ATT_0001_-_PWS_RRAD_Custodial_06-07-16.doc

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL CONTRACT

Table of Contents

Section 1

SERVICE

BASIC

1.

Description of Services

1.1

Basic Cleaning Services

1.1.1.

Maintain Floors

1.1.1.1

Strip and wax all tile floors every three months

1.1.2.

Remove Trash

1.1.3.

Empty and Clean Public Ashtrays and Urns 1.1.4.

Clean Interior/Exterior Glass/Mirrors

1.1.5.

Clean and Disinfect Drinking Fountains

1.1.6.

Clean Stairways

1.1.7.

Vacuum Carpets

1.1.8.

Vacuum and Clean Floor/Walk-off Mats

1.1.9.

General Spot Cleaning

1.1.10.

General Dusting 1.1.11

Elevators

RESTROOMS & CHANGE ROOMS & CLEAN ROOMS

1.2. Restroom, Locker, Tables and Change Tables

1.2.1. Clean and Disinfect

1.2.2. De-scale Showers, Toilets, Urinals and Sinks

1.2.3. Sweep/Mop/Disinfect Floor

1.2.4. Restock Restroom/Shower rooms/Custodial closets

1.2.5. Remove Trash

1.2.6. Contamination Control Areas

FITNESS CENTER

1.3. Description of Standards

1.3.1. Equipment

1.3.2. Furniture

TRAINING CENTER (468)

1.4. Description of Standards

1.4.1. Clean Chalkboards/Whiteboards/ Dry Erase boards

1.4.2. Tables, Chairs and Desks

1.4.3. Special Attention Rooms

1.4.4. Spot Cleaning

HEALTH CLINIC

1.5.

Description of Standards

1.5.1

Special Attention Rooms

1.5.2

Exterior Cleaning

1.5.3

Window Treatment

1.5.4

Regulated Medical Waste

1.5.5

Specialized Cleaning Requirement

PERIODIC SERVICES

1.6. Periodic Cleaning Services

1.6.1. Floor Maintenance

1.6.2. Clean Interior/Exterior Windows

1.6.3. Clean Light Fixtures

1.6.4. Clean Diffusers/Registers/Vents

1.6.5. Chalkboards/”Smart boards” and Dry-Erase boards

EMERGENCY OR SPECIAL EVENT CLEANING

1.7. Emergency or Special Event Cleaning Summary

1.7.1 Emergency Cleaning

1.7.2 Special Event Cleaning

1.7.3 Extra Cleaning

Section 2

SERVICE DELIVERY SUMMARY

2.

Service Delivery Summary

2.1.

Performance Threshold

2.2.

Standard

2.2.1.

Acceptable Performance

2.2.2.

Unacceptable Performance

2.3.

Procedures

2.3.1.

Re-performance

2.3.2.

Certification

2.3.3. Inspection

2.3.3.1 Re-Inspection

Section 3

GOVERNMENT FURNISHED ITEMS

3.

Government Furnished Property and Services

3.1.

Government-Furnished Services

3.1.1.

Utility Services

3.1.2. Water

3.1.3. Electricity

3.1.4.

Telephone Line

3.1.5. Sewer

3.1.6.

Pest Management Services

3.1.7.

Security Forces and Fire Protection

3.1.8.

Refuse Collection

3.1.9.

Water Faucets

3.1.10.

Key Control

Section 4

GENERAL INFORMATION

4.

General Information

4.1. Contract Manager

4.1.1. Availability

4.1.2. Contractor Employees

4.1.2.1. Contractor Personnel Requirements

4.1.2.2. Personnel Language Requirements

4.1.2.3. Conduct of Employees

4.1.2.4. On-post Driving

4.1.2.5. Safety

4.1.2.6. Government Employees

4.1.2.7. Military Personnel

4.1.2.8. Employee Training

4.2. Quality Control

4.2.1. Quality Control Plan

4.2.2. Quality Control Inspector

4.2.2.1. Records

4.2.2.2. Work Schedules

4.2.2.3. Periodic Cleaning Schedule

4.2.2.4. Strike Plan

4.3. Quality Assurance

4.4. Hours of Operation

4.4.1.

Holiday Services

4.5. Security

4.5.1. Key and Lock Combination Control

4.5.1.1. Master Keys

4.5.1.2. Prohibition of Keys

4.5.1.3. Return of Keys

4.5.2. Lock Combinations

4.5.3. Personnel Clearances

4.5.4. Criminal Convictions

4.6. Performance During a Crisis

4.6.1. Performance During Military Exercises or Operations

4.6.2. Notification

4.7. Environmental Requirements

4.7.1. Environmental Laws and Regulations Compliance

4.7.2. Environmental Spill Procedures

4.7.3. Environmental Pollution Prevention

4.7.4. Contractor Hazardous Material Usage Data Requirements

4.8. Safety

4.9. Smoking Policy

4.10. Gate Control

4.11. Contractor Changeover

4.11.1

Contract Phase-In

4.11.2

Contract Phase-Out

4.12. Contractor-Furnished Items and Services

4.12.1. General Information

4.12.2. Equipment

4.12.3. Contractor-Furnished Materials and Supplies

4.12.4. Plastic Trash Can/Sanitary Napkin Receptacle Liners

4.12.5. Safety

4.12.6. Contractor-Furnished Vehicles

4.13. Government Remedies

4.14. Best Estimated Quantity (BEQ)

4.14.1

Square Footage

4.14.2

Example

4.14.3 Labor Usage Summary Report

4.14.4 Invoice Section 5

TASK PERFORMANCE STANDARDS

5.

