Performance Work Statement (PWS) - Drayage Germany 14 July 2022.pdf

PERFORMANCE WORK STATEMENT (PWS)

Drayage Installation Management Command, Europe

Government Support Element G4

14 July 2022

Part 1

General Information

1. General Information

1.1 General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.2 Description of Services/Introduction: The purpose of this acquisition is to provide local drayage distribution services for Government-owned furniture and domestic appliances. Drayage distribution services includes installation and removal of domestic appliances for the Army in Europe Army Family Housing (AFH) and Unaccompanied Personnel Housing (UPH). Drayage distribution services also includes warehouse augmentation in Government warehouses necessary to receive, clean, inventory, and prepare Government-owned furniture and domestic appliances for re-issue.

1.3 Background: The U.S. Government provides DoD military, civilian, and contractors some furniture and most appliances for use while stationed in Europe. It is up to the Installation Management Command – Europe (IMCOM- E), GSE/G4 Furnishings Branch to manage, provide, distribute and maintain all furniture and appliances that are owned by the U.S. Government that are used by U.S. Government personnel that are stated within Europe.

1.4 Scope: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with customary commercial practices, this PWS and all applicable U.S., German, and local laws, regulations, standards, provisions, and directives to include applicable publications in identified throughout the PWS. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents.

1.5 Objectives: The general objective of this contract is to provide high quality and timely distribution for Government-owned furniture and domestic appliances to and from customers’ homes in and around the US Army Installations in Europe.

1.5.1: The Contractor shall inform the COR of issues or potential issues that might affect the performance within 2 working hours of identifying those issues. Verbal reports shall be followed up by written reports within 2 working days.

(A001).

1.6 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.7 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.7.1 US Holidays: Work shall not be performed on U.S. holidays in Germany. When a U.S holiday occurs on a

Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively:

1. New Year’s Day January 1st

2. M. L. King Memorial Day 3rd Monday in January

3. Presidents Day 3rd Monday in February

4. Memorial Day last Monday in May

5. Juneteenth Independence Day June 19th

6. Independence Day July 4th

7. Labor Day 1st Monday in September

8. Columbus Day 2nd Monday in October

9. Veteran’s Day November 11th

10. Thanksgiving Day 4th Thursday in November

11. Christmas Day December 25th

1.7.2 Host Nation Holidays: Work shall not be performed on local Host Nation* holidays in Germany, occurring during the normal workweek unless otherwise directed by the Contracting Officer.

German national and local holidays are:

1. New Year’s Day January 1st

2. Epiphany January 6th

3. Good Friday Varies

4. Easter Monday Varies

5. Labor Day May

6. 1st Ascension Day Varies

7. Whit Monday Varies

8. Corpus Christ Varies

9. Assumption Day August 15th

10. Day of German Unity October 3rd

11. All Saints’ Day November 1st

12. 1st Christmas December 25th

13. 2nd Christmas December 26th

*Local host nation holidays occur in the region/state where contract performance takes place.

1.8 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following:

1.8.1 Government Facility Office Hours: The Government facility office hours are 0730 to 1600, (Sembach 0700 to 1530) except identified in paragraph 1.7 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.8.2 Contractor Support Hours: The Contractor shall provide support between the hours of 0730 through 1600, (Sembach 0700 to 1530) Monday thru Friday except identified in paragraph 1.7 or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.9 Place of Performance: The work to be performed under this contract will be performed at customers’ homes, troop buildings, and at local FMO sites in Europe listed under (Attachment #7)

1.10 Security Requirements: The following information is provided on security related matters.

1.10.1 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE REG 190-16) Installation Access Control or AE Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract comply with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE REG 190-16 or AE Regulation 604-1, the regulation takes precedent.

1.10.1.1 The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to the Contractor’s failure to comply with Installation Access Control System (IACS) processing requirements.

1.10.1.2 The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access. AE REG 190-16 (and AE 190-16-G German translation) can be found on the following website: https://www.aepubs.eur.army.mil/AE-Regulations/

1.10.1.3 In addition, the Contractor shall provide the COR, an Initial Installation Pass Log within three calendar days after contract award (A002). The log must at a minimum contain the following information:

1. Name (Last, first, MI), country of citizenship, Personal ID number, supporting document expiration date, residence permit required, work permit required, date of birth, weight, height, eye color, hair color, time/day access is required, Army Installation(s) the access is requested for, sign-in privileges.

