B08 Attachment 0001 - Performance Work Statement Portfolio.pdf

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PWS

Table of Contents

PWS Change Document

PWS

Annex A Maintenance PRS

Annex B Supply PRS

Annex C Transportation PRS

Annex D Environmental Requirements

Annex E Definitions, Acronyms, and Abbreviations

Annex F Publications and Forms

Task/Requirement

Standard

Sampling Method, Lot & Acceptable Quality Level (AQL)

MATERIEL MAINTENANCE – GENERAL

5.1.1

Establish, operate, and manage equipment repair shops, and supporting functions.

Quality: Lateral transfers processed IAW local directives, AR 710-2, DA PAM 710-2-1 and ISM Operating Manual.

Random sampling (shop/activity scheduled periodically)

Lot: All in-process and completed work as well as all existing records and files within the shop or activity undergoing surveillance.

AQL: 95%

5.1.4

Perform technical inspections in accordance with the maintenance request.

Quality: IAW AR 750-1, DA PAM 750-8, applicable LIS publications, installation policies and procedures, external and internal SOPs, and materiel maintenance (COR) guidance.

Random (shop/activity scheduled periodically)

Lot: All in-process and completed work orders, files, logs, and SOPs at time of surveillance.

MATERIEL MAINTENANCE – PROGRAMS/EFFORTS

5.2.1

Perform repairs IAW work request and applicable equipment TMs or equivalent publications.

Quality: Repairs will be IAW the maintenance request and to standards, to include estimated task times, as stated in current equipment Technical Manuals (TMs), Technical Bulletins (TBs), Modification Work Orders (MWOs), Safety of Use Messages (SOUMs), Special Technical Inspection and Repairs (STIRs), other applicable Government technical publications, or OEM equivalent publications when a Government technical publication is not available.

Random sampling

Lot: All in-process and completed work as well as all existing records and files within the shop or activity undergoing surveillance.

5.2.1

Ensure minimum rejection rates for mechanical and electrical repair work completed are met in order to meet first time pass rates.

Quality: IAW AR 750-1, Appendix B-11, paragraphs (a-d)

Random (shop/activity scheduled periodically)

Lot: Equipment that has completed the repair cycle and has been deemed as ready for issue (RFI) back to the customer.

AQL: 97% for mechanical AQL: 98% for electrical

5.2.12

Perform all air conditioning & refrigeration maintenance / repair services.

Quality: IAW40 CFR, Part 82, and applicable state and federal regulations, and the installation environmental regulations and directives. Quality: Special measurement items ordered IAW directive IAW AR 700-84.

Random (shop/activity scheduled periodically)

Lot: All in-process and completed work as well as all existing records and files within the shop or activity undergoing surveillance.

MATERIEL MAINTENANCE SUPPORT

5.3.2

Meet performance metrics found in AR 750-1 for base operations metrics.

Timeliness: Tasks completed within time allowed by the specific equipment publication or within times estimated at work induction or other program standard as designated by Chief, Materiel Maintenance/COR.

Quality: Perform maintenance IAW the maintenance request and to standards, to include estimated task times, as stated in current equipment TMs, TBs, MWOs, SOUMs, STIRs, other applicable government technical publications, or OEM equivalent publications when a government technical publication is not available.

Random (shop/activity scheduled periodically)

Lot: All in-process and completed work as well as all existing records and files within the shop or activity undergoing surveillance.

5.3.8

Maintain, repair, and replace tires on rims.

Quality: IAW TM 9-2610-200-14

Random (shop/activity scheduled periodically)

Lot: The number of line items on receipts processed on the day of surveillance.

5.3.9

Provide wheel alignment support.

Quality: IAW applicable TMs and standards.

Random (shop/activity scheduled periodically)

Lot: All in process and completed work related to replacing front axle components (tie-rod/sway bar).

5.3.10

Perform glass repairs for vehicles.

Quality: Glass shall be installed to original design configurations with seals that are air and watertight.

Random (shop/activity scheduled periodically)

Lot: All in process and completed glass repair work as well as all existing logs and files at time of surveillance.

5.3.11

Perform maintenance and services of sensitive items.

Quality: IAW ASC Supplement 750-1 and AR 750-1.

Monthly

Lot: All parts/items in process

AQL: 100%

5.3.11

Maintain physical security of the Material Maintenance Arms room and sensitive items.

Timeliness: Notify the COR immediately of the discovery of a missing sensitive item or major administrative discrepancy.

Quality: IAW AR 190-11, AR 710-2, AR 750-1, DA PAM 750-8, and local SOPs.

Random (shop/activity scheduled periodically)

Lot: All in process and completed sensitive item work as well as all existing records and files within the shop or activity undergoing surveillance.

5.3.12

Management of Small Arms Repair Parts (SARP).

Quality: IAW ASC Supplement 750-1

Monthly

Lot: All parts in process

ALLIED TRADES

5.4.1

Perform welding, and Non-destructive testing as required.

Timeliness: Work completed IAW time estimates given at work induction.

Quality: Work performed IAW work request and applicable military and industry standards. Welding performed by AWS certified welders; NDI performed by ANSI/ASNT CP-189 certified persons.

Random (shop/activity scheduled periodically)

Lot: All in process and completed welding, as well as all existing logs and files at time of surveillance.

5.4.2

Perform metal machining, and fabrication operations and Non-destructive testing as required.

Timeliness: Work completed IAW time estimates given at work induction.

Quality: Work performed IAW work request and applicable military and industry standards. NDI performed by ANSI/ASNT CP-189 certified persons.

Random (shop/activity scheduled periodically)

Lot: All in process and completed metal machining and fabrication work as well as all existing logs and files at time of surveillance.

5.4.3

Prepare and paint supported equipment and components as required to perform materiel maintenance.

Timeliness: Work completed IAW time estimates given at work induction.

