Attachment_7_CROSS_REFERENCE_MATRIX.xlsx

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US Army Central (USARCENT) Training Support Service (TSS)
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W900KK-19-R-0048
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This document outlines requirements for a training support services contract to support the U.S. Army Central Command. The U.S. Army Contracting Command Orlando seeks to award an indefinite-delivery/indefinite-quantity contract to provide technical expertise, system operators, maintenance and lifecycle support for training ranges, equipment, facilities and live, virtual and constructive training aids, devices, simulators and simulations. Services will support the Army's Training Readiness Center and Udairi Range Complex in Kuwait, as well as a training support center in Kuwait and Qatar. The anticipated contract would have a one-year base period of performance starting in July 2020 with two one-year option periods. The acquisition is a full and open competition with an anticipated award date in late second quarter 2020. The source selection will use a best-value tradeoff methodology considering non-price factors and price.

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PM Factor SF 2.1 PM Approach

RFP Section L - Instructions to OfferorsRFP Section M - Evaluation CriteriaThis Area is Reserved for Contractor's Notes
Subfactor 2.1 – Program Management ApproachSubfactor 2.1 – Program Management Approach
Contractor's Proposal
Subfactors:
Subfactor 2.1 Program Management ApproachSubfactors:
Subfactor 2.1 Program Management ApproachVolumeSection and Page NumberParagraphContractor Subfactor Notes/

Other References L.4.1.1.1 Management Structure. Offeror must provide a realistic approach to creating its management structure for the geographically separated sites in the required area of operation, from general staff oversight by first line supervisors, through its local organizational structure to the company headquarters management.

PWS Reference: 2.5.11.1; 2.6; 3.1.2

M.4.1.1.1 Management Structure. The Government will evaluate the Offeror’s understanding, effectiveness, completeness, and feasibility of the proposed approach to accomplish the ARCENT TSS requirements through review of the Offeror’s management capability, organizational structure’s application to the ARCENT TSS requirement, and internal control processes. The Government will evaluate the Offeror’s Management Structure with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.1.1.
L.4.1.1.2 Recruitment and Retention Plan. The Offeror shall describe the methodology to be employed by the Offeror to recruit, retain, and develop personnel with the requisite knowledge, skills, education, experience and clearances to ensure successful accomplishment of ARCENT TSS PWS. At a minimum, for proposed EXPAT and Foreign National positions, the plan shall address: how lessons learned will be incorporated to improve recruitment and retention practices; current recruitment and hiring practices; process and procedures for addressing performance issues; process for ensuring individuals are trained properly to perform PWS requirements; process for ensuring continuity of quality services during personnel absences due to leave, terminations, and resignations such that impact to the Government is minimal; and any other processes or business practices to ensure a stable workforce over the life of the contract. The Offeror shall explain its established business practices, processes, procedures, and methodologies that will be employed to ensure uninterrupted support, to include an explanation of its internal personnel pool, and other sources

for personnel, and how those resources will be employed to meet to accomplish the required performance-based tasks at the PWS’ required locations.

PWS Reference: 2.6 M.4.1.1.2 Recruitment and Retention Plan. The Government will evaluate the completeness, effectiveness, and feasibility of the Offeror’s Recruitment and Retention plan to ensure a stable and qualified workforce over the life of the contract by review of the Offeror’s ability and approach to recruit and retain qualified personnel, personnel development methodologies, and the implementation of resources, established business practices and procedures.

The Government will evaluate the Offeror’s Recruitment and Retention Plan with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.1.2.

L.4.1.1.3 Contractor Work Breakdown Structure (CWBS). Offeror shall provide a CWBS with all proposed labor categories executing performance-based requirements within the PWS. Each CWBS shall identify, for the proposed labor categories, clearly defined lines of responsibility, clearly defined levels of decision authority, location of personnel, and the communications/interfaces (e.g., Contractor/Subcontractor to Government, Prime to Subcontractor, Prime to Site/Site Manager, and Subcontractor to Site/Site Manager).