2. Vehicles, License number, country, make, model, year, body type, color.

3. The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log (A002).

1.10.1.4 The Contractor shall collect the installation access passes the same day employment of an individual expires or terminates and shall return the installation access passes to the issuing IACS office within 5 working days.

The Contractor shall also inform the Contracting Officer Representative immediately upon return of the installation pass to the issuing IACS office (A003).

1.10.1.5 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing IACS office within 5 working days. The Contractor shall also inform the Contracting Officer Representative immediately upon return of the installation pass to the issuing IACS office (A004).

1.11 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

1.12 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.13 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.14 Key Control: The contractor shall sign in/out a key control log when obtaining/returning the keys for empty quarters. Depending on the location, the key control log can either be at the FMO warehouse or the Housing office.

1.15 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart

42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.15.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

https://www.aepubs.eur.army.mil/AE-Regulations/

1.16 Program/Contract Manager: The Contractor shall identify and provide a Program/Contract Manager who shall be the single POC for all contract and performance matters that arise during the contract period of performance. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, shall be provided in writing to the KO and COR no later than 5 days after contract award (A005). The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available during the contractor support hours identified in 1.8.2.

1.17 Language Skills: The Contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference USAREUR Pamphlet 690-70).

• Level I - Personnel must speak and read English sufficiently to understand simple oral and written work assignments and to express themselves in matters pertaining to their work.

• Level II - Personnel must speak and write the English language well enough to communicate on complex matters.

• Level III - Personnel must be able to speak and write the English language correctly and fluently.

They must be able to communicate effectively and compose correspondence and other written communications about the work for which they are responsible.

1.17.1 Required Levels of Proficiency for English Languages under this Contract:

Contractor’s Personnel:

ENGLISH

Read

Write

Speak

Contract Manager and Alternate III III III Admin Personnel II II II Delivery Team II II II Warehouse Workers II II II

1.18 Special Qualifications: The contractor shall have at least one person, on a delivery/pick up team or separate from the delivery/pick up team that is responsible for connecting/disconnecting, ensuring that appliances are connected/disconnected properly at the delivery/pick up location, and ensure that the appliances are working properly according to manufacturer requirements. This person shall possess and provide upon request (A006) a certificate for “Electrician for Specified Activities” (Zertifikat Fachkraft fuer Festgelegte Taetigkeiten). The certification allows a person to carry out certain routine work on switched off voltage systems such as connecting electrical appliances.

1.19 Identification of Contractor Employees: To avoid any misrepresentation by the contractor during performance of this contract, when it is not obvious that the employee is a contractor, the contractor shall require their employees do the following:

1.19.1 Identify themselves as contractors or take other actions to ensure that, when attending meetings on behalf of their organization, meeting participants do not mistake them for Government personnel. Contractors shall identify themselves as soon as the meeting begins.

1.19.2 Clearly identify themselves as contractor employees when they answer Government telephones and in other oral or written communications with Government personnel.

1.19.3 Clearly indicate that their written and electronic products were contractor-produced or indicate how much participation by contractor personnel was involved in creating them. This identification may not be necessary if, in the judgment of the supported agency, no harm can come from failing to identify the product as contractor-produced.

1.19.4 The Contractor shall provide its employees with a form of visible identification that designates them as Contractor employees. At a minimum, the identification badges must include the Contractor company name and the employee’s name and must be worn on the outer clothing, chest high, and be visible at all times. The badge shall be laminated or otherwise treated to prevent changes to the data. The contractor has the option of submitting a sample of the identification badge to the KO to verify that it satisfies the requirement. If the contractor employee is unable to wear an identification badge due to safety considerations, then the Contractor shall provide a company shirt that clearly identifies that employee as working for the contractor’s company.

1.19.5 Requirements for Contractor vehicles are addressed under Part 4 paragraph 4.3.

1.20 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, produced under this contract shall be Government-owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.21 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge, or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, and 5 United States Code (U.S.C.) Section 552a.

1.21.1 The limitations on use of DoD imagery are provided at https://www.dimoc.mil/resources/limitations/. The Contractor shall not cite any information or imagery (e.g., contract information, pictures, locations, etc.) obtained through this contract to state or imply that the DoD endorses the Contractor’s business and may not use the information or imagery for any advertisements, marketing, promotion, solicitation, or fundraising purposes.