Quality: Work completed IAW AR 750-1, applicable equipment TM and industry standard.

Random (shop/activity scheduled periodically)

Lot: All in process and completed body shop work as well as all existing logs and files at time of surveillance.

5.4.3.1

Operate and maintain Materiel Maintenance paint booths and breathing air machines.

Quality: IAW OSHA 29 CFR 1910-107, AR 200-1

Periodic

Lot: All materiel maintenance paint booths and breathing air machines at time of surveillance.

5.4.4

Perform body repair services.

Timeliness: Work completed IAW time estimates given at work induction.

Quality: Work completed IAW AR 750-1, applicable equipment TM, and industry standard.

Random (shop/activity scheduled periodically)

Lot: All in process and completed body shop work as well as all existing logs and files at time of surveillance.

5.4.5

Perform carpentry tasks required for the repair or modification of any Government owned, tactical or commercial equipment and customer requested fabrication.

Timeliness: Work completed IAW time estimates given at work induction.

Quality: Work completed IAW customer request, applicable equipment TM, military, and industry standard.

Random (shop/activity scheduled periodically)

Lot: All in process and completed carpentry work as well as all existing logs and files at time of surveillance.

REPAIR PARTS AND MATERIEL MANAGEMENT TASKS

5.5.1

Perform shop supply services; use the automated Army supply system as the primary means of attaining materiel.

Quality: IAW AR 750-1, AR 710-2, DA PAM 25-30, AR 725-50, DA PAM 710-2-2; AR 740-1; AR 735-5; AR 710-1; AR 710-3; DA Pam 710-7; AR 710-3, DA Pam 710-2-1; FEDLOG; and LIS user’s manual

Random (shop/activity scheduled periodically)

Lot: All in-process and completed work orders, requisitions, requests, files, records, SOPs, and stockages at time of surveillance.

5.5.6

Manage Standard Pricing (SP) items.

Timeliness: Meet SP turn- in criteria for timeliness of turn-ins.

Quality: IAW DFAS-IN Reg 37-1 Chapter 13, finance & accounting policy, implementation, unserviceable turn-ins, and current army guidance.

Periodic

Lot: The numbers of SP items processed during the period at time of surveillance.

PRODUCTION CONTROL

5.6.1

Operate a production control capability that effectively manages the maintenance workload; provide personnel technically capable of performing all tasks found in the applicable maintenance LIS End User Manual. Operate multiple equipment receiving points; provide order statuses.

Timeliness: Work completed IAW time estimates given at work induction.

Quality: IAW work request, AR 750-1, TM 43-0139, TB 43-0209, and local directives

Random

Lot: All in process and completed work as well as all existing logs and files at time of surveillance

AQL 95%

Task/Requirement

Standard

Sampling Method, Lot & Acceptable Quality Level (AQL)

INSTALLATION SUPPLY AND SERVICES DIVISION (ISSD) – GENERAL

CENTRAL ISSUE FACILITY (CIF)

5.15.1

Process lateral transfers.

Timeliness: Process outbound lateral transfers within 15 working day; Process denials in system within 5 working days inside CIF-ISM.

Quality: Lateral transfers processed IAW local directives, AR 710-2, DA PAM 710-2-1 and ISM Operating Manual.

Random sampling

Lot: The number of lateral transfer documents processed at the time of surveillance.

AQL: 90%

5.15.1

Maintain a suspense file for temporary loans.

Timeliness: Temporary loan files established within 1 hour of completing the issue to the customer.

Quality: Temporary loan files established; Not to be inserted in the ISM system; separate records kept until returned IAW regulation.

Surveillance activity report

Lot: Inspect traffic activity reports submitted.

5.15.2

Support fielding teams (i.e. IOTVs, ACUs, RFI, etc.); upload and assist in reconciliation of RFI into clothing record

Timeliness: Process soldier records and update within 5 working days of scheduled return date.

Quality: CIF to provide three personnel to support RFI fielding, with one of the three being an ISM subject matter expert.

Random sampling

Lot: The number of delinquent accounts at the time of surveillance.

5.15.3

Unserviceable or obsolete OCIE items turned through CIF to shipment to DLADS.

Timeliness: Unserviceable or obsolete OCIE items turned in to DLADS within 15 working days.

Quality: Unserviceable or obsolete OCIE items turned in to DLADS.

Random sampling

Lot: The number of turn-in documents processed at the time of surveillance.

5.15.3

Excess OCIE items reported to Central Management Office (CMO) for redistribution prior to initializing any turn-in action.

Timeliness: Excess OCIE items reported to CMO within 15 working days of discovery that the items are excess.

Quality: Divest of OCIE above four years of supply or IAW End of Life lists provided by CMO policy.

Random sampling

Lot: The number of OCIE LIN’s reported to the CMO at the time of surveillance.

5.15.4

Conduct 100% control check of inventory

Timeliness: Once a quarter to ensure.

Quality: Special measurement items ordered IAW directive IAW AR 700-84.

Random sampling

Lot: The number of accurate locations verified.

5.15.5

Maintain inventory accuracy and Ensure shelf-life is within established parameters 100% of the time.

Timeliness: Process within 3 working days.

Quality: Maintained IAW policy and regulatory guidelines

Random sampling

Lot: The number of records processed the day of surveillance.

AQL: 97%

CLOTHING INITIAL ISSUE POINT (CIIP)

5.16.1

Support the DLA inventory accuracy, ensure accuracy of proper fit, sizing, tailor and alterations.

Timeliness: 1) Maintain Inventory Accuracy

2) Process inbound shipments within 24 business hours

3) Ensure alterations are completed within 5 working days and completed 21 working days before soldier’s graduation

Quality: Maintained IAW policy and regulatory guidelines

Random sampling

Lot: The number of records processed the day of surveillance.

