TAB_-_01_SOLICITATION_TIRMS16R00002_R-2_02-11-16.pdf

TIRMS-16-R-00002

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

Multiple Requisitions

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

TIRMS-15-R-00002

6. SOLICITATION ISSUE

DATE

2016-01-13 05:00:00.0

7. FOR SOLICITATION

INFORMATION

CALL:

a. NAME

YVETTE A TERRELL

b. TELEPHONE NUMBER (No collect calls) 4698010788

8. OFFER DUE DATE/

LOCAL TIME

2016-03-18 10:00 AM CST

9. ISSUED BY CODE 12155 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE:0

100% FOR

IRS, Midstates Procurement, OS:A:P:B:M 4050 Alpha Rd, 1045NDAL, 9th Flr, Rm 930 SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOSB PROGRAM

Dallas , TX 75244-4203 HUBZONE SMALL BUSINESS EDWOSB NAICS: 238220

YVETTE A TERRELL 4698010788 Email: yvette.a.terrell@irs.gov SERVICE-DISABLED VETERAN

OWNED SMALL BUSINESS 8(A) SIZE STANDARD: 0

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER DPAS

(15 CFR700)

13b. RATING

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE

8882 16. ADMINISTERED BY CODE 12155

Internal Revenue Service 4050 Alpha Road Dallas , TX 75244-4203

YVETTE A TERRELL 4698010788

IRS, Midstates Procurement, OS:A:P:B:M 4050 Alpha Rd, 1045NDAL, 9th Flr, Rm 930 Dallas , TX 75244-4203

17a. CONTRACTOR/

CODE FACILITY

18a. PAYMENT WILL BE MADE BY CODE 8882

OFFEROR CODE

To All Offerors

Internal Revenue Service 4050 Alpha Road Dallas , TX 75244-4203

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED. SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

DIRECT ALL QUESTIONS REGARDING THIS

SOLICITATION TO CONTRACT SPECIALIST YVETTE

TERRELL @ 469-801-0788 Email: Yvette.a.terrell@irs.gov

SERVICE CONTRACT ACT APPLIES SEE ATTACHED WD

15-2515 (Rev. 1) first posted on www.wdol.gov on 12/08/15

CONTRACT TYPE: FIRM FIXED PRICE IDIQ NAICS - 238220

BASES FOR AWARD BEST VALUE

NOTE: TE - 5 IS ATTACHED SEPERATELY DUE TO VOLUME

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4, FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. OFFER

DATED . YOUR OFFER ON SOLICITATION (BLOCK 5).

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT)

30c. DATE SIGNED

31b NAME OF CONTRACTING OFFICER (TYPE OR PRINT)

31c. DATE SIGNED

X

X X

TIRMS16R00002

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE (US$)

24.

AMOUNT (US$)

(CONTINUE)

0001 Base Year CLINS 0001 – 0005 - Basic Services as state in Paragraph 2.2 of 12.00 MO __________ __________ the PWS

0002 Facility Operations as stated in paragraph 12.00 MO __________ __________

3.1 of the PWS

0003 Building System Water Treatments in 12.00 MO __________ __________ paragraph 3.2 of the PWS

0004 Service Calls in paragraph 3.3 of the PWS 12.00 MO __________ __________

0005 Preventive Maintenance in para 3.4 of the PWS 12.00 MO __________ __________

1001 Option Year 1 CLIN 1001 – 1005 - Basic Services as state in Paragraph 2.2 of 12.00 MO __________ __________

1002 Facility Operations as stated in paragraph 12.00 MO __________ __________

1003 Building System Water Treatments in 12.00 MO __________ __________

1004 Service Calls in paragraph 3.3 of the PWS 12.00 MO __________ __________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER

34. VOUCHER NUMBER 35.AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT

COMPLETE PARTIAL FINAL

37. CHECK NUMBER

PARTIAL FINAL

38. S/R ACCOUNT

NUMBER

39.S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42.a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42.c DATE REC’D (YY/MM/DD)

42d. TOTAL CONTAINERS

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE (US$)

24.

AMOUNT (US$)

(CONTINUE)

1005 Preventive Maintenance in para 3.4 of the PWS 12.00 MO __________ __________

2001 Option Year 2 – CLINS 2001 – 2005 Basic Services as state in Paragraph 2.2 of 12.00 MO __________ __________

2002 Facility Operations as stated in paragraph 12.00 MO __________ __________

2003 Building System Water Treatments in 3.50 MO __________ __________

2004 Service Calls in paragraph 3.3 of the PWS 12.00 MO __________ __________

2005 Preventive Maintenance in paragraph 3.4 of 12.00 MO __________ __________

3001 OPTION YEAR 3 CLINS 3001 - 3005 Basic Services as state in Paragraph 2.2 12.00 MO __________ __________ Of the PWS

3002 Facility Operations as stated in paragraph 12.00 MO __________ __________

3003 Building System Water Treatments in 12.00 MO __________ __________

3004 Service Calls in paragraph 3.3 of the PWS 12.00 MO __________ __________

3005 Preventive Maintenance in paragraph 3.4 of 12.00 MO __________ __________

4001 OPTION YEAR 4 CLINS 4001 – 4005 Basic Services as state in Paragraph 2.2 f

12.00 MO __________ __________

4002 Facility Operations as stated in paragraph 12.00 MO __________ __________

4003 Building System Water Treatments in 12.00 MO __________ __________

4004 Service Calls in paragraph 3.3 of the PWS 12.00 MO __________ __________

4005 Preventive Maintenance in paragraph 3.4 of 12.00 MO __________ __________

PERFORMANCE WORK STATEMENT (PWS)

