Attachment_0006_-_SSS_Quality_Assurance_Surviellance_Plan.pdf

Quality Assurance Surveillance Plan Security Support Services (SSS)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. INTRODUCTION

1.1 This Quality Assurance Surveillance Plan (QASP) is program-specific and designed to provide monitoring, inspecting, and reporting of contractor performance under this contract. The Government reserves the right to survey all services called for in the contract Performance Work Statement (PWS) to determine whether or not the performance objectives and goals were met. The QASP is not a substitute for Quality Control by the Contractor. All costs associated with reperformance are the responsibility of the Contractor. The Government reserves the right to choose the inspection methods to implement the QASP and to vary the inspection methods utilized during the work, without notice to the Contractor. A combination of methods for inspections will be used.

1.2. The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

2. SURVEILLANCE PROCEDURES.

2.1. Performing Surveillance. Actual surveillance must be done as stated in this Performance Plan. Surveillance includes planning surveillance, observing, documenting, and resolving performance issues discovered through surveillance.

2.2. Observing Contractor Performance. The Contracting Officer

Representative (COR) must inspect task performance by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, or otherwise inspecting the task or its results to determine whether or not the performance meets the standards contained in the contract.

2.2.1. The Performance of Work Statement lists specific military standards as the acceptable level of performance for functions required in the PWS or Task Order. Where such standards are mandated, the COR will use these standards in his or her surveillance.

2.2.2. Historically, the most common serious incidents related to PSC’s are associated with mis-handling of weapons. The COR is encouraged to use the dry-fire drills in Annex D, TC 3-22.9 to evaluate the proper training of PSC personnel in weapons handling.

2.2.3. The most serious incidents related to PSCs involves inappropriate use of force. For Performance Objective 3 (Graduated Use of Force) the COR will use scenario based questioning to assess whether personnel understand when force may be necessary and the procedures for identifying when force should be escalated and de-escalated.

2.3 Documenting Surveillance.

2.3.1. Documentation is required to record, evaluate, and report contractor’s performance using the attached Surveillance Report (SR).

This documentation provides the Contracting Officer (CO) with contractor status as it applies to the performance criteria. Every effort should be made to make this report to the CO as accurate as possible. The COR is required to maintain accurate records of the contractor’s performance and keep the CO informed of all data pertaining to contractor status.

Documenting surveillance is of major importance to the total process of surveillance. The CO cannot properly administer the contract without documentation of actual surveillance. The SR will be provided to the CO on a monthly basis along with the submission of the DD 250.

2.3.2. All documentation resulting from surveillance must be made part of the contract file. The COR must retain any and all surveillance documentation in their COR files for the life of the contract. Should COR responsibilities be shifted to another individual, the new COR shall be responsible for the maintaining of the historical and current COR files.

Additionally, the COR shall submit an attached COR Monthly Surveillance Summary Report (COR MSSR) documentation/reports to the CO to include all SR’s and applicable documentation for that billing cycle concurrent with the submission of the DD 250.

3. SURVEILLANCE METHODS FOR SERVICES SUMMARY ITEMS. The COR will review documentation and/or observe accomplishment of single or multiple Performance Objective(s) to ensure that particular Performance Standard(s) are being met as per the Services Summary (SS). There are multiple methods to employ when accomplishing surveillance. The methods used for this contract shall be; 1) Periodic Surveillance, and 2) Random Inspection, and 3) 100% Inspection. Regardless of the particular method employed, the COR must document each surveillance as it is conducted.

3.1. Periodic Surveillance. COR personnel are to be objective, fair, and consistent in evaluating contractor personnel. Periodic surveillance can be accomplished on a weekly (i.e., twice per week), monthly, quarterly, daily basis, depending on the criticality, frequency, complexity, etc of the service being assessed. Whichever period we use, it must be remembered, the goal of the Government is to conduct the minimal amount of surveillance that is necessary to ensure the Government receives the service it has contracted for.

3.2. Random Inspection. Random Inspection can be accomplished by performing surveillance of a (n) Performance Objective(s) on a non-predictable basis and/or random frequency. Again, the goal of the Government is to conduct the minimal amount of fair and objective surveillance that is necessary to ensure the Government receives the service it has contracted for.

3.3. One Hundred Percent (100%) Inspection/Surveillance. One Hundred Percent Inspection is inspecting a Performance Objective every time it occurs.

3.4 Customer Feedback. Contractor performance will be based on Customer Complaints. All complaints must be validated.

4.. SERVICES SUMMARY (SS).

PERFORMANCE OBJECTIVE

PWS

PARAGRAPH

PERFORMANCE

STANDARD

METHOD OF

SURVEILLANCE

1. Ensure that all employees comply with applicable guidance, instructions, and general orders issued by the Theatre commander or his/her representative.

2. Ensure that all employees are properly trained and qualified for the designated position prior upon and during arrival into theatre.