SUBSISTENCE SUPPLY MANAGEMENT OFFICE (SSMO) - RESERVED

CONSOLIDATED INSTALLATION PROPERTY BOOK OFFICE

5.18.1

Maintain property book accountability and supporting documentation on a continuing basis.

Timeliness: LIS generated issue documents closed out daily.

Quality: LIS generated issue documents closed out IAW ADSM 18 Series Manuals and SOP.

Random sampling

Lot: The number of documents closed out on the day of surveillance.

AQL: 98%

5.18.1

Notify hand receipt holders (SLOC) of required inventory review and provide inventory list

Timeliness: Notification no less than 30 calendar days of required inventory review and provide inventory list

Quality: Notify hand receipt holders (SLOC) of required inventory review and provide inventory list IAW local directives, AR 710-2, DA PAM 710-2-1

Random sampling

Lot: The number of required inventory review and inventory list on file at the time of surveillance.

5.18.1

Reconcile on-hand inventory with records, and update hand receipts accordingly

Timeliness: Reconcile/update within 3 working days upon turn-in of inventory report from hand receipt holders

Quality: Reconcile on-hand inventory with records, and update hand receipts accordingly IAW local directives, AR 710-2, DA PAM 710-2-1

Random sampling

Lot: The number of Reconcile on-hand inventory with records, and update hand receipts at the time of surveillance.

5.18.1

Process excess requests upon receipt of valid disposition instructions

Timeliness: Upon receipt of turn-in equipment, process excess removal within 30 working days

Quality: Process excess requests upon receipt of valid disposition instructions IAW local directives, AR 710-2, DA PAM 710-2-1

Random sampling

Lot: The number of Process excess requests upon receipt of valid disposition instructions at the time of surveillance.

5.18.1

Process shortage requests to ensure authorized property is on hand or on order

Timeliness: Reconcile request within 10 working days

Quality: Process shortage requests to ensure authorized property is on hand or on order IAW local directives, AR 710-2, DA PAM 710-2-1

Random sampling

Lot: The number of Process shortage requests to ensure authorized property is on hand or on order at the time of surveillance.

5.18.1

Process lateral transfers

Timeliness: Upon request, post or accept transfer within 3 working days

Quality: Process lateral transfers IAW local directives, AR 710-2, DA PAM 710-2-1

Random sampling

Lot: The number of Process lateral transfers at the time of surveillance.

5.18.1

Process "found on installation" property

Timeliness: Post to property book within working 7 days

Quality: Process "found on installation" property IAW local directives, AR 710-2, DA PAM 710-2-1

Random sampling

Lot: The number of Process "found on installation" property at the time of surveillance.

5.18.1

Catalog non-standard equipment

Timeliness: Upon receipt of equipment, request non-standard LIN within 1 working day

Quality: Catalog non-standard equipment IAW local directives, AR 710-2, DA PAM 710-2-1

Random sampling

Lot: The number of Catalog non-standard equipment at the time of surveillance.

5.18.1

Process adjustment documents

Timeliness: Upon receipt of complete/accurate Financial Liability Investigations of Property Loss (FLIPL) - provide document number within 24 hours; Statement of Charges and AAR within 5 working days

Process adjustment documents IAW local directives, AR 710-2, DA PAM 710-2-1

Random sampling

Lot: The number of Process adjustment documents at the time of surveillance.

5.18.1

Provide printouts of current hand receipts for supported units and activities as requested

Timeliness: Copies of hand receipts provided within 8 hours of request.

Quality: Copies of hand receipts provided IAW AR 710-2.

Random sampling

Lot: The number of printouts provided at the time of surveillance.

5.18.1

Request/order non-expendable items.

Timeliness: Order within 3 working days (dependent on customer funding availability)

Quality: Request/order non-expendable items IAW local directives and AR 710-2& DA PAM 710-2-1.

Random sampling

Lot: The number of requisitions processed on the day of surveillance.

5.18.1

Reconcile open supply requests with Supply Support Activity (SSA)

Timeliness: Conduct on a monthly basis

Quality: Reconcile open supply requests with Supply Support Activity (SSA) IAW local directives and AR 710-2.

Random sampling

Lot: The percentage of Reconcile open supply requests with Supply Support Activity (SSA) at the time of surveillance.

5.18.1

Document all non-expendable/major end item acquisitions

Timeliness: Post received item to the property book within 3 working days

Quality: Document all non-expendable/major end item acquisitions IAW local directives and AR 710-2.

Random sampling

Lot: Documents of all non-expendable/major end item acquisitions at the time of surveillance.

5.18.1

Inventory and document Total Package Fielding/force modernization support equipment

Timeliness: (1) Document shortages immediately; (2) Post received items to the property book within 3 working days

Quality: Inventory and document Total Package Fielding/force modernization support equipment IAW local directives and AR 710-2.

Random sampling

Lot: Inventories and documents for Total Package Fielding/force modernization support equipment at the time of surveillance.

5.18.1

Set-up fiduciary accounts for Government furnished property (GFP)

Timeliness: Set-up accounts within 3 working days of contract start date (COR provides GFP annex to PBO)

Quality: Set-up fiduciary accounts for Government furnished property (GFP) IAW local directives and AR 710-2.

Random sampling

Lot: The number of Set-up fiduciary accounts for Government furnished property (GFP) at the time of surveillance.

5.18.1

Notify Commander's Representative for pick-up of non-expendable dedicated items

Timeliness: Notify within 3 working days of item arrival

Quality: Notify Commander's Representative for pick-up of non-expendable dedicated items IAW local directives and AR 710-2.

Random sampling

Lot: The number of Notify Commander's Representative for pick-up of non-expendable dedicated items at the time of surveillance.