Task Performance Standards

Section 6

SUBMITTALS

6.

Submittals

Section 6

APPENDICES

A. Applicable Publications

B. Facility List

C. Estimated Annual Quantity of Supplies

D. Hours of Operation

E. Task and Frequency Charts

F. Bid Schedule

ACRONYMS

D-Daily

2D-Twice a day

D4-Four days a week

D5-Five days a week

D6-Six days a week

D7-Seven days a week

S2-Swing shift two days a week

S3-Swing shift three days a week

S4-Swing shift four days a week

S5-Swing shift five days a week

S6-Swing shift six days a week

S7-Swing shift seven days a week

W-Weekly

2W-Twice a week

M-Monthly

M3-Once every three months

M6-Once every six months

SECTION 1

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, tools, equipment, materials, and labor necessary to ensure that custodial services are performed at Red River Army Depot (RRAD) in Texarkana, Texas in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall ensure that the appearance standards defined in this PWS are met as well as comply with the staffing levels required by the Staffing Plan attached to this contract.

The contract requires cleaning services to be performed to 600,628 square feet of area at various buildings at RRAD. The contractor shall maintain a staffing level of no less than one full time equivalent (FTE) employee per 24,107 square feet of area. This ratio covers only employees involved in cleaning activities, not supervisory personnel.

The contractor shall ensure that at least one supervisor is onsite at RRAD whenever it has employees working at the Depot.

1.1. BASIC CLEANING SERVICES. The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement (PWS) and the Service Delivery Summary (SDS) in Section 2 of the PWS. The level of service may change as well additional services may be added or deleted at which time a mod will be made to the contract to show changes, however, if the COR notifies the contractor that a building or area is not to be cleaned for a period of time for such things as remodeling, the service to that building or area shall stop and the contractor shall not invoice for services to that building or area.

The Facility List reflects the estimated square footage of work areas to be cleaned by the Contractor. The contactor shall verify existing conditions in field prior to commencing work. See appendix F for a list of buildings/areas to be cleaned. Due to security restrictions and protection of Government assets on the installation, floor plans will only be presented to the successful Contractor upon award, if requested by the Contractor. However, Contractors can view the maps during the solicitation process by contacting the KO.

1.1.1. Maintain Floors. All non-carpeted floor surface areas (including concrete and rubber tile), shall have a uniform, glossy appearance and be free from dirt, debris, dust, scuff marks, heel marks, stains/ discoloration and other foreign matter. They shall be stripped, waxed, and buffed no less than every three months. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions (cleaning products) shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. The contractor shall display caution signs such as “Wet Floor” when cleaning floors or display “Closed for Cleaning” signs in areas where other than contractor personnel are present, in accordance with (IAW) standard industry practice. All signs shall be in English

1.1.1.1. All tile floors shall be stripped, waxed, and buffed no less than every three months. The frequency shall be increased, as necessary, to maintain the required uniform, glossy appearance.

1.1.2. Remove Trash. All trash containers shall be emptied, cleaned with a germicidal detergent, disinfected and returned to their initial location. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. Trash receptacles (including exterior receptacles and exterior of receptacles) shall be clean, free of foreign matter, dirt, and streaks and free of odors. Boxes, cans, and paper placed near a trash receptacle and marked “TRASH” shall be removed. Trash shall be deposited in the nearest outside trash collection container. Trash cans lids shall be securely closed, to include pushing down trash if necessary. Residual trash that falls in or around facilities, trash receptacles, containers or grounds during service shall be removed. No trash will be left alongside trash containers at any time.

1.1.3. Empty and Clean Public Ashtrays and Urns. The Contractor shall empty all public ashtray and urns within 50 feet of the exterior of the facility. Ashtrays shall be free of ashes, debris, odors, and stains.

1.1.3. 1. Building 455A (Visitor Control Center) and building 740 (truck entrance) outside grounds (not parking lot) shall be policed for trash and cigarette butts daily

1.1.4. Clean Interior/Exterior Glass/Mirrors. The contractor shall clean all interior/exterior glass including glass in doors, partitions, walls, display cases, directory boards, etc. Glass shall be free of obvious fingerprints, film, dirt, smudges, water, streaks or other foreign matter. The contractor shall use a product that is not harmful to, or will not destroy tent of glass. Outside windows shall be cleaned and free of dirt, debris, stains, mold, mildew, and foreign objects. (Exception: windows that are obstructed as to where cleaning cannot be done safely, shall not be cleaned.)