CWBS shall identify:

a) Labor categories, broken out by PWS section

b) Position Descriptions for each labor category

c) Qualifications (experience, specialized education, and certification(s)) for each labor category

d) Number of personnel for each labor category, broken out by PWS section

e) Number of hours proposed for each category, broken out by PWS section

f) Identify if the position is CONUS or OCONUS

g) For CONUS positions, identify if position is Exempt or Non Exempt from the Service Contract Act

h) Identify if the position will be filled by Expat (US Citizen) or Foreign National (FN)

CWBS rationale and assumptions: The Offeror must provide its overarching methodology for determining its proposed Qualifications by Labor Category and assumptions supporting staffing decisions or explanations needed to clarify staffing decisions made in order to ensure proper execution of the effort. The numbers of hours, personnel and labor categories must match the numbers in the Offeror’s Cost/Price Workbook. The Offeror shall provide rationale and calculations that clearly identify the methodology used to arrive at the labor categories, number of personnel, and/or proposed hours for each labor category listed in the PWS.

PWS Reference: 2.5.1 M.4.1.1.3 Contractor Work Breakdown Structure (CWBS) The Government will evaluate the Offeror’s CWBS to assess its effectiveness, feasibility, and completeness; the Offeror’s understanding of the requirement; and its ability to provide the capabilities required to successfully perform PWS sections identified in the corresponding Section L instructions. The approach will be evaluated to ensure it is reasonable, comprehensive and minimizes the risk of unsuccessful performance.

The Government will evaluate the feasibility of the Offeror’s approach, and if the Offeror’s proposal is in alignment with efficient, effective performance of the requirements, based on:

- The feasibility and completeness of the Offeror’s approach, and if the Offeror’s proposal is in alignment with efficient, effective performance of the requirements, based on:

a) Proposed labor categories, broken out by PWS section

b) Proposed position descriptions for each labor category

c) Proposed qualifications (experience, specialized education, and certification(s)) for each labor category

d) Proposed number of personnel for each labor category, broken out by PWS section

e) Proposed number of hours proposed for each category, broken out by PWS section

f) Proposed CONUS and OCONUS positions

g) Identification of CONUS positions being Exempt or Non Exempt from the Service Contract Act

h) Proposed Expat (US Citizen) or Foreign National (FN) positions

The Government will evaluate the Offeror’s CWBS with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.1.2.

L.4.1.1.4 Management Methodology. As part of its Program Management Approach, the Offeror shall:

a) Provide an Organization Chart that clearly outlines, by labor category, reporting structures and lines of authority;

b) Describe their methodology and approach to managing multiple subcontractors, joint venture, and/ or teaming partners in order to execute multiple requirements;

c) Describe their methodology and approach to managing its workforce alongside the workforces of other contractors in shared spaces;

d) Describe their methodology and approach to providing on-site management with authority, flexibility and the efficiency to quickly and effectively resolve all performance-related issues; and

e) Identify risks and corresponding risk-mitigation strategies that will be employed during execution.

PWS Reference: 2.3; 2.4; 3.1 M.4.1.1.4 Management Methodology. The Government will evaluate the Offeror’s understanding, completeness, effectiveness, and feasibility of the proposed management methodology approach to accomplish the ARCENT TSS requirements through review of the Offeror’s:

a) Proposed Organization Chart that clearly outlines, by labor category, reporting structures and lines ofauthority;

b) Proposed methodology and approach to managing multiple subcontractors and/or teaming partners inorder to execute multiple requirements;

c) Proposed methodology and approach to managing its workforce alongside the workforces of othercontractors in shared spaces;

d) Proposed methodology and approach to providing on-site management with authority, flexibility and the efficiency to quickly and effectively resolve all performance-related issues; and

e) Identification of risks and corresponding risk-mitigation strategies that will be employed duringexecution, after the 90-day Phase-in period. The Government will evaluate the Offeror’s Management Methodology approach with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.1.4.

L.4.1.1.5 Quality Control Plan. ARCENT TSS Quality Control Plan (i.e., onsite quality control procedures) capable of providing continuous improvement and problem resolution in coordination with local management and supported Government unit and/or higher headquarters.
PWS Reference: 2.12M.4.1.1.5 Quality Control Plan. The Government will evaluate the completeness, effectiveness, and feasibility of the proposed ARCENT TSS Quality Control Plan; and the Plan’s capability of providing continuous improvement and problem resolution in coordination with local management and supported Government unit and/or higher headquarters. The Government will evaluate the Offeror’s Quality Control Plan with consideration to the ARCENT TSS PWSParagraphs referenced in L.4.1.1.5.

