a summary of surveillances performed, Customer Feedback if any, NCRs if any, an analysis of the Contractors performance, recommended adjustments to surveillance schedules, and any other pertinent contract information IAW FAR 46.104, and the COR Appointment Letter. Completed Surveillance Checklists and NCRs, if any, will be included as attachments to COR Status Reports. See para 5.4.

11. Service Contract Reporting (SCR) in the System for Award Management (SAM). https://www.sam.gov. Reporting Labor Hours. Service contractor reporting of information is required in the System for Award Management (SAM) when a contract or order- 1) Has a total estimated value, including options, that exceeds $3 million; and 2) Is for services in the following service acquisition portfolio groups (see PGI 204.1703 for a list of applicable product and service codes):

(1) Logistics management services.

(2) Equipment-related services.

(3) Knowledge-based services.

(4) Electronics and communications

The system allows industry to report all manpower data into a single Federal-wide portal. For Contractors who meet the SCR reporting thresholds (in excess of $3 million), your entity must be registered in SAM.

SCR requires contractors to enter the following information for their contract or order:

(1) The total dollar amount invoiced for services performed during the preceding Government fiscal year under the contract or order.

(2) The number of Contractor direct labor hours, to include first-tier subcontractor direct labor hours, as applicable, expended on the services performed under the contract or order during the previous Government fiscal year.

Contractor reporting is required annually, by October 31, on the services performed under the contract or order, including any first-tier subcontracts, during the preceding Government fiscal year (October 1-September 30). For indefinite delivery contracts, basic ordering agreements, and blanket purchase agreements, 1) Reporting is required for each order issued under the contract or agreement that meets the requirements of PGI 204.1703 and, 2) Service contract reporting is not required for the basic contract or agreement. Contracting officers shall ensure that the requirement to report contractor manpower is included in all contracts, task/delivery orders and modifications.

12. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

13. Combating Trafficking In Persons (CTIP). In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

14. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance Files will be maintained in the on-line Joint Appointment Module (JAM) and Surveillance and Performance Monitoring (SPM) module IAW DoDI 5000.72, and DFARS PGI 201.602-2.

15. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications by the KO, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

X STROUD.FRANKLIN. Digitally signed by

GLENN.1202177472

STROUD.FRANKLIN.GLENN.12021 77472

Date: 2022.07.22 16:06:44 -04'00'

DAVIS.PHILLIP

.B.1279950255 X Digitally signed by DAVIS.PHILLIP.B.1279950255 Date: 2022.07.25 13:28:18 -04'00'

PEO STRI, TSO, Live, Contracting Officer's Repre... ACC-Orlando, Contracting Officer

DOCUMENT REVISION HISTORY

This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Attachments:

1. Performance Requirements Summary (PRS)

2. Customer Complaint Record

3. Surveillance Schedule

4. Surveillance Checklist

5. Nonconformance Report (NCR)

Attachment 1

MIOSS Contract Performance Requirements Summary (PRS)

3.0 Performance Requirements

3.1.1 Qualified Personnel/Subject Matter Experts (SMEs)

The Contractor shall provide qualified personnel, SMEs, and advisors for medical skills training and instruction in a simulated environment, in both classroom and field locations Performance Standards

a) STD: Personnel qualification, certification, and experience requirements are in accordance with Section 3.4.1 of the Medical Simulation Training Centers (MSTC) PWS.

b) STD: Quality of training and personnel qualification is maintained throughout the performance of the contact.

Deliverables B009 DI-MGMT-81834A Contractor and Subcontractor Personnel Roster What: Qualified Personnel/Subject Matter Experts (SMEs) How: Visual inspection, reading, as often as necessary—monthly review Who: CORs, program managers, and contracting officers Monthly Surveillance

Standard(s):

Inspection applies to all standards

What: Deliverables

How: Review

Who: LCPD and/or

COR

3.1.2 Instructor/Operator Support

The Contractor shall provide I/O support of Performance Standards

a) STD: Provide I/O support for military assets located at various military installations worldwide.

c) STD: Provide I/O support of medical training and education on new battlefield procedures and equipment.

d) STD: Enable comprehensive training in several formats such as the classroom setting, practical hands-on training simulation, trauma lanes, virtual and distance learning.

e) STD: Develop Training Support Packages (TSPs) based on each site’s priorities and objectives.

f) STD: Provide I/O support to set-up, configure, monitor, operate and provide all functions encompassing planning and After Action Review (AAR) reports.