1.1.5. Clean and Disinfect Drinking Fountains. The contractor shall clean and disinfect all porcelain and polished metal surfaces, including the orifices and drains, as well as exterior surfaces of fountains and sinks. All drinking fountains shall be sanitized and free of streaks, stains, spots, smudges, scale, and other obvious soil. All bright work shall be dry shined. At no time will used cleaning solutions/water substances be poured into drinking fountains.

1.1.6. Clean Stairways. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.7, as appropriate for floor covering. Grease and grime shall be removed from stair guards, handrails and baseboards. Stairways, stair treads and stairway walls shall be free of marks, dirt, smudges, scuffs, and other foreign matter.

1.1.7. Vacuum Carpets. The contractor shall vacuum carpeted areas. Carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. All tears, burns, and raveling shall be brought to the attention of the government representative.

1.1.7.1. Spot Clean Carpets. The contractor shall spot clean or shampoo dirty carpets of an area of 5 square feet or less. Any spots shall be removed by carpet manufacturer’s approved methods and be free of recent, removable stains, and spills, as soon as noticed.

1.1.7.2. Shampoo Carpets/Stairways. All carpeted floor areas and stairways shall be shampooed with manufacturers recommended product and standard commercial practices. A heavy-duty cleaning may be required in heavy soiled areas. After shampooing, the surface shall have a clean, uniform appearance; free of stains, streaks, spots, moisture, discoloration and other evidence of soil. All tears, burns, and raveling shall be brought to the attention of the government representative.

1.1.7.2.1. Water Extraction. If necessary, the contractor shall remove excess water from carpeting prior to cleaning. After extraction, carpet shall not release water when compressed.

1.1.8. Vacuum and Clean Floor/Walk-Off Mats. The contractor shall vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. No soil, debris or moisture shall remain underneath the mats. Mats shall be returned to their normal location upon completion.

1.1.9. General Spot Cleaning. The contractor shall perform spot cleaning on a continual basis, during normal scheduled cleaning. Spot cleaning includes, removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil. A spot is 2 square feet or less.

1.1.10. General Dusting. All horizontal and vertical surfaces must be dusted or cleaned to eliminate dust collection and debris and present a clean appearance.

1.1.11. Elevators. All personal elevators shall be maintained in the same manner as hallway, offices, etc. Any windows and mirrors shall be kept free from hand prints, debris, stains or mold.

1.2. RESTROOMS & CHANGE ROOMS. The contractor shall meet all standards specified by Section 1.1. and those standards following.

1.2.1. Clean and Disinfect Restrooms. The contractor shall Clean and disinfect all surfaces of sinks, toilet bowls, urinals, showers (including doors, curtains and grout), shower mats, dispensers, trash receptacles (including small receptacle in stall partitions-female restrooms/locker rooms), plumbing fixtures, saunas (including benches, walls and floors), drain ducts, partitions, doors (including lockers), walls, tables, chairs, mirrors and other such surfaces, using a germicidal detergent. After cleaning, surfaces and receptacles shall be free of deposits, dirt, debris, streaks, and odors. The contractor shall Clean/disinfect/polish all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and adjacent wall areas.

1.2.2. De-scale Showers, Toilet Bowls, Urinals and Sinks. De-scaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, hair, and rust stains. All bright work shall be dry shined.

1.2.3. Sweep/Mop/Disinfect Floor. Floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles (including shower stalls) shall be free of dirt, scum, mildew, residue, etc. Floors shall be uniform in appearance free of streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance.

1.2.4. Restock Restroom/Shower rooms/Custodial closets. Contractor shall ensure restrooms and custodial closets are stocked sufficiently so that supplies do not run out. Supplies shall be placed in designated dispensers. No overstocking shall be allowed. If supplies run out prior to the next supply date, contractor shall refill within two (2) hours of notification. A supply date is each day a facility is open, not the day the facility receives service. The Contractor shall supply all necessary materials such as liquid hand soap (including dispensers) and cleansers required in the performance of this PWS. Janitorial closets may or may not be available to store supplies in various buildings. The government shall only make available a janitorial closet when available. During imminent threat of severe inclement weather, the Contracting Officer (KO) may notify the contractor to pre-stock normal weekly supplies to any designated shelters. Special event cleanings such as post exercises, or distinguished visitor visits may require above normal supply usage.

1.2.5. Remove Trash. The contractor shall Empty all trash containers and return to their initial location. Removed items placed near a trash container (boxes, cans, paper, etc.). The contractor shall replace any obviously soiled or torn plastic trash container liners. Trash can liners shall be of proper size and shape to adequately fit trash cans. The contractor shall Deposit collected trash from custodial services in the nearest outside trash collection container. The contractor shall remove all residual trash that falls in or around facilities or grounds during service. Trash containers shall be left clean, free of foreign matter and odors.