AUSTIN IRS SUBMISSION PROCESSING BUILDING

FACILITIES OPERATIONS AND MAINTENANCE

TABLE OF CONTENTS

1. INTRODUCTION

1.1 OBJECTIVE

1.2 CODE OR REQUIREMENT CONFLICT

1.3 CONTRACTOR

2. SCOPE OF WORK

2.1 DESCRIPTION OF SERVICES

2.2 BASIC SERVICES

2.3 ADDITIONAL SERVICES

3. BASIC SERVICES

3.1 FACILITY OPERATIONS

3.1.1 BUILDING OPERATIONS PLAN (BOP)

3.1.2 INSTRUCTIONS

3.1.3 FACILITY TEMPERATURE

3.1.4 EQUIPMENT CHECKS (TOURS)

3.1.5 RESERVED

3.1.6 SNOW REMOVAL AND ICE ABATEMENT

3.1.7 MAINTAIN EQUIPMENT ROOMS AND CONTRACTOR SPACES

3.1.8 PAINTING AND CORROSION CONTROL

3.1.9 READ UTILITY METERS

3.1.10 EQUIPMENT CONDITION REPORT

3.1.11 ENERGY CONSERVATION

3.1.12 LAMPS AND BALLASTS

3.1.13 DEMAND RESPONSE PROGRAMS

3.1.14 WATER CONSERVATION

3.2 BUILDING SYSTEMS WATER TREATMENT

3.2.1 WATER TREATMENT PROGRAM

3.2.2 INDEPENDENT TESTING

3.2.3 WEEKLY WATER TREATMENT TESTS

3.2.4 CHEMICALS

3.2.5 OTHER WATER INSPECTIONS

3.3 SERVICE CALLS

3.3.1 GENERAL SERVICE CALL REQUIREMENTS

3.3.2 SERVICE CALL RECEPTION

3.3.2.1 SERVICE CALL RECEPTION DURING REGULAR WORK HOURS

3.3.2.2 SERVICE CALL RECEPTION AFTER NORMAL HRS

(NON 24 HR SITES)……………………………………………………………….20

3.3.2.2.1 RECEPTION AT CONTINUOUS ON-SITE STAFFED LOCATIONS . 20

3.3.3 SERVICE CALL CLASSIFICATION, RESPONSE AND COMPLETION ... 20

3.3.3.1 EMERGENCY SERVICE CALLS

3.3.3.2 HOT/COLD CALLS

3.3.3.3 URGENT SERVICE CALLS

3.3.3.4 ROUTINE SERVICE CALLS

3.3.3.5 UTILITY TIME SERVICE CALLS (UTSC)

SERVICE CALL RESPONSE/COMPLETION REQUIREMENTS TABLE

3.3.3.6 SERVICE CALL DEFERRALS

3.3.4 SERVICE CALLS WITH A COST GREATER THAN $3,000

3.3.5 MATERIALS, EQUIPMENT AND CRITICAL SPARES

3.3.6 REPAIR STANDARDS

3.3.7 DAMAGES CAUSED BY WEATHER CONDITIONS OR VANDALISM . 24

3.3.8 TECHNICAL ASSISTANCE

3.3.9 MOVING FURNITURE AND EQUIPMENT

3.3.10 SERVICE CALL DATABASE

3.4 PREVENTIVE MAINTENANCE (PM) AND CERTIFICATION

3.4.1 PREVENTIVE MAINTENANCE (PM)

3.4.2 PREVENTIVE MAINTENANCE PERFORMANCE AND SCHEDULING . 27

3.4.3 CHANGES IN EQUIPMENT INVENTORY

3.4.4 PM DOCUMENTATION

3.4.5 EQUIPMENT IDENTIFICATION NUMBERS (ID)

3.4.6 CERTIFICATION INSPECTION AND TESTING

3.4.7 CERTIFICATION TEST SCHEDULES

3.4.8 INFRARED TESTING

3.4.9 CONTROL SYSTEMS

3.4.10 OIL ANALYSIS AND OIL CHANGES

3.4.10.1 PERIODIC OIL ANALYSIS

3.4.10.2 NON-DESTRUCTIVE CHILLER TUBE ANALYSIS

3.4.11 BOILER/PRESSURE VESSEL OPERATION AND INSPECTION

AND INSPECTION STANDARDS

3.4.12 BACKFLOW PREVENTION DEVICES

3.4.13 POTABLE WATER SYSTEMS

3.5 PERSONNEL REQUIREMENTS

3.5.1 ON-SITE PROJECT MANAGER

3.5.1.1 ON-SITE COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEM

(CMMS) ADMISTRATOR

3.5.2 ON-SITE SHIFT SUPERVISORS

3.5.3 ELECTRICIANS

3.5.4 HEATING VENTILATION AIR CONDITION (HVAC) MECHANIC

3.5.5 MAINTENANCE MECHANIC

3.5.6 SPECIALIZED EQUIPMENT MAINTENANCE

3.6 ON-SITE HOURS OF OPERATION

3.7 ENVIRONMENT, HEALTH AND SAFETY (EHS) REQUIREMENTS

3.7.1 GENERAL

3.7.2 SUBMITTALS

3.7.3 SCHEDULING AND RECORDKEEPING

3.7.4 IRS ENVIRONMENTAL PERMITS

3.7.5 EHS COMPLIANCE

3.7.6 EHS INSPECTIONS

3.7.7 EHS TRAINING

3.7.8 PERSONAL PROTECTIVE EQUIPMENT

3.7.9 OCCUPANT PROTECTION

3.7.10 HOUSEKEEPING

3.7.11 EQUIPMENT

3.7.12 ACCIDENTS, MISHAPS AND NEAR MISSES

3.7.13 FIRE PROTECTION

3.7.14 ELECTRICAL SAFETY

3.7.15 COMPRESSED GAS CYLINDER SAFETY

3.7.16 POWERED INDUSTRIAL TRUCKS (PIT)

3.7.17 CONFINED SPACES

3.7.18 AIR EMISSIONS

3.7.19 UNDERGROUND STORAGE TANKS

3.7.20 SPILLS AND RELEASES

3.7.21 WASTE MANAGEMENT

3.7.22 HAZARDOUS MATERIALS

3.7.23 REFRIGERANTS

3.7.23.1 INVENTORY OF REFRIGERANTS

3.7.23.2 RECLAMATION OF REFRIGERANTS

3.7.23.3 ACCOUNTABILITY FOR REFRIGERANTS

3.7.24 EMERGENCY PLANNING AND COMMUNITY

RIGHT-TO-KNOW ACT (EPCRA)