5.18.1

Review turn-ins for (1) compliance IAW contractual obligations (such as with Government furnished property (GFP)), (2) serviceability, and (3) correct inventory amount; and post to the property book

Timeliness: Upon receipt of complete and accurate documentation and associated equipment, post within 3 working days

Quality: Review turn-ins IAW local directives and AR 710-2.

Random sampling

Lot: The number of reviewed turn-ins at the time of surveillance.

5.18.1

Maintain a file of customer signature cards for supported units/activities.

Timeliness: Signature cards updated within 10 business days of expiration.

Quality: Signature cards maintained IAW local directives, AR 710-2, and DA Pam 710-2-1.

Surveillance activity checklist

Lot: Inspect all signature cards maintained at the time of surveillance.

AQL: 99%

5.18.2

Ensure that the warehouse is safe, fire-hazard free and free of debris, trash and other hazards at all times.

Timeliness: Inspect the warehouse daily

Quality: The warehouse is safe, fire-hazard free and free of debris, trash and other hazards IAW local directives, AR 710-2, and DA Pam 710-2-1.

Surveillance activity checklist

Lot: Inspect the warehouse at the time of surveillance.

INSTALLATION SUPPLY SUPPORT ACTIVITY (RETAIL SUPPLY SVCS)

5.19.1

Maintain a file of customer signature cards for supported units/activities.

Timeliness: Signature cards updated within 10 business days of expiration.

Quality: Signature cards maintained IAW local directives, AR 710-2, and DA Pam 710-2-1.

Surveillance activity checklist

5.19.1

Maintain a voucher register for Found on Installation (FOI) items.

Timeliness: Document numbers assigned from the voucher register the same day the FOI is discovered.

Quality: Register maintained IAW local directives, AR 710-2, and DA PAM 710-2-2.

Random sampling

Lot: The number of document numbers assigned from the register at the time of surveillance.

5.19.1

Process DLADS withdrawal documents.

Timeliness: DLADS withdrawals processed the same day received.

Quality: DLADS withdrawals processed IAW AR 710-2 and local directives.

Random sampling

Lot: The number of DLADS withdrawal documents processed at the time of surveillance.

5.19.1

Perform inventory adjustment functions for annual, cyclic, and special (sensitive items and weapons) inventories, and location surveys.

Timeliness: IAR’s processed within 2 days of notification of requirement.

Quality: IAR’s processed IAW AR 710-2, AR 735-5, and local directives.

Random sampling

Lot: The number of IAR’s processed at the time of surveillance.

5.19.1

Screen turn-in documents for redirect to DLADS.

Timeliness: Turn-in documents screened within 1 business day.

Quality: Turn-in documents processed IAW DA PAM 710-2-2 and local directives.

Random sampling

Lot: The number of documents processed at the time of surveillance.

AQL: 90 %

5.19.1

Process warehouse denials.

Timeliness: Warehouse denials processed within 1 business day.

Quality: Warehouse denials processed IAW AR 710-2, GCSS-A manuals, ADSM-18-L1Y-AJT-ZZZ-EM, and local directives.

Random sampling

Lot: The number of warehouse denials processed at the time of surveillance.

5.19.1

Report excess CL VII vehicles, trailers and construction equipment.

Timeliness: Excess CL VII items reported within 1 business day of report of excess.

Quality: Excess CL VII items reported and kept in a suspense file until disposition instructions are received IAW GCSS-A Manual ADSM-18-LIY-AJT-ZZZ-EM.

Surveillance activity checklist

Lot: Inspect all CL VII items reported at the time of surveillance.

AQL 90%

5.19.1

Prepare a Supply Discrepancy Report (SDR) SF 364, for discrepancies of shortage, damages, or overages of shipments received.

Timeliness: SDRs prepared and processed within 3 business days after discovery of damages or discrepancies.

Quality: SDRs prepared IAW DA PAM 25-30 and local directives.

Random sampling

Lot: The number of SDRs processed at the time of surveillance.

5.19.1

Perform causative research and annual, cyclic, and special (sensitive items and weapons) inventories and location surveys.

Timeliness: Causative research completed within 2 days of notification of requirement.

Quality: Causative research conducted IAW AR 710-2, AR 735-5, and local.

Random sampling

Lot: The number of Causative researches processed at the time of surveillance.

5.19.2

Process DODAAC transactions to the LOGSA Army Central Service Point.

Timeliness: DODAAC transactions processed to LOGSA within 2 business days of receipt of request.

Quality: DODAAC transactions processed IAW AR 725-50.

Random sampling

Lot: The number of DODAAC transactions processed at the time of surveillance.

5.19.2

Notify requesting activity in writing when DODAAC transactions have been completed.

Timeliness: DODAAC memos forwarded to requesting activity within 1 business day of completion of transaction.

Quality: Requesting activity notified IAW AR 725-50.

Random sampling

Lot: The number of DODAAC memos processed at the time of surveillance.

5.19.3

Process receipt documents.

Timeliness: Shipments received, inspected and inventoried daily.

Quality: Receipt documents processed IAW DA PAM 25-30, AR 710-2, and local directives.

Random sampling

Lot: The number of receipt documents processed at the time of surveillance.

5.19.3

Process Central Receiving Point (CRP) receipts.

Timeliness: Receipt documents processed within 1 business day.

Quality: Turn-in documents processed IAW DA PAM 710-2-2 and local directives.

Random sampling

Lot: The number of receipts processed at the time of surveillance.

5.19.3

Maintain customer signature cards, DA form 1687 for issues from the CRP.

Timeliness: Signature cards updated within 10 business days of expiration.

Quality: Signature cards maintained IAW AR 710-2 and local directives.

Surveillance activity checklist

5.19.3

Notify customer upon receipt of “Push Shipments” that items are ready for pick up.

Timeliness: Customer notified within 1 business day.

Quality: Push shipments annotated in a log book with the date received, unit/activity recipient name, and phone number, date contacted IAW AR 710-2.