1.2.6. CLEAN ROOMS ADJACENT TO REGULATED AREAS. Contractor will perform the cleaning in this area with wet mop not sweeping as to control a dust environment

1.2.7. CLEANING DECONTAMINATION AREA. (4 rooms- male & female in bldg 364, male & female in Bldg 323). These rooms shall be damp mopped/wipe only as no vacuuming or dusting shall be allowed. Contractor Employees will obey posted signs (ie. no eating or drinking in area). Estimated SF: 290 SF, 205 SF, 180 SF and 180 SF respectively.

1.3. FITNESS CENTER. The contractor shall meet all standards specified by Sections 1.1., 1.2., 1.7. And the standards following. Contractor shall clean and disinfect all exercise and weight equipment within the main exercise room and the cardio room in addition to the basic cleaning services.

1.3.1. Equipment. Contractor shall clean and disinfect all weight scales, massage tables, exercise equipment (including aerobic steps, risers and portable mats), equipment pads and housings and rubber matting under the equipment. Weight scales, massage tables, exercise equipment, pads and housings shall be free of dirt, debris, and foreign matter.

1.3.1.1. Walls. Walls shall be free of dirt, debris, streaks, scuff (ball) marks, heel marks, smudges and fingerprints.

1.3.1.2. Floors. Floors shall be uniform in appearance free of streaks, swirl marks, detergent residue, dirt, debris (including chewing gum), foreign matter, film or standing water.

1.3.2. Furniture. Furniture shall be free of dirt, debris and foreign matter.

1.4. Training Center (Bld. 468). The contractor shall ensure that the training center is cleaned to all standards specified by Sections 1.1., 1.2., and 1.7. All vacuuming and trash pick–up will be accomplished in a manner that is not disruptive to training, and shall be done during training breaks and lunch breaks. The contractor shall perform minimized service to all areas. The contractor shall coordinate Periodic Services with the designated contract Quality Assurance Evaluator (COR).

1.4.1. Clean Chalkboards/Whiteboards and Dry-Erase Boards. Boards, trays adjacent walls and trims shall be free of all writing, chalk, ink and residue and shall be uniform in appearance.

1.4.2. Tables, Chairs, and Desks. Clean and disinfect tables, chairs and desks. Tables, chairs and desks shall be free of film, glue, ink, debris, and streaks.

1.4.3. Special Attention Rooms. Special Attention Rooms identified by the KO shall be cleaned in accordance with this PWS after each session (currently twice per day, once in the morning and once in the afternoon).

1.4.4. Spot Cleaning. The contractor shall perform emergency spot cleaning for spills or other stains as needed within fifteen (15) minutes of verbal notification.

1.5. HEALTH CLINIC TREATMENT FACILITIES. The contractor shall provide Low Level Disinfection as defined by The Association of Professionals in Infection Control and Epidemiology (APIC), to include disinfection of all non-critical items which contact the skin. The contractor shall meet all standards specified by Sections 1.1., 1.2., 1.7. And those standards following.

1.5.1. Special Attention Rooms. Special Attention Rooms identified by the KO shall be cleaned in accordance with this PWS. The current Special Attention Rooms are the Treatment Rooms and Isolation Room. These rooms shall be cleaned using strict aseptic cleaning procedures developed by the contractor in conjunction with the Infection Control Officer and the areas supervisors.

1.5.2. Exterior Cleaning. Areas requiring exterior cleaning shall be the parking lot, all exterior walks and stairs, landings, entrances and grass areas. Foot scrapers, grates and mats shall be removed, cleaned and returned to their original locations. All areas shall be kept clean and free of debris and litter.

1.5.3. Window Treatments. Window treatments shall be clean, uniform in appearance and free of dirt, debris, stains, mold, mildew, and foreign objects. Outside windows shall be cleaned and free of dirt, debris, stains, mold, mildew and foreign objects. (Exception: windows that are obstructed as to where cleaning cannot be done safely shall not be cleaned.)

1.5.4. Regulated Medical Waste. Contractor shall collect all regulated medical waste in a transport cart separate from general refuse. Waste shall be delivered to identified, consolidated Regulated Medical Waste areas within designated Medical Facilities. Pictures of medical waste containers are attached and titled: “Medical Waste Containers.”

1.5.5. Specialized Cleaning Requirement. Contractor shall use a special detergent (contractor provided), to be used only for cleaning spots with blood spills or any Regulated Medical Waste Spill. The contractor shall also be required to do specialized cleaning, as needed, if a patient is in an isolation, exam and or procedure room and housekeeping is needed. The contractor shall provide all the Personal Protection Equipment (PPE) and guidance to their employees on how to proceed with the use of the PPE, in addition to the cleaning requirement.

1.6 PERIODIC CLEANING SERVICES. A periodic cleaning schedule will be forwarded to the CORCOR prior to performance of services and the contractor shall notify the CORCOR upon completion of service(s) for inspection.