How: Visual inspection, reading, as often as necessary—monthly review

Standard(s): Inspection applies to all standards

3.1.3 Training Evaluation

The Contractor shall evaluate and report the results of individual and/or collective training and instruction Performance Standards

a) STD: Effective comprehension of course materials through demonstrated testing results with a pass rate determined at the TO level.

b) STD: Completion and submission of AARs which identify trends, areas for improvement, and possible corrective actions plans in relation to instructor performance.

c) STD: Provides opportunity for students to assess instructor performance and course content through an End of Course student survey.

Deliverables B006 DI- MGMT-81862 Post Training and Operations Report

B011 DI-PSSS-81524D

Training Evaluation Document What: Training Evaluation

How: Visual inspection, reading, as often as necessary—monthly review Who: CORs, program managers, and contracting officers

Monthly Surveillance

3.1.4 Program of Instruction (POI) The Contractor shall provide existing, modified and/or Contractor-developed training tutorials, courseware curricula and Programs Of Instruction (POI) for military and civil-related subjects STD: Courseware is current and consistent IAW DOD doctrine and associated academic/qualification standards.

Deliverables B005 DI-MGMT-81955 Interim Training Development Package What: Program of Instruction How: Visual inspection, reading, as often as necessary—monthly review Who: CORs, program managers, and contracting officers Standard(s): Inspection applies to all standards Monthly Surveillance

b) The PMP addresses total program activities including activities performed by major subcontractors

c) The PMP depicts the CWBS as delivered for the phase-in tasks and follow-on full contract performance tasks for the first Lot Year

d) PMP available for the Post Award Conference (PAC)

d) The contractor shall update the PMP as necessary What: Support for U.S. Military Exercises How: CDRL inspection and acceptance Who: CORs

Monthly Surveillance

b) STD: Before, during, and after training, the Contractor will conduct PMCS to determine TADSS status and will correct operator level maintenance discrepancies IAW operator manuals.

Deliverables B007 DI- MGMT-80995A Maintenance Service Report What: Operator Level Maintenance How: QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause Standard(s): Inspection applies to all standards

What: Deliverables

Standard(s): Inspection applies to all standards Monthly Surveillance

3.2.4 Training Exercises

The Contractor shall facilitate and support training exercises for varying sizes (small team to Brigade level), complexities, and conditions Performance Standards a) STD: Problem resolution during exercise execution within required timeframe (TBD at TO level).

b) STD: Exercise support personnel are responsive to any in-scope updates, changes, or multi-tasking during event.

c) STD: Ancillary and/or support exercise equipment is delivered and made available for use in accordance with exercise commander's intent.

d) STD: Support personnel are present and performed according to individual exercise requirements.

Deliverables B005 DI-MGMT-81955 Interim Training Development Package

What: Training Exercises

QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause

Monthly Surveillance

What: Deliverables

Standard(s): Inspection applies to all standards

b) STD: AAR identifies trends and areas of improvement are relevant and achievable based on customer scenario objectives.

c) STD: AAR provides capability assessment and identifies operational and/or doctrinal issues requiring resolution IAW AR 350-28, section 3-14.

d) STD: AAR is provided in required format (written, oral, What: After Action Reviews QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause Standard(s): Inspection applies to all standards

What: Deliverables Monthly Surveillance

manner.

Deliverables B006 DI-

MGMT-81862 Post Training and Operations Report

3.3 Phase-In

The Contractor shall conduct phase-in to assume full performance of the requirements of this contract per the negotiated schedule. Note that it can take 6 months or more to complete Performance Standards

a) STD: Ensure all personnel, processes, management, and supply systems are in place and ready to perform all requirements of this PWS What: Phase In QASP inspection and acceptance Who: CORs Monthly Surveillance

3.3.1 Phase-In Plan

The Contractor shall prepare a Phase- In Plan for transitioning responsibilities from the incumbent to the new Contractor.