1.22 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart

9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.23 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during a 30-day phase in/phase out period.

1.23.1 Phase In: During the phase in period, the Contractor shall become familiar with performance requirements and obtain base access for its employees in order to commence full performance of services within 30 days from the contract award date. Full performance of all requirements will be required within 30 days of contract award date and throughout the life of the contract.

https://www.dimoc.mil/resources/limitations/

1.23.2 Phase Out: The Contractor shall operate in good faith with the successor contractor to ensure the continuity and consistency of the service under the new contract.

1.24 Safety: The Contractor shall comply with all safety, fire and security regulations as required by applicable Host Nation laws and in accordance with best commercial practices.

1.25 Required Training: The following provides information on training requirements.

1.25.1 Level I Anti-Terrorism (AT) Awareness Training: All Contractor (and subcontractor) employees shall complete Level I AT Awareness Training within 30 days of employment under this contract. The Contractor shall submit certificates of completion (A011) to the COR (or to the Contracting Officer if a COR is not assigned) within 3 days after completion of this training by all employees. Level 1 AT Awareness Training is available at https://jkodirect.jten.mil. Contractor (and subcontractor) employees shall complete refresher training within twelve

(12) months from the date of the previous completion certificate. Verification of the refresher training shall be provided to the COR (or to the Contracting Officer if a COR is not assigned) within 3 days of completion of the training (A011). If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing classroom training will receive a certificate or the training attendance roster signed by the AT Officer. Verification of completion of classroom training shall be provided to the COR within 3 days after completion of the training (A011).

1.25.2 OPSEC Training: All Contractor (and subcontractor) employees shall complete Level I OPSEC training within 30 days of employment under this contract. Verification of the training shall be provided to the COR (or to the Contracting Officer if a COR is not assigned) within 3 days after completion of the training (A014). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor (and subcontractor) employees shall complete refresher training within twelve (12) months from the date of the previous completion certificate.

Verification of the refresher training shall be provided to the COR (or to the Contracting Officer if a COR is not assigned) within 3 days after completion of the training (A014). If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 3 days after completion of the training (A014).

1.25.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of employment under this contract. Verification of the training shall be provided to the COR within 3 days after completion of the training (A016). Training slides can be found at http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

1.25.4 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within 30 calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than three (3) days after completion (A017). Training is available at https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/

1.25.5 Threat Awareness Reporting Program (TARP). All Contractor employees, including subcontractors, are required to receive annual TARP training in accordance with Army Regulation 381-12 within 30 days of employment under this contract. Contractor, and subcontractor, personnel must complete refresher TARP training every 12 months. Verification of the training shall be provided to the COR (or to the Contracting Officer if a COR is not assigned) within 3 days after completion of the training (A018). TARP Training is available at https://jkodirect.jten.mil.

1.26 Damaged and Missing Property

https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/ https://jkodirect.jten.mil/

1.26.1 Government Property on Government installation: The Contractor shall be liable for any Government Property, damaged or missing, while on a Government installation IAW with contract clause 52.237-2. Nothing in this paragraph shall limit the rights of the Government under the contract clause 52.237-2.

1.26.2 Government property off a Government installation and In-Transit: The Contractor shall be liable for any Government Property, damaged or missing, while off a Government installation, while under the Contractor’s possession, IAW contract clause 52.247-22. Nothing in this paragraph shall limit the rights of the Government under the contract clause 52.247-22.

1.26.3 Personal property: The contractor shall be liable for any personal property, property that is not owned by the Government, that is damaged or missing, while in performance of this contract, if it is the result of willful misconduct, lack of good faith, or failure of reasonable care on the part of the Contractor and/or the Contractor’s employees

1.26.4 Real property: The contractor shall be liable for any real property, real property that is not owned by the Government, that is damaged while in performance of this contract, if it is the result of willful misconduct, lack of good faith, or failure of reasonable care on the part of the Contractor and/or the Contractor’s employees. The Contractor shall immediately document any damages to Government owned or leased housing and private rental housing on the Customer Service Questionnaire.