1.6.1 Floor Maintenance. Tiled floors shall be cleaned using industrial strength floor machines, and/or power washer to maintain their shine once every three months. All carpeted floor areas and stairways shall be shampooed once every three months after shampooing, the surface shall have a clean, uniform appearance; free of stains, streaks, spots, and other evidence of soil. All tears, burns, and raveling shall be brought to the attention of the CORCOR and/or building manager.

1.6.1.1 Strip, Scrub, Seal, and Wax Floors. The contractor shall strip, scrub, seal, and wax floors to maintain a uniform glossy appearance every three months. A non-skid wax is required. A uniform glossy appearance shall be free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. A floor crew of three shall be used to maximize time on floors with no more than one being off at a time. Floor crew shall alternate days off and if one is off for a week or more, an alternate will be used to fill in during his or her absents.

1.6.2 RESERVED.

1.6.3 Clean Light Fixtures. Contractor shall clean all light fixtures including shades, louvers and diffusers no less than the more frequent of once monthly or when any visible dust, grime or other material is present on them. After cleaning, interior and exterior of light fixtures shall be free of bugs, dirt, dust, and debris.

1.6.4 Clean Diffusers/Registers/Vents. Contractor shall clean interior horizontal and vertical diffusers/registers/vents (including surrounding areas) no less than the more frequent of once monthly or when any visible dust, grime or other material is present on them. These items/areas shall be free of debris, cobwebs and dirt.

1.6.5 Chalkboards, “Smart-boards” and Dry-Erase Boards. All chalkboards, “Smart-boards” and dry-erase boards in buildings shall be cleaned once each week, unless marked “DO NOT ERASE”. Boards, trays, adjacent walls, and trim shall be free of all writing, dusts, streaks, marks and smudges. Only warm clean water or chemicals recommended by the chalkboard, “Smart-board” or dry-erase board manufactures may be used for cleaning.

1.7 EMERGENCY, SPECIAL EVENT OR EXTRA CLEANING SERVICES. Upon notification, the contractor shall perform Emergency, Special Event Cleaning or Additional Services, in addition to regularly scheduled work, as required under this contract. These items shall be invoiced under the optional SQ FT line items.

1.7.1 Emergency Services. Upon notification by the COR, which may be verbal, the contractor shall perform emergency services with qualified personnel and equipment within 1 hour during normal duty hours and 2 hours outside normal duty hours, of notification. Contractor shall perform emergency cleaning due to broken water pipes, commode overflow, vandalism and similar emergencies to restore an area to the standards of the PWS, paragraphs 1.1 through 1.6.5. Performance of emergency cleaning may be required in a building, area or room covered and/or not covered under this contract. The contracting officer shall order cleaning services through the appropriate line item listing. The services for emergency work may include any of the listed cleaning services, paragraph 1.1 through 1.6.5. Completion schedule shall be determined for each instance.

1.7.2 Special Event Cleaning Services. In addition to scheduled custodial services, the contractor shall be required to perform special event cleaning. Cleaning may include any listed cleaning services in paragraphs 1.1 through 1.6.5. and maintain a prestige cleaning level. The COR shall notify the contractor as soon as a special event requirement is known but no less than 24 hours prior to the event. The CORCOR will notify the contractor of the facility location and duration of the special event cleaning. This service is subject to seven days per week frequencies, including holidays. The post averages 4 – 8 special events a year, but this can vary from zero to over 10 in any given year. Examples of special events:

Spring Clean-up Fire Prevention Week Clean-up Campaigns

Expositions Open House Command Facility Assessment

VIP Visits Inspection Team Visits Community Appreciation Day

Post Exercise Inspector General Team Visits

1.7.3 Extra Cleaning. Upon notification by the COR, which may be verbal, the contractor shall perform additional cleaning services with qualified personnel and equipment during the week or weekends. Cleaning may include any listed cleaning services in paragraphs 1.1 through 1.6.5 and maintain a prestige cleaning level. The COR shall notify the contractor as soon as requirement is known but no less than 24 hours prior, but in case of an emergency, the contractor may be given a moment’s notice. The CORCOR will notify the contractor of the facility location and duration of the additional cleaning. The building may be an area listed on this contract or another building on the Depot This service is subject to seven days per week frequencies, including holidays. These items shall be invoiced under the Special Event / Emergency Cleaning CLIN.

SECTION 2

1. SERVICE DELIVERY SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement and is the point that divides acceptable and unacceptable performance of tasks. These thresholds are critical to the Government’s mission success. The contractor is required to maintain the minimum acceptable levels as defined throughout this contract.

Basic Cleaning Services.