Random sampling

Lot: The number of push shipments annotated in the logbook at the time of surveillance.

5.19.4

Operate and maintain the FEDEX PowerShip 2 system.

Timeliness: Express Packages prepared and processed within 2 business days of receipt.

Quality: Turn-in documents processed IAW FEDEX PowerShip instructions.

Random sampling

Lot: The number of Express Packages shipped at the time of surveillance.

5.19.4

Maintain a logbook recording FEDEX tracking numbers.

Timeliness: Tracking numbers recorded daily in the logbook.

Quality: Tracking numbers maintained in the logbook IAW DA PAM 710-2-2 and local directives.

Random sampling

Lot: The number of FEDEX tracking numbers logged at the time of surveillance.

5.19.4

Maintain source document files for FEDEX documentation.

Timeliness: Documents filed with no more than a 2 day backlog.

Quality: Documents filed IAW AR 710-2 and local directives.

Random sampling

Lot: The number of documents filed on the day of surveillance.

5.19.4

Submit daily summary transmittal and keep on file for verifying FEDEX billing invoices.

Timeliness: Transmittals submitted daily.

Quality: Summary transmittals submitted IAW FEDEX PowerShip instructions.

Random sampling

Lot: The number of transmittals processed on the day of surveillance.

5.19.5

Perform a monthly Arms Room inventory.

Timeliness: Arms Room inventory completed by the end of the last business day of the month.

Quality: Conduct inventory of all CCI and sensitive equipment IAW AR 710-2, AR 735-5, and DA PAM 710-2-1.

Surveillance activity checklist

Lot: Inspect all items listed on the most recent inventory at the time of surveillance.

5.19.5

Process turn-ins for small arms.

Timeliness: Turn-ins of small arms processed and excess reported within 4 duty hours of receipt.

Quality: Turn-ins of small arms processed IAW AR 710-2 and local directives.

Surveillance activity checklist

Lot: Inspect all small arms turn-in documents processed at the time of surveillance.

5.19.5

Receive sensitive/special controlled items (i.e. rifles, carbines, machine guns, pistols, fire control equipment, missile training equipment, night vision goggles, devices, and unclassified/classified COMSEC material).

Timeliness: Receipts processed the same day items are received.

Quality: Receipt documents processed IAW AR 710-2, DA PAM 710-2-1, AR 190-11, and local directives.

Surveillance activity report.

Lot: Inspect all sensitive/special controlled item receipt documents processed at the time of surveillance.

5.19.5

Provide Packing and Crating services of shipments of weapons and COMSEC items.

Timeliness: Turn-in items packaged within 1 business day

Quality: Turn-in items packaged IAW DA PAM 710-2-2 and local directives.

Random sampling

5.19.5

Ensure that serial numbers for sensitive items are recorded on turn-in documents.

Timeliness: Turn-in documents screened within 1 business day.

Quality: Turn-in documents processed IAW ADSM-18-LIY-AJT-ZZZ-EM and local directives.

Random sampling

Lot: The number of sensitive item turn-ins processed at the time of surveillance.

5.19.5

Provide Packing and Crating services.

Timeliness: Shipments processed within 2 business days of receiving shipping instructions.

Quality: Shipments processed IAW instructions received from the NICP.

Random sampling

Lot: The number of shipment documents processed on the day of surveillance.

5.19.5

Process turn-in documents.

Timeliness: Turn-in documents processed within 1 business day of receipt.

Quality: Turn-in documents processed IAW AR 710-2, DA PAM 710-2-1, DA PAM 710-2-2, and local directives.

Random sampling

Lot: The number of turn-in documents processed on the day of surveillance.

5.19.6

Perform care of supply in storage (COSIS).

Timeliness: Perform required inspections that identify discrepant packaging within the required cyclic times or by the Stock Readiness Program.

Quality: IAW Stock Readiness Program Business Rules, AR 710-2, AR 740-3, DA PAM 700-32, DODM 4140.27, MIL-STD-2073-1, and local directives.

Random sampling

Lot: Number of COSIS inspections performed within the established timeframes.

5.19.6.1

Determine crating and packaging requirements for storage.

Timeliness: Determination made the same day received.

Quality: Determination made IAW Stock Readiness Program Business Rules, AR 740-3, 2 MIL-STD-2073-1, DA PAM 700-32, and local directives.

Random sampling

Lot: The number of determinations completed documents at the time of surveillance.

5.19.6.1

Package turn-ins for redirect to DLADS or to depot.

Timeliness: Turn-in items packaged within 1 business day.

Quality: Turn-in items packaged IAW MIL-STD-2073-1, DA PAM 700-32, AR 740-3, and local directives.

Random sampling

5.19.8

Perform repairs and scheduled preventive maintenance on Supply Division’s forklift fleet and associated equipment.

Timeliness: Repairs and scheduled preventive maintenance actions performed daily.

Quality: Repairs and scheduled preventive maintenance actions performed IAW local SOPs.

Random sampling

Lot: The number of PM actions performed at the time of surveillance.

5.19.8

Prepare and process DA form 2407 (work orders) for vehicle/equipment repair.

Timeliness: DA form 2407’s prepared for vehicles and equipment by COB next business day.

Quality: DA form 2407’s prepared for vehicles and equipment IAW AR 710-2.

Random sampling

Lot: The number of DA 2407’s processed at the time of surveillance.

5.19.8

Report excess CL VII vehicles, trailers and construction equipment.

Timeliness: Excess CL VII items reported within 1 business day of report of excess.

Quality: Excess CL VII items reported and kept in a suspense file until disposition instructions are received IAW LIS Manual ADSM-18-LIY-AJT-ZZZ-EM.

Surveillance activity checklist

Lot: Inspect all CL VII items reported at the time of surveillance.