1.26.5 The Contractor shall take all reasonable actions necessary to protect the property from further loss. The Contractor shall separate the damaged and undamaged property, place all the affected property in the best possible order, and take such other action as the COR or the KO directs.

1.26.6 Procedures for Identification of property damage or loss: The Government shall notify the Contractor within three days of identification of any property damage or loss.

1.26.7 Procedures for property damage or loss: If it is determined that the Contractor is liable for damages or loss then the contractor shall repair or replace the property within 45 days of notification of determination. The option to repair or replace depends upon whether the damaged property is repairable or whether the property is missing.

1.27 Regular Drayage Services

1.27.1 The Government shall provide the contractor with a weekly schedule for drayage services no later than COB on Thursday the week before the services are scheduled to begin. This schedule shall include:

1. The type and amount of drayage services required

2. Delivery addresses for the services

3. Required date/time for services.

1.27.2 The Government may add to this schedule during the course of the week, so long as the addition is made at least 48 hours before the delivery/pick-up is scheduled. Any delivery/pick-up added to the schedule with less than 48 hours notice will be considered a Short Notice delivery/pick-up.

1.27.3 The Government may cancel a scheduled delivery/pick-up at any time. Alternatively, the Government may re-schedule a delivery, so long as there is at least 48 hours between the notice of cancellation and the re-scheduled delivery/pick-up time. Any delivery/pick-up re-scheduled with less than 48 hours notice will be considered a Short Notice delivery/pick-up.

1.27.4 The Contractor is obligated to accept no more than ten (10) Short Notice moves per calendar month, per each FMO location with Germany IAW PWS 1.28 with the exception of the FMO locations in Stuttgart, Wiesbaden and Grafenwoehr. For each of these three (3) FMO locations, the Contractor is obligated to accept no more than twenty (20) Short Notice moves per calendar month.The Contractor has the option to accept additional Short Notice requests if it chooses, but it is under no obligation to do so and may refuse additional Short Notice moves without penalty.

1.28 Short Notice Movements and Bulk Moves

1.28.1 Short Notice movements are deliveries and pick-ups scheduled with less than 48 hours notice. Short Notice movements also include same-day services that are required to be completed within four hours of notification and within a 75km distance from the respective installation requiring the delivery/pick-up.

1.28.2 The Government notice will provide the location(s) of the same-day services along with the quantity and types of furniture and appliances to be delivered/picked-up. The Government will provide this notice to the Contractor no later than 12:00PM of the day of the pick-up/delivery.

1.28.3 When the Government provides notice after 12:00PM, the Contractor shall complete the same-day service before 12:00PM on the next working day.

1.28.4 As part of its monthly workload data report IAW PWS 5.2.3, the Contractor shall specify which deliveries/pick-ups were completed as short notice movements.

1.28.5 Occasionally, the Government shall require the Contractor to provide bulk moves of furniture and appliances.

This type of move occurs when the Government has a need to remove or deliver appliances or furniture to multiple living quarters within a building, or an entire building, due to renovations, building closures, or building openings.

1.28.6 The Government will provide the Contractor with notice at least 30 days before a bulk move is required. The notice will provide the location(s) of the bulk move, the quantity of furniture and appliances to be moved and the timeframe for the Contractor to accomplish the bulk move.

1.28.7 The Contractor shall include the information for bulk moves as part of its monthly workload data report IAW

PWS 5.2.3.

1.29 Missed Appointments

1.29.1 On occasions the customer is not at home when the Contractor arrives for a scheduled delivery or pick-up, the Contractor shall call the FMO. The FMO will attempt to contact the customer and then instruct the Contractor whether to wait for the customer to arrive or whether to leave a missed appointment notification and then proceed to the next delivery/pick-up appointment. The Contractor is required to wait 15 minutes if instructed by the FMO and has the option to wait longer if the delivery/pick-up can be completed and the delay will not prevent the Contractor from completing the remaining scheduled deliveries/pick-ups.

1.29.2. On occasions when the customer is not at home and the Contractor is unable to contact the FMO, the Contractor shall wait 15 minutes. If the customer does not show up within that time, the Contractor shall leave a missed appointment notification and then proceed to the next scheduled delivery/pick-up.