Carpets are free of all visible litter, dust, dirt, and soil. Floors are free of all visible litter, dust, and soil. Finished floors have a glossy appearance and are free of scuff and heel marks and other stains and discoloration. Trash is empty. Plastic liners are in good condition. Glass and mirrors have no traces of film, dirt, smudges, of water. Drinking fountains are disinfected and free of streaks, stains, spot, smudges, scale and other deposits. Dust walls, ceilings, structural components, equipment, office furniture and artwork to remove dirt, dust, lint, streaks, cobwebs and other matter. Restrooms and locker rooms are disinfected and free of dirt, deposits streaks and odors. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Ash containers are emptied and free of ashes, odors and stains. Exterior walks, stairs, landings, grass areas and platform must be kept cleaned and free of litter. The mud and dirt collected in foot scrapers, grates, and mats shall be removed and swept clean. All waste, such as paper, cans, bottles, and other debris, shall be picked up and disposed of. The interior and exterior of the light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter. Exterior and interior duct portions of registers, diffusers, and grills shall be cleaned. Dust is not visible.

Fitness Center Cleaning Services.

Restrooms and locker rooms are disinfected and free of dirt, deposits, streaks and odors. Showers are disinfected and free of soap films, scum and other deposits. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust and debris. Supplies are adequate until next service. All weight scales, massage tables, exercise equipment (including aerobic steps, risers and portable mats), equipment pads and housings and rubber matting under the equipment shall be cleaned and disinfected. Weight scales, massage tables, exercise equipment, pads and housings shall be free of dirt, debris, and foreign matter.

Training Center (468).

Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty; Plastic liners are in good condition. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Ash containers are emptied and free of ashes, odors and stains. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits. Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible.

Health Clinic

Carpets are free of all visible litter, dust, dirt, and soil. Floors are free of all visible litter, dust, and soil. Finished floors have a glossy appearance and are free of scuff and hell marks and other stains and discoloration. Trash is empty. Plastic liners are in good condition. Glass and mirrors have no traces of film, dirt, smudges, of water. Drinking fountains are disinfected and free of streaks, stains, spot, smudges, scale and other deposits. Dust walls, ceilings, structural components, equipment, office furniture and artwork to remove dirt, dust, lint, streaks, cobwebs and other matter. Restrooms and locker rooms are disinfected and free of dirt, deposits streaks and odors. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Ash containers are emptied and free of ashes, odors and stains. Exterior walks, stairs, landings, grass areas and platform must be kept cleaned and free of litter. The mud and dirt collected in foot scrapers, grates, and mats shall be removed and swept clean. All waste, such as paper, cans, bottles, and other debris, shall be picked up and disposed of. The interior and exterior of the light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter. Exterior and interior duct portions of registers, diffusers, and grills shall be cleaned to remove dirt and dust.

Standard Office Areas.

Floors, baseboards, steps, landings, entrance mats, grates, corners and wall edges are free of dirt, dust and debris. Trash is empty. Plastic liners are in good condition. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Ash containers are emptied and free of ashes, odors and stains. Furniture, fixtures, cabinets, ledges, moldings, window sills, doors, frames, and stair rails are free of dust, dirt, cobwebs and oil streaks. Desktops, registers, typewriters, business machines, electronic equipment and plotting boards are free of dust. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits. Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Restrooms are stocked. Toilet bowls, urinals, lavatories, dispensers, exterior surfaces and fixtures are camp clean and disinfected, free of stubborn stains and smells. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible.

Periodic Cleaning Services.

Custodial Services performed IAW PWS requirements.

Hourly/Emergency/Special Event Services Custodial Services performed IAW PWS requirements.

2.1. Performance Threshold. The performance objectives (PO) are the results/output of the required services. Specific PO’s are listed on the SDS table. The contractor shall be rated acceptable or unacceptable based on the number of customer complaints/comments or observed periodic inspections. Deficiencies noted each month for each SDS item. This number is identified as the Performance Threshold.

2.2. Standard. 95% of all facilities are without customer complaints for the month or service period. For example, if they are 100 facilities receiving service during the month, the CORCOR should receive no more than 5 customer complaints during the service period. For the purpose of these services, a facility may never have more than one customer complaint per month.

2.2.1. Acceptable Performance. Is achieved when the contractor does not exceed the number of customer complaints or observed defects stated in the SDS table in a given month for each PO.

2.2.2. Define Unacceptable performance. Is exhibited when the contractor exceeds the number of customer complaints of observed defects stated in the SDS table in a given month for each PO.

2.3. Procedures. Any post employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives may contact the COR and the COR will complete appropriate documentation to record the complaint. The COR will consider the customer complaint valid upon receipt from the customer. The COR will inform the customer of the approximate time the unacceptable performance will be corrected and advice the customer to contact the COR if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The COR will verbally notify the Contractor’s Quality Control Inspector (QCI) to pick up the written customer complaint. The QCI will be given two hours after verbal notification to correct the unacceptable performance. If the QCI disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the QCI shall notify the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The COR will retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the QCI and the QCI will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. The QCI shall return the written customer complaint document, properly completed with actions taken, to the COR, who will file the complaint for monitoring future recurring performance. . If the contractor’s QCI investigates the site and challenges the validity of the complaint, the QCI will notify the COR who will notify the Contracting Officer. The Contracting Officer shall make final determination as to the validity of the complaint. The QCI shall annotate actions taken and return the properly completed CCF to the COR who will file the CCF. Recurring customer complaints are not permitted for any of the above service items. If a repeat customer complaint is received indicating the same deficiency during the service period (month, quarter, etc.), the COR should contact the Contracting Officer for appropriate action.

