Attachment 0019 - PWS Annex C Transportation PRS.pdf

Annex C - Transportation PRS

Task/Requirement Standard Sampling Method, Lot & Acceptable Quality Level (AQL)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data

Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete

Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.2 Counsel customers

Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled IAW DTR Part IV, and/or service guidance. Copy will be provided to QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

AQL: 99%

5.27.2 Counsel personnel on entitlements and procedures for pickup, delivery and/or storage of personal property/household goods

Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Random sampling

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time;

percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.3 Provide Specialized, Expedited Assistance for Sensitive circumstances

Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.6 Prepare shipment applications and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

AQL: 95%

5.27.9 Process request for extension of travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Random sampling

Lot: Each extension in process or completed at time of surveillance.

AQL: 90%

5.27.9.1 Arrange Shipping or Storage

Timeliness: The service order will be completed IAW DTR.

Renewals/renegotiations will be completed 1-15 October of each year.

Default/Transfer completed IAW RSMO guidance.

Quality: NTS is offered IAW DTR.

Surveillance Activity Report

Lot: Inspect new service order

AQL: 99%

5.27.9.1 Monitor and review SIT shipments; coordinate with responsible PPSO/JPPSO and customer, when required

Timeliness: SIT shipments will be monitored.

Owners and TSP will be notified IAW, with DPS, DTR, and PART IV standards.

Quality: DD form 1857, complete and accurate. Workload data will be provided to QAE on request.

Random sampling

Lot: Each shipment in SIT beyond 90 calendar days at time of surveillance.

AQL: 95%

PASSENGER MOVEMENTS

5.28.1 Process Individual/Family passenger movement requests.

Timeliness: Requests will be processed and completed to meet passenger’s departure and arrival requirements.

Quality: Mode of travel will be based on individual/family travel requirements and entitlements.

Random sampling

Lot: Passenger movement requests in process, or completed at time of surveillance.

AQL: 97%

5.28.1 Process overseas travel requests.

Timeliness: Port calls and changes processed to meet customers travel requirements.

Quality: Port call request or orders processed accurately and completely.

Random sampling

Lot: Each port call request being processed, or completed at time of surveillance.

AQL: 97%

5.28.1 Prepare port call request

Timeliness: Port call requests processed to meet customers travel requirements.

Quality: Port call requests to CTO for commercial airline travel will be processed completely and accurately.

Random sampling

Lot: Each port call request In process or completed at time of surveillance.

AQL: 97%

FLEET MANAGEMENT OPERATIONS

5.29.1 Schedule for Maintenance of GSA vehicles.

Timeliness: Users notified 5 business days prior to scheduled maintenance date

Quality: Scheduled maintenance performed.

Surveillance activity checklist

Lot: Each GSA vehicle requiring maintenance completed at time of surveillance.

AQL: 95%

5.29.4 Operate buses and other non-tactical vehicles

Timeliness: To meet mission requirements.

Quality: Vehicles operated safely.

Random sampling

Lot: Each special mission requirement completed at time of surveillance.

AQL: 99%

UNIT MOVEMENTS

CARGO MOVEMENTS

ARRIVAL/DEPARTURE AIRFIELD CONTROL GROUP (A/DACG)

CONTAINER YARD OPERATIONS

RAIL OPERATIONS