1.29.3 The missed appointment notification shall be placed in a conspicuous spot (such as taped to the customer’s door or in the mailbox) and shall use the letterhead of the company. At a minimum, the notification shall also indicate whether the appointment was for pick-up or delivery, what time the driver arrived, what time the driver departed, name of the driver or crew lead, and instruct the customer to re-schedule the appointment with the FMO. A sample of this notification shall be submitted to the KO for approval (A009) within 10 days of contract award. Additional approval is required prior to any change in the notification.

1.30 Contractor is authorized to prepack or pre-position in order to maximize delivery efficiency

1.30.1 In order for the Government to realize delivery/pick-up efficiencies the Contractor is authorized to preload and preposition furniture and appliances on their vehicles and within the next working day. Pickup and drayage includes placing the goods within the facility on the pickup date specified in the order; however, at the latest, the shipment will be placed in the facility no later than the next working day following pickup. When the contractor chooses to allow the government property to remain on the vehicle until the next working day, contractor will be held liable for any loss or damage occurring during this time without regard to cause.

1.31 Warehouse Augmentation Services

The Contractor shall provide the minimum number of employees at each FMO warehouse location as defined below.

These employees shall be available at all times during the operating hours as defined in PWS 1.8.2.

*For the Garmisch-Partenkirchen warehouse, the minimum number of employees is only required for one working day per calendar month. For all other locations, the minimum number of employees shall be provided daily in accordance with the Contractor Support Hours as defined in PWS 1.8.2.

Location Minimum Number of Employees Ansbach 6

Baumholder 2

Garmisch-Partenkirchen 2*

Grafenwoehr 6

Kaiserslautern/Miseau 2

Sembach 2

Stuttgart 3

Wiesbaden 4

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS & ACRONYMS

Definitions: definitions are incorporated into this contract IAW clause 52.202-1, as referenced in clause 52.212- 4(e) of this contract. Any words not defined in the FAR or in any other contract clauses, may be defined herein but may not be inclusive of every term used within this PWS:

Acceptable Quality Level (AQL) – means, constitute a minimally acceptable level of performance

Customary Commercial Practices - A method, procedure, process, or rule used in a particular field or profession routinely found in the marketplace for commercial products and services.

Defective Service – means service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

In-Transit – means the status of an item, furniture or appliance, from the time that it leaves the FMO Warehouse until the time that it is delivered to the customer’s residence, or vice versa.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Standard – means in work measurement, any established or accepted rule, model, or criterion against which comparisons are made.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privilege of contract with the subcontractor.

Acronyms: Although not inclusive of every term used within this PWS, the following provides a list of acronyms used throughout this PWS or commonly used in the acquisition field:

ACOR - Alternate Contracting Officer's Representative AE -Army in Europe AFARS - Army Federal Acquisition Regulation Supplement AOR - Area of Responsibility AR - Army Regulation AQL - Acceptable Quality Level

AT - Anti-terrorism CAC - Common Access Card CFR - Code of Federal Regulations CONUS - Continental United States (excludes Alaska and Hawaii) COR - Contracting Officer’s Representative DA - Department of the Army DD250 - Department of Defense Form 250 (Receiving Report) DFARS - Defense Federal Acquisition Regulation Supplement DoD - Department of Defense FAR - Federal Acquisition Regulation FRG - Federal Republic of Germany GFP - Government Furnished Property HLO - High Level Objective IA - Information Awareness IAC - Installation Access Control IACO - Installation Access Control Office ID - Identification IT - Information Technology KO - Contracting Officer OCI - Organizational Conflict of Interest OCONUS - Outside Continental United States (includes Alaska and Hawaii) ODC - Other Direct Costs OPSEC - Operations Security PA - Property Administrator PII - Personally Identifiable Information PIPO - Phase In/Phase Out POC - Point of Contact PRS - Performance Requirements Summary PWS - Performance Work Statement QA - Quality Assurance QAP - Quality Assurance Program QASP - Quality Assurance Surveillance Plan QC - Quality Control QCP - Quality Control Program RA - Requiring Activity RCO - Regional Contracting Office SIGE - Safety and Health Protection Plan TE - Technical Exhibit USAREUR/AF - U.S. Army Europe /Africa UOM - Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3 Government Property and Services

3.1 Facilities: The Government will provide workspace in Government-owned facilities (local FMOs) throughout Europe so that the Contractor can perform services per PWS 5.2.2 - Warehouse Augmentation Services.