3.7.25 HAZARDOUS BUILDING MATERIALS

3.7.25.1 ASBESTOS

3.7.25.2 LEAD-BASED PAINT

3.7.25.3 PCBS

3.7.25.4 OTHER HAZARDOUS BUILDING MATERIALS

3.7.26 SUSTAINABLE BUILDING

3.7.27 GREEN PURCHASING

3.8 SECURITY

3.8.1 SITE ACCESS AND CLEARANCES

3.8.1.1 FULL TIME AND FREQUENT ON-SITE ACESS

3.8.1.2 INFREQUENT AND INTERMITTENT ACCESS

3.8.2 BADGES

3.8.3 FACILITY SECURITY

3.9 PHASE-IN AND PHASE-OUT

3.9.1 PHASE-IN PLANNING/STAFFING

3.9.2 EXISTING DEFICIENCIES INSPECTION

3.9.2.1 INSPECTION PROCESS

3.9.2.2 EQUIP. DISASSEMBLY/REASSEMBLY

FOR INSPECTION PURPOSES

3.9.3 INSPECTION DOCUMENTATION

3.9.4 CORRECTION OF DEFICIENCIES

3.9.5 RESPONSIBILITY FOR NORMAL OPERATIONS AND MAINTENANCE 57

3.9.6 CONTRACT START

3.9.7 PHASE-OUT

3.9.7.1 CONTRACT CLOSE-OUT INSPECTION

3.9.7.2 INSPECTION DOCUMENTATION

3.9.7.3 DEFICIENCY CORRECTION

3.10 QUALITY CONTROL PLAN (QCP)

3.10.1 INSPECTION SYSTEM

3.10.2 QCP PERSONNEL

3.10.3 ANNUAL EXECUTIVE QUALITY CONTROL (QC) INSPECTION

3.10.4 QCP DOCUMENTATION

3.11 GOVERNMENT QUALITY ASSURANCE PROGRAM (QASP)

3.12 CONTINGENCY PLANS

3.13 REQUIRED REPORTS AND SUBMITTALS

3.14 PARTNERING

3.15 WARRANTIES

3.16 COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEMS (CMMS)

3.17 AS-BUILT DRAWINGS

3.18 WORK PERFORMANCE, COORDINATION AND SCHEDULING

3.18.1 ROUTINE WORK COORDINATION

3.18.2 FACILITY OUTAGES COORDINATION

3.19 HISTORIC PRESERVATION

4. ADDITIONAL SERVICES (INDEFINITE DELIVERY INDEFINITE

QUANTITY WORK [IDIQ])

4.1 TYPES OF ADDITIONAL SERVICES

4.1.1 R E P A I R REQUIREMENTS (SERVICE CALL WORK) EXCEEDING $3,000

…………………………………………………………………….………………………..….63

4.1.2 CORRECTION OF DEFICIENCIES IDENTIFIED DURING

THE PHASE-IN INSPECTION

4.1.3 NEW PROJECT WORK

4.1.4 SNOW HAULING

4.2 PROPOSALS

4.3 COST PROPOSALS

4.3.1 LABOR HOURS AND COST ESTIMATE

4.3.2 MATERIAL ESTIMATES

4.3.3 SPECIALIZED EQUIPMENT RENTAL ESTIMATES

4.3.4 SUB-CONTRACTOR WORK

4.4 CONSEQUENCES OF FAILURE TO PROVIDE COST PROPOSALS

4.5 ESTABLISHING FINAL PRICE AND SCHEDULE FOR TASK ORDERS

4.6 CHANGES TO THE SCOPE OF WORK FOR TASK ORDERS

4.7 REPORTS

5. GOVERNMENT FURNISHED ITEMS

5.1 GOVERNMENT FURNISHED SPACE

5.1.1 KEYS TO GOVERNMENT FACILITIES

5.1.2 AUTHORIZED USE AND ACCESS TO SPACES

5.1.3 TECHNICAL PUBLICATIONS

5.2 GOVERNMENT FURNISHED MATERIALS (GFM)

5.2.1 MATERIAL INVENTORY

5.3 GOVERNMENT FURNISHED EQUIPMENT (GFE)

5.3.1 OFFICE FURNISHING, MINOR TOOLS AND SHOP FIXTURES

5.3.2 USE OF GOVERNMENT PROPERTY

5.3.3 EQUIPMENT INVENTORY

5.3.4 COMPUTERS

5.4 GOVERNMENT PROVIDED SERVICES

5.4.1 UTILITIES

5.4.2 FUELS

5.4.2.1 FUEL OIL TREATMENT.............................. ……………………………………………70

5.4.3 HOUSEKEEPING SERVICES

5.4.4 GROUNDS MAINTENANCE AND REFUSE REMOVAL

5.4.5 SECURITY AND FIRE PROTECTION

6. CONTRACTOR PROVIDED ITEMS

6.1 MATERIALS

6.2 COMMUNICATION EQUIPMENT

6.3 DRAWINGS

6.4 PERSONAL PROTECTIVE EQUIPMENT

6.5 UNIFORMS

6.6 WARRANTY OF SERVICES

7. DEFINITIONS AND ACRONYMS

8. REGULATIONS AND REFERENCES

9. CONTRACT PHASE-OUT…………………………………………………………..73

10. LIST OF TECHNICAL EXHIBITS………………………………………..….195

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. INTRODUCTION

1.1 OBJECTIVE

The objective of this solicitation is to obtain contract services for facility operations and preventive maintenance, together with repair services for buildings, structures and building equipment at U.S.