AQL 90%

HAZARDOUS MATERIAL (HAZMAT)

5.20.1

Print Safety Data Sheet (SDS) and attach to each individual MRO for HAZMAT.

Timeliness: SDS produced and attached daily.

Quality: SDS printed and attached to MRO’s IAW directive IAW AR 710-2.

Random sampling

Lot: The number of SDS printed and attached at the time of surveillance.

5.20.1

Turn-in and remove empty hazardous material containers.

Timeliness: Process within 5 business days after items become available for turn-in.

Quality: Ensure hazardous material containers are not stored in the HMCP that should be turned-in.

Random sampling

Lot: The number of items found in warehouse that should have been turned-in.

5.20.3

Process turn-ins for stock that shelf life has expired or became unserviceable in storage.

Timeliness: Process turn-in within 1 business day of identification of items for turn-in.

Quality: Turn-in processed to evacuate items identifies.

Random sampling

Lot: The number of items found in warehouse that should have been turned-in.

5.20.4

Issue items to customers from stock.

Timeliness: Issue items within with-in 1 business day of receipt.

Quality: Ensure items are documented and customer signs receipt.

Random sampling

Lot: The number of lines issued within 1 business day.

5.20.4

Process request for stock and for customer immediate use.

Timeliness: Process request within 1 business day or items reaching reorder point in warehouse.

Quality: Request processed thru approving authority to obtain funding approval to requisition within 1 business day of request or items reaching reorder point.

Random sampling

Lot: The number of requisitions processed within 1 business day.

FUEL OPERATIONS

5.21.1

Maintain at least the required levels of fuel for peacetime storage and war reserves.

Quality: Ensure required levels are maintained in accordance with AR 710-2.

Random sampling

Lot: Amount of required fuel at any given time.

AMMUNITION SUPPLY SERVICES

5.22.1

Receive ammunition and process receipts.

Timeliness: Receipt of ammunition processed within 2 duty hours of delivery appointment.

Quality: Receipt of ammunition processed IAW DA PAM 710-2-2, DOD 4500.9-R, Part 2, and local directives.

Random sampling

Lot: The number of ammo receipts processed at the time of surveillance.

AQL: 96%

5.22.1

Inspect commercial vehicles delivering ammunition and complete DD form 626 (Motor Vehicle Inspection) prior to their entry into the ASP.

Timeliness: Vehicles inspected prior to entry to ASP.

Quality: All vehicles inspected prior to entry to the ASP and discrepancies noted IAW AR 710-2.

Random sampling

Lot: The number of DD form 626’s processed at the time of surveillance.

5.22.1

Prepare manual Ammunition Stores Slip (DA form 3151-R).

Timeliness: Stores Slips prepared within 1 duty day.

Quality: Stores Slips prepared IAW internal SOP.

Random sampling

Lot: The number of Stores Slips prepared at the time of surveillance.

5.22.1

Process Request for Issue of Ammunition (DA form 581).

Timeliness: Requests for issue of ammo accepted and processed at the time of receipt.

Quality: Requests for issue of ammo accepted and processed IAW 700-2, DA PAM 710-2-1, and local directives.

Random sampling

Lot: The number of DA form 581’s processed on the day of surveillance.

5.22.1

Inspect military unit vehicles using Motor Vehicle Inspection (DD form 626) and verify unit driver’s licenses are valid and annotated to reflect the driver.

Timeliness: Military unit vehicles inspected prior to entry to the ASP.

Quality: Unit vehicles inspected and driver’s license endorsed IAW local directives.

Random sampling

Lot: The number of DD form 626’s processed at the time of surveillance.

5.22.1

Conduct ammunition surveillance inspections and classify for serviceability; reclassify munitions showing deterioration to appropriate Condition Code.

Timeliness: Perform surveillance inspections at specified intervals and unit turn-ins at time of receipt. Cyclic inspections are performed IAW commodity command directives. Classify ammunition according to condition.

Quality: Duties are performed by contractor surveillance inspectors under the guidance of a Quality Assurance Specialist (Ammunition Surveillance) (QASAS). Ammunition inspections are conducted IAW DA PAM 710-2-1, SB 742-1, and SOPs.

Random sampling

Lot: Percent of surveillance inspections conducted IAW mandated policies and regulations.

5.22.1

Process Ammunition Inspection Records (DSR) (DA Form 3022-R) (ACR) (DA Form 2415).

Timeliness: Ammo Inspection Records processed in Munitions History Program (MHP) by COB daily.

Quality: Ammo Inspection records maintained in MHP IAW AR 702-12 and SOP.

Random sampling

Lot: The number of Ammo Inspection Records processed at the time of surveillance.

5.22.1

Perform required inventories.

Timeliness: Inventories of ammunition performed.

Quality: Ammunition inventories performed IAW AR 710-2.

Surveillance activity checklist

Lot: Inspect the most recent inventories performed at the time of surveillance.

5.22.1

Process turn-in documents.

Timeliness: Turn-in documents processed prior to the customer departure daily.

Quality: Turn-in documents processed IAW local directives.

Random sampling

Lot: The number of turn-in documents processed at the time of surveillance.

5.22.1

Perform conductive footwear tests.

Timeliness: Conductive footwear will be tested at the time of issue and daily before use.

Quality: Conductive footwear tests performed IAW DA PAM 385-64 and TB 385-4.

Surveillance activity checklist

Lot: Inspect all conductive footwear tests performed at the time of surveillance.

5.22.1

Reconcile issue document against LIVE munitions & RESIDUE turn-ins.

Timeliness: Complete reconciliation process within 5 working days from end of training event and/or test event as annotated on the DA Form 581.

Quality: Reconcile all unit documentation within SAAS-Mod.

Random sampling

Lot: The number of turn-in documents processed at time of receipt.

5.22.2

Post receipt of munitions.

Timeliness: Post documents in SAAS-MOD within 24 hours of receipt.

