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ATTACHMENT 0006 Amendment 0001
LABOR CATEGORY DESCRIPTIONS
| Labor Category |
| Education Level |
| Degree in (Preferred) |
| Minimum years of Experience |
| Experience Substitute for Education Level |
| Sample Description of Work performed |
| Program Manager |
| Bachelor’s Degree |
| Business or Accounting |
| Seven (7) years of progressive experience in design and development, five (5) years management and supervision of substantive hardware/software development, and five (5) years systems analysis. |
| Fifteen (15) years of field experience in program management |
| Oversees the operational planning, establishment, execution, and evaluation of a multifaceted program consisting of a set of closely related projects. Oversees the fiscal, schedule, scope, operational, administrative and resource management of the program. Serves as the principal representative of the program to external entities; provides day-to-day technical/professional guidance and leadership as appropriate. Certifications: Project Management Institute's Project Management Professional (PMP) certification. |
| Project Manager * |
| Bachelor’s Degree |
| Information Technology |
| Eight (8) years of experience. |
| Ten (10) years of field experience in information technology and management |
| Provides project supervision and management for major program activities. Manages and directs technical project/program personnel to ensure objectives are met with top quality and levels of performance. Manages large projects involving multifunctional tasking and substantial complexity. |
| Senior Systems Architect |
| Bachelor’s Degree |
| Information Technology |
| Eight (8) years of experience in design and system analysis, current operating systems, software internals and data manipulation techniques and languages. |
| Ten (10) years of field experience in information technology |
| Directs the design of databases to store, secure, select, and retrieve information in a logical, orderly manner. Ensures that designed systems provide sufficient controlled avenues for access to and update of the database. Ensures the currency, accuracy, and integrity of the data. Oversees the design and maintenance of the data dictionary and retrieves transactions to ensure correct implementation and usage of the database. |
| Quality Assurance Analyst |
| Bachelor’s Degree |
| Information Technology or Engineering |
| Five (5) years experience. |
| Eight (8) years of field experience in the quality assurance field |
| Serves as the focal point for maintaining the quality of contract deliverables. Develops plans and guidelines for quality assurance, instructs project staff in the principles of quality management and the specifics of quality programs for projects and tasks, and works with project leadership to implement quality assurance procedures. Leads independent quality review teams for project and task deliverables and prepares reports and delivers briefings on the quality status of deliverables. |
| Sr. Subject Matter Expert (SME) I |
| Bachelor’s Degree |
| Information Technology or Engineering |
| Fifteen (15) years experience. Knowledgeable in concepts, practices, and procedures within the field |
| Twenty (20) years of specialized experience in information technology or engineering |
| Works independently under general guidelines or objectives. Possesses advanced technical and managerial skills; fully knowledgeable and experienced in all aspects of a program or functional area. Has experience or extensive knowledge with the processes and procedures relative to the functional area. Coordinates, reviews and supervises work of assigned staff. Reviews/oversees the preparation of all related documentation. Conducts program reviews, meetings, etc. |
| Subject Matter Expert (SME) II |
| Bachelor’s Degree |
| Information Technology or Engineering |
| Ten (10) years experience. Knowledgeable in concepts, practices, and procedures with the field |
| Fifteen (15) years of specialized experience in information technology or engineering |
| Works independently under general guidelines or objectives. Possesses advanced technical and managerial skills. Has experience or extensive knowledge with the processes and procedures relative to the functional area. Coordinates and reviews work of assigned staff. Reviews/oversees the preparation of all related documentation. Conducts meetings, etc. |
| Subject Matter Expert (SME) III |
| Bachelor’s Degree |
| Information Technology or Engineering |
| Five (5) years experience. Knowledge in concepts, practices, and procedures within the field |
| Ten (10) years of specialized experience in information technology or engineering |
| Works under general guidelines established by supervisor; receives overall instructions on specific assignment objectives, features, possible solutions, etc. Assistance is furnished on unusual problems and work is reviewed for consistency and completeness. |
| Senior Program Support Specialist |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Eight (8) years experience. |
| Ten (10) years of field experience in information technology, business or engineering |
| Provides project support services for a broad range of activities to include but not limited to assisting |
Program Manager in supervision. May supervise others and possibly function as a manager on small task orders and performs other duties as assigned.
| Program Support Specialist |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Ten 10 years of field experience in information technology, business, or engineering |
| Provides project support services for a broad range of activities to include but not limited to assisting |
Program Manager in review of project, configuration management, scheduling, training & development and preparation of training materials, technical writing/editing, graphics design, and maintenance/support in the area of web and multimedia technology.