3. Develop clear procedures for Graduated Force Response (GFR) and ensure that all personnel are fully trained in these procedures throughout performance of contract

4.1

3.1.; 3.8

3.5

Zero Deviation

Monthly Inspection (2 days to correct deficiency)

Review of training records

Scenario based evaluation (random personnel)

4. Ensure that contractor is fully mission capable twenty-four

(24) hours per day; seven (7)

5.1 95% yearly success rate

Random Inspection, Customer Feedback (2 days days per week, 365 days per year to correct

5. Compliance with recurring reporting requirements.

6. Compliance with property, logistics and weapons reporting requirements.

10.0

2.1

10.0

95% success rate per month

Inspection IAW

CDR SOP

7. Compliance with Mobilization and Demobilization requirements.

6.2 and 6.3 Zero Deviation

100% Inspection

IAW CDR SOP

and Customer Feedback (48 hours to correct deficiency)

8. Ability to provide various types of Protective Security Services.

9. Ability to maintain contract compliance.

2.0

4.0

Zero Deviation

100% Inspection IAW CDRs SOP and Customer Feedback, (48 hours to correct

5. PROCEDURES FOR SURVEILLANCE OF NON-SS ITEMS. Non-SS items are any provision/requirement stipulated in the PWS, but not included in the SS.

Non-SS items may be evaluated as necessary by the COR to ensure contractor is in compliance with the PWS. Random Inspection and Periodic Surveillance are the usual methods of surveillance for non-SS items. The use of sound judgment by the COR is necessary when evaluating non-SS items. Compliance or non-compliance of Non-SS times will be documented by the COR and will be treated as normal surveillance in terms of filing and reporting.

6. UNACCEPTABLE PERFORMANCE/REPERFORMANCE PROCEDURES.

6.1. The COR will document all findings of surveillance, both positive and negative. Should the contractor fail in performing any objective, the COR will identify the issue on the spot with the appropriate contractor representative.

The COR will complete the surveillance report for that particular task and allow the contractor to respond to the negative find in writing. The contractor will need to respond to the issue in writing by: 1) providing a reason for the failure,

2) provide immediate corrective actions the contractor shall employ to remedy the issue, and 3) identify long term corrective actions to prevent recurrence.

6.2. Deficiencies shall not exceed the performance thresholds cited in the SS for each performance objective. If any of the services do not conform to contract requirements, in accordance with the FAR 52.212-4, “Contract Terms and Conditions—Commercial Items”, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount.

6.3. Should the contractor’s representative disagree with and dispute the COR’s findings, that opinion should be identified in writing in lieu of the 3 responses as identified in Paragraph 6.1 of QASP. The contractor shall identify in writing the reason for the disagreement with COR and then that report shall be forward to the KO for further action.

6.4. Documented unacceptable, as well as acceptable, performance information will be included when assessing the contractor’s overall performance which will be used to determine future contract actions with that company (i.e. exercising of options, determining contractor responsibility, past performance for future awards, etc.).

7. DISPUTE RESOLUTION. The Government’s policy is to try and resolve all contractual issues in controversy at the KO’s level. Reasonable efforts should be made to resolve controversies prior to the submission of a claim. Agencies are encouraged to use Alternate Dispute Resolution (ADR) to the maximum extent practicable. See Federal Acquisition Regulation (FAR) parts 33.204 Policy through 33.214 ADR.

Intentionally Left Blank

SURVEILLANCE REPORT

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. NAME OF CONTRACT

4. CONTRACTING OFFICER

REPRESENTATIVE

SIGNATURE, PRINTED NAME, AND DATE

5. COR PHONE 6. COR EMAIL

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES

THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY OR

PWS PARAGRAPH

ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF

DEFICIENCY BOX WAS CHECKED)

10. METHOD OF

SURVEILLANCE USED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR

NON-CONCUR

12. CORRECTIVE ACTION

ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE: 1) REASON FOR FAILURE, 2) IMMEDIATE

CORRECTIVE ACTION TAKEN AND

3) LONG TERM CORRECTIVE ACTION(S) TO PREVENT RECURRENCE OF COR

CITED DEFICIENCY OR 1) REASON FOR

DISAGREEANCE WITH COR.

III. ACTION CORRECTED (SURVEILLANCE REPORT

CONT.)

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

16. CONTRACTOR REPRESENTATIVE REMARKS

Monthly Surveillance Summary Report (Attach All Surveillance Reports In Monthly Period)

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. NAME OF CONTRACT

4. CONTRACTING OFFICER

REPRESENTATIVE

SIGNATURE, PRINTED NAME, AND DATE

5. COR PHONE 6. COR EMAIL

I. PERFORMANCE VALIDATION

7. THE CONTRACTOR HAS MET ALL THE

REQUIREMENTS OF THE CONTRACT.

8. THE CONTRACTOR HAS NOT

MET ALL THE

REQUIREMENTS OF THE

CONTRACT.

9. SUMMARY OF OBSERVATIONS, POSITIVE AND NEGATIVE: (Use Continuation Sheets as Necessary)

10. ACTIONS TAKEN TO REMEDY DISCREPANCIES, IF ANY NOTED: (Use Continuation Sheets as Necessary)