Quality: Post receipt of munitions to the stock record account (SRA) IAW DA PAM 710-2-2, chapter 24, 50 a-i.

Random sampling

Lot: The number of posted documents to records within 24 hours of receipt.

5.22.3

Maintain a Command Oriented Arms, Ammunition, and Explosives (AA&E) Security Screening, and Evaluation Record, (DA Form 7281).

Timeliness: Ensure DA 7281 is completed and updated IAW AR 190-11.

Quality: DA 7281 records are properly completed and available for review.

Semi-annual check

Lot: The number of posted documents to records within 24 hours of receipt.

5.22.4

Train A&E Employees IAW DA PAM 385-64, AMC Reg. 350-4, ALARACT Messages, and other training deemed necessary by Government.

Timeliness: Ensure all required training is completed prior to employee performing A&E duties.

Quality: All required training and certification certificates are reviewed by KO/COR prior to employee performing A&E duties.

Random sampling

Lot: All required training and certifications complete prior to employee performing A&E duties.

5.22.5

Perform surveillance Damage-in-Transit (DIT)/Receipt Inspections (RI); Reclassify munitions to appropriate condition code according to severity of damage.

Timeliness: A DIT/RI is performed at time of receipt and can be conducted ICW vehicle inspection; Inspector signs DD Form 1348 to reflect DIT/RI and munitions are properly classified.

Quality: All DIT/RI performed at time of receipt. Discrepancies and reclassification noted IAW AR 702-12 and surveillance SOPs.

Random sampling

Lot: The number of DD Form 1348’s processed at time of surveillance.

5.22.5.1

Under technical guidance of the QASAS, conduct required inspections of the stockpile and surveillance of unit turn-ins.

Timeliness: Ensure all inspections are conducted IAW SB 742-1 and other applicable TM criteria and surveillance of unit turn-ins (live and residue) is provided.

Quality: Inspections are conducted IAW SB 742-1 and other applicable TM criteria. Surveillance of unit turn-ins (live and residue) conducted to ensure proper segregation of ammunition residue and live ammunition.

Random sampling

Surveillance of unit turn-ins conducted during all unit turn-ins (live and residue).

5.22.6

Demil selected ammunition residue, components, packing, inert, and dummy ammunition items.

Timeliness: Selected ammunition residue, components, packing, inert and dummy ammunition items are demiled before transportation to the landfill or issue to DLA Disposition Services.

Quality: Maintain a log on quantities by type of item demiled and transportation to the landfill or DLA Disposition Services monthly to ensure items are not stored over one month IAW AR 710-2, AIS Manual, SAAS-MOD, and local SOP.

Random sampling

Lot: The number of items disposed/demiled at the time of surveillance.

5.22.6

Conduct PC&H (packing, crating, & handling) for shipment of munitions IAW individual technical drawings.

Timeline: Munitions shipped RDD w/o customer noted damage in transit.

Quality: Perform 100% of the time IAW CFR 49 and individual technical drawings.

Random sampling

Lot: The Shipping Discrepancy Reports (SDRs) against number of shipments.

5.22.6.1

Process ammunition suspension and restriction notices.

Timeliness: Ammunition suspension and restriction notices input into SAAS-MOD the same day received.

Quality: Ammunition suspension and restriction notices received and input into SAAS-MOD and maintained on file IAW TB 9-1300-385.

Surveillance activity checklist

Lot: Inspect all suspension and restriction notices received and filed at the time of surveillance.

5.22.6.2

Prepare and mark light boxes and non-standard packs.

Timeliness: Light boxes and non-standard packs processed and issued on day of scheduled pick up.

Quality: Light boxes and non-standard packs processed IAW FORSCOM Reg 700-4, MIL-STD-129 series, Marking for Shipment, and Storage.

Random sampling

Lot: The number of light boxes and non-standard packs processed on the day of surveillance.

5.22.6.2

Prepare and mark all light boxes and non-standard packs IAW CFR 40, MIL-STD-129 Series and AMC regulations and drawings.

Timeliness: Ensure all light boxes and non-standard packs are configured IAW applicable regulations.

Quality: All light boxes and non-standard packs are properly marked IAW aforementioned publications.

Daily spot check of light boxes and non-standard packs as they are created during unit turn-ins and/or unit issues.

Lot: All light boxes and non-standard packs created during unit turn-ins and/or unit issues.

5.22.6.3

Process Ammunition Transfer Records (ATR’s) (DA form 4508).

Timeliness: Ammo Transfer Records processed by COB daily.

Quality: Ammo transfer records maintained in a central control register IAW TM 743-200-1.

Random sampling

Lot: The number of ammo transfer records processed at the time of surveillance.

5.22.6.4

Maintain and update the Signature Card File (DA Form 1687) IAW DA PAM 700-16 and applicable ALARACT Messages.

Timeliness: Quarterly review of all on-hand signature cards.

Quality: All signature cards on-hand will be reviewed to ensure that only the most current and properly filled out signature cares are maintained on file at the ASP. ASP will contact those units who need to provide an updated signature card.

Random Sampling

Lot: All signature cards on-hand will be reviewed.

5.22.6.4

Maintain and update a signature card file (DA form 1687).

Timeliness: Signature cards updated within 10 business days of expiration.

Quality: Signature cards maintained and updated IAW DA PAM 710-2-1 and HQDA Memorandums (dated 20 March 2015 & 13 May 2015).

Surveillance activity checklist

5.22.6.6

Accept ammunition from installation commander's amnesty program and ammunition found on installation (FOI).

Timeliness: Amnesty turn-ins must be posted to the accountable records within 24 hours of processing at the ASP.

Quality: Turn-in completed IAW AR 710-2, chapter 40.

Random sampling

Lot: Complete amnesty turn-in at time of receipt.