Department of Treasury, Internal Revenue Service (IRS) Facility at the following location(s) Austin IRS Submission Processing Building 3651South IH-35 Austin, Texas 78741 / Austin IRS Child Development Center 3651-A South IH-35 Austin, Texas 78741. The Period of Performance is for a base year and four 12 month optional years.

The overriding objective of this solicitation is to provide the services stated herein with the utmost reliability to minimize any negative impacts on critical building systems which could adversely affect the IRS’s mission. Moreover, the objective is to ensure no unscheduled building systems outages on critical building systems which affect IRS operations. The specific location, mission, facility size, building(s) population and other relative data are shown in Technical Exhibit TE-1.

1.2 CODE OR REQUIREMENT CONFLICT

Throughout this PWS there are references to applicable codes or requirements. These references are for informational purposes to assist in the definition of services to be provided by, or expectations of the Contractor. The Contractor is expected to be knowledgeable of all applicable local, State and Federal requirements associated with the performance of their contract responsibilities together with related industry best practices. In the event of a conflict between the requirements of local, State or Federal requirements, or a conflict between this PWS and the local, State or Federal requirements and/or industry best practices, the most stringent requirement shall apply. The Contractor must comply with the provisions of Executive Order 13423 and 13514 with respect to the operation of government-owned facilities and vehicles.

1.3 CONTRACTOR

Throughout the PWS, the term “Contractor” is used to reference the successful offer or in the performance of the duties as described in this PWS.

2. SCOPE OF WORK

2.1 DESCRIPTION OF SERVICES

The Contractor shall provide all management, supervision, labor, materials, supplies, repairs, maintenance, parts, tools and equipment and shall plan, schedule, coordinate and ensure completion of all contract requirements specified herein at Internal Revenue Services (IRS) building(s) at the following location(s): Austin IRS Submission Processing Building 3651 South IH-35 Austin, Texas 78741 / Austin IRS Child Development Center 3651-A South IH-35 Austin, Texas 78741. The Period of Performance is for a base year and four 12 month optional years. Specific facility equipment and building systems included in this contract are shown in Technical Exhibit TE-2 for Facility Components and Equipment (contract covered systems and infrastructure components requiring operations, service calls and service call repairs, etc..) and Technical Exhibit TE-5 depicting Building Equipment PM requirements for the site (equipment requiring) PM performed on a scheduled basis). The Contractor shall be fully responsible for the operation, repairs, scheduled preventive maintenance and equipment certifications necessary to effectively operate and maintain all building equipment and systems as listed in this contract. The Contractor shall also provide additional services as Indefinite Delivery Indefinite Quantity (IDIQ) building/equipment repair services, new work, snow hauling services, and phase-in deficiency correction.

The Contractor shall be required to operate the facilities covered by this contract during all emergency situations such as fires, spills, accident and rescue operations, strikes, civil disturbances, natural disasters and the like. The contract Project Manager and his designated staff shall become thoroughly familiar with the IRS Occupancy Emergency Plan (OEP) at each site.

Participation in the IRS OEP shall be mandatory during the event of a related emergency situation regardless of the time of occurrence. The Contractor shall be responsible to support the OEP during an actual emergency or any associated preparatory drills, by performing specific actions as required by the COR as part of the basic services (fixed price) portion of this contract.

2.2 BASIC SERVICES

The basic services portion of this requirement is intended to encompass performance of all services to:

• Operate the facility (described in PWS 3.1, 3.2 and 3.6);

• Perform all service calls and repairs initiated by the Government as service calls (described in PWS 3.3);

• Perform Preventive maintenance and equipment certification and infrared testing (described in PWS 3.4 and related Technical Exhibits, TE 4, TE 5 and TE 10);

• Provide the services to manage the work at each location (described in Paragraph 3.5) and;

• Perform project planning and proposal development activities and cost estimating of all IDIQ work requested by the Government (described in paragraph 4).

2.3 ADDITIONAL SERVICES

Additional Services may be ordered using IDIQ Task Orders or as a credit card authorization less than $3,000 as a means of authorizing additional services. All additional services costing more than $3,000 will be authorized by a fixed-price. The additional services requirements of this contract will not exceed $500,000 for each individual task order. All additional services requirements exceeding $500,000 for each individual task order are excluded from this contract. Additional services are as follows:

• That portion of service call repairs that are in excess of $3,000 up to the maximum order limitation of $500,000;

• Phase-in deficiency corrections that are in excess of $500.00 up to the maximum order limitation of $500,000;

• Snow Hauling up to the maximum order limitation of $500, 000 and

• New Project Work (Paragraph 4.1.3) up to a maximum order limitation of $500,000 additional services requirements up to a maximum order limitation of $500,000 shall be ordered by issuance of task orders by the Administrative Contracting Officer (CO) Additional services less than $3,000 may be ordered by issuance of purchase card orders by the Contracting Officer’s Representative (COR).

The Contractor shall be responsible to have processes in place to accept IDIQ credit card orders up to the $3,000 threshold no later than the end of the phase in period.

• BASIC SERVICES/ADDITIONAL SERVICES (IDIQ)

Work Category

Firm-Fixed Price

Task Order

Facility Operations Services, (Paragraph

3) including but not limited to BOP.

(Paragraph 3.1.1), Water treatment (Paragraph 3.2), all service calls less than $3,000. (3.3)

X

The first $3,000 in labor, materials and/or subcontract costs associated with each service call.

Preventive Maintenance, Certification and Infrared services. (Paragraph 3.4)

X

Phase-In inspection corrections up to $500 each.

All costs exceeding $3,000 in labor, material and/or subcontract costs associated with each service call up to a maximum order limitation of $500,000. (Paragraph 4.1.1)

Phase-In Inspection Deficiency Corrections exceeding $500 up to the maximum order limit(Paragraph 4.1.2)

All labor and materials associated with New Project Work from $0 to a maximum order limitation of $500,000. (Paragraph 4.1.3)

3. BASIC SERVICES

3.1 FACILITY OPERATIONS

The Contractor shall provide all services to operate the facilities as described below.