| Senior Analyst |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Ten (10) years of field experience in business, information technology, or engineering |
| Applies developed skills and knowledge of techniques in a specific professional, scientific/engineering, or technical area. Under general supervision, performs a variety of assigned tasks including analysis, evaluation, troubleshooting, and preparation of procedures and documentation. |
| Analyst |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Three (3) years experience. |
| Seven (7) years of field experience in business, information technology, or engineering |
| Analyzes environment in the areas of business management, financial management, scheduling, critical path analysis, support requirements, and performs other related analysis activities. |
| Business Process Reengineering Spec. |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Ten (10) years experience. |
| Fifteen (15) years of field experience in business, information technology, or engineering |
| Review existing programs, projects, initiatives, and assist the client in interpreting the data for effective results and movement to the planning stage. |
| Sr. Data/ Configuration Management Specialist |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Seven (7) years experience. |
| Ten (10) years experience. |
| Prepares, integrates, installs and tests equipment. Under minimal direction, responsible for effectively tracking, logging, categorizing, and maintaining documented changes made against the accepted baseline(s) standards. Develops, distributes, and tracks all change packages resulting from approved Configuration Control Board action. Provides daily support and direction to staff as to change status requirements, deadlines, and problems. |
| Data/ Configuration Management Specialist |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Seven (7) years experience. |
| Prepares, integrates, installs and tests equipment. Under minimal direction, responsible for effectively tracking, logging, categorizing, and maintaining documented changes made against the accepted baseline(s) standards. Develops, distributes, and tracks all change packages resulting from approved Configuration Control Board action. Provides daily support and direction to staff as to change status requirements, deadlines, and problems. |
| Technical Writer/Editor |
| Bachelor’s Degree |
| Communications |
| Three (3) years experience. |
| Five (5) years experience. |
| Designs, writes, creates, maintains, and updates technical documentation, user's guides, system manuals, and other documents. . |
| Graphics Specialist |
| Bachelor’s Degree |
| Computer Science |
| Two (2) years experience. |
| Five (5) years experience. |
| Develops visual representations of information, data or knowledge which is capable of being used anywhere where information needs to be explained quickly or simply, such as in signs, maps, journalism, technical writing, and education. |
| Sr. System Administrator* |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Ten (10) years experience. |
| Fifteen (15) years experience. |
| Provides assistance to users in accessing and using business/computer systems. Monitors and supports computer processing. Coordinates input, output, and file media. Distributes output and controls computer operation. |
| System Administrator |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Ten (10) years experience. |
| Supervises and manages the daily activities of configuration and operation of logistical business/computer systems. Optimizes system operations and resource utilization and performs system capacity analysis and planning. |
| Sr. Application Dev Engineer * |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Ten (10) years experience. |
| Fifteen (15) years experience. |
| Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency. Provides technical direction to programmers to ensure program deadlines are met. |
| Applications Dev Engineer |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Ten (10) years experience. |
| Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency. Provides technical direction to programmers to ensure program deadlines are met. |
| Programmer |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Seven (7) years experience. |
| Ten (10) years experience. |
| Applies basic knowledge of programming techniques. Develops program specifications for writing and testing programs. Develops, modifies and maintains assigned software according to specifications. Develops test data, performs thorough testing and corrects faulty code to ensure compliance with specifications. Documents programs according to Government standards and procedures. |
| Jr. Programmer |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Three (3) years experience. |
| Five (5) years experience. |
| Applies basic knowledge of programming techniques. Develops program specifications for writing and testing programs. Develops, modifies and maintains assigned software according to specifications. Develops test data, performs thorough testing and corrects faulty code to ensure compliance with specifications. Documents programs according to Government standards and procedures. |
| SR Database Management Spec |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Ten (10) years experience. |
| Fifteen (15) years experience. |
| Provides highly technical expertise in the use of DBMS. Evaluates and recommends available DBMS products to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications. |
| Database Management Spec |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Ten (10) years experience. |
| Provides highly technical expertise in the use of DBMS. Evaluates and recommends available DBMS products to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications. |
| Training Specialist |
| Bachelor’s degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Ten (10) years experience. |
| Prepares appropriate training materials including course outlines, background materials, training aids, course manuals, workbooks, handouts, exercises, and course critique forms. Shapes these materials to the audience, including classroom students, Web-based students, and trainers. Demonstrates excellent interpersonal skills and written and oral communication skills. |
| Help Desk Manager |
| Bachelor's degree |
| Business, Information Technology, or Engineering |
| Six (6) years experience. |
| Ten (10) years experience. |
| Responsible for ensuring the timely process through which problems are controlled; includes problem recognition, research, isolation, resolution and follow-up steps. |
| Help Desk Specialist |
| Bachelor's degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Seven (7) years experience. |
| Responsible for ensuring the timely process through which problems are controlled; includes problem recognition, research, isolation, resolution and follow-up steps. |