2.3.1. Re-performance. The contractor shall be expected to re-perform or correct, if possible, all defects within a four (4) hour time period. Any re-performance or corrective measures performed by the contractor shall be at no cost to the Government. Substandard performance maybe indicated in the annual Contractor Performance Assessment Reporting System (CPARS).

2.3.2. Certification. The COR is required to inspect services each month for acceptance of services.

2.3.3. Inspection. The examination and testing of supplies or services (including, when appropriate, raw materials, components, and equipment) to determine whether the supplies or services conform to contract requirements. Inspection is the process of measuring, examining, testing, or otherwise comparing the unit of service with the requirements.

2.3.3.1 Re-inspection. The Government may charge the contractor for re-inspection cost equal to the actual Government cost.

These charges will be deducted from the Contractor’s invoice. This charge will apply to all re-inspections of a defective work that the Contractor was required to correct due to failure of the Contractor QCI system to locate and cure these deficiencies prior to the Government re-inspection. Re-inspection cost will be computed using the effective labor rate of the Government inspector multiplied times the travel and inspection time required. The maximum re-inspection cost shall not exceed $250.00 per re-inspection.

SECTION 3

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. The Government will provide the following facilities, equipment and services.

3.1. Government-Furnished Services. The Government shall provide the following services.

3.1.1. UTILITY SERVICES: The Government will furnish to the Contractor from existing Government facilities and without cost to the Contractor, a yard on an unimproved site (site will not be fenced but will have water, sewer and electrical service nearby). This yard will not be located within the industrial complex, but in the OTC area of the depot west of the industrial area. Water and electrical power supply, for the Contractor's on site office, shall be hooked up at the Contractor’s expense as set forth below. It is the responsibility of the Contractor to be "energy conscious" in the use of these Government-furnished utilities.3.1.2. Water.

3.1.2.1. The Government will make water available for the Contractor's on-site offices and cleaning, from existing Government facilities. Water shall not be used for wash down of equipment or vehicles.

3.1.2.2. All taps, connections, and accessory equipment required in making the water supply source connection will be accomplished by and at the expense of the Contractor. All work in connection therewith shall be coordinated, scheduled, and performed as directed by the Contracting Officer/ Contracting Officer's representative and shall meet the utility companies specifications. Said taps, connections, and accessory equipment shall be maintained by the Contractor according to code in accordance with rules and regulations of the Government installation. Upon completion of the contract the removal of all taps, connections and accessories shall be accomplished by and at the expended of the Contractor so as to leave the water supply source or facility in its original condition. Such removal also to be subject to the direction and approval of the Contracting officer.

3.1.3. Electricity: Electrical service pole will be furnished by the government, but metering and installation from pole to office and Electricity usage will be at the expense of the contractor.

3.1.4. Telephone Service: Telephone service will be the responsibility of the Contractor.

3.1.5. Sewer – Sewer service will be made available to the contractor without charge. A sewer line is located near the Contractor’s site. It will be the responsibility of the Contractor to make connection to this line at the contractor’s expense. The work must meet the utility provider’s specifications.

3.1.6. Pest Management Services. The contractor shall notify COR when an insect or rodent problem is detected. RRAD COR will notify depot pest control staff.

3.1.7. Security Forces and Fire Protection. In the event of an emergency where Security Forces or the Fire Department can be reached by dialing 911 from an on post phone. Dialing 903-334-3333 from an off post line or cell phone will reach dispatch also, for emergency services.

3.1.8. Refuse Collection. Collected trash from custodial services shall be deposited in the nearest outside trash collection container. The contractor shall not dispose of oil, lubricants and other flammable or hazardous materials in post dumpsters. The contractor is responsible for pick up of trash, debris or litter which spills during disposal process.

3.1.9. Water Faucets. Water faucets or valves shall be turned off after the required usage has been accomplished.

3.1.10. Key Control. The contractor shall ensure facility security consistent with current Security Forces standard practices for Red River Army Depot to include ensuring facility is secured after custodial service is completed if completion is after 1700. The contractor shall be responsible for all keys issued and shall ensure that the keys are used only in the performance of this PWS. Contractor shall notify Contracting Officer Representative (COR) of key issuance by any Facility Manager. In the event that keys issued to the contractor are lost, the Government shall re-key the facility and deduct the costs from the monthly payment due the contractor.

SECTION 4

4. GENERAL INFORMATION.

4.1. Contractor Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work under this contract. The contract manager shall have full authority to act for the contractor on all matters relating to daily operations for this contract. The name of this person and an alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the KO prior to the contract start date. These individuals shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager or their alternate(s) shall meet once a month to discuss work load, work flow, or any problems that might be happening in the work place. The Contract Manager and alternate(s) shall be able to read, write, speak and understand English.