3.1.1 BUILDING OPERATIONS PLAN (BOP)

The Contractor shall prepare and successfully implement a building operating plan (BOP) for each facility based on the building equipment inventory and the particular IRS customers’ operational needs. The BOP s ha l l ad d re ss b o t h h e a t in g a n d c o o l i n g operations. All energy intense equipment (equipment exceeding 5 horse power) shall be separately identified in the BOP by the equipment identification number (ID #) and an operational plan (start up and shut down times and days operated) shall be established so all equipment is operated in the most energy efficient manner possible taking into consideration indoor temperatures and outside weather conditions during all operational seasons. The BOP shall be furnished to the COR no later than the end of the phase in period. The government may suspend all contract payments until a satisfactory plan is submitted and approved by the Government. The Contractor shall review the BOP at least annually (within the first 30 days of each option period) or when directed by the Contracting Officer’s Representative (COR) and make any necessary revisions to the plan. All revised plans shall be submitted to the COR for written approval prior to implementing the revised BOP. The COR will provide written acceptance or rejection of the plan within 30 days. At a minimum, the BOP shall address the following:

(1) Standard operating procedures for operating building systems, to include

(2) as a minimum:

a. Startup and shutdown times and procedures relative to various environmental

b. conditions. These conditions include, but are not limited to: typical operation

c. when cooling is required, typical operation when heating is required, operations

d. when typical weather conditions impact heating or cooling (high humidity,

e. extreme cold or hot periods, high winds), typical operation in “off seasons”

f. (where applicable) when item “d” below can be realized.

b. Procedures to accommodate tenant overtime utility requests.

c. Peak load demand management procedures (if applicable).

d. Other operating strategies to maximize efficiency and minimize energy consumption.

e. Descriptions of major mechanical equipment and sequences of operations for equipment systems.

g . Locations of and particular requirements associated with accessibility and

h. operations for all major utility shut offs including gas, oil, steam, electric (including UPS) and water.

g. Locations of all electric rooms and a narrative of the areas served by each.

(3) Energy intense equipment (all equipment above 5HP) start up and shut down

(4) schedules and operating procedures to achieve sound energy management

(5) practices while at the same time providing a building environment in

(6) accordance with this solicitation.

(3) Procedures to achieve and maintain temperatures within the facilities occupied and unoccupied spaces.

(4) Operations to protect facility, systems and equipment during extreme cold.

(5) Provide procedures for use of free cooling building equipment to save energy.

(6) Specific description of how and when equipment operational checks (tours) will be performed.

(7) Describe procedures and frequency for back up of all automated control systems for

(8) building equipment.

(9 ) Development of a lighting control plan based on automated building lighting systems

(10) and/or manual procedures. A complete plan shall be develop explaining in detail

(11) how lighting shall be operated and costs shall be controlled.

(9) Describe the procedures for how all outages to building equipment and systems will be requested in advance. All non-emergency, non-PM related outages shall be approved by the COR a minimum of 24 hours in advance.

(10) Plans and procedures for addressing situations where there is inoperability and impairment of Fire Protection and Life Safety systems, including Fire Watch and impairment procedures (e.g., red tags, etc.).

(11) Plans and procedures for demand response programs, utility peak pricing tariffs and utility curtailment plans.

(12) Describe the procedures and frequency of training for the Contractor staff to ensure

(13) strict adherence to the BOP.

(14) Description of watch procedures and documentation to be undertaken during

(15) operation of boilers, chillers, and related equipment.

3.1.2 INSTRUCTIONS

The Contractor shall develop specific standard operating procedures for Contractor personnel to implement the accepted BOP. These instructions shall be used by Contractor personnel in daily performance of work. A copy of these instructions shall be provided to the COR annually and shall be made available to other Government personnel upon request.

3.1.3 FACILITY TEMPERATURE

All spaces occupied during facility operating hours shall be maintained at 74 degrees ± 2 degrees Fahrenheit. Rooms housing Information Technology equipment (Data Centers identified in TE-1) shall be maintained between 64 and 82 degrees Fahrenheit with a relative humidity between 35 – 70%.

All HVAC and /or CRAC units will have the same temperature set points. Rooms used for special Printing Operations will be maintained at 72 degrees ± 1 degree Fahrenheit with a relative humidity of 50% ± 5%. All HVAC and/or CRAC units will have the same temperature set points. Any temperature deviations shall be approved by the COR in writing.

3.1.4 EQUIPMENT CHECKS (TOURS)

The Contractor shall perform equipment checks on all major building equipment at set frequencies (as listed below). Equipment check sheets associated with equipment listed below shall be completed at the time equipment checks are performed. Equipment check sheets (format to be approved by the COR during the phase-in period) shall document all major operating parameters and must indicate the tolerance bands for acceptable performance where available. All findings noted during the checks shall be entered as remarks on the check sheet and a service call work order shall be initiated for any deficiencies that can't be immediately corrected. All completed equipment check sheets shall be provided to the COR within 2 work days after completion (as required by the COR). A building tour log book (format to be approved by the COR during the phase- in period) shall be stationed within the particular area and maintained for all mechanical and electrical machine room locations (as required by the COR). The building tour log book stationed within the particular area shall reflect a minimum 30 day period of performance and shall be notated with the time, date, and mechanics initials when equipment checks are performed in these areas. Completed equipment check sheets and logs beyond the 30 day period shall be maintained in an orderly filing system by the Contractor and remain available for review by the COR throughout the duration of the contract. 30 days before the expiration of the contract, all contract records (electronic and hard copy) shall be provided to the COR.

Equipment operating logs shall be maintained for major equipment (chiller, boilers, etc. format to be approved by the COR during the phase-in period). Information recorded on the logs shall be adequate to track the operating hours and performance history of the equipment. The past 7 days of logs shall be kept at the equipment in a protective covering. Logs past 8 days old shall be maintained in an orderly filing system by the Contractor and remain available for review by the COR throughout the duration of the contract.