| Hardware Specialist |
| Bachelor’s Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Seven (7) years experience. |
| Reviews computer systems in terms of machine capabilities and man-machine interface. Prepares reports and studies concerning hardware. |
| SR Network Engineer |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Seven (7) years experience. |
| Ten (10) years experience. |
| Performs LAN/WAN design and implementation support and deployment of network and security technologies. Installs, configures, and operates networks in highly complex environments and acts as lead for others doing these tasks. |
| Network Administrator |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Ten (10) years experience. |
| Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. |
| Senior Industry/ Functional Area Specialist |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Six (6) years experience. |
| Ten (10) years experience. |
| Responsibilities: Recognized for understanding and communicating common best practices for the industry. Utilize a knowledge base to create conceptual business models and to point out relevant issues and considerations in selecting application software packages, such as those provided by ERP vendors. . |
| Senior Enterprise Application Product Expert |
| Bachelor’s Degree |
| Information Technology or Engineering |
| Fifteen (15) years experience. Knowledgeable in concepts, practices, and procedures within the field |
| Twenty (20) years of specialized experience in information technology or engineering |
| Recognized for in-depth knowledge of a specific product or families of enterprise applications, such as ERP products, and associated applications interface technologies. Utilizes technical area expertise to assess the operational and/or functional baseline of an organization as specifically associated with the product's functional components. Works with information technology professionals to provide insight and advice to senior managers and executives, concerning the strategic direction and applicability of enterprise-based product capabilities. Takes a lead role in contributing to the development of standards and best practices surrounding the use of enterprise products and applications. |
| Enterprise Application Product Associate |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Two (2) years experience. |
| Five (5) years experience. |
| Works primarily in ERP client/server enterprise applications. Develops application tables, panels and reports for projects. Contributes knowledge of processes and procedures associated with enterprise applications. Applies functional knowledge to design and customization of workflow systems that provide seamless integration for client/server applications and external interface. Performs business and technical analyst functions and/or modeling to support the delivery of technical and business solutions based on enterprise applications (ERP products based). |
| Senior Enterprise Application Business/ Architectural Expert |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Eight (8) years experience. |
| Fifteen (15) years experience. |
| Leads and directs large teams with diverse functional and technical disciplines to include enterprise architects, systems engineers, business analysts, and network engineers. Works directly with senior executives of the enterprise to consult, coach, and advise on strategy, business alignment, enterprise architecture, information technology solutions, and the associated impact on the organization and its stakeholders. Coordinates resolution of highly complex problems and tasks, selling new ideas and concepts in support of operational goals and objectives. Provides technical and analytical guidance to enterprise architecture team. Integrates and translates complex concepts into tactical action plans. Directs high-level enterprise architecture analysis. |
| Senior Enterprise Application Analyst/ Designer |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Eight (8) years experience. |
| Fifteen (15) years experience. |
| Design, development, testing and evaluation of computer based systems and analysis and design of business applications on complex, large-scale systems, including experience in data base management concepts. Knowledge of state-of-the-art storage and retrieval methods is required, as well as the ability to formulate specifications for computer programmers to use in coding, testing, debugging of computer software. Develop plans for ADP systems from project inception to conclusion. Defines the problem, and develops system requirements and program specifications, from which programmers prepare systems documentation programs, and tests. |
| Enterprise Application Analyst/ Designer |
| Bachelor's Degree |
| Business, Information Technology, or Engineering |
| Five (5) years experience. |
| Ten (10) years experience. |
| Design, development, testing and evaluation of computer based systems and analysis and design of business applications on complex, large-scale systems, including experience in data base management concepts. Knowledge of state-of-the-art storage and retrieval methods is required, as well as the ability to formulate specifications for computer programmers to use in coding, testing, debugging of computer software. Develop plans for ADP systems from project inception to conclusion. Defines the problem, and develops system requirements and program specifications, from which programmers prepare systems documentation programs, and tests. |
| Senior Enterprise Application Modeler/ Developer |
| Bachelor's Degree is required. |
| Business, Information Technology, or Engineering |
| Six (6) years experience. |
| Ten (10) years experience. |
| Provides for systems development and data base administration groups the future business strategies as seen from a data point of view. Assists with the analysis of enterprise information system baseline and perform a “gap analysis” between the baseline, the user operational requirements and the operating capability of enterprise application product sets. Also perform business and technical designer functions, including making contribution to both the business and technical architecture components of the enterprise solution, supporting industry/functional area/business process specialists and experts, supporting architecture/ product/ technology specialists and experts, and review/assess enterprise solution products for accuracy and consistency. |
| Enterprise Application Modeler/ Developer |
| Bachelor's Degree is required. |
| Business, Information Technology, or Engineering |
| Four (4) years experience. |
| Eight (8) years experience. |
| Support the delivery of technical and business solutions based upon enterprise applications (ERP products based), and working independently to develop enterprise-based programs of medium to high complexity. |
* Labor Categories marked with an asterisk are to be considered Key Personnel