5.22.6.6

Accept ammunition turned in under the provisions of the AE amnesty program IAW DA PAM 700-16 and AR 190-11.

Timeliness: Accept all amnesty or found on installation ammunition upon notification.

Quality: All ammunition turned in under the amnesty program is exempt from the 24-hour advance turn-in notification and will be picked up on the SRA; no turn-in documentation is necessary.

Random Sampling

Lot: All ammunition turned in under the AE amnesty program will be accepted.

FOOD SERVICE EQUIPMENT - RESERVED

Task/Requirement

Standard

Sampling Method, Lot & Acceptable Quality Level (AQL)

TRANSPORTATION - GENERAL

5.26.3

Provide reports and statistical data

Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete

Surveillance activity report

Lot: Inspect reports submitted per quarter.

PERSONAL PROPERTY OPERATIONS

5.27.1

Provide disposition instructions to current DPM contractor for shipments on-hand after expiration of previous DPM contract period.

Timeliness: Disposition documents will be completed prior to the 180th day following the end of the current contract.

Quality: Disposition instructions for shipments on-hand after the end of contract period will be complete and accurate.

Surveillance activity report

All shipment remaining after expiration of current contract at time of surveillance.

5.27.1

Process Incentive Payments and Reimbursements.

Timeliness: Payments and reimbursements will be submitted to the Government rep, within 3 business days of receipt.

Approved payments and reimbursements will be forward to BMO daily and to DFAS weekly.

Quality: Incentive payments and reimbursements will be accurately prepared using applicable government rates in effect at the time of the move and a complete copy will be provided to QAE upon request.

Weights will be entered accurately and completely into AIS.

Random sampling

Each reimbursement completed at time of surveillance.

5.27.1

Statement of Accessorial Services performed.

Timeliness: Submit 619 receipt from TSP statement of accessorial services performed will be submitted to government rep, within 5 business days of receipt and to QAE upon request.

Quality: Shipment documents will correspond to the appropriate shipment record.

Random sampling

Lot: Each statement of accessorial services performed at time of surveillance.

5.27.1

Process payments for additional services.

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

5.27.1

Process certified NTS quarterly invoices from TSP.

Timeliness: Invoices will be submitted to the appropriate DFAS and BMO within 3 business days of receipt from Government representative.

Quality: NTS Quarterly invoice will be accurate, current, and complete.

Random sampling

Lot: Each invoice in process or completed at time of surveillance.

5.27.1

Statement of Accessorial Services performed

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

5.27.2

Counsel customers

Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled IAW DTR Part IV, and/or service guidance. Copy will be provided to QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

5.27.2

Counsel personnel on entitlements and procedures for pickup, delivery and/or storage of personal property/household goods

Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Random sampling

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time; percent counseled within 1 hour of appointment time.

5.27.3

Provide Specialized, Expedited Assistance for Sensitive circumstances

Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

5.27.4

Route and award personal property shipments for pick up.

Timeliness: Personal Property will be routed and awarded prior to pick up date in shipment application.

Quality: IAW DTR Part IV requirements

Random sampling

Lot: Each shipment or storage lot offered for acceptance.

5.27.6

Prepare shipment applications and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

5.27.9

Collect Excess Costs.

Timeliness: DD 139 prepared within the same week excess costs are discovered / determined; approved 139 will be submitted to DFAS as required. DD1131 prepared in the same week monies are received; submitted to Government rep, for deposit weekly.

DD Form 139 or DD Form 1131 will be prepared and maintained completely and accurately. Provide a copy to QAE upon request.

Random sampling

Lot: Collection forms completed at time of surveillance.

5.27.9

Process request for extension of travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Random sampling

Lot: Each extension in process or completed at time of surveillance.

5.27.9.1

Process change in destination Requests.

Timeliness: Initiate tracer action Diversions: Initiate diversion immediately upon notice of change in destination.

Delivery from SIT/DPM Warehouse: Coordinate the release from warehouse within 5 days of receipt of request for shipment.

Quality: Certificates of diversion, Certificates for Long Delivery-Out-of-SIT, and DPM reshipment instructions prepared, completed, approved and distributed accurately and completely and a complete copy will be provided to QAE on request.

Random sampling

Lot: Each change In destination in process or completed at time of surveillance.

PASSENGER MOVEMENTS - RESERVED

MOTOR POOL OPERATIONS

5.29.1

Control & Account for GSA vehicles, keys, and credit cards report loss/abuse

Timeliness: By COB daily notify COR upon discovery.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

5.29.1

Maintain hand receipts on GSA vehicles

Timeliness: Hand receipts updated annually, as a minimum.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

5.29.1

Pick up and deliver vehicles

Timeliness: Vehicles pickup within (5) business days when notified.

Quality: Pick up & delivery to designated area.

Random sampling

Lot: Each vehicle requiring pickup and delivery completed at time of surveillance.

5.29.1

Maintain a copy of justification on each motor vehicle utilized for official use and notify users when it is due to expire excluding LSEV.

Timeliness: Annually

Quality: Justification must meet the requirements of AR 58-1.

Random sampling

Lot: GSA vehicle justifications prepared each year.

5.29.3

Receive requests for motor transportation

Timeliness: Requests reviewed and submitted to government rep, by COB.

Quality: Requests are complete and accurate prior to government rep, manual or telephonic approval.

Random sampling

Lot: Each request for motor transportation completed at time of surveillance.

5.29.3

Inspect & dispatch GSA vehicles and GSA credit cards

Timeliness: Vehicle inspected at time of dispatch and upon return. LSEV inspected and dispatch quarterly. FORSCOM decal affixed prior to initial dispatch

Quality: Inspection shall be performed accurately

Random sampling

Lot: Each GSA vehicle dispatch in process or completed at time of surveillance.

5.29.4

Operate buses and other non-tactical vehicles

Timeliness: To meet mission…