Required Equipment Check Frequencies: Minimum:

1. DAILY: Major HVAC equipment (when in operation) including boilers, chillers, sump pumps, cooling towers, BAS/EMS, pneumatic control air compressors and air handlers, fire alarm system control panels (fire alarm system control panels shall not have any trouble conditions), steam system reducing and regulating stations, special purpose HVAC for critical functions (for 24 hour operations the checks will be performed once per 8 hour shift).

2. WEEKLY: Distributed HVAC equipment including package units and external condensers, pumps, motors, sewage ejectors, fire pumps, generators, battery systems and uninterruptible power systems (UPS).

3. MONTHLY: Transformers, secondary Electrical rooms. Switchgear/primary electrical equipment rooms and condensate drip pans.

Where central plant equipment (chillers over 300 ton capacity and all boilers), is in operation the Contractor shall perform the following monitoring:

1. Monitor starting, stopping and loading of equipment.

2. Check all operating equipment in the watch area every two (2) hours.

3. Record operating data in appropriate logs or records every two (2) hours.

4. Make minor adjustments at the central control panel (or BAS front end) in response to changing weather/operating conditions.

The Contractor shall make no changes to the established equipment configuration or the programming/operating sequence of control systems for fire alarm, HVAC, mechanical or electrical systems in facilities without the written consent of the COR. Upon completion of any maintenance or repair work, the equipment and its components shall be clean and shall have no missing or damaged parts. The equipment shall operate within the equipment manufacturer’s design criteria levels.

3.1.5 RESERVED

3.1.6 SNOW REMOVAL AND ICE ABATEMENT

The Contractor shall remove any snow, and remove/abate any ice as needed to provide safe entry into the buildings or as directed by the COR.

3.1.7 MAINTAIN EQUIPMENT ROOMS AND CONTRACTOR SPACES

The Contractor shall keep building equipment machine rooms, shops, and contractor office spaces clean and organized at all times. The contractor shall also maintain a safe working environment at all times. All areas shall be kept free of extraneous materials, swept, mopped and dusted. Any Contractor damage to walls, ceilings, floors, pipes, ducts or exteriors of equipment shall be repaired and the finish shall be returned to match the existing conditions. Operating supplies such as packing, lubricants, rags, cleaners, etc., shall be properly secured in containers and stored in accordance with fire safety requirements outlined in the NFPA and local fire safety laws and regulations, in spaces approved by the COR for storage.

During the course of government building inspections by the COR or Government Maintenance Work Inspectors (MWI’s), any unacceptable conditions such as unauthorized storage of hazmat materials, old parts, supplies and/or debris discovered will result in an issuance of a service call at no additional cost to the Government. Any fines or fees imposed as a result of improper storage of any material, supplies, equipment or safety conditions as a result of contractor actions will be paid by the contractor or it will be deducted from the monthly payment.

3.1.8 PAINTING AND CORROSION CONTROL

Painting included in the basic services portion of this contract is limited to 200 SF per service call at no additional cost to the Government and includes but is not limited to touching up interior and exterior architectural, structural and equipment surfaces such as walls, ceilings, doors, trim, windows, floors, hand railings, metal surfaces, installed building equipment, mechanical equipment, piping and insulation, duct work, machine room walls, ceilings and floors.

Additional painting (over 200 SF per request) may be ordered under additional services IDIQ task orders and includes but is not limited to the following interior and exterior surfaces such as ceilings, walls, partitions, doors and trim, windows, floors, foundation, roof, walls, windows, doors and trim as well as structural coatings for surfaces such as mechanical and electrical equipment, structural members, towers, tanks, pipes, utility appurtenances, poles and antennas. IDIQ painting may also include performing road and parking lot striping. Prior to all applications of paint, the type and color of the paint to be applied shall be approved by the COR.

3.1.9 READ UTILITY METERS

The Contractor shall read the gas, steam, electricity, water, fuel oil, and sewage meters monthly and record the readings. The meters shall be read each month as directed by the COR. A Monthly Utility Usage Report of the meter readings shall be provided to the COR as part of the Monthly Progress Report (format to be approved by the COR during the phase-in period). The Contractor will also escort each utility company to read the applicable meter as required by the utility company and/or the COR. The cost to provide this service shall be included in the fixed price portion of the contract.

3.1.10 EQUIPMENT CONDITION REPORT

The Contractor shall provide immediate notification to the COR for all equipment that is not fully operational. Furthermore, the Contractor shall provide a Daily Equipment Report (format to be approved by the COR during the phase-in period) (sent via E-mail) to the COR by 9:00 am, that identifies any equipment not fully functional and shall detail the equipment deficiency and the proposed estimated time for the equipment to be returned to operational status. The contractor shall time/date stamp (a device that prints the full date and time on the equipment condition report) the report when it is turned over to the Government (unless the report is emailed, then the date/time of the email will serve as the recorded time it was turned over to the Government).

3.1.11 ENERGY CONSERVATION

The Contractor shall operate equipment and systems as efficiently as possible without compromising service to the tenants. Failure to operate equipment prudently e.g., unnecessarily setting demand peaks, simultaneously heating and cooling, operating equipment when not needed, overriding set points unnecessarily or failing to correct underlying conditions may result in contract payment deductions under the terms of the Quality Assurance Surveillance Plan (QASP). The Contractor is expected to make full use of analytical tools available (e.g., interval meter data, BAS trend data), to diagnose problems and identify operational improvements.

The Contractor, in coordination with the COR and considering life-cycle costs, shall pursue the use of the most energy efficient replacement parts and equipment (Energy Star Rated) items available. The Contractor shall be responsible for all costs associated with the use of high efficiency, energy saving parts. In cases where high efficiency equipment is currently installed and requires replacement, the replacement part must meet or exceed that standard (the COR shall make the final determination of whether or not the replacement parts and equipment meet the required standards). Any rebates received from a service utility provider shall be assigned to the Government or applied as a credit against an associated order issued by the Government to the Contractor.