3.2 Utilities: The Government will provide water and electrical power required for the execution of this contract (at the Government facility only), if requested by the contractor, without charge. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc. after using the required amount to accomplish tasks requiring the use of the utilities. The Government will provide telephones at the Government facility that will be made available to the Contractor, if requested. Telephone usage will be without charge, at a location designated by the Contracting Officer Representative, to make calls by the Contractor or the Contractor’s employees within the military installation areas only.

3.3 Equipment: The Government will provide Material Handling Equipment (MHE): Equipment such as forklifts located at the Government’s facility. The MHE may be available to the contractor employees for occasional use subject to availability and the following conditions:

1. Only properly trained and licensed personnel shall operate Government equipment.

2. The Contractor shall provide a list of names, photo identification, and a copy of the certificate/license qualifying each contractor employee, IAW local laws, to operate the MHE (A010). The list shall be updated whenever necessary and be provided 10 working days before any employee begins to operate the MHE.

3. The Government MHE shall only be used by contractor employees to perform duties in support of this contract and may not be used in support of other Government contracts or for personal use.

3.3.1 Equipment: The Government will provide equipment for use within the Government warehouse. The equipment includes small power and hand tools that are necessary to clean appliances and furniture and to make minor furniture repairs and to assemble furniture as referenced in 5.2.2.

3.3.2 Materials: The Government will provide cleaning materials for use when cleaning appliances and furniture, and screws for use when making minor furniture repairs, within the Government warehouses as referenced in 5.2.2.

The Government will provide installation parts to hook up appliances at the customer’s home for drayage services provided under 5.2.1.2.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish Vehicles/Trucks and/or Trailers that are capable of transporting all sizes of Government furnishings and domestic appliances as required under this contract (See Attachment 5). Contractor shall provide trucks that are enclosed van type, with hard sides and a hard roof for weather and security protection, or standard sized swap trailers. All trucks must be equipped with appropriate equipment, tools, padding, and covering material for the safe handling of Government equipment and for personal safety. All Contractor vehicles and associated equipment used for the movement of Government-owned furnishings and domestic appliances shall be clean inside, dry on the inside, and free of vermin, insect, acids, paint, oil, grease, and other substances hazardous to human beings and/or to the Government equipment being transported.

4.2 Materials: The Contractor shall provide all necessary equipment and tools to complete the drayage services portion of this PWS as referenced in 5.2.1.

4.3 Vehicles and Equipment: The Contractor shall provide all necessary vehicles and equipment to complete the drayage services portion of this PWS as referenced in 5.2.1.

4.3.1 Contractor Vehicle Identification: Contractor (and subcontractor) vehicles shall bear viewable, non-permanent, signs, which show the contract number (minimum letter size shall be 12 cm, black letters on white background), Company name and telephone number.

4.3.2 Contractor Vehicle: Contractor (and subcontractor) vehicles shall be maintained in a neat, presentable, and operational condition, and shall meet the inspection standards of the National Government of the area of operation.

No Contractor vehicle shall be cleaned or washed on Government property.

4.4 Communication Equipment: The Contractor shall provide each driver with a cell phone in order to provide drivers the ability to communicate with the Contractor’s dispatcher and/or with Government personnel.

4.5 Special Lift Equipment: The Contractor shall determine, if needed, and provide special lift equipment in quarters or buildings where furniture and domestic appliances will not fit through stairwells and door entrances.

PART 5

SPECIFIC TASKS

5. Specific Tasks

5.1 Basic Services: The Contractor shall provide drayage and warehouse augmentation services for U.S.

Army Garrisons in Germany. Drayage services will consist of delivery and pickup of furniture and household appliances within (Attachment 7) KM of Government-owned/Government operated warehouses. Warehouse services will consist of cleaning, assembly/disassembly, repair (furniture only), and loading/unloading of furniture and household appliances. The following locations will require both drayage services and warehouse services: Ansbach, Germany; Baumholder, Germany; Garmisch, Germany; Grafenwoehr, Germany;

Hohenfels Germany, Kaiserslautern/Miesau, Germany; Stuttgart, Germany; and Wiesbaden, Germany. The following locations will require only warehouse services: Sembach, Germany and Landstuhl, Germany.