Performance Standards

a) STD: The phase-in plan shall include the Management Structure; Hiring, Manning, Staffing and Training of Personnel, to include applicable hiring regulations and laws, as applicable for OCONUS locations; Facilities and Equipment; Supply Management and Inventory; ACAs, Subcontractor Relationships; Management Information System; Compliance with Local Installation Policies and Procedures; and Quality Assurance.

b) STD: The phase-in plan shall depict the contractor’s phase-in tasks and follow-on full contract performance tasks for the first Year.

c) STD: Training Program Development and Management Plan (TPDMP) shall be available for the Post Award Conference (PAC).

d) STD: The Contractor shall update the TPDMP as necessary

Deliverables B005 DI-MGMT-81955 Interim Training Development Package What: Phase In Plan

How: review within 45 days of receipt Who: CORs

Incentive: reject CDRL

Standard(s): Inspection applies to all standards Monthly Surveillance

a) STD: The Contractor shall conduct IPRs every 90 days. First IPR will be 90 days after Post Award Conference (PAC).

b) STD: The Contractor shall brief the status of the TPDMP at each IPR.

c) STD: The Contractor shall complete all required action items that have been closed out or resolved to the satisfaction of the Government.

d) STD: The Contractor shall provide minutes to the Government.

Deliverables B002 DI- ADMN-81249C Conference Agenda B003 DI-ADMN-81373 Presentation Material B004 DI-ADMN-81505 Report, Record of Meeting/Minutes B005 DI-MGMT-81955 Interim Training Development Package

What: In Process Reviews QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause

Standard(s): Inspection applies to all standards

What: Deliverables

Standard(s): Inspection applies to all standards Monthly Surveillance

3.3.1.2 Post Award Conference (PAC)

The Contractor shall conduct a Post Award Conference (PAC) within 4 weeks after contract award, or as directed by the Government. The focus of the PAC is to ensure that the Contractor is prepared to execute the requirements of the PWS and assume full performance. The Contractor shall brief their TPDMP and IMS detailing their progress to assume full performance. The Government and Performance Standards

a) STD: All required action items have been closed out or resolved to the satisfaction of the Government.

b) STD: The minutes and presentation material have been accepted by the Government.

c) STD: The IMS accurately depicts activities, events and dependencies.

d) STD: The TPDMP is updated with progress towards assuming full performance responsibilities.

Deliverables B002 DI- ADMN-81249C Conference Agenda B003 DI-ADMN-81373 Presentation Material B004 DI-ADMN- 81505 Report, Record of Meeting/Minutes B005 DI-MGMT-81955 Interim Training Development Package What: In Process Reviews QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause Standard(s): Inspection applies to all standards

Monthly Surveillance

Contractor may discuss proposed new and updated PWS requirements.

What: Deliverables

3.3.1.3 Program Management Reviews (PMRs)

The Contractor shall host PMRs in CONUS semi-annually to inform the Government of program risks and issues. PMR requirements begin after start of full performance. The CONUS meetings shall be conducted at the Contractors PMO unless otherwise agreed to by the Government.

Performance Standards a) STD: PMR agendas coordinated with the Government.

b) STD: PMR schedules coordinated with the Government.

c) STD: The Contractor provides all logistical requirements, to include but not limited to meeting rooms and projection capability.

d) STD: The Contractor senior management briefs their Government counterparts of program risks, status, and future support, and proactively participate in discussions to resolve issues.

e) STD: PMRs do not exceed two (2) working days.

f) STD: PMRs are considered complete when all action items are complete and deliverables are accepted by the Government.

What: Post Award Conference QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause Standard(s): Inspection applies to all standards

What: Deliverables

Monthly Surveillance

Deliverables B002 DI- ADMN-81249C Conference Agenda B003 DI-ADMN-81373 Presentation Material B004 DI-ADMN- 81505 Report, Record of Meeting/Minutes B005 DI-MGMT-81955 Interim Training Development Package

b) STD: The Contractor provides a brief to identify any risks that could impact cost, schedule, and performance, and identify resolutions to program issues.

c) STD: The IPT reviews all significant program issues and resolution.

d) STD: The Contractor maintains an Action Item tracking list. IPT reviews action items to ensure they are actively being worked and closed out in a timely manner. The Action Item tracking list is provided as part of the meeting minutes delivered by the Contractor and accepted by the Government.

e) STD: The Contractor provides all logistical requirements, to include but not limited to conference rooms and projection capability.

Deliverables B004 DI- ADMN-81505 Report, Record of Meeting/Minutes What: Integrated Product Team Meetings QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause Standard(s): Inspection applies to all standards

What: Deliverables

Monthly Surveillance

3.3.3 Quality Control Plan (QCP) The Contractor shall implement a Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed in accordance with this PWS. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government.