L.4.1.1.6 Joint Venture/Teaming or Major Subcontracting Arrangements. Each Offeror shall provide, if applicable, a summary describing the joint venture or subcontracting arrangement established for this solicitation and a bilaterally signed document (format as established by Offeror) specifying an agreement (e.g., Teaming Agreements) among the parties. Offeror shall identify for each proposed team member/subcontractor: a) what PWS section each joint venture team member/subcontractor will support; b) the team member/subcontractor’s name; c) the actual services to be provided; d) the percentage of work it will perform. The Teaming Agreements shall be attached to this volume and not included in the page count.

PWS Reference: 2.3; 2.4; 3.1.2; 3.1.12 M.4.1.1.7 Joint Venture/Teaming or Major Subcontracting Arrangements. The Government will evaluate the completeness, effectiveness, and feasibility of the Offeror’s joint venture/teaming and/or subcontracting approach, established for execution of ARCENT TSS requirements, including, but not limited to; actual services to be provided; the percentage of work it will perform. The Government will evaluate the Offeror’s Joint Venture/Teaming or Major Subcontracting Arrangements with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.1.6.

PM Factor SF 2.2 Concept of Sup

RFP Section L - Instructions to Offeror'sRFP Section M - Evaluation CriteriaThis Area is Reserved for Contractor's Notes
Subfactor 2.2: Concept of SupportSubfactor 2.2: Concept of Support
Contractor's Proposal
Subfactors 2.2: Concept of SupportSubfactors 2.2: Concept of SupportVolumeSection and Page NumberParagraphContractor Subfactor Notes/

Other References L.4.1.2.1 TADSS Maintenance. The Offeror shall describe in detail its maintenance management approach to track/report system level work orders, to identify spares/stock levels to support demand, to identify and manage tracking/ordering/ long lead items, and format of work order data, to include consumption of material, hours and reorder rate.

The Offeror shall describe its approach to ensuring work order accuracy, completeness, and timeliness. The Offeror shall describe how its approach minimizes the possibility for errors when populating work orders, and detects or remedies errors through the life-cycle of the work order until it is closed out. The Offeror shall describe its sampling and analysis methods for ensuring work order accuracy, completeness, and timeliness during contract performance. The Offeror shall describe its approach to ensure accurate, timely and complete data entry in remote environments. The Offeror shall address its approach for capturing different types of maintenance and maintenance- elated items, such as corrective maintenance, preventative maintenance, operational activities, and depot/vendor activities. The Offeror shall describe the type(s) of work orders used and their relationship to each other. The Offeror shall describe how all maintenance and supply actions required to return a TADSS and Government equipment maintained by the contractor to Fully Mission Capable (FMC) condition can be tracked from the originating maintenance action. The Offeror shall describe in detail its approach to provide the data in a usable format with sufficient information to facilitate transition of the information to a follow-on contractor or allow for competition.

PWS Reference: 3.3.1; 3.4.13; 3.4.14; 3.4.15; 3.4.23; 3.5.1.17; 3.5.1.22; 3.5.1.26; 3.5.1.30 M.4.1.2.1 TADSS Maintenance. The Government will evaluate the Offeror's ability to ensure accurate, complete and timely data entry. The Government will evaluate effectiveness and feasibility of the Offeror’s approach to track/report system level work orders, to identify spares/stock levels to support demand, to identify and manage tracking/ordering/ long lead items, and format of work order data, to include consumption of material, hours and reorder rate.

The Government will evaluate the Offeror's approach to ensuring Work Order accuracy, completeness, and timeliness. The Government will evaluate how the Offeror's approach minimizes the possibility for errors when populating work orders, and detects or remedies errors through the life-cycle of the work order until it is closed out. The Government will evaluate the Offeror's sampling and analysis methods for ensuring work order accuracy, completeness, and timeliness during contract performance.

The Government will evaluate the Offeror’s TADSS Maintenance approach with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.2.1.