4.1.1. Availability. The contract manager or alternate shall be physically present at Red River Army Depot during normal post operating hours, during assigned days. Contract manager or alternate(s) shall be present within 15 minutes of notification from the KO, KO Representative or COR during normal operating hours. After normal duty hours, the manager or designated alternate(s) shall be available within 2 hours of notification. Twenty-four (24) hour contact shall be possible via cellular telephone or pager. Telephone, cellular and/or pager number(s) shall be submitted to COR and shall be kept current throughout the life of the contract. The contract manager shall provide the name and phone number if the person designated to respond to customer complaints made on weekends by facility managers of buildings scheduled for cleaning on weekends or holidays. The COR or alternate(s) shall have a pocket pager and/or cell phone at all times.

4.1.2. Contractor Employees. Contractor employees shall maintain a neat, clean and professional appearance during commencement of this contract work. Contractor employees must wear an Identification Badge at all times. Identification badge shall contain a Company Name, photograph, Identification #, and employee signature.

4.1.2.1 Contractor Personnel Requirements. Contractor employees must have current and valid immunization records prior to starting work. These records are due to the COR within 30 days of start of contract and/or new employment. The contractor is responsible to obtain a depot pass for each employee through the Directorate of Emergency Services (DES). Contractor shall submit an employee listing with badge number, post pass number and expiration date of the pass 10 days prior to start of contract. All contractor individuals who require access to the post, its facilities and territories, must also complete a background check prior to beginning work. Documents must be submitted to Contracting Office 10 days prior to the start of this contract.

4.1.2.1.1. Employees working at the Health Clinic (B-468-Medical Treatment Facility) must have immunizations to comply with the Occupational Safety and Health Act.

NOTE: Medical Treatment Facilities shall have a cleaning person in the facility during the entire time(s) specified. The employee must be able to read, write, speak and understand English. This employee shall be able to respond to emergency cleaning requirements within any of the Medical Treatment Facilities.

4.1.2.2 Personnel Language Requirements. The Contractor shall provide personnel in the program manager/alternate and supervisor positions that are proficient in speaking and writing English as defined by the Texas Education Agency standards for advanced at a Grade 10 level in both speaking and writing. Employees hired, as program manager/alternates must be able to read all styles and forms of the English language pertinent to professional needs. With occasional use of a dictionary, they must be able to read all pertinent materials in their special field including official and professional documents and correspondence. They must be able to speak the language fluently and accurately on all levels normally pertinent to professional needs. Program manager/alternates must be able to understand and participate in any conversation within the range of his experience with a high degree of fluency and precision of vocabulary. Proficiency would indicate that errors in pronunciation and grammar are rare and they are able to interpret from and into the language. In writing, errors shall be rare and shall not interfere with understanding. They must possess a sense of style that is nearly native and be able to control the structure, vocabulary and spelling. Supervisors must be able to read routine correspondence and reports and grasp the essentials without using a dictionary. They may have occasional difficulty with complex sentence structures. However, they must be able to speak the language with sufficient structural accuracy and vocabulary to participate in formal and informal conversations on practical topics. Vocabulary should be broad enough so that errors never interfere with understanding. Supervisors writing ability must have sufficient control to meet limited practical needs (i.e. able to write numbers and dates, his/her own name and nationality, address, etc). Otherwise, ability to write is limited to simple lists of common items or a few short sentences.

4.1.2.2. Conduct of Employees. The contractor is fully responsible for the supervision, performance, and conduct of his/her employees at all times while performing under this contract. The contractor shall NOT allow any employee to perform work under this contract while under the influence of alcohol, drugs, or any other incapacitating agent. Contractor employees shall conduct themselves in a polite and orderly manner. Security Forces personnel on-post have the right to deny entry to the post or remove from the post any contractor employee for misconduct which endangers the health and/or safety of people or property or for reason of security.

4.1.2.3. On-Post Driving. Contractor shall ensure employees have a current and valid local driver’s license, registration and proper insurance. All vehicles shall be operated in accordance with post traffic regulations and are subject to search at anytime by Security Forces.

4.1.2.4. Safety. The contractor shall conform to the Office of Safety and Health Administration (OSHA) And RRAD safety office requirements. Contract manager and leadership shall adhere to all local safety guidelines at all times. Examples include, but are not limited to, wearing safety equipment; this is to include the PPE that is required when working in regulated areas for example Respirator, coveralls, gloves and etc. The contractor shall not employ persons for work on this contract if an employee is identified by the KO as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population. Eye and ear protection is required in all buildings with posted signs. Steel toe shoes are required in all industrial buildings. Contractor must maintain OSHA TICR rate at or below BLS NAICS Average. All employees that will come in contact with bodily fluids are required to have Blood Born Pathogen Training within 30 days of being hired.

4.1.2.5. Government Employees. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of the Army, either civilian or military, unless such person seeks and receives approval in accordance with DOD 5500.7-R, Joint Ethics Regulation.

4.1.2.6.