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Requirements USCA25Q0260 Attachment 2 Amendment 0001
| The quoter must include a copy of a completed version of this Attachment clearly demonstrating compliance with all requirements to be considered for award. | | | | |
| Name of Quoter: | | | | |
| Name of Product Quoted: | | | | |
| Please complete the below checklist by placing an "X" in the appropriate Yes or No box indicating if your proposed training course fulfills each of the listed requirements. | | | | |
| Item # | REQUIREMENTS: | YES | NO | Vendor Notes |
| 2.1 | General Requirements |
| 1 | 3 user accounts for posting and monitoring service |
| 2 | Cloud-based dashboard(s) |
| 3 | Assistance with account setup, including creating/refining effective searches |
| 4 | Customer support during regular business hours - Normal business hours (8:00 AM to 5:00 PM ET, Monday through Friday),with responses to questions to be provided no later than the next business day. |
| 2.2 | Social Media Monitoring Requirements |
| 1 | Ability to integrate with a social Customer Relationship Management Model (CRM) for better engagement with customers, gaining insights and personalized services |
| 2 | Ability to listen to feedback and respond quickly |
| 3 | Ability to capture insights with ease |
| 4 | Ability to transition easily from another social media platform |
| 5 | Ability to access information on social media mentions in real (or near-real) time on X, YouTube, LinkeIn, Instagram, Facebook, TikTok, Reddit, Threads, Bluesky, Mastodon and Telegram. |
| 6 | Sophisticated and customizable search queries based on one or more of the following: |
custom keywords boolean search queries automated search terms/trending topics
| 7 | Ability to track U.S. judiciary-related topics (both previously known and new) while weeding out false positives (e.g. state, local, or foreign court systems). |
| 8 | Ability to add additional filters on existing searches for more targeted searches and specific date ranges |
| 9 | Ability to track trend analysis track conversations concerning an organization, campaigns and sentiment over time |
| 10 | Ability to dig deeper into analytics, spot trends, obtain analytics and create reports |
| 2.3 | Social Media Publishing |
| 1 | Ability to plan and schedule social media posts across different social media platforms simultaneously |
Posting platforms include X, YouTube, and LinkedIn
| 2 | Ability to share posts in advance with external stakeholders for approval |
| 3 | Ability to add alt text to images and multi-media |
| The quoter must provide descriptive detail of how they meet each requirement to support that their platform meets the requirement. |
Administrative Office of the U.S. Courts