L.4.1.2.2 Udairi Range Complex (URC) Execution Plan

L.4.1.2.2.1 The Offeror shall provide a detailed approach of execution for all items required to operate the URC. The approach shall include all action from contract award through full performance. The URC execution approach shall use the PWS– Section 3 Table 1, Table 2 and Table 4 schedule as the basis for estimates.

L.4.1.2.2.2 The URC approach shall provide Range Operations staffing schedules that identify each shift / position / location during training operations, road maintenance, burn and range maintenance, range security, and target installation and removal.

PWS Reference: 3.2.2; 3.5.1; 3.7. M.4.1.2.2 Udairi Range Complex (URC) Execution Plan

M.4.1.2.2.1 The Government will evaluate the effectiveness and feasibility of the Offeror’s approach of execution for all items required to operate the URC from contract award through full performance.

M.4.1.2.2.2 The Government will evaluate the effectiveness and feasibility of the Offeror’s approach to Range Operations staffing schedules.

The Government will evaluate the Offeror’s URC Execution Plan with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.2.2.

L.4.1.2.3 Surge Capability. The Offeror shall describe its approach to meet an increase in the quantity of supplies or services called for under this contract (via a Request for Resources) to handle unscheduled training and/or exercise support requirements, a change in the ARCENT security posture, other support due to an increase of units, and Acts of God that are considered a bona fide Government need.

PWS Reference: 2.5.3 M.4.1.2.3 Surge Capability. The Government will evaluate the effectiveness and feasibility of the Offeror’s approach to meet an increase in the quantity of supplies or services called for under this contract (via a Request forResources) to handle unscheduled training and/or exercise support requirements, a change in the ARCENT security posture, other support due to an increase of units, and Acts of God that are considered a bona fide Government need.

The Government will evaluate the Offeror’s approach to Surge Capability with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.2.3.

L.4.1.2.4 Materials and Other Direct Costs (ODCs)

L.4.1.2.4.1 The Offeror shall identify, by each year of contract performance, a complete listing of the known materials and ODCs required to support ARCENT TSS PWS requirements. For each material identified in each year of performance, the Offeror shall identify the specific part name, quantity, PWS paragraph in which thematerial will support, and description of how the material will be specifically applied. For each ODC identified, ineach year of performance, the Offeror shall identify the ODC description, quantity, PWS paragraph in which theODCs will support, and description of how the ODC will be specifically applied.

L.4.1.2.4.2 The Offeror shall describe its approach to the proposed Materials and ODCs and how it minimizes the need to request additional materials and ODCs for the performance or ARCENT TSS PWS requirements.

PWS Reference: 2(e); 2.7.2; 3.1.5.3.3; 3.3.1; 3.5.1.8; 3.5.1.10.1; 3.5.1.18; 3.5.1.29; 3.5.1.36; 4.4.2; M.4.1.2.4 Materials and Other Direct Costs (ODCs)

M.4.1.2.4.1 The Government will evaluate the Offeror’s completeness and effectiveness of the proposed materials and ODCs to accomplish the ARCENT TSS PWS requirements.

M.4.1.2.4.2 The Government will evaluate the Offeror’s understanding and feasibility of the proposed approach to materials and ODCs and how it minimizes the need to request additional materials and ODCs for the performance or ARCENT TSS PWS requirements.

The Government will evaluate the Offeror’s approach to Materials and ODCs with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.2.4.

PM Factor SF 2.3 Phase- in&out

RFP Section L - Instructions to OfferorsRFP Section M - Evaluation CriteriaThis Area is Reserved for Contractor's Notes
Subfactor 2.3: Phase-in / Phase-outSubfactor 2.3: Phase-in / Phase-out

Contractor's Proposal Contractor Subfactor Notes/ Other References

Subfactor 2.3: Phase-in / Phase-outSubfactor 2.3: Phase-in / Phase-outVolumeSection and Page NumberParagraph
L.4.1.3.1 Phase-in. The Offeror shall provide a 90-day Phase-in approach that provides for continuity of ARCENT