An aggressive Government energy management program is in place. At a minimum, all equipment, systems, architecture and structure shall be operated and maintained per E.O. 13423 and 13514, Department of Energy recommendations, best practices, and guidance. Subsequent updates, revisions, etc., shall become part of the contract at no additional cost to the Government.

3.1.12 LAMPS AND BALLASTS

The Contractor shall replace failed lamps, to include appropriate ballasts if required, with the most efficient products available in accordance with existing building standards defined by the COR. In lieu of such standards, lamps shall be replaced with the most efficient products available matching type and Color Rendering Index (CRI) for existing facility lighting. The Contractor shall establish and implement a lamping and ballast recycling program for fluorescent tubes and light bulbs in accordance with EPA, state, and GSA regulations.

3.1.13 DEMAND RESPONSE PROGRAMS

The Government may participate in any of the available demand response programs or critical peak pricing tariffs administered by utility companies, State agencies or third- party administrators. If the Government participates in such a program and advises the Contractor of the requirements of such program, the Contractor shall cooperate fully in the implementation of the program as part of the fixed price portion of the contract.

The Contractor shall develop a curtailment program in consultation with the Government and subject to Government approval; such plan shall be described in the Building Operating Plan. The Contractor shall implement all Government approved curtailment measures (which might typically include turning off unnecessary lighting, shutting down designated elevators, implementing temperature setback programs, etc.), immediately on notification of a curtailment, in accordance with the plan. Failure to diligently manage systems in accordance with such programs may result in contract payment deductions under the terms of the QASP for excess costs or loss of revenue to the Government.

3.1.14 WATER CONSERVATION

The Contractor, in coordination with the COR and considering life-cycle costs, shall pursue the use of the most water efficient replacement parts and equipment items available. Where applicable, the Service Provide should purchase Water Sense (SM) labeled products. If irrigation services are subcontracted, the contractor shall be certified through a Water Sense labeled program.

3.2 BUILDING SYSTEMS WATER TREATMENT

The Contractor shall provide a written detailed water treatment program with their proposal covering all equipment and systems with specific details of how the water treatment will be implemented, maintained, scheduled, and oversight provided as part of this contract. The program shall include but is not limited to all of the requirements of the PWS under 3.2. Existing site specific equipment should be addressed in the program (chemical less treatment system, unique controller, filtration systems, etc.).

3.2.1 WATER TREATMENT PROGRAM

A. During the phase-in period, the Contractor shall have the water analyzed in each of the applicable building systems named below. The Contractor shall provide a written report during the initial 30 days of the phase-in period which details their findings of the water analysis and establishes an appropriate treatment program for each system.

1. Hot water heating systems

2. Condensate systems

3. Chilled water systems

4. Condenser water systems

5. Decorative Fountains

B. The water treatment program and services supplied by the Contractor shall be specifically formulated for each type of system according to the recommendations of a chemist, laboratory or firm that specializes in the water treatment field. In addition, the Contractor shall be responsible for furnishing and installing all of the necessary automated chemical feed equipment required to monitor and automatically feed chemical treatments for all water systems as part of the fixed-price portion of this contract. All automated chemical feed equipment shall be included as part of the complete water treatment program. The program shall be submitted to the COR within the first 60 days of the phase-in period and the COR will provide written approval or rejection of the water treatment program within 30 days of receipt of the program. Acceptable corrosion rates are established in the GSA Public Buildings Service Operations and Maintenance Standards. Molybdenum shall not be used.

3.2.2 INDEPENDENT TESTING

Every water analysis made on these systems, whether initial, regular or follow-up, shall be made by or under the supervision of an independent, registered certified and licensed chemist, laboratory, or firm specializing in the field of water treatment. A written report of findings of all tests shall be submitted to the COR within five (5) calendar days of the analysis. Analyses other than the initial analysis noted above, shall be made on each system as follows:

1. Once each month on a regular, recurring basis (a monthly report shall be included in the monthly progress report).

2. Following any change in the treatment program to ensure proper treatment.

3.2.3 WEEKLY WATER TREATMENT TESTS

Trained on-site Contractor personnel or sub contracted personnel shall routinely conduct water treatment and testing of all water systems identified in paragraph 3.2.1 on a weekly basis. A written report of findings of all tests and any adjustments to the system shall be submitted to the COR within two (2) calendar days.

3.2.4 CHEMICALS

A. The Contractor shall provide all equipment, chemicals and services, including application required to control corrosion, scale, algae and slime in each of the systems named above. The treatment supplied shall be one that has been specifically formulated for each type of system according to the recommendations of a qualified chemist, laboratory or firm experienced in the water treatment field.

The treatment(s) shall prevent:

1. Buildup of adherent mineral deposits (scale) on heat transfer surfaces in any of the systems.

2. Algae, slime and bacteria growth.

3. Corrosion

B. Where temperatures, pressures or other operating data indicate that the scale control program is not adequate, the Contractor shall clean the equipment immediately at the contractors expense, check the treatment for accuracy and thereafter maintain temperatures, pressures and other pertinent factors within limits specified by the manufacturer of the equipment. Silicide’s, algaecides and biocides or non-chemical methods shall be used to prevent algae, slime and bacteria growth. The Contractor shall warrant that the chemicals or methods as used in the water treatment program:

1. Shall not endanger the health or safety of persons coming into contact with the materials.

2. Shall not harm or damage personal or real property.

3. Shall have no detrimental effect on the metallic, nonmetallic and wood materials in the equipment being treated.

4. Chemicals shall be in compliance with current water pollution regulations of any local, State and Federal agency including, but not limited to, the Environmental Protection Agency.

