ATTCH_1_Picatinny_ARDEC_IT_Support_Services_PWS-Task_1-20Jun16.doc

P11PERFORMANCE WORK STATEMENT

eNOVA Support Services Task 1

1. Objectives/Scope:

To maintain and sustain the eNOVA system. The eNOVA portal requires contractor support in the areas that provide programmatic, systems engineering, development, training, software, systems analysis, maintenance, and management services.

2. Background:

eNOVA was implemented as a strategic initiative to modernize and transform all operational areas at ARDEC. eNOVA is the local Enterprise Resource Planning system which is essentially a program-wide software system that all business, from finance to product data, is funneled through. eNOVA is currently based on an SAP platform.

Current Software Environment. For summary purposes, the software that is currently in use and supported by ARDEC IT Enterprise:

Windows 2008, 2012

BBP: SAP CRM 4.0

BOBJ: 4.1

PLM ECC: EHP6

BW: SAP NW 7.4 SP12

CUA: SAP NW 7.0 EHP1

PI: 7.1 SP08 Oracle Databases – 11.2.0.4

PI: 7.4 Java Oracle 12.1.0.2

ARIS: 9.7 on Oracle DB – 11.2.0.4

Content Server: 6.5, MaxDB

Portal: SAP Netweaver 7.4- on Oracle 11.2.0.4

SLD: SAP Netweaver 7.4 on Oracle 11.2.0.4

SOLMAN: 7.1 SP 13

SAP SRM 7.0 EHP1

SAP CRM 4.0

SAP ECC 6.0 EHP7

SAP NW 7.5

3. Applicable Documents:

DI-MGMT-81596

Contractor Administrative Space

DI-MGMT-80227

Contractor’s Progress, Status and Management Report

DI-ADMN-81505

Report, Record of Meeting/Minutes

4. Requirements:

4.1 Enterprise Application Support Services: The Contractor shall design, build and sustain application programs to enable the development and integration of Enterprise applications. The Contractor shall perform the day-to-day application sustainment, management and administration of the SAP applications in Production, QAS, and Development

4.2 The Contractor shall provide application configuration, design, programmatic, test and implementation services to support business functions within the ARDEC environment.

4.3 The Contractor shall provide knowledge transfer services, documentation analysis, system maintenance, system testing and verification, gap analysis, preparation of System Development Life Cycle (SDLC) documents, and provide input for creation and modification of training.

4.4 The contractor shall create and/or update documents that are required to support the SDLC methodology. The Contractor shall provide this technical documentation to the Program Manager (PM) as part of compliance with the SDLC. The Government will coordinate acceptance, changes, and review of these documents with the Contractor directly as part of the SDLC milestone review process

4.5 The Contractor shall review SDLC system documentation for all interfaces determine accuracy and completeness, as directed by the government. SDLC process documentation includes milestone exit and entrance criteria, functional and technical specifications, process flow diagrams, test scripts, and configuration artifacts.

4.6 The Contractor shall support unit, system integration and regression testing to verify documented system capability and operation.

4.7 The Contractor shall provide qualified resources for sustainment and knowledge transfer purposes. Resource areas include but are not limited to:

4.7.1 Process Integration (PI) Sustainment Support. PI sustainment support includes the monitoring, enhancement and optimization of external interfaces.

4.7.2 BI/BW/BOBJ Sustainment Support. Business Intelligence (BI) / Business Warehouse (BW) will provide the capability to aggregate, distribute and present actionable information at the Enterprise level utilizing the Business Objects front end application and SAP Master Data Management components as the backend data repository.

4.7.3 Workflow Sustainment Support. SAP Business Workflow provides a number of tools for defining and analyzing workflows as well as for monitoring operations. SAP Business Workflow is also used to respond to errors and exceptions in other, existing business processes.

4.7.4 SAP Portal Support. SAP NetWeaver Portal is the platform for running Web Dynpro applications or custom java applications created by SAP or custom designed for connecting to some ERP functionality.

4.7.5 Configuration Management Support. The contractor shall provide ongoing support to the configuration management process, which includes: unit testing and integration testing with Subject Matter Expert (SME), configuration identification, configuration and change control, configuration status accounting, configuration verification, and documentation and records management.

4.7.6 BASIS Support: The contractor shall support installation, administration, configuration, updates, patches, migration, troubleshoot any technical problems on SAP, and manage all the daily operations for SAP landscape.

4.7.7 Training Support. Training: The contractor shall provide training support to all sectors of the ARDEC IT Enterprise user community. The contractor shall assist ARDEC to determine training requirements, develop course outlines, develop curriculums, technical manuals, training materials and conduct training to support fielding of ARDEC IT Enterprise managed projects which includes, but are not limited to, SF 182, Asset Management and Employee/Manager Self Service (ESS/MSS).