5.2 Tasks

5.2.1 Drayage Services

5.2.1.1 Contractor shall deliver and pick up Government furnished furniture and household appliances in support of the Furnishings Management Office (FMO)

a. Standard: Contractor shall ensure furniture/appliance serial number matches the inventory document provided by the Government.

b. AQL: 100%

a. Standard: Contractor shall ensure that furniture/appliances delivered match the delivery location/house document provided by the Government.

a. Standard: Contractor shall meet delivery/pickup times IAW appointment times on the delivery/pick up

b. AQL: 95%

a. Standard: Contractor shall conduct a joint inspection, with the Government, to inspect furniture and appliances prior to leaving the FMO warehouse, and document any damages found on Delivery Order provided by the Government.

b. AQL: 90%

a. Standard: Contractor shall conduct a joint inspection, with the customer, to inspect furniture and appliances prior to picking up from customer’s location and document any damages found on the Pick Up

a. Standard: Contractor shall ensure Customer Service Questionnaire, provided by the Government, shall be completed after every delivery and pick up. The questionnaire shall be returned to the Government by end of the day after delivery/pick up appointment.

a. Standard: Contractor shall determine and, if needed, provide all special lift equipment, in quarters, buildings, and houses where furniture and domestic appliances will not fit through stairwells and door entrances.

5.2.1.2 Contractor shall install/assemble and disassemble/uninstall furniture and appliances at delivery/pick up location.

a. Standard: Contractor shall install/assemble and disassemble/uninstall IAW customary commercial practices and manufacturer instructions at the same time as delivery/pick up.

a. Standard: Contractor shall test all appliances which they have installed IAW customary commercial practices and manufacturer instructions at the same time of delivery.

5.2.2 Warehouse Augmentation Services

5.2.2.1 Contractor shall assist U.S. Government personnel with loading and unloading of furniture and appliances from trucks at FMO warehouses.

a. Standard: Contractor shall load and unload furniture and appliances from trucks without damage.

5.2.2.2 Contractor shall assist U.S. Government personnel with cleaning, polishing, and repairing furniture.

a. Standard: Contractor shall ensure furniture is clean, dry and operational before storage or preparation for delivery.

a. Standard: Contractor shall make minor repairs for all furniture identified as needing repair before storage or preparation for delivery.

5.2.2.3 Contractor shall assist U.S. Government personnel with cleaning household appliances

a. Standard: Contractor shall ensure appliances are clean and dry before storage or preparation for delivery.

5.2.2.4 Contractor shall assist U.S. Government personnel with assembly of new furniture.

a. Standard: Contractor shall ensure that the furniture is assembled IAW manufacturer’s instructions.

5.2.2.5 Contractor shall assist U.S. Government personnel with movement and storage of furniture and appliances in and around FMO warehouse.

a. Standard: Contractor shall move and store furniture and appliances IAW normal commercial practices.

5.2.3 Workload data

5.2.3.1 The Contractor shall create and provide a workload data (A019) report in MS Excel format and shall furnish the workload data to the COR monthly. The workload data report for each month shall be submitted in electronic format no later than the fifth workday of the following month. At a minimum, the data shall contain the following information:

1. Total number of Appointments:

a. Pickups

b. Deliveries

2. Total amount of Cubic Meters:

a. by Location

b. by Distance

3. Total number of Appliances:

a. Installed

b. Uninstalled

4. Total number of Warehouse worker and Forklift operator Services Hours:

a. At each Area

5. Total number of Exchanges

a. At each location

Standard: Contractor shall provide a monthly workload data report to the COR no later than the fifth workday of the following month.

AQL: 100%

5.2.4 Service Contract Reporting

5.2.4.1 System for Award Management (SAM) Service Contract Report (SCR): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Local Drayage via a secure data collection site. The Contractor is required to completely fill in all required data fields through the following web address: www.SAM.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking “View Assistance for SAM.gov” which is located at the top of the SAM.gov website. From there, you can the select “Contact Our Service Desk” which will allow you to contact SAM.gov directly. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SAM SCR requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria. Select View by entity to see the service contracts for each entity.

4. Next, select Add for the service contract against which you want to create a Service Contract Report.

Each service contract, which meets the FAR Subpart 4.1703 reporting thresholds, is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

• Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous

Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

• Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

7. When you are ready to submit the…