3.2.5 OTHER WATER INSPECTIONS

The Contractor shall test building system water annually (chilled water, all hot water systems, condenser water) for the presence of Legionella. The first test shall occur within 30 days of the contract start date and subsequent test shall occur with the first 30 days of each option period. Testing for the detection, enumeration and identification of Legionella from building water systems shall be conducted in compliance with the following standards: ISO 11731, NF T 60-431 and NF T 60-461.

The testing of the water shall be performed by an independent water-testing firm and a written report shall be provided to the COR with the results of the testing provided to the COR within 15 calendar days after the water samples have been taken.

3.3 SERVICE CALLS

The Contractor shall receive, respond to, complete and document all service calls required by the Government as specified herein. The Contractor shall provide a comprehensive Service Call Program with their proposal including but not limited to all service call requirements under section 3.3.

3.3.1 GENERAL SERVICE CALL REQUIREMENTS

The Government may transmit service call work orders to the Contractor for Service Calls orally, by email, or through an automated work order generation system ((Employee Resource Center (ERC)). All Government issued service calls shall be received by the contractor, documented in the CMMS database, issued to contractor technicians to accomplish the requested services and closed in a timely manner once all service call requirements have been completed. Service calls are defined as unscheduled building related problems. Examples include, but are not limited to taking measures to respond to and correct building related deficiencies such as malfunctioning HVAC systems resulting in hot/cold complaints, miscellaneous electrical, plumbing, architectural, carpentry and structural system repairs, etc. The Contractor shall respond to and correct these problems as specified herein, including any needed repairs. Service calls may also include technical assistance and other miscellaneous work requirements as required by the COR. Service Calls are brief in scope and do not usually require detailed job planning. The first $3,000 of labor, materials and subcontract costs of Service Call work is included in the basic services, fixed-price portion of this contract. The Contractor shall receive, perform and document Service Calls in accordance with the procedures outlined below. In instances where the Contractor identifies additional repair/service call work that is needed in the course of performing other contract work (such as quality control inspections, preventive maintenance or other service calls), the Contractor shall initiate a service call for these services by documenting the required service/repair requirements in the Government furnished Computerized Maintenance Management System (CMMS) and assigning the service call work to contractor technicians.

3.3.2 SERVICE CALL RECEPTION

3.3.2.1 SERVICE CALL RECEPTION DURING REGULAR WORK HOURS

The Government may transmit service call work orders to the Contractor for Service Calls orally, by email, or through an automated work order generation system ((Employee Resource Center (ERC)). The Contractor shall perform Service Call reception Monday through Friday during the hours of 7:30 am to 4:00 pm and classify each call in accordance with the definitions provided below. If the call is classified as Emergency, Hot/Cold or Urgent, the Government will immediately notify the Contractor by phone that an emergency situation exists. Upon reception of the request the contractor shall immediately (within 10 minutes of reception) create a service call work order in the CMMS. The Government reserves the right to reclassify the type of service call initiated in the CMMS and/or cancel or defer Service Calls initiated by the CONTRACTOR if they are determined by the COR to be classified inappropriately, duplicate work orders (initiated due to identical building deficiencies), or work not meeting the definition of service calls mentioned above. The CONTRACTOR shall document all other types of service calls in the CMMS within a maximum of two (2) hours.

3.3.2.2 SERVICE CALL RECEPTION AFTER NORMAL HRS (NON 24 HR SITES)

The Contractor shall provide the COR with a list of qualified personnel (pager and cell/regular phone numbers), to be called when emergency call back services are required during the phase-in period.

Emergency callback services are included in the base contract/basic services of this contract and thus the Contractor will not be reimbursed for any callback services rendered. The COR, Maintenance Work Inspectors or IRS Security Office personnel will receive the service calls and notify the emergency contact personnel with the nature of the problem and location of the problem. The Contractors personnel shall respond on-site to the emergency within two hours and shall work the emergency requirement until completion. The contractor shall document all the required service call data in the CMMS within 2 hours after the start of the next normal business day (by 9:30)

3.3.2.2.1 RECEPTION AT CONTINUOUS ON-SITE STAFFED LOCATIONS

The Contractor shall provide the COR with a list of qualified personnel (pager and cell phone numbers), to be called when emergency service is required after normal Government working hours during the phase-in period. The COR, Maintenance Work Inspector or Security Office will receive the service calls from IRS employees and issue a verbal service call that indicates the nature of the problem, service call priority and location of the problem. The Contractor shall document all such verbal or written requests and issue a service call to contractor technicians to accomplish and document the services provided. The contractor may also receive phones calls directly from IRS customers. The contractor shall document all the required service call data in the CMMS within 2 hours after the start of the next normal business day (by 9:30 AM).

3.3.3 SERVICE CALL CLASSIFICATION, RESPONSE AND COMPLETION

The Government and/or Contractor shall classify all Government initiated Service Calls in the CMMS as described below. Service call response times and completion times are shown below and summarized in the associated Table. The Government reserves the right to make the final determination on all service call classifications.

3.3.3.1 EMERGENCY SERVICE CALLS

Emergency Service Calls consist of correcting failures on equipment or structures which would immediately threaten personnel, property or the IRS local or national mission and may result in a work stoppage until the support service or repair work is successfully completed. Examples include, broken water pipes, electrical outages, HVAC outages on critical equipment, clogged drains where sewage backup/overflow exists, oil or gas leaks, inoperable pumps, electrical hazards which may cause fire or shock, repairs to critical mechanical systems, roof leaks which creates an unsafe condition. The Contractor shall respond immediately and be on the job site and working within 10 minutes after receipt of an Emergency Service Call except as required in IAW paragraph 3.3.2.2 above. The

Contractor shall work continuously without interruption and shall correct or secure the emergency condition before departing the job site. All work on the service call shall be completed in two calendar days or less. However, if the situation is impacting IRS operations or is considered a safety hazard, the Contractor shall work continuously without stopping until the repairs are successfully made and or there is no longer any impact on IRS operations or employees.