TSS operations with no loss of service and minimal loss of operational knowledge. The plan shall address the following elements:

a) Detailed 90-day Milestone Chart

b) Identification of any risks and describe how those risks will be mitigated

c) Inventory Plan describing how the Offeror will support the Government and outgoing Contractor with inventories and property accountability

d) Approach to ensure open communication with incumbent Contractor and the Government to include periodic meetings documenting progress

e) Personnel plan describing how the contractor will provide personnel in order to assume Full Performance after the Phase-in period, as required by this PWS

f) Approach to ensure proper, timely requisition / issuance of (as required): appropriate licenses, installation badges and visas for Kuwait or country of deployment IAW ASG Installation Access security clearances

g) Requirements Turnover/Handoff

h) Data and/or Property Transfer

i) Security Requirements to include OPSEC

j) Assess serviceability of current parts on-hand and parts required to ensure prepared for full performance to meet CPF and Ao

k) Capability and approach to support a shortened phase-in period (less than 90 days), and identification of total calendar days needed to fully meet a phase-in requirements at no additional cost to the Government

PWS Reference: 2.5.7.1; 2.5.7.2.1; 2.5.11.1 M.4.1.3.1 Phase-in. The Government will evaluate the Offeror’s understanding, completeness, effectiveness, and feasibility of the proposed approach to accomplish the ARCENT TSS Phase-in requirements through review of the Offeror’s:

a) Detailed 90-day Milestone Chart

b) Identification of any risks and describe how those risks will be mitigated

c) Inventory Plan describing how the Offeror will support the Government and outgoing Contractor with inventories and property accountability

d) Approach to ensure open communication with incumbent Contractor and the Government to include periodic meetings documenting progress

e) Personnel plan describing how the contractor will provide personnel in order to assume Full Performance after the Phase-in period, as required by this PWS

f) Approach to ensure proper, timely requisition / issuance of (as required): appropriate licenses, installation badges and visas for Kuwait or country of deployment IAW ASG Installation Access security clearances

g) Requirements Turnover/Handoff

h) Data and/or Property Transfer

i) Security Requirements to include OPSEC

j) Assess serviceability of current parts on-hand and parts required to ensure prepared for full performance to meet CPF and Ao

k) Capability and approach to support a shortened phase-in period (less than 90 days), and identification of total calendar days required to fully meet the phase-in requirements

The Government will evaluate the Offeror’s approach to Phase-in with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.3.1.

L.4.1.3.2 Phase-out. The Offeror shall provide a 90-day Phase-out approach that provides for continuity of ARCENT TSS operations with no loss of service and minimal loss of operational knowledge. The plan shall address the following elements:

a) Detailed 90-day Milestone Chart

b) Identification of any risks and describe how those risks will be mitigated

c) Inventory Plan describing how the Offeror will support the Government and incoming Contractor with inventories and property accountability

d) Approach to ensure open communication with incoming Contractor and the Government to include periodic meetings documenting progress

e) Personnel plan describing how the contractor will support the transition of personnel to incoming contractor

f) Requirements Turnover/Handoff

g) Data and/or Property Transfer

h) Security Requirements to include OPSEC

i) Assess serviceability of current parts on-hand and parts required to support transparent transition.

j) Capability and approach to support a shortened phase-out period (less than 90 days), and identification of total calendar days needed to fully meet a phase-out requirements

PWS Reference: 2.5.11.2 M.4.1.3.2 Phase-out. The Government will evaluate the Offeror’s understanding, completeness, effectiveness, and feasibility of the proposed approach to accomplish the ARCENT TSS Phase-in requirements through review of the Offeror’s:

a) Detailed 90-day Milestone Chart

b) Identification of any risks and describe how those risks will be mitigated

c) Inventory Plan describing how the Offeror will support the Government and incoming Contractor with inventories and property accountability

d) Approach to ensure open communication with incoming Contractor and the Government to include periodic meetings documenting progress

e) Personnel plan describing how the contractor will support the transition of personnel to incoming contractor

f) Requirements Turnover/Handoff

g) Data and/or Property Transfer

h) Security Requirements to include OPSEC

i) Assess serviceability of current parts on-hand and parts required to support transparent transition.

j) Capability and approach to support a shortened phase-out period (less than 90 days), and identification of total calendar days needed to fully meet a phase-out requirements.

The Government will evaluate the Offeror’s approach to Phase-out with consideration to the ARCENT TSS PWS Paragraphs referenced in L.4.1.3.2.

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