4.7.8 Help Desk: The contractor shall provide Help Desk support for Level II and Level III tickets, Help Desk support includes accounts management support to users for meSpace Portal, SharePoint, Windchill and Webcenter access. Help Desk maintains the HR mini master and ORG chart which is used extensively by eNOVA specific functions like Training, Telework, 1297 OCONUS routing, ESS/MSS, Contract Offloading, PAF etc.

4.8 System Engineering: The contractor shall perform systems engineering IT technical specifications for projects to ensure that the software support environment is compatible with all physical, functional, and technical ancillary project interfaces, which includes SOMARDS, GFEBS, DTS, NEC and ATAAPS.

4.9 The contractor shall maintain, at the SAP level, all ARDEC IT Enterprise systems per DoD and Army regulations to ensure Information Assurance (IA) compliance, high availability and optimal performance.

4.10 The contractor will develop new projects and/or modules in a variety of software projects to include, but not be limited to, WindChill, Oracle, SAP, and SharePoint.

4.11 The contractor shall provide software license management.

5.

Deliverables:

In addition to the applicable requirements, the contractor shall provide the following deliverables and reports.

5.1 The contractor shall bring problems or potential problems affecting performance to the attention of the COR as soon as possible. Verbal reports will be followed up in the monthly status report .

5.2 The contractor shall provide monthly reports to contractor format, which will include but not limited to, accomplishments, problem areas, planned objectives and invoices submitted (DI-MGMT-80277 - Monthly Status Report). Reference paragraph 4.4.

5.3 The contractor shall prepare and deliver Contractor Roster (DI-MGMT-81596 - Contractor Administrative Space).

5.4 Post Award Conference shall be required per DI-ADMN-81505 within 30 days of award.

6.

General Information 6.1 This is a Firm Fixed Price contract, and the period of performance shall be twelve (12) months from date of contract award.

6.2 Performance will take place at ARDEC, Picatinny Arsenal, NJ.

6.3 Government Furnished Equipment/Materials/Facilities: The Government will provide adequate physical work space and will furnish: desk, phone, computer equipment (to include all necessary hardware & software), an electronic mail (e-mail) account, use of the Government telephone, facsimile machine, copier usage, as required by this position.

7.

Security For Official Use Only Information (FOUO) and Controlled Unclassified Information (CUI): The Contractor shall be capable of accessing, handling, receiving, and storing UNCLASSIFIED documents, equipment, hardware, and test items, using the applicable standards of FOUO information.

7.1 AR 25-2 defines the security standards that must be followed in order to mitigate potential adverse effects on Army functions and operations. It is anticipated that offer’s support staff will be comprised of a mixture of IT I, IT II, and IT III designations in accordance with AR 25-2.

7.2 All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Anti-Terrorism (AT) Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 5 days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

7.3 Contractor and all associated subcontractor employees shall comply with applicable installation, facility, and area commander installation and/or facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

7.4 The contractor and all associated subcontractors shall brief all employees on the local iWATCH program [training standards provided by the requiring activity Anti-Terrorism Officer (ATO)]. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

7.5 All contractor employees with access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS) at the commencement of services, and must successfully complete the DOD Information Assurance Awareness training prior to access to the information systems and then annually thereafter.

7.6 Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of reporting for duty. All contractor employees must complete annual OPSEC awareness training.

7.7 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

7.8 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

7.9 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

7.10 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer.

8. Point of Contact

Contracting Officer Representative (COR)

Kathleen Rzeszotarski

RDAR-EIK

Bldg 93

Picatinny Arsenal, NJ 07806-5000

973-724-9530 kathleen.o.rzeszotarski.civ@mail.mil

9. Attachments

8.1 Performance Requirements Summary/ Quality Assurance Surveillance Plan (PRS/QASP):

PERFORMANCE REQUIREMENTS SUMMARY/QUALITY ASSURANCE SURVEILLANCE PLAN

Measure Performance Standard

Acceptable Performance Level

(APL)

Method of Surveillance Compliance (Exceeded, Met or Partially Met)

Completeness

Quality Each report must be generated within 7 business days after close of each month.

Must be 100% complete at the time of submittal to the Government unless the deliverable is marked “draft” for review prior to final submittal

All reports will be submitted electronically and contain no errors unless marked draft.

100% Compliance

Technical

Review

Completeness

Quality The contractor shall provide report no later than 5 business days after close of the month.

Documentation should include all accomplishment, activities and progress in support of subject project. In addition, projected plans, issues, and financial data.

Reports and documentation should be comprehensive, precise and clearly stated and submitted in the required format.

100% compliance.

Technical Review

COR Review

5.3 Contractor Administrative Space

The contractor shall prepare and deliver Contractor Roster, within 10 days of contract award:

(1) Name of Contractor

(2) Contract Number (including the task order number, if applicable)

(3) Start date and end date of contract

(4) Names of contractor personnel occupying administrative space at Picatinny

(5) The Building number the contractor personnel occupy.