Performance Standards a) STD: The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors' QCP shall contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government.

b) STD: The QCP includes an inspection system covering all work required by the contract and specifies the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the titles of individuals performing the inspection.

c) STD: The QCP includes methods for identifying, preventing, and correcting deficiencies in quality of service performed prior to it becoming unacceptable.

d) STD: The Contractor maintains files containing all audits, surveillance and inspections conducted and corrective actions taken;

these files are available to the Government upon request.

At any time, the PCO may notify the Contractor that the plan requires modification or is "unacceptable" if procedures are not accomplishing quality control objectives; the Contractor revises and resubmits the QCP within 10 days.

Deliverables B010 Quality Control Plan What: Quality Control Plan QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause Standard(s): Inspection applies to all standards

What: Deliverables

Monthly Surveillance

Who: CORs

Incentive: Deductions per the deductions clause

Monthly Surveillance

3.3.5 Request for Information (RFI) The Contractor shall analyze and provide responses for RFIs from the PCOs

Performance Standards

a) STD: Responses are accurate and timely.

What: Deliverables

Standard(s): Inspection applies to all standards What: Quality Control Plan QASP inspection and acceptance Who: CORs

Incentive: Deductions per the deductions clause

3.4 General core requirements are as follows, but not limited to:

Contractor shall comply with the following

How: Visual inspection, reading, as often as medical certification standards

b) STD: Medical I/Os shall comply with one of the following requirements:

· A former 68W or 18D Noncommissioned Officer (NCO) Advanced Leader Course (ALC) Graduate)

· A former Navy Enlisted Classification (NEC) 8404 or Navy Independent Duty Corpsman E-6 or above

· A former Air Force 4NOX1, or an Aerospace Medical Service (4NOX1) E-6 or above

· Currently licensed Registered Nurse, Physician Assistant or Physician necessary— monthly review

Who: CORs, program managers, and contracting officers

c) STD: All instructors must maintain Basic Life Support (BLS) certification and complete TC 8-800 (all tables) on an annual basis.

d) STD: Instructors teaching BLS shall comply with BLS Instructor certification requirement.

e) STD: The Contractor shall maintain at least one

(1) BLS instructor certification at all sites.

f) STD: The Contractor shall maintain at least one (1) Advanced Life Support (ALS) instructor certification at all MSTC locations.

g) STD: Provide all services and support services, including as needed administrative support, required to conduct additional re-certification training (BLS, ALS, PHTLS, PALS, IAW 3.4.1) developed by external medical training organizations (The American Red Cross or any future credentialing authority) as approved by the medical proponent. These services include, but are not limited to:

· Establish and maintain training site accreditation/affiliation

· Provide training certification instruments (cards, certification numbers, for completion of training)

· Maintain I/O instructor credentials for courses provided

· As needed administrative support, e.g.

· Maintain records of courses, classes, and students trained to include course syllabus, student rosters, student grade books, copies of student test and examinations, academic and disciplinary counseling sheets, and instructor rosters.

· File, secure and maintain all written evaluation forms for a period of one year from the date of the unit’s completion of the CLS course.

· Assist the TOR in the appropriate storage (2 Fiscal Years plus the current year) and maintenance of CLS and CMSD required training records.

· Keep Military Training Network (MTN) records on file for 3 years.

· Maintain these written records in such a manner so they can be retrieved for review by the government upon request.

· Other administrative duties that do not constitute personal services.

h) STD: The Contractor shall be responsible for the costs associated with the NREMT recertification and instructor cards.

i) STD: The Contractor shall maintain at least one

(1) Nationally Registered Paramedic (NRP) certification at all MSTC locations.

3.4.2 MSTC Team

Lead Qualification Requirements

How: Visual Monthly Surveillance inspection, reading, as often as necessary— monthly review

Who: CORs, program managers, and contracting officers

Standard(s):

Inspection applies to all standards

3.4.4 MSTC

Training Performance Parameters Performance Standards

a) STD: The Contractor shall provide I/Os per MSTC site to meet a projected throughput of at least 2500 68W students annually. Throughput is considered as a 68W Combat Medic What: Training Performance Parameters How: Visual inspection, reading, as often as necessary—monthly review Periodic Surveillance attending and completing a CMSD approved course or training event.

b) STD: The Contractor shall not count Borrowed Military Personnel or Government civilian Medical Trainers in its staffing calculations to meet minimum throughput capabilities.

Who: CORs, program managers, and contracting officers

a) STD: The instructional services provided will follow